Florence House is very much a family-run home and always welcomes visitors. The home ask if you wouldn't mind avoiding lunch and tea times as residents like to have peaceful meal times.
On site parking available.
Florence House Care Home has a Review Score of 9.4 (9.416) out of 10, based on 7 reviews in the last 2 years. Over all time Florence House Care Home has 22 reviews.
Review from Alison R (Daughter of Resident) published on 4 November 2019
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Philip Smith, Registered Manager at Florence House Care Home
Many thanks for your kind feedback and comments.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Julie N (Daughter of Resident) published on 29 October 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Philip Smith, Registered Manager at Florence House Care Home
Many thanks Julie, much appreciated. It's been lovely having mum with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.4 (9.416) out of 10 for Florence House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.716 for Florence House Care Home is calculated as follows: ( (58 Excellents x 5) + (23 Goods x 4) ) ÷ 81 Ratings = 4.716
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Florence House Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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