Park House Nursing Home

27 Park Crescent, Peterborough PE1 4DX
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9.9 100 Reviews
  • Park House Nursing Home, Peterborough
Set in Peterborough's leafy Park Crescent conservation area, Park House Nursing Home is a long-established facility for 52 residents which offers, within elegant and spacious surroundings, all necessary modern facilities for fully discreet nursing care of the frail elderly.

The aim for each resident making their home at Park House, is to ensure a fulfilling individual lifestyle, one completely respectful of personal dignity and choice, and with all nursing needs met, monitored and regularly re-assessed.

All accommodation is, of course, en-suite and comes fully furnished, together with a large flat screen TV receiver in each room; staff always welcome additional individual memorabilia and personalisation to complete that feeling of "home". Each day's pattern is of the individual resident's choice, and the highest standard of catering, based on fresh, local supplies, individually presented according to need, ensures all meals are enjoyed as much in the expectation as the actuality. Residents have several lounges available for different get-togethers and social occasions, and diverse weekly activities programmes, as arranged by the six-strong activities team, ensure all may be involved in active social focus as they desire; group or one-to-one. Various outside entertainers bring their skills and talents to Park House, and thus help to complete a picture of "Life is for Living" whatever its constraints may be.

The team provide medical and palliative care for the elderly as well as having a separate dementia community. The owners are delighted to have been awarded, in 2011 and 2012, the accolade of double national award winners for dementia care and community.

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Care Provided by Park House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mungwaluku Mupatu (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Park House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,525
    • Self-Funded Nursing Care from £1,525
    • Self-Funded Nursing Dementia Care from £1,525
    • RESPITE Self-Funded Residential Care from £1,575
    • RESPITE Self-Funded Residential Dementia Care from £1,575
    • RESPITE Self-Funded Nursing Care from £1,575
    • RESPITE Self-Funded Nursing Dementia Care from £1,575
  • (these prices are only a guideline, please contact Park House Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Park House Nursing Home Reviews (100)

Total of 100, showing 21-40
9.9

Park House Nursing Home has a Review Score of 9.9 (9.854) out of 10, based on 28 reviews in the last 2 years. Over all time Park House Nursing Home has 100 reviews.

Overall Experience

  • 74
  • 26
  • 0
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Date Published

100
11
14
28
72

Review from Laura S (Daughter of Resident) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a really heartfelt thanks to all of the staff at Park House. My dad sadly passed away on 18th September at the home, and the care he received was faultless. So much care and consideration was given to not only my dad but our family too. He deteriorated very quickly, and we had quite
a traumatic with his care at another care company. I want to mention how wonderful one staff member in particular was. We feel she helped achieve a good death, and that is not always easy or possible. Her kindness and empathy really helped me get through the first moments of the awful loss of my lovely dad. We’re so thankful for his time with you all. Though short, we felt he was cared for with compassion and so much kindness. Thank you all so much. I highly, wholeheartedly recommend it.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Hi Laura, many thanks for taking the time to provide us with your valuable feedback. As a team, we were honoured to have known and looked after your father and supported him when he needed us. Your kind words will be shared with the rest of the team, who will be delighted.


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Review from Grant S (Son of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a shocking experience with a previous home we are very happy with the care my father is receiving. Park Home is a truly caring environment and this is embodied by the staff from the management downwards. My father has greatly improved since coming here.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking time to provide us with your feedback in relation to the care provided to your father. We are glad that you find our home truly caring. Your kind words will be shared with our staff team who will be delighted.


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Review from Andy B (Son of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Park House and the staff. Since my mum has been in their care, they have been magnificent with her.
The staff's dedication to looking after those in their care is second to none, the home is spotlessly clean, the food fantastic, and the summer BBQ was excellent.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Many thanks for taking time to provide us with your wonderful feedback. The staff team at Park House are absolutely delighted with your kind words. We are glad your mother has settled in very well.


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Review from Joy B (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous - caring attentive staff.
Great food.
Clean home.
Brilliant activities for everyone.
There is a real sense of team in this home with everyone working together to support the resident's individual needs. I am impressed by the little things like how many of the staff know each resident and
visitor's name and how welcome I am made to feel when I come.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking time to provide us with valuable feedback. We are particularly proud that you are made to feel welcome when you visit the home. Your wonderful feedback will be shared with the rest of our team who will be very delighted.
Many thanks again.


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Review from Maria D (Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In a nutshell, our parents could not have been in a better place in their final weeks. It made the difficult transition, easier for us knowing that the staff really care about the residents, working together to make them feel 'at home'. Treating them with respect and kindness. The manager does a wonderful
job of taking care of staff and residents. Thank you all so much.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking time to provide us with very valuable feedback. We are very glad to learn that you felt our staff treat residents with dignity and respect. Your valuable feedback will be shared with the rest of the team who will be delighted.
Thanks again.


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Review from Silvia D (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Park House is the very best we could have hoped for in a care home.
Everything from the layout of the building to the rooms to the empathetic manager and his wonderful staff.
They were professional, yet personal and attentive.
They listened and made every effort to accommodate our needs/wishes.
I'm
very grateful for the love and support my parents and my family got during the last few weeks of their lives.
My parents were Italian. At 98, one of my father's main pleasures, after his garden which he was forced to leave, was traditional Italian cuisine. The cook made the effort to learn and provide him with his favourite dishes!
I would highly recommend Park House to anyone. It's a professional nursing home but feels like a real home from home.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thanks you very much for taking time to provide us with your welcome and valuable feedback. We are very pleased that you felt staff were professional, accommodative and attentive to the needs of your parents.
Your feedback will be shared with the rest of the team who will be delighted.


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Review from Luisa D (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before we even chose Park House for our parents, all the staff there were welcoming and helpful. The home manager was extremely helpful to my sister in arranging for my mum to be admitted from hospital and provided a bridge between us, the social worker and the hospital.
Once Mum was admitted, the
staff we really warm, proactive and professional. I always felt that they cared in everything they did for Mum and treated her with respect. The kitchen staff tried really hard to make things that Mum would like, even taking the time to learn Italian recipes that Mum might like.
It was wonderful to see Mum so clean and cared for, something which had become so difficult at home; they took over the burden of her care so beautifully and they made my last week with her, a time to cherish, a time when I could simply enjoy being with her, rather than be distracted by the practicalities of general care.
Thank you to all staff, from the bottom of my heart.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

We are very grateful for your kind words in your feedback to us. It was a pleasure to have met and cared after your loved ones. We are pleased to learn you found our staff and the home to be helpful and welcoming. The team at park house will be delighted with your feedback.
Many thanks.


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Review from Giustina D (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough at Park House who were kind and welcoming. They are a fantastic team who support each other, the residents and the families with great care and professionalism. This is a culture that is clearly nurtured and encouraged by the manager at Park House who is excellent in
his role, always making staff and residents feel like they are heard and that they matter. My thanks to you all.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thanks very much for your valuable feedback. Your kind words will be shared with the rest of the team who will be delighted.


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Review from Mark C (Son-in-law of Resident) published on 25 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were helpful, friendly, efficient, compassionate and a credit to the manager.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for your kind works and time taken to provide us with your valuable feedback. We will share this with our staff team who will be very grateful.


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Review from Sandra K (Wife of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole care home team went above and beyond my expectations. It was homely and friendly and I could not fault a single thing, from maintenance, kitchen, carers and nurses. Management made us so welcome and nothing was too much trouble for anyone. I would highly recommend Park House to anyone.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Many thanks for taking the time to provide us with feedback. We really value and appreciate your kind words which will be shared with the rest of the team.


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Review from Vickie C (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single person in Park House is amazing from the cleaning staff to the manager, nothing is too much trouble and as soon as a member of staff sees you, they always ask if there is anything you need or if you need any help.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Many thanks for your feedback about your experience of Park House. Your valuable feedback will be shared with the rest of the team who will be delighted.


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Review from Neal W (Husband of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last few months of my wife's fight for life, the home provided the highest level of care and support to both my wife and us her family. The home is pleasant, calm and comfortable. The staff have been caring and professional I could not ask for more. One comes away after a visit knowing that
your loved one is safe and happy and that is what the main aim should be. Many thanks to the team.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Many thanks for taking time to provide us with your valuable feedback. We appreciate your kind words which will be shared with the rest of the team who will be very pleased.


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Review from Bridget G (Wife of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very well looked after. I always feel welcome in the home and the staff are all lovely. Seven members of our family attended the annual B.B.Q and all were very impressed by the friendly atmosphere. The home is clean and the food is amazing. All my husband's needs are catered for.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking time to provide us with your valuable feedback. We are glad you always feel welcomed at Park House. Your feedback will be shared with the rest of the team who will be pleased.


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Review from A W (Daughter of Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Park House for the last five weeks of her life. In that time, she was incredibly well cared for. All of the staff treated her with dignity and respect, allowing us precious time with her. She felt as though she was part of a family during her stay, and it is clear to see why
- she was treated with care, kindness and compassion at all times. Thank you, Park House.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

We appreciate the time you have taken to provide us with your valuable feedback. We are very grateful that you felt your mother was treated with kindness, care and compassion at all times. The staff team at Park House are humbled by your thoughts.
Many thanks again.


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Review from Geoffrey H (Husband of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can see that she is well looked after, you are doing something that I am no longer capable of.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for your valuable feedback which will be shared with the rest of the team.


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Review from Kausar F (Daughter-in-law of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For our mum this home has been like a real home from home. The manager and his team are very accommodating in every aspect of the resident's care. The visitors are treated with utmost respect and courtesy.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking the time to provide us with your feedback. We are particularly proud that you feel Park House is a home from home for your mother. Your wonderful feedback will be shared with the rest of the staff team who will be very pleased.


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Review from J M (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother passed away on 9th May all the staff, whether cleaner or cook. Manager or carer, offered me nothing but respect. Thjey were all so lovely and kind, we had a cup of tea with cake as a remembrance of mum. Can't thank them enough. Saying thank you does not cover their care and support.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for your valued feedback. It was an absolute pleasure and honour to have looked after your mother at Park House. The team at Park House will be delighted with your kind words.


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Review from A B (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very pleased that my mother is in the care home. Her care is second to none and nothing is ever too much trouble. Since she has been here from being so very poorly, she has put on weight and is able to tell me she is very happy here.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thanks you very much for taking time to provide us with your valuable feedback. Your kind words will be shared with the rest of the team who will be very pleased.


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Review from Christopher M (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is safe, looked after well and her medical needs are all attended to and arranged for. Some of the staff have really gone above and beyond in the last 12 months.
1. The nurses have gone out of their way to be helpful and keep me informed.
2. Some of the carers in particular have been extra
helpful and more kind to my Mum.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking time to provide us with your valuable feedback. Your very kind words will be shared with the rest of the team who will be delighted.


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Review from Gary L (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe the care my mother is receiving is excellent. The carers and nurses are very attentive. I would like to make a special mention of one lady who is proactive, caring and professional. She makes the residents feel special.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking time to provide us with your valuable feedback. This will be shared with the rest of the staff team who will be very pleased.


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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Park House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Park House Nursing Home is calculated as follows: ( (276 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 321 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park House Nursing Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (5)

Mungwaluku

Mungwaluku Mupatu

Job Title: Home Manager

Joined: 2019

“The staff love their work, and we are all very committed and caring. We will do anything for the residents. We are a stable core team who all support each other.”


Cristina

Cristina Tiron

Job Title: Deputy Manager

As a passionate Clinical Deputy Manager, I dedicate my heart and soul to everything I do. With a strong focus on person-centred care, I ensure that each resident receives individualised attention and support. I believe in creating a warm and supportive environment for our residents. I am excited to be part of a team that prioritises quality care and makes a real difference every day!


Nicola

Nicola Fothergill

Job Title: Activities Co-ordinator

Joined: 2004

I strive to spread laughter and fun throughout the home. I commit, care, connect, communicate and tailor myself to each individual to ensure residents lives are filled with joy.


Jelena

Jelena Dvorjanova

Job Title: Admin

Our warm, friendly and welcoming environment makes everyone feel like a true home. It's not just what we do, but how we do it. We work as one team to provide the best living experience to our residents.


Sharon

Sharon Bonnar

Job Title: Head Chef

I am a chef with 30 years of experience in the care sector, currently sharing my culinary skills at Park House Nursing Home which I joined in February 2024. I take joy in working alongside my team to create delicious and nutritious meals that cater to the unique needs of our residents. It's a pleasure to bring my love for cooking to the table and see the smiles on residents' faces.