The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes.
Key points of the policy:
Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance.
Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests.
Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place.
Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission.
Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered.
Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well.
Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary.
Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed.
Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy.
Our goal is to make every visit a positive, safe, and supportive experience for all.
Parking available
The Star Nursing and Residential Home has a Review Score of 9.6 (9.645) out of 10, based on 14 reviews in the last 2 years. Over all time The Star Nursing and Residential Home has 48 reviews.
Review from H G (Daughter of Resident) published on 24 March 2025
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Reply from Toni Power, Registered Manager at The Star Nursing and Residential Home
Thank you for your review, H. We loved having your mum stay with us and wish all of you, all the best for the future.
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Review from L D (Granddaughter of Resident) published on 24 March 2025
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Reply from Toni Power, Registered Manager at The Star Nursing and Residential Home
Thank you for your kind comments. We are so glad that you all feel welcomed into The Star family.
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Review from K W (Granddaughter of Resident) published on 24 March 2025
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Reply from Toni Power, Registered Manager at The Star Nursing and Residential Home
Thank you for your lovely review! Your grandmother is a pleasure to have within The Star.
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Review from Mark B (Brother of Resident) published on 23 January 2025
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Review from John U (Husband of Resident) published on 17 January 2025
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Reply from Toni Power, Home Manager at The Star Nursing and Residential Home
Thank you John. We hope your wife settled well into her new home. Come back and visit anytime.
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Review from Angela S (Daughter of Resident) published on 13 January 2025
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Review from Danny S (Grandson of Resident) published on 24 December 2024
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Reply from Toni Power, Home Manager at The Star Nursing and Residential Home
Dear Danny, Thank you so much for your positive review. Our staff team will be delighted.
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Review from James S (Brother of Resident) published on 11 December 2024
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Reply from Toni Power, Registered Manager at The Star Nursing and Residential Home
Thank you for your kind words and appreciation of our hard working staff team. We are very proud of them.
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Review from Michael R (Son of Resident) published on 4 December 2024
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Reply from Toni Power, Registered Manager at The Star Nursing and Residential Home
Thank you for your review and your kind words. It's an absolute pleasure to look after your relative.
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Review from Jayne C (Daughter of Resident) published on 4 December 2024
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Reply from Toni Power, Registered Manager at The Star Nursing and Residential Home
Thank you for your lovely review. You are one of the family or at least it certainly feels that way. It's a pleasure to care for your loved one.
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Review from G M (Niece of Resident) published on 4 March 2024
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Reply from Chris Audsley, Registered Manager at The Star Nursing and Residential Home
Thank you for taking the time to share your experience with us. We appreciate your kind words about our dedicated staff and the positive atmosphere at our nursing home. It warms our hearts to know that your aunt received excellent care and we're grateful for your recognition of our team's efforts.
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Review from C F (Daughter of Resident) published on 16 November 2023
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Reply from Chris Audsley, Registered Manager at The Star Nursing and Residential Home
Thank you for your heartfelt review. We're honored to provide your mum with the care she deserves. Our dedicated team values every resident, and your kind words inspire us. We're committed to making each day special
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Review from M J (Wife of Resident) published on 18 September 2023
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Reply from Chris Audsley, Registered Manager at The Star Nursing and Residential Home
Thank you for your kind words and positive feedback. We are deeply sorry for your loss and it was an honour to care for your husband. We appreciate your recognition of our staff’s dedication, passion and care. We are happy to hear that you had a great experience with our members of staff. We will make sure to share your compliments with them. Thank you for choosing us and recommending us to others.
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Review from B D (Friend of Resident) published on 1 September 2023
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Reply from Chris Audsley, Registered Manager at The Star Nursing and Residential Home
Thank you for your kind words. We are delighted to hear that you and your neighbour have felt relaxed and supported by our staff. We are glad that you have found the rooms to be tidy, clean and comfortable. We appreciate your feedback.
We always strive to provide the best care and compassion to our residents and their visitors, and we are glad that we have met your expectations
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Review from Malcolm S (Cousin of Resident) published on 28 March 2023
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Reply from Chris Audsley, Registered Manager at The Star Nursing and Residential Home
Thank you for taking the time out to complete a review. Your cousin was a pleasure to look after and was a massive character.
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Review from Michelle O (Daughter of Resident) published on 20 March 2023
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Reply from Chris Audsley, Registered Manager at The Star Nursing and Residential Home
Thank you for your kind review, your dad is such a big character and a pleasure to look after.
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Review from Maureen J (Wife of Resident) published on 10 March 2023
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Reply from Chris Audsley, Registered Manager at The Star Nursing and Residential Home
Thank you for your review, your husband is a pleasure to look after.
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Review from S J (Daughter of Resident) published on 10 March 2023
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Reply from Chris Audsley, Registered Manager at The Star Nursing and Residential Home
Thank you for your feedback on the laundry, all feedback is welcome and helps us improve the service that we provide to all residents in the home. Your mum is a lovely lady full of character.
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Review from Carl W (Husband of Resident) published on 10 March 2023
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Reply from Chris Audsley, Registered Manager at The Star Nursing and Residential Home
Thank you for your kind review, your wife is a pleasure to look after.
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Review from Gillian P (Wife of Resident) published on 4 August 2022
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Reply from Chris Audsley, Registered Manager at The Star Nursing and Residential Home
Thank you kindly for your review. It is a pleasure to have such a kind and witty gentleman here with us at the Star.
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The Review Score of 9.6 (9.645) out of 10 for The Star Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.645 for The Star Nursing and Residential Home is calculated as follows: ( (119 Excellents x 5) + (36 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.645
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Star Nursing and Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Sep 2019
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Job Title: Registered Manager
Chris started his working life training as a chef, It was when he looked after his grandparent's that he found a passion for health and social care. He started as a health care assistant, working with the elderly in their own home. He then came to the Star as an HCA and then took over in the kitchen for a period of time. After leaving the star to develop his skills. He worked as management in a home care company and then as a registered manager for a home care provider. He returned to The Star as the Registered Manager.
Chris has gained an NVQ L5 in leadership and Management
Job Title: Registered Nurse
Joined: 2012
Jane started her working life as a Health Care assistant in 1988, She then qualified as a Nurse in 2006.
She explains that she became a nurse after following her friend's advice and found a passion for it and has never looked back since
Jane was one of our first nurses that came to the star once it was changed to a nursing home in 2012.
Job Title: Registered Nurse
Joined: 2018
Regina trained as mental health and general nurse. Regina has worked in a variety of different nursing environments before joining us here at the Star she started here in 2018
Job Title: Registered Nurse
Joined: 2017
Julia studied as a nurse in Zimbabwe before coming to the UK to expand her nursing skills.
She has worked in a variety of nursing environments and offers a wide range of nursing expertise here at the Star
Job Title: Registered Nurse
Joined: 2018
Rahul trained as a Nurse in India, He joined The Star as an adaptation nurse in 2018 following successfully completing his registration with the NMC. He works here at the Star full time as a Registered Nurse