Park House Nursing Home

27 Park Crescent, Peterborough PE1 4DX
Submit a Review
9.9 100 Reviews
  • Park House Nursing Home, Peterborough
Set in Peterborough's leafy Park Crescent conservation area, Park House Nursing Home is a long-established facility for 52 residents which offers, within elegant and spacious surroundings, all necessary modern facilities for fully discreet nursing care of the frail elderly.

The aim for each resident making their home at Park House, is to ensure a fulfilling individual lifestyle, one completely respectful of personal dignity and choice, and with all nursing needs met, monitored and regularly re-assessed.

All accommodation is, of course, en-suite and comes fully furnished, together with a large flat screen TV receiver in each room; staff always welcome additional individual memorabilia and personalisation to complete that feeling of "home". Each day's pattern is of the individual resident's choice, and the highest standard of catering, based on fresh, local supplies, individually presented according to need, ensures all meals are enjoyed as much in the expectation as the actuality. Residents have several lounges available for different get-togethers and social occasions, and diverse weekly activities programmes, as arranged by the six-strong activities team, ensure all may be involved in active social focus as they desire; group or one-to-one. Various outside entertainers bring their skills and talents to Park House, and thus help to complete a picture of "Life is for Living" whatever its constraints may be.

The team provide medical and palliative care for the elderly as well as having a separate dementia community. The owners are delighted to have been awarded, in 2011 and 2012, the accolade of double national award winners for dementia care and community.

Show Park House Nursing Home on the Map

Care Provided by Park House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mungwaluku Mupatu (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Park House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,525
    • Self-Funded Nursing Care from £1,525
    • Self-Funded Nursing Dementia Care from £1,525
    • RESPITE Self-Funded Residential Care from £1,575
    • RESPITE Self-Funded Residential Dementia Care from £1,575
    • RESPITE Self-Funded Nursing Care from £1,575
    • RESPITE Self-Funded Nursing Dementia Care from £1,575
  • (these prices are only a guideline, please contact Park House Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Park House Nursing Home Reviews (100)

Total of 100, showing 41-60
9.9

Park House Nursing Home has a Review Score of 9.9 (9.854) out of 10, based on 28 reviews in the last 2 years. Over all time Park House Nursing Home has 100 reviews.

Overall Experience

  • 74
  • 26
  • 0
  • 0
  • 0

Date Published

100
11
14
28
72

Review from R E (Civil Partner of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for many years and enjoys every minute. They look after her extremely well. For example, they take her to the hospital and stay with her for many hours until it's time for her to come home. Always having a laugh with her which she enjoys and many other small ways makes all the
difference. It certainly was the best choice of all other places to live here. I thoroughly recommend.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking time to provide us with feedback. This will be shared with the rest of the team who will appreciate your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve T (Son of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Of all the homes my father was in, Park House Nursing Home was undoubtedly the best. Dads needs were complex and Park House Nursing Home rose to the challenge. We were happy that Dad was well looked after and secure.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for dedicating your time to provide us with valuable feedback. We will share the information with the rest of the team who will de delighted.
Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debora J (Daughter of Resident) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the kindness, support and care given to my father by the dedicated staff at Park House Nursing Home. Also a special thanks to the management team who went out of their way to offer support and kindness. Excellent level of communication and support.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

We are very thankful for the time you have taken to complete a review for Park House. Our dedicated and caring staff team will be delighted to learn of your kind words. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy N (Son of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and caring. Please note because I haven't seen the food and drink provided to the residents, nor the types of activities made available I can only mark them as satisfactory.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking the time to provide us with your valuable feedback. This will be shared with our staff team who will be delighted.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David H (Husband of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly home and caring.
Looks after resident very well.
Always makes guests welcome.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking the time to provide us with very welcome feedback.
Our hard-working staff will be delighted with your views about the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare D (Niece of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went in to visit my Auntie. It seemed short-staffed in the office as the receptionist was on the phone. A man came out from the back, I think he was the manager. He was very friendly and used my name a lot in conversation making me feel valued. Had my covid test and returned twenty minutes later.
Went in to see my Auntie and while I was there, a member of staff came to offer her a cup of tea and propped her up in a sitting position. Saw the manager when I left and booked a future appointment, again very friendly. Happy that my Auntie is being really well cared for.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking the time to provide us with your valuable feedback. Our staff team will be delighted to learn of your experience of Park House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David C (Son of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review covers my experiences from March 2020 to June 2021. Overall, a very well run establishment with all staff that I have dealt with being very professional and helpful. The manager explained in detail how the home operates and the administration side of things is well organised. The Covid pandemic
has thrown up many procedural changes and these have been explained well throughout. Nursing care appears very thorough and I have been informed whenever there has been an issue with my mother’s health and well-being. I am aware of activities that take place but my mother’s choice is to not get involved so I cannot comment.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking the time to provide us with your valuable feedback. We really appreciate your views which will be shared with the rest of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David G (Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities, good staff and a good chef. The home is the best I have stayed in.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking time to provide us with your valuable feedback. This will be shared with the rest of the team at Park House who will be delighted.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Son of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After recently speaking with the manager regarding some issues I had with some aspects of my father's care. I am pleased to say that all points were listened to and actioned immediately. Resulting in my father being more responsive.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking the time to provide us with your valuable feedback. This will be shared with the rest of the team who will be very pleased.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary F (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I just wanted to say what a tremendous effort the staff at Park House have put in to make my Mum's 100th Birthday so special today. There was a beautiful cake with candles, flowers, buntings and special '100' balloons decorating the area where we took photos of Mum. One member of staff came in on her
day off to celebrate it too. Thank you all.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking the time to provide us with your valuable feedback. The staff team at Park House are delighted to learn about your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Daughter of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Park House continues to give excellent, loving care to my mother. They give support to family and throughout the Covid pandemic, have done all they can to help with contact with Mum.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking the time to provide us with your valuable feedback. This will be shared with our staff team who will be pleased with your kind thoughts.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley L (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having our mum live with us for 15 years, we were upset to think she had to go into a nursing home; how wrong we were. Our mother was loved and cared for by all the staff to which we will be eternally grateful. Thank you for giving her care in her final days. Beautiful place.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking the time to provide us with feedback. The staff team at Park House value and appreciate the memories of having provided care to your mum. Your feedback will be shared with the staff team who will be pleased.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Francine L (Daughter of Resident) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are really no words to describe the care at Park House, other than 'outstanding'. From the moment we went to visit Park House, we knew we had found a special home with special people to care for our Dad. The love, care and attention that Dad received was such a comfort to us as a family. Just
knowing that Dad is being looked after in such a personal, professional manner has brought great comfort to all of my family. We will eternally be grateful.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking the time to provide us with your valuable feedback. This will now be shared with the rest of the team who will be appreciative of your kind thoughts.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen H (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so pleased with the outstanding care Mum received while at your home. She was only with you for 8 days at the end of her life. She felt safe and was well looked after. All staff were friendly patient very respectful and caring with Mum, also to myself and my sister who were allowed to visit
at a difficult time. Thanks to everyone. Keep up the good work.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking the time to provide us with your very valuable feedback. It was a pleasure to have known your mum. I'm sorry that she wasn't with us for a long time. We are very pleased that you felt our staff were caring, friendly and respectful. Your fantastic feedback will be shared with the rest of the team who will be delighted.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C D (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are caring and friendly. Mum is being looked after very well, and she is very happy considering she was very anti about going into care. I would like to thank all the staff for their hard work in these difficult times.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

We really appreciate the time you have taken to provide us with feedback. We are particularly pleased to learn that you find out staff to be caring and friendly. Your feedback will be shared with the rest of the team who will no doubt be very pleased.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annie C (Daughter of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Park House was mostly a very pleasing environment for my mum to live in, in her final years. The staff were kind and attentive, her health needs were met by the fantastic nurses, and her room and the facilities were kept in good condition. Food and drink requests were accommodated where possible, and
kitchen staff helped celebrate her birthdays with wonderful cake and tea in the dining room. New managers arrived partway through her stay; they seemed competent and helpful. Mum said she was happy there, though at times I felt she could have benefitted from more 1:1 engagement, as she was bed-bound in her room, unable to join in activities. Thankfully, visits at any time were permitted.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking the time to complete a review for Park House. We are grateful for your kind words about how attentive and fantastic our staff are. We have taken into account your observation that your mother could have benefited from more 1:1 attention. We will share your valuable feedback with the rest of the team who will be very pleased about it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley B (Friend of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very good and well cared for. I find the carers very helpful and very polite.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking time to provide us with your vaulable feedback. We are very pleased to learn that you find our staff to be helpful and very polite. Our staff are trained and supported to appreciate the value of providing person-centered care to our residents alongside excellent customer care. Your feedback will be shared with the rest of the team who will be delighted to know about it.
Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S K (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are universally caring and attentive to my mother. Sometimes it looks as if her room has not been cleaned and hoovered but I think that maybe because my mother simply drops things and makes a mess. So far as I can tell from a distance, my mother's medical needs are also cared for. But 1, we
bought special bed linen for use because of my mother's eczema, to be washed separately, it is often not on her bed and 2, communication from Park House to us, and between the staff when something is requested is not always good.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking time to provide us with your valuable feedback. I'm very pleased to learn that your mother's care needs are being met and staff are caring. I'm sorry to learn that her special bedlinen isn't always on her bed and that communication between the staff isn't always good. Your feedback will be shared with the rest of the team at Park House and we will be in touch with you at the earliest opportunity available to discuss the way forward on some of the aspects of your mother's care where there has been a lack of consistency.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim R (Niece of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last weekend, I visited my great aunt. The staff couldn’t have been more helpful. They offered food and drink, checked in on us, and I was made to feel very welcome, as it was my first visit. Thanks.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

We would like to thank you for the time taken to provide us with a review. We are delighted that you were made to feel welcome by staff on duty when you visited.
Your wonderful feedback will be shared with the rest of the team who will be pleased.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Niece of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Park House has been home for our aunt for 5 years, she has always been safe and comfortable. We are pleased with the facilities and the staff care.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thanks very much for taking the time to complete a review. We are pleased to learn that your aunt is safe and comfortable at Park House and how pleased you are with the staff and the facilities at Park House. Your feedback will be shared with the rest of the team who will be delighted.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Park House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Park House Nursing Home is calculated as follows: ( (276 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 321 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park House Nursing Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Mungwaluku

Mungwaluku Mupatu

Job Title: Home Manager

Joined: 2019

“The staff love their work, and we are all very committed and caring. We will do anything for the residents. We are a stable core team who all support each other.”


Cristina

Cristina Tiron

Job Title: Deputy Manager

As a passionate Clinical Deputy Manager, I dedicate my heart and soul to everything I do. With a strong focus on person-centred care, I ensure that each resident receives individualised attention and support. I believe in creating a warm and supportive environment for our residents. I am excited to be part of a team that prioritises quality care and makes a real difference every day!


Nicola

Nicola Fothergill

Job Title: Activities Co-ordinator

Joined: 2004

I strive to spread laughter and fun throughout the home. I commit, care, connect, communicate and tailor myself to each individual to ensure residents lives are filled with joy.


Jelena

Jelena Dvorjanova

Job Title: Admin

Our warm, friendly and welcoming environment makes everyone feel like a true home. It's not just what we do, but how we do it. We work as one team to provide the best living experience to our residents.


Sharon

Sharon Bonnar

Job Title: Head Chef

I am a chef with 30 years of experience in the care sector, currently sharing my culinary skills at Park House Nursing Home which I joined in February 2024. I take joy in working alongside my team to create delicious and nutritious meals that cater to the unique needs of our residents. It's a pleasure to bring my love for cooking to the table and see the smiles on residents' faces.