Bungay House Reviews (12)
Bungay House has a Review Score of 9.6 (9.582) out of 10, based on 12 reviews in the last 2 years. Over all time Bungay House has 12 reviews.
Review from Joanne H (Daughter of Resident) published on 15 May 2024
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5.0 out of 5
She is now in the latter stages of Dementia.
Even though our mum doesn't know who we are anymore, I know for sure, 100%, that she is in good hands with the staff at Bungay House, and Mum seems to recognise them anyway, which
We wouldn't want our Mum anywhere else, and the other residents in the home are all really lovely in their own way too.
The home is very warm and welcoming, and they also update on their social media page regularly with the activities etc, so we can see what Mum has been up to.
Thank you to all the wonderful staff at Bungay House.
Reply from Sharon Hurren, Registered Homes Manager at Bungay House
Thank you so much for your lovely comments it's our absolute pleasure to care for your Mum. She is very much part of our lovely big family here.
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Review from P M (Resident) published on 11 April 2024
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5.0 out of 5
Reply from Sharon Hurren, Manager at Bungay House
Many, many heartfelt thanks for your very kind words.we all enjoy your company and you are a massive part of our lovely family here.
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Review from G C (Resident) published on 21 March 2024
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5.0 out of 5
Thank you.
Reply from Darren Buckworth, Director at Bungay House
Thank you for your kind words. It is a pleasure having you live with us and being part of our family.
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Review from A S (Wife of Resident) published on 20 March 2024
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5.0 out of 5
Has his own room with tv, chair and fridge. With wash facilities too.
My husband is in his mid-40s. This is the third residential home we have tried. So far they have accommodated his every need as well as ours when we visit.
Just outside his room is a lounge with
The garden is lovely and secure.
Staff are friendly and lovely. Always asking if we need anything on arrival.
The food looks and smells lovely.
My husband has started to socialise with other residents and also go out to cinema and restaurants which is a huge achievement for him.
I am pleased he is settling in well. He’s been there a couple of months now.
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Review from Joanne A (Daughter of Resident) published on 19 February 2024
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5.0 out of 5
Reply from Sharon Hurren, Manager at Bungay House
Dear Joanne,
Thank you so much for your very lovely feedback. We are so lucky to work in such a nice home with all of the lovely residents. Thank you also for always supporting us and coming along to all the activities and also helping by donating to our charity work. We are so pleased that your lovely mum lives at Bungay House.
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Review from R J (Mother of Resident) published on 19 February 2024
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5.0 out of 5
Reply from Sharon Hurren, Manager at Bungay House
Thank you very much for your kind words and very positive feedback. We are very happy to care for your wonderful son.
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Review from Chantal M (Great-Niece of Resident) published on 15 February 2024
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4.0 out of 5
They are good at communicating with me if there are any issues related to my uncle.
The staff here are so kind and caring. They do such a wonderful job, well done all.
Reply from Sharon Hurren, Manager at Bungay House
Dear Chantel,
Thank you so much for your kind words. We are pleased to care for your wonderful uncle. He is very much part of the Bungay House family now.
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Review from Iain F (Friend of Resident) published on 13 February 2024
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4.0 out of 5
Reply from Sharon Hurren, Manager at Bungay House
Dear Iain,
Thank you so much for your feedback. We will take all your comments on board and as always, try to improve our service. We always ensure that the residents are safe and well cared for.
We are also pleased to be able to offer so many different meaningful activities and I know that your friend really enjoys joining in with these.
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Review from Sally-Jane C (Friend of Resident) published on 13 February 2024
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5.0 out of 5
The staff are lovely, as is the beautiful house and location.
The atmosphere is welcoming, happy and homely and my friend loves living there.
Various activities and trips
Friends and family are welcome, at any time and having worked in social care for many years, I'm impressed by Bungay House.
It's a proper home.
Reply from Sharon Hurren, Manager at Bungay House
Dear Sally,
Thank you so much for your lovely comments. It's so heartwarming to read your notes. We aim to provide all the lovely residents that live here with a homely environment and it's nice that we can offer families and friends to join us for lunch. We do pride ourselves on being a proper home.
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Review from M B (Resident) published on 31 January 2024
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5.0 out of 5
Reply from Sharon Hurren, Manager at Bungay House
Thank you so much for your lovely comments. We are so pleased that you live here with us. You are a true gentleman.
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Review from Kevin S (Son of Resident) published on 31 January 2024
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5.0 out of 5
Reply from Sharon Hurren, Registered Manager at Bungay House
Dear Kevin,
Thank you for your lovely comments and feedback, it's our pleasure to care for your lovely mum.
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Review from A G (Daughter of Resident) published on 21 April 2023
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1.0 out of 5
Reply from Darren Buckworth, Director at Bungay House
In the 7 weeks your mum was with us, she had a total of 3 takeaways. Your mum enjoyed them, just like the other residents do. Takeaways are a treat and most people, whether in a care home or not, enjoy a takeaway. During the other 50-odd days she was with us, she did enjoy a varied, balanced and healthy diet. We still have all the records of what she ate, for anyone wanting to see. I can’t see what is wrong with that, it is normal to enjoy an occasional takeaway. You even complained to CQC about this and we provided them with all our records and they are happy with the mealtimes at Bungay House. She was very underweight when she arrived at Bungay House, just 42.2kg, and she did actually put on a little bit of weight while she was with us. Your mum did fall twice when she was with us, and we felt that we were unable to meet her needs. So it's not a case of refusing to take her back, it's what is in her best interest, is there another care home that would suit her better?
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Overview of Review Score
The Review Score of 9.6 (9.582) out of 10 for Bungay House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.582 for Bungay House is calculated as follows: ( (115 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 141 Ratings = 4.582
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bungay House is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
