Philia Lodge Rest Home

113-115 Eastfield Road, Peterborough PE1 4AU
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9.7 41 Reviews
  • Philia Lodge Rest Home, Peterborough
Philia Lodge Rest Home is situated in the town of Peterborough and is registered for 20 residents.

The home consists of two converted Victorian houses, with many elegant qualities, and versatile grounds. The focus is on quality of life at the same time as adhering to all modern care regulations, with long-term support for health, safety and nutrition.

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Care Provided by Philia Lodge Rest Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Angelica Glynn (Home Manager)
  • Admission Criteria
    • Our admission policy ensures that every prospective resident receives a thorough and personalised pre-admission assessment to determine whether we can meet their needs safely and competently. We involve the individual, their family, and any relevant professionals in this process, aiming to provide clear, accessible information so they can make an informed choice about moving into the care home. Key steps in our process: Initial Enquiry: We log all enquiries, provide an information pack, and invite the prospective resident to visit the home. Pre-Admission Assessment: We assess physical, psychological, and social needs, ensuring any necessary equipment or specialist care can be arranged before admission. Capacity and Consent: We follow the Mental Capacity Act, ensuring the individual consents to the process or that decisions are made in their best interests if needed. Financial and Legal Clarity: Funding arrangements (private, social care, or NHS-funded) are confirmed upfront, and legal agreements are put in place before admission. On Admission: The resident is welcomed, introduced to staff, and supported to settle in. Key risk assessments (such as falls and evacuation plans) are completed within 12 hours, and personalised care plans are finalised within the first week. Ongoing Review: A formal review is held within 28 days to ensure the placement is suitable and to gather feedback on the resident’s experience. Our approach is person-centred, aiming to make the transition into the home as smooth, informed, and supportive as possible. We also conduct regular audits to maintain high standards and ensure all legal and regulatory requirements are met.
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Philia Lodge Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £840 – £840
    • Self-Funded Residential Dementia Care £840 – £840
    • RESPITE Self-Funded Residential Care £840 – £840
    • RESPITE Self-Funded Residential Dementia Care £840 – £840

  • The weekly fee includes care costs, living cost, all food and drinks, all laundry costs.
    These fees do not include 1:1 escorts for appointments of activities into the community. They also do not include chiropodist or hairdresser appointment.
  • (these prices are only a guideline, please contact Philia Lodge Rest Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes.


    Key points of the policy:


    Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance.


    Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests.


    Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place.


    Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission.


    Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered.


    Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well.


    Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary.


    Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed.


    Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy.


    Our goal is to make every visit a positive, safe, and supportive experience for all.


  • Parking

  • There is a private car park at the back of the property.


Philia Lodge Rest Home Reviews (41)

Total of 41, showing 21-40
9.7

Philia Lodge Rest Home has a Review Score of 9.7 (9.681) out of 10, based on 10 reviews in the last 2 years. Over all time Philia Lodge Rest Home has 41 reviews.

Overall Experience

  • 35
  • 5
  • 1
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  • 0

Date Published

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Review from J M (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Philia Lodge cared for my Mum but so much more was done. The support form the staff to us, the family, was exceptional. Mum moved from a home that did not care about her and she felt scared. Philia Lodge staff changed that in the short time she was here. Mum was happy in her own way. The Manager is
an exceptional Manager. She cares above and beyond her job just like the Activity Coordinator. Thank you for giving mum the last weeks of her life the best time. Forever thankful.

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Review from Anthony C (Son of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that mum was very well cared for during her short stay.

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Review from Eileen S (Daughter of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Philia Lodge Rest Home to be a lovely place to bring mum. The staff are very friendly and helpful. It's light and airy, mums room is a good size and comfortable. They are pro-active in keeping the resident occupied. We would like to be in a place like this when we get old as well.

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Review from Susan L (Stepdaughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-mother first came for respite care and I was very impressed with all aspects of care and facilities. When the time came for full-time residential care, there was only one place I wanted her to come and that was Philia Lodge.


She is in end-stage dementia. She is very happy and extremely well

cared for from personal hygiene to dietary needs. The home has a lovely warm, caring feeling to it. All residents seem happy and look happy and very well cared for. Staff are very caring and treat all residents with a loving attitude and dignity.


A great place to visit, always made welcome.


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Review from Janet M (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting as I do and have since May this year, I have nothing bad to report. The staff have been marvellous. They all are very caring, top rate.

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Review from Grace R (Resident) assisted by family/friend published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel I have a good home and the carers show me respect and always treat me with dignity, I treat them the same way.
Very well looked after and very happy. I love them all.

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Review from I B (Friend of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

17 years in a care home with only praise and good words for every one of the staff who actually she considered good friends, must be a recommendation for a care home.

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Review from M H (Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Philia Lodge for 18 months, and I feel happy and settled. I have made two really close friends since coming to Philia Lodge. We get individual care and attention.

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Review from Chris B (Son of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother moved into Philia Lodge in December. Mother has never wanted to go into a residential home but has settled in well, which has to be down to the welcome the staff have given Mum. The admission process worked well and staff were helpful in putting Mother's stamp on her room to make it her own.
Visitors to Mother tell me they are given a friendly welcome by all staff.

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Review from M F (Stepsister of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, warm, welcoming is Philia Lodge. Really good food. Home from home. 100/100.

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Review from Yvonne B (Friend of Resident) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very nice, staff are really nice. I don't have to worry about my best friend because I know she is very well taken care of. Thank you for the care since she came here.

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Review from H L (Daughter-in-law of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was brilliant and my Mother-in-Law thought she was a princess and loved all the staff.

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Review from Diane (Daughter of Resident) published on 26 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All residents are treated with love and respect their needs are always foremost. No one could wish for a calmer environment. Everywhere is clean and the best part is there is no awful smell like most carehomes.

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Review from Ivor H (Son of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Philia Lodge for a number of years and has continued to thrive despite her age. The manager (only temporary until a permanent one is found) is a credit to the organisation. She has kept us updated with my mother's health issues and helped to make her stay at the home
as pleasant as possible. All the other staff are helpful and always remember to call us for our bi-weekly conversations on the phone. They even take my mum out for the occasional shopping trip which she really enjoys. Mum has continued to be happy with the food provided, even if it is now just soft food. All in all a nice, friendly home which is well run.

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Review from Angela R (Daughter of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has returned to the person he was before he had been ill. All the staff are brilliant. Dad has dementia and the care and support everyone has given him and my Mum (she looked ill, so the Manager phoned us). It resulted in mum being taken into hospital where she was being treated for an undiagnosed
illness. The meals have been great - the way staff respond to emergencies is great and I would give them a big pat on the back. It feels like a family and I love visiting. I really can't fault Philia Lodge. I hope it stays forever. Thank you for taking care of my dad.

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Review from Gabriella H (Daughter of Resident) published on 12 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law is at the home and the care that she gets is excellent, the best I have seen. The home is small and not very modern like some around but has that real homely feel. My work involves dealing with care homes in Essex and I would rank this as one of the best. Staff are always polite and
very helpful as we do not live close to the home we are always kept informed of any changes to mum.
Also, the staff help facilitate my mum to calls us twice every week for a chat without fail.
I commend all the staff and the home manager is excellent always helpful and nothing is ever to much for any of the staff

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Review from Stuart G (Son of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that mum is in good, safe and caring hands. Staff are all very pleasant and well mannered. Can't do enough for us and for that I thank them all.

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Review from J V (Daughter of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Philia Lodge are always very welcoming and they have a good rapport/relationship with the people who live there. The surroundings/furnishings and rooms at Philia Lodge are always in good repair, pleasant and clean. There are no restrictions on visiting times which is appreciated. There
is usually a pleasant atmosphere when visiting and relatives are offered refreshments and sometimes a meal. You feel that your relative is being looked after and safe.

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Review from B M (Relative of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first arrived we were greeted with care and compassion. I left my mother-in-law feeling happy and feeling like she would be well looked after. The staff are friendly and welcoming and mum seems very happy.

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Review from B L (Daughter of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a time caring for mum at home, respite at a care home it was decided she would be better off in care permanently which as a family was a really difficult decision but after visiting Philia Lodge on our first visit we knew straight away this was the one for mum. The manager and staff are fantastic,
helpful, respectful and go out of their way for us all and mum. Mum has Parkinson's and dementia but she's the happiest I've seen her for years.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Philia Lodge Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Philia Lodge Rest Home is calculated as follows: ( (94 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 114 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Philia Lodge Rest Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

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Chris Audsley

Job Title: Registered Manager

Joined: 2022

Chris started his working life training as a chef, It was when he looked after his grandparent's that he found a passion for health and social care. He started as a health care assistant, working with the elderly in their own home. He then came to Trustcare as an HCA and then took over the kitchen for a period of time. After leaving Trustcare to develop his skills. He worked as a manager in a home care company and then as a registered manager for a home care provider. He returned to Trustcare as the Registered Manager.


Chris has gained an NVQ L5 in leadership and Management