Lavender House Care Home

205 Broadway, Peterborough PE1 4DS
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7.9 32 Reviews
  • Lavender House Care Home, Peterborough
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Care Provided by Lavender House Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Janeth Baucan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)

Funding & Fees Guide for Lavender House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £840
  • (these prices are only a guideline, please contact Lavender House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Lavender House Care Home Reviews (32)

Total of 32, showing 1-20
7.9

Lavender House Care Home has a Review Score of 7.9 (7.889) out of 10, based on 1 reviews in the last 2 years. Over all time Lavender House Care Home has 32 reviews.

Overall Experience

  • 26
  • 6
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Date Published

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31

Review from Rosemary R (Daughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in really well. The staff are very kind to her and have got to know her sense of humour. She's safe!

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Review from S F (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are extremely helpful to residents and visitors alike, always smiling and have time to talk to everyone.
Activities at the home are excellent and they always try to include all residents in them.

Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home

Thank you for your review.
Activities are an important part of life at Lavender House, and we encourage all residents to participate.
I will pass on to the team your kind words.


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Review from Sheila B (Sister of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visited my brother every day for approximately 2 1/2 weeks and we found him to be well cared for. Visiting from Australia we were not sure what to expect but were pleasantly surprised.

Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home

Thank you, Sheila, for your review. Care is central to our service; helping our residents to live in a safe homely environment. I will pass on to the team your kind words.


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Review from Bridget G (Daughter-in-law of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always very clean and the residents all seem happy. They are extremely well fed and entertained.

Reply from Lodi Ngayud, Care Home Manager at Lavender House Care Home

Thank you Bridget for your review. I will pass on to the team your kind words.


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Review from Jackie V (Granddaughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If only my Nan had agreed to come here earlier. She has been given a new lease of life at the age of 96! The Activities Coordinator is loved by my Nan and she misses him when he is not around. Staff and residents are all friendly. Would be nice to have tea making facilities for visitors, but otherwise,
this place is ace.

Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home

Thank you Jackie for your review. Activities are an important part of life at Lavender House, both in a group and one-to-one. I will pass on to the Activities Co-ordinator and all the team your kind words.


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Review from Teresa P (Daughter-in-law of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, exceptionally helpful and caring for my Mother in Law, always there to help. Always been made welcome. Staff very nice and very helpful. Activity Coordinator very good, always doing things with residents.

Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home

Thank you Teresa for your review. Activities are an important part of life at Lavender House, and we encourage all residents to participate. I will pass on to the team your kind words.


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Review from Rena K (Granddaughter of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are exceptional here at Lavender House. Kind, caring, humble and make the effort to connect to all residents on a personal level. My grandmother can be very demanding and sometimes rude and these ladies have always treated her with love and kindness despite this. Anyone who comes to stay is
in amazing hands and can sleep well knowing the very best care is being provided to your family.

Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home

Thank you Rena for your lovely review. I will pass on to the team your kind words.


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Review from Susan H (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown by all members of the team here at Lavender House is unsurpassed. It was a very traumatic time to move my dad into residential care but from the very first contact, my confidence was built. My dad's care is first class and he actually improved in his health when he came
here. All of the dedicated team are like family. Thank you.

Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home

Thank you Susan for your review. I will pass on to the team your kind words.


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Review from Patricia F (Respite Resident) assisted by family/friend published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers, housekeeping, kitchen staff, activities coordinator and maintenance were exceptionally helpful, caring, attentive to my needs and felt most welcome by everyone. I was so welcomed that I didn't want to leave Lavender House.

Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home

Thank you Patricia for your lovely review. It is very much a team approach at Lavender House and I will pass on to all the team your kind words.


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Review from Sharon C (Granddaughter of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is always clean and tidy, he is always clean shaven. All of the staff at Lavender House know him by name and talk to him. They know his character, his likes and dislikes. The staff at Lavender House always give me an update on how Grandad has been through the week. They advise me if it is
OK to take him out and whether he needs his walker or his wheelchair.
They have patiently persevered with the treatment of his sore legs and done such a great job, they have healed so well. Thanks so much for everything.

Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home

Thank you Sharon for your review. Our approach is to get to know our residents as individuals, so we are able to respond to their likes and dislikes, and keep relatives informed of their progress. I will pass on to the team your kind words.


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Review from Peter C (Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entertainment person is very good.
I have had a good rest after breaking my ankle. The staff looked after me well.
Food is home cooked and excellent.
Residents who are very old need a lot of help. Staff work long hours. Brilliant.

Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home

Thank you, Peter, for your review. Activities for residents we see as an important part of your stay with us. I will pass on your comments to all of the team your kind words.


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Review from J W (Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and kind. I am enjoying my stay and plenty of activities to keep me entertained.
Food is good and varied.

Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home

Thank you for your review. I will pass on to the team your kind words about your stay here at Lavender House.


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Review from D G (Resident) assisted by family/friend published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Lavender House very welcoming and the food is very good.
The house is always very clean and the staff are very nice.

Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home

Thank you Dorothy for your review. As a family run residential care home we aim to make our home your home. I will pass on to the team your kind words.


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Review from Richard A (Son of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely happy and well cared for here. I have never had any cause for complaint.

Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home

Thank you Richard for your review. I will pass on to the team your kind words.


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Review from Therese A (Daughter-in-law of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has a very caring and welcoming atmosphere.

Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home

Thank you Therese for your review. I will pass on to the team your kind words.


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Review from Pamela A (Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well cared for. Food excellent. If anything disliked, will be changed.

Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home

Thank you Pamela for your review. Food is freshly prepared daily on-site by our chef as it is an important aspect of the care we provide. I will pass on to the team your kind words.


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Review from J H (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been well looked after by the staff at Lavender House for the last 5 years.
The areas that exceed expectations are food and activities. The staff have treated my mother with patience and dignity and have also been a huge support to me at times when things have been challenging.

Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home

Thank you for your review. Our full-time activities co-ordinator aims to provide a range of group and one-to-one activities to entertain residents. I will pass on to Alex and the rest of the team your kind words.


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Review from Jackie P (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most wonderful place. If you have to be in a home, this is where you'd want to be. The staff are so cheerful and enthusiastic, even when stressed and tired. Lots of activities including pony visits, music, Bollywood night, 40's singing, trips to the zoo and walks in the park to name a few.

Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home

Thank you Jackie for your review. Our approach is that Lavender House is the resident's home and we are here to help them live a rewarding retirement. I will pass on to the team your kind words.


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Review from Elizabeth R (Daughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother says she is very satisfied. Staff dress her carefully, she has regular showers, hairdresser and nails. Staff always respond to the buzzer. My mother is happy when she goes to bed but finds being woken up at 6 am too early.

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Review from Linda R (Daughter of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been here 3 years and settled in well. She is happy and well looked after.

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Current Review Score: 7.9 (7.889)

Overview of Review Score

The Review Score of 7.9 (7.889) out of 10 for Lavender House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Lavender House Care Home is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.139 Points relating to the number of positive Reviews for Lavender House Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 1 Positive Reviews ÷ 7.2 = 0.139

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jul 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Lavender House Care Home

What types of Care is Lavender House Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lavender House Care Home provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Lavender House Care Home have?

There are 36 Single Rooms.

What are the Facilities & Services at Lavender House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lavender House Care Home to the centre of Peterborough?

0.8 mile(s) as the crow flies, distance by road may be significantly further.