Park House Nursing Home

27 Park Crescent, Peterborough PE1 4DX
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9.9 100 Reviews
  • Park House Nursing Home, Peterborough
Set in Peterborough's leafy Park Crescent conservation area, Park House Nursing Home is a long-established facility for 52 residents which offers, within elegant and spacious surroundings, all necessary modern facilities for fully discreet nursing care of the frail elderly.

The aim for each resident making their home at Park House, is to ensure a fulfilling individual lifestyle, one completely respectful of personal dignity and choice, and with all nursing needs met, monitored and regularly re-assessed.

All accommodation is, of course, en-suite and comes fully furnished, together with a large flat screen TV receiver in each room; staff always welcome additional individual memorabilia and personalisation to complete that feeling of "home". Each day's pattern is of the individual resident's choice, and the highest standard of catering, based on fresh, local supplies, individually presented according to need, ensures all meals are enjoyed as much in the expectation as the actuality. Residents have several lounges available for different get-togethers and social occasions, and diverse weekly activities programmes, as arranged by the six-strong activities team, ensure all may be involved in active social focus as they desire; group or one-to-one. Various outside entertainers bring their skills and talents to Park House, and thus help to complete a picture of "Life is for Living" whatever its constraints may be.

The team provide medical and palliative care for the elderly as well as having a separate dementia community. The owners are delighted to have been awarded, in 2011 and 2012, the accolade of double national award winners for dementia care and community.

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Care Provided by Park House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mungwaluku Mupatu (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Park House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,525
    • Self-Funded Nursing Care from £1,525
    • Self-Funded Nursing Dementia Care from £1,525
    • RESPITE Self-Funded Residential Care from £1,575
    • RESPITE Self-Funded Residential Dementia Care from £1,575
    • RESPITE Self-Funded Nursing Care from £1,575
    • RESPITE Self-Funded Nursing Dementia Care from £1,575
  • (these prices are only a guideline, please contact Park House Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Park House Nursing Home Reviews (100)

Total of 100, showing 81-100
9.9

Park House Nursing Home has a Review Score of 9.9 (9.854) out of 10, based on 28 reviews in the last 2 years. Over all time Park House Nursing Home has 100 reviews.

Overall Experience

  • 74
  • 26
  • 0
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Date Published

100
11
14
28
72

Review from Marion C (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother always appears to be well looked after and genuinely cared for.
She seems to have blossomed since her mealtimes have been taken in the front dining room and has made some valued friends there.
I feel confident that she is receiving all the care that she needs at this stage in her life.
She
enjoys the visiting entertainment and shopping opportunities.

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Review from Carol P (Friend of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Park House staff are very friendly and helpful. They interact very nicely with the residents.
There are lots of activities and events throughout the year. Friends and family are made welcome. The home is nicely decorated and homely.

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Review from V M (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Park House since 2004. I was concerned when I was advised that the owner was selling the business. However, Healthcare Homes have not made any detrimental changes as I had feared. My mother is content and happy. The staff are kind and thoughtful. I am pleased to see very few staff
changes. Continuity is important.

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Review from A R (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Park House Nursing Home is always very welcoming and friendly. The staff all work very hard to create a strong sense of community for residents and residents alike. The care is of the highest standard - calm, caring and very professional. Nothing is too much trouble. On the social side, the food is
very tasty and varied and the daily programme of activities for the residents is imaginative and very involving. We greatly enjoy the monthly programme of events which include family and friends. The bedrooms are well appointed and very well maintained, each with their own TV. The three lounges are very welcoming and comfortable, the dining room is always inviting and the secluded garden is always greatly appreciated. My mother has felt completely "at home" and very happy since arriving at Park House Nursing Home 18 months ago and we continue to be extremely pleased with our choice.

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Review from Val C (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Park House Nursing Home since August 2011 and during that time I have never had cause to complain or be upset by any treatment she has received from the staff. All of the staff I come across act in a very professional and effective manner. I always like to say that they are carers
that really do care! Mum is always clean and well presented and even though she cannot communicate, the staff talk to her and it is a testimony to them that they are often rewarded with a smile. Mum's room and bed linen are kept spotlessly clean always.

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Review from Joyce F (Daughter of Resident) published on 21 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Biggest problem is speed at answering the bell. The carers are very good, but don't have the time to give to each individual. There is a problem with communication, although 1 or 2 carers know about problems or preferences, not all do.
With shortage of time, it is not always possible to leave notes
for other carers. I suppose it all "boils down" to shortage of staff!
Activity staff are very good. Could be more variety, or more of what is most popular. Overall... all try very hard.

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Review from Lyn B (Son of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is a well-run care home, looking after all my dad's needs, the staff are extremely helpful and the care us excellent. Dad can be a handful but believe he is in the best place possible.
I have not had experience of other homes and I am extremely happy with Park House and the care given to my
dad.
I feel comfortable in the knowledge dad is safe, secure and well looked after.

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Review from Jean H (Friend of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended an afternoon tea party and found a lovely atmosphere. The staff took time to talk to the residents and spent time with those with no visitors. The staff were most welcoming to all visitors and we had a lovely tea and an impromptu sing-song. My friend whom I visit really enjoyed it.

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Review from John J (Friend of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to congratulate all the Healthcare Homes on the smooth takeover from Park House. We were all initially concerned for our loved ones, we are now aware this concern was unfounded. Healthcare Homes have continued with their personal tender loving care initiatives as promoted by the manager. Carer
numbers have remained so have all the activities which make this nursing home so special. I have just come back from a wonderful, and filling afternoon tea in aid of breast cancer. Thank you.

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Review from Elizabeth R (Daughter of Resident) assisted by family/friend published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We, the family have experienced respite care, dementia care and nursing care at Park House. Currently, Dad resides upstairs (dementia) and Mum downstairs, having nursing care (terminal lung disease). The staff are, without exception, lovely and it would not be possible to do more than they do. I feel
very fortunate to know that they are in the best place possible and would not hesitate to recommend Park House.

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Review from Anne G (Daughter of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Peaceful, tranquil atmosphere from day one, helped by the surroundings. Spacious gardens with easy access, light airy rooms, no unpleasant smells at any time. Staff caring, courteous and readily available. nothing too much trouble. Couldn't ever wish for a better place for Mum to end her days. A pity
she wasn't able to enjoy the excellent food and presentation for very long. Thank yo to all the wonderful staff.

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Review from D W (Son of Resident) published on 12 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Park House for nearly ten years. In that period I have always been impressed by all aspects of her care. If that is to continue, the organisation will need to work hard to retain existing staff and to transfer their style to any new appointees. At this stage a little more
consistency over administrating/financial arrangements would be welcome.

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Review from P D (Niece of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is very good the staff are lovely and caring. The rooms provided good, could be updated along with the fees that residents have to pay. Too much. More variety for the menu choice is needed as sometimes the resident has commented same old thing. The home has just been taken over by
new management which I feel are not as forth coming as previous owner. More needs to be looked at if I have anything to talk to as before, manager my door is always open. More family care.

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Review from Anne D (Daughter of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's stay was very short but she could not have received better care. The staff were so understanding and caring, genuinely kind and compassionate. I would recommend Park House Nursing Home 100%.

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Review from Sharon W (Niece of Resident) published on 20 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Auntie has been in Park House since the beginning of April. We had been to look around 3 homes and decided Park House was the one. How right we were.
We "drop in" regularly and are always greeted by friendly staff. We are made to feel very welcome and it has the feel of a big happy house rather
than a home. Our Auntie is very happy and settled there which gives us peace of mind. She receives excellent care from all the staff and nothing is too much trouble.
Park House is a wonderful place to stay and I would have no hesitation in recommending it to anyone.

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Review from Colin (Son of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Park House for 5 months from August 2015 and right from the start she really liked it there. She felt safe, secure and well looked after. At first she enjoyed taking part in many of the activities and it seems that these were many and varied.
As time went on she was unable to join
in for these but she enjoyed them whilst she could. I visited quite often and could see that the standards of care, attention, and cleanliness were very high.
I am so pleased that we found Park House because it gave us both peace of mind. I would be very happy to recommend this nursing home.

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Review from Linda W (Daughter of Resident) published on 23 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I remember the first time I went to view Park House, it had a lovely, homely feel about it and you could see that it was also very professionally run. I could hear laughter coming from the bedrooms where Carers were assisting residents and everywhere was very clean and very well decorated.


Mum had

a stroke 5 years ago and she also had dementia so she now had to rely on Carers for all her needs - personal care, drinks, food, hoisting etc. This was all done by very kind and caring staff who treated her with a very high level of dignity. Whenever I visited, mum was always washed, dressed lovely and smelling of her favourite perfume and on most days, they had taken time to put make up on her as they knew this was something she used to do when she lived at home. Together we went to the various morning entertainment and as a family, we also attended the special evening events which were lovely and of a high standard.


Sadly, mum died at the end of October but we couldn't have found a better Home for her last 15 months. Throughout, the Management and all other staff were very supportive to us as a family and Park House will always be very special to us all


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Review from John (Son of Resident) published on 12 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over 6 years ago my mother could no longer stand or walk and was diagnosed with Alzheimer’s disease. She was very confused and could no longer remain at her home. I visited many of the Care Homes in Peterborough and came to the conclusion that Park House was the best for mum. It seemed to offer care
whilst still looking homely and the staff appeared to understand her condition and be well trained and kindly. I have never regretted that decision.
Mum moved in and her room was very pleasant and she was encouraged to take part in activities and the social life of the home. She was kept clean and as she said was “warm and comfortable”. I never felt I had to worry about her well-being. The staff became fond of her and whilst she did not always want to be “bothered” she became fond of them. This was helped by the stability and good level of staffing.
About 2 years ago mother went to hospital. She was put on the Liverpool Care Pathway and left in bed without food or drink. I contacted Park House and they organised her return to the home. Through Park House’s team’s skill in dementia care and support mum recovered and without serious medical intervention survived for another 2 years. My respect for the staff’s skill and care is therefore very high.
Recently (Aug 2015) I was called because my mother was having difficulty breathing. When I arrived she was in considerable distress but she was being helped with skill and kindness by staff. Medical help had already been called and within two hours my mother was treated and was able to sleep. The next day she died peacefully. I was treated with great kindness and sympathy and the staff clearly cared about my mother and me.
I would have no hesitation in recommending Park House to any family who has an elderly relative who needs their high level of care.

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Review from Julie J (Daughter of Resident) published on 21 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Park House Nursing Home for 4 years with dementia and she no longer recognises her family and she is now in the dementia unit upstairs having started off downstairs. She is always clean and well cared for and treated with kindness and respect. I find the staff friendly and welcoming
whenever I visit. (I do not pre warn them of a visit I just turn up.) I was recommended by a cousin whose mother-in-law had spent the last years of her life here. She highly recommended it and I would do the same.

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Review from Phyliss Mary S (Resident) published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am in my 98th year registered as partially sighted. Have been in Park House Nursing Home nearly 5 years and all that time have had wonderful attention when needed. The atmosphere is excellent with all kinds of activities from quizzes to board games. I can't praise it enough.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Park House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Park House Nursing Home is calculated as follows: ( (276 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 321 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park House Nursing Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (5)

Mungwaluku

Mungwaluku Mupatu

Job Title: Home Manager

Joined: 2019

“The staff love their work, and we are all very committed and caring. We will do anything for the residents. We are a stable core team who all support each other.”


Cristina

Cristina Tiron

Job Title: Deputy Manager

As a passionate Clinical Deputy Manager, I dedicate my heart and soul to everything I do. With a strong focus on person-centred care, I ensure that each resident receives individualised attention and support. I believe in creating a warm and supportive environment for our residents. I am excited to be part of a team that prioritises quality care and makes a real difference every day!


Nicola

Nicola Fothergill

Job Title: Activities Co-ordinator

Joined: 2004

I strive to spread laughter and fun throughout the home. I commit, care, connect, communicate and tailor myself to each individual to ensure residents lives are filled with joy.


Jelena

Jelena Dvorjanova

Job Title: Admin

Our warm, friendly and welcoming environment makes everyone feel like a true home. It's not just what we do, but how we do it. We work as one team to provide the best living experience to our residents.


Sharon

Sharon Bonnar

Job Title: Head Chef

I am a chef with 30 years of experience in the care sector, currently sharing my culinary skills at Park House Nursing Home which I joined in February 2024. I take joy in working alongside my team to create delicious and nutritious meals that cater to the unique needs of our residents. It's a pleasure to bring my love for cooking to the table and see the smiles on residents' faces.