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Field House Care Home has a Review Score of 9.6 (9.594) out of 10, based on 17 reviews in the last 2 years. Over all time Field House Care Home has 33 reviews.
Review from Mark D (Son of Resident) published on 27 February 2025
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Reply from Shamin Bashir, Manager at Field House Care Home
Thank you for taking your time to write us a review. We appreciate your kind words.
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Review from Lesley W (Daughter of Resident) published on 27 February 2025
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Reply from Shamin Bashir, Manager at Field House Care Home
Thank you for taking your time to leave us a review. We appreciate your feedback.
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Review from Jean M (Friend of Resident) published on 27 February 2025
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Reply from Shamin Bashir, Manager at Field House Care Home
Thank you for taking your time to leave us a review. We appreciate your feedback and kind words.
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Review from J B (Daughter of Resident) published on 25 February 2025
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Reply from Shamin Bashir, Manager at Field House Care Home
Thank you for taking the time to review us. We appreciate your feedback and we are pleased that you find our home so welcoming and caring.
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Review from S H (Sister of Resident) published on 24 February 2025
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Reply from Shamin Bashir, Manager at Field House Care Home
Thank you for your feedback. It means a lot to us knowing that families are happy with the care we provide.
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Review from K W (Son of Resident) published on 28 January 2025
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Reply from Shamin Bashir, Manager at Field House Care Home
Thank you for your kind review, It means a lot to us that families are happy with the care staff are providing their loved ones, The activity coordinator goes above and beyond to support residents and make them feel good, as a team we do our best to ensure we provide person centred care. Family communication is something we promised to improve and I am glad you feel that you are updated regularly.
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Review from B R (Sister of Resident) published on 27 January 2025
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Reply from Shamin Bashir, Manager at Field House Care Home
Thank you for your review, we are pleased that your loved one is happy at Field House and you are also pleased. We look forward to talking to you when you come.
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Review from Anne W (Daughter of Resident) published on 16 December 2024
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Reply from Shamin Bashir, Manager at Field House Care Home
Thank you so much for the feedback, we are pleased that you feel this way and hope your dad continues to thrive at Field House.
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Review from Marion H (Mother-in-law of Resident) published on 3 December 2024
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Reply from Shamin Bashir, Manager at Field House Care Home
Thank you for your review, we are pleased that you chose Field House and we have lived up to what you expected. Staff are always on hand should you need anything.
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Review from Gerald H (Son of Resident) published on 3 December 2024
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Reply from Shamin Bashir, Manager at Field House Care Home
Thank you for your review, we are so pleased that you are happy with the home and the care your loved one is receiving.
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Review from S S (Daughter of Resident) published on 27 November 2024
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Although I am offered tea or coffee from staff which I always decline as it's cups that residents use day after day and residents have entered the kitchen looking for food or food has been left on the top that a resident hasn't eaten and waiting for them to eat
The staff are always polite, but when asking a question sometimes I feel they don't understand or they just say yes and not actioned.
Financial expenditures for residents I keep asking for monthly reports, which still doesn't happen there should be a portal we can access
Reply from Shamin Bashir, Manager at Field House Care Home
Thanks for your feedback, as always we take on board any suggestions. As you are aware we are in the middle of a refurb, the main lounge will have areas where residents can be sat in clusters, however, we will continue to respect the choices residents make in regards to where they want to sit. Monthly reports have been sent, please check your emails, however, we are more than happy to have these printed for you when you attend the home. I'm pleased staff are polite, I will look into this isolated incident with staff understanding. It's reassuring that you feel your mother's care needs are being met and she is happy at Field House. The senior carer and myself are always available if you have concerns at any time.
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Review from Alana H (Daughter of Resident) published on 26 November 2024
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Reply from Shamin Bashir, Manager at Field House Care Home
Thank you for your kind feedback, we are pleased that you have found staff friendly and welcoming. We are also pleased your mother has settled in and is happy.
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Review from Christine S (Sister of Resident) published on 20 November 2024
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Reply from Shamin Bashir, Manager at Field House Care Home
Thanks for the feedback, I am glad that you find our staff helpful and caring, we have taken on board your comments and the housekeeping team will be checking throughout the day to ensure it remains clean.
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Review from E S (Daughter-in-law of Resident) published on 17 May 2024
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Reply from Shamin Bashir, Manager at Field House Care Home
We appreciate your review. The care home and our staff have made significant strides in enhancing the facility and the resident's well-being. We hope your father-in-law will continue to prosper as we strive to make a positive impact.
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Review from M L (Son of Resident) published on 3 May 2024
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Review from Alice M (Niece of Resident) published on 25 January 2024
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Reply from Shamin Bashir, Manager at Field House Care Home
Thank you for your feedback, we appreciate your kind words. We are keen to brighten up the home for our residents. We welcome any ideas from residents, staff and families. We always feedback to staff and this gives them motivation, we have a friendly team and a hardworking team. Thank you for recommending!
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Review from Ruth N (Daughter of Resident) published on 25 January 2024
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Reply from Shamin Bashir, Manager at Field House Care Home
Thank you for your feedback Ruth, as you know we have been through a change and this change was made possible with the fantastic staffing team and the determination to make the home a safe and caring environment for all. Your dad is a pleasure to care for and his journey with us has been fantastic. As always feel free to pop in for a cup of tea!
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Review from J S (Daughter of Resident) published on 21 March 2022
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Reply from Jemma Robinson, Manager at Field House Care Home
Thank you for the kind words, I am pleased mum is happy and settled.
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Review from Paul T (Son of Resident) published on 14 March 2022
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Reply from Jemma Robinson, Manager at Field House Care Home
I still miss them both, I miss dad coming into the office and eating my doughnuts or cakes and mum walking around carrying towels.
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Review from Sarah B (Daughter of Resident) published on 14 March 2022
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Throughout this difficult past year, I feel the staff have coped amazingly with all the challenges of the pandemic. I have always found both management and care staff informative and approachable and most importantly I feel they “care” for my mum. She is safe and being well looked after and when I visit I see this first hand.
Reply from Jemma Robinson, Manager at Field House Care Home
Mum is a character we all love and we will continue to provide her with the care and support she deserves.
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The Review Score of 9.6 (9.594) out of 10 for Field House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.594 for Field House Care Home is calculated as follows: ( (142 Excellents x 5) + (41 Goods x 4) + (16 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 202 Ratings = 4.594
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Field House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Mar 2023
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Job Title: Registered Manager
Joined: 2020
Hi my name is Shamim, I am the Registered Manager at Field House, I started my career in care back in 2008 as a care assistant in Leeds. Here I had my first taste of the care sector and I really enjoyed learning and caring for people. I then moved to Peterborough in 2012, where I worked my way up to a senior carer. I started my senior role at Field House in July 2020, where I worked with the team to improve practices. I was promoted to the team leader role shortly after and used a person-centred approach to care. Not long after I became the deputy manager and continued to work with the wider healthcare community to ensure that our residents were receiving quality care, with my focus on end-of-life care. In 2022 I became the Registered Manager, guiding and mentoring the team is a high priority.
I live with my better half and we have 3 boys, in my spare time I enjoy home renovating, going for long walks with the boys and I am now a good Uno player! I also enjoy fashion and spirituality.
Job Title: Senior Lead
Joined: 2022
Hi my name is Sunita, I have been working at Field House since 2022. I previously worked as a nurse in Qatar and India. I started my career at Field House as a senior carer and found the home to be very welcoming and supportive. I was passionate about the care and worked closely with other healthcare professionals to ensure our residents received quality care.
I was promoted to a Senior Lead in early 2024, my role involves supporting our residents and carers, liasing with other professionals and familes to ensure there is a holistic approach to the care we provide. My goal is to maintain high levels of care.
In my spare time, I enjoy sightseeing and taking care of my two children, I enjoy trips to London on weekend. My husband is a singer and I accompany him around the country on his gigs.