Park House Nursing Home

27 Park Crescent, Peterborough PE1 4DX
Submit a Review
9.9 100 Reviews
  • Park House Nursing Home, Peterborough
Set in Peterborough's leafy Park Crescent conservation area, Park House Nursing Home is a long-established facility for 52 residents which offers, within elegant and spacious surroundings, all necessary modern facilities for fully discreet nursing care of the frail elderly.

The aim for each resident making their home at Park House, is to ensure a fulfilling individual lifestyle, one completely respectful of personal dignity and choice, and with all nursing needs met, monitored and regularly re-assessed.

All accommodation is, of course, en-suite and comes fully furnished, together with a large flat screen TV receiver in each room; staff always welcome additional individual memorabilia and personalisation to complete that feeling of "home". Each day's pattern is of the individual resident's choice, and the highest standard of catering, based on fresh, local supplies, individually presented according to need, ensures all meals are enjoyed as much in the expectation as the actuality. Residents have several lounges available for different get-togethers and social occasions, and diverse weekly activities programmes, as arranged by the six-strong activities team, ensure all may be involved in active social focus as they desire; group or one-to-one. Various outside entertainers bring their skills and talents to Park House, and thus help to complete a picture of "Life is for Living" whatever its constraints may be.

The team provide medical and palliative care for the elderly as well as having a separate dementia community. The owners are delighted to have been awarded, in 2011 and 2012, the accolade of double national award winners for dementia care and community.

Show Park House Nursing Home on the Map

Care Provided by Park House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mungwaluku Mupatu (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Park House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,525
    • Self-Funded Nursing Care from £1,525
    • Self-Funded Nursing Dementia Care from £1,525
    • RESPITE Self-Funded Residential Care from £1,575
    • RESPITE Self-Funded Residential Dementia Care from £1,575
    • RESPITE Self-Funded Nursing Care from £1,575
    • RESPITE Self-Funded Nursing Dementia Care from £1,575
  • (these prices are only a guideline, please contact Park House Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Park House Nursing Home Reviews (100)

Total of 100, showing 61-80
9.9

Park House Nursing Home has a Review Score of 9.9 (9.854) out of 10, based on 28 reviews in the last 2 years. Over all time Park House Nursing Home has 100 reviews.

Overall Experience

  • 74
  • 26
  • 0
  • 0
  • 0

Date Published

100
11
14
28
72

Review from Gill P (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Park House for six and a half years and during that time, her care has been consistently good. Staff are kind, humorous and treat her with dignity. I am accepted and welcomed and in general kept well informed about her care. At times of crisis for my mother, the carers have been
supportive to both of us.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

The team at Park House appreciate the time and effort that you have taken to provide us with your valuable feedback. Our staff work tirelessly to provide client-centred care to residents and offer support to relatives when needed. This will now be shared with the rest of the team who, I'm sure will be delighted and appreciative of your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Wife of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the number of staff and their caring attitude at Park House Nursing Home.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Let me take this opportunity to thank you for taking time to complete a review for Park House. Our team of staff at Park House will appreciate your feedback and continue to respond to the resident's needs in a caring manner.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lauren C (Granddaughter of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff do a really good job and clearly care about the people they support. As well as this, they provide a friendly and welcoming environment for everyone visiting.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking time to provide us with your valuable feedback. Our staff recognise the value of good customer care as being at the heart of the care we provide to residents and the support we offer to their families. The team at Park House will be delighted by your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gail C (Daughter-in-law of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seem very friendly, helpful and professional. There are some staff who go above and beyond their role and we really appreciate it. Nothing is too much trouble.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thanks very much for taking the time to provide us with your valuable feedback. It is very refreshing to know that our staff are very helpful and go the extra mile to support your mother-in-law. Your review will be feedback to the rest of the team, who will be very pleased about your comment.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie W (Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staffing professional, friendly and caring. Nothing was too much trouble. Attentive at all times. Being a vegetarian, they went the extra mile to produce food I really enjoyed.
I felt safe in the home.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for your wonderful review. I'm glad and pleased to learn that you enjoyed your stay at Park House with the support of our wonderful staff.
I will share your feedback with the rest of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Malcolm R (Son of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good customer care and service. All the nurses and carers are really doing a good job looking after my mother. Thank you.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for your kind review. The staff team at Park House always do their best to support residents with the utmost dignity and ensure their identified care needs are catered for. We are pleased to learn that you are very happy with your mother's care. We very much appreciate your feedback that will be shared with the rest of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K W (Son of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is pretty bed bound so the home activities are not that appropriate. However, the staff are very caring and attentive and appear to always do their best. The food does appear to be of a very high standard with good portion sizes.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking time to complete a review for Park House which will be shared with the team at the Home. I'm glad to learn that overall your father receives a good standard of care. Our aim as a team at Park House is to provide the best care that is tailored to individual resident needs. We also recognise the value family and friends add in terms of planning and delivering a high standard of care and always welcome opportunities to work together to rectify areas that require further input.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen P (Daughter-in-law of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care at a personal level. Treat people as individuals, overall very satisfied.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for your wonderful review. Staff at Park House appreciate person centred care as being at the heart of the values that we stand for. Our staff team will be delighted to learn about your positive comments about the care we provide to our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wan T (Son of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care and support.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for your kind and positive comments about Park House Care Home. Your positive feedback will be passed on to the rest of the team who I'm sure will be delighted to hear your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T L (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our first impressions on visiting Park House were that it is a warm, friendly residence. We continue to believe this and have placed my Mother in permanent care there. The staff and management show a keen interest in my Mother and our family, listening to requests and doing their best to provide for
her personal and medical needs. We are impressed with the range of activities and entertainments arranged and particularly pleased that my Mother is encouraged to take part in them. Above all, we believe that she is well looked after and safe.

Reply from Mungwaluku Mupatu, Manager at Park House Nursing Home

Thank you very much for taking the time to review our home. Our team will be delighted that you feel your mother is safe and well looked after at Park House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bridget E (Daughter of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home is hard but as soon as I walked in the door I was met with kindness and professionalism, my dad has been at Park House since September last year, he is so settled and the care he receives is of the highest standard. Nothing is ever too much trouble, when I visit I am made to feel
very welcome. I see the same staff every week. To me, that says a lot about a place. The staff show care, love and dedication. Park House is truly the best place ever. I am so happy I chose it for my dad, the worry has been taken from my shoulders, so when I visit my dad I can enjoy being his daughter.

Reply from George Catanescu, Regional Director at Park House Nursing Home

Thank you very much for your wonderful review. We are pleased that you are happy with the care that your Father receives at the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rona R (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, relaxed and calm feeling as soon as you go through the front door, staff are friendly, approachable and nothing seems to be too much trouble. They all know my mother well and treat her with warmth and respect and she is very obviously happy living at Park House. Food is excellent! Looks lovely
and clean everywhere also!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Duncan H (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother feels very secure and cared for. She gets on well with all staff and particularly gets on well with the chefs.
Thank you very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael R (Son of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been with you for just over a week for palliative care and you have made her feel so welcome and even let me in her room the day before she arrived so I could make it homely for her. All the staff have been so friendly and caring towards her to make her feel comfortable and safe in your
care. As her son, the most important thing for me when she was discharged from hospital was that where she was going was going to be good enough for my mum and you have lived up to my expectations. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela S (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers, nurses and admin staff very helpful, kind to my mother, patient and always there to give advice and help.
My mother is in Park House, government funded and is treated as well as any resident.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Daughter of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When entering Park House you feel a welcoming friendly environment with cheerful, friendly staff who treat each resident with a calm but friendly air and with dignity catering for all their needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan F (Regular Volunteer) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Park House years ago and it was the only nursing home I would have wanted her to go to at that time. It has since changed hands and I now visit as a Therapy Dog Volunteer but it still seems the same, friendly, caring place, it always was, and a lot of the staff I knew when my mum was there
are still there which I think says a lot about the place. There is no urine smell (unlike a lot of nursing homes!) and from my observations, residents are treated with dignity and respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dianne L (Cousin of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find all staff very helpful, obliging and prepared to listen to requests to get residents ready for outgoing visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William T (Brother of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is a resident at the nursing home. The care he is receiving is of the highest quality, nothing is too much. The happiness of residents is foremost, they are encouraged to be independent to their ability. Everyone gets the same no matter what their medical condition.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen D (Daughter of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of nursing care and attention to detail by staff at Park House Nursing Home was extremely high and personalised. My mother stayed at Park House for over five years, during which time she had a range of difficult medical issues to cope with, but all the staff handled the situation well.
Staff were also a great support to me and my partner and there was always a nice, friendly atmosphere throughout the home. It is not impersonal or like an institution and, within reason, residents are allowed freedom of choice in how they spend their time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Park House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Park House Nursing Home is calculated as follows: ( (276 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 321 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park House Nursing Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Mungwaluku

Mungwaluku Mupatu

Job Title: Home Manager

Joined: 2019

“The staff love their work, and we are all very committed and caring. We will do anything for the residents. We are a stable core team who all support each other.”


Cristina

Cristina Tiron

Job Title: Deputy Manager

As a passionate Clinical Deputy Manager, I dedicate my heart and soul to everything I do. With a strong focus on person-centred care, I ensure that each resident receives individualised attention and support. I believe in creating a warm and supportive environment for our residents. I am excited to be part of a team that prioritises quality care and makes a real difference every day!


Nicola

Nicola Fothergill

Job Title: Activities Co-ordinator

Joined: 2004

I strive to spread laughter and fun throughout the home. I commit, care, connect, communicate and tailor myself to each individual to ensure residents lives are filled with joy.


Jelena

Jelena Dvorjanova

Job Title: Admin

Our warm, friendly and welcoming environment makes everyone feel like a true home. It's not just what we do, but how we do it. We work as one team to provide the best living experience to our residents.


Sharon

Sharon Bonnar

Job Title: Head Chef

I am a chef with 30 years of experience in the care sector, currently sharing my culinary skills at Park House Nursing Home which I joined in February 2024. I take joy in working alongside my team to create delicious and nutritious meals that cater to the unique needs of our residents. It's a pleasure to bring my love for cooking to the table and see the smiles on residents' faces.