Alexander Court

21 Raymond Street, Thetford IP24 2EA
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9.5 66 Reviews
  • Alexander Court, Thetford
Welcome to Alexander Court Care Home, a purpose-built haven nestled in the heart of Thetford's bustling town centre. The modern home is thoughtfully designed to cater to the unique needs of cherished residents, providing them with a welcoming and inclusive environment.

The dedicated team operates with an open-door policy, ensuring that residents and their families feel welcome to visit at any time. The team believes in fostering a strong sense of community, organising regular outings to local attractions such as the library, park, and the iconic Dad’s Army museum.

Each well-appointed bedroom features an en-suite toilet and wash basin, along with amenities such as a TV and phone sockets available upon request. Alexander Court offers various communal spaces, including two lounges for relaxation and socialisation, as well as The Larchwood Arms, a pub-themed activities room where residents can enjoy a lively atmosphere.

The garden space consists of a tranquil courtyard garden, which residents find to be a peaceful spot in the heart of town, especially during the summer months. Featuring raised planters, this space is lovingly maintained and is wheelchair accessible.

Mealtimes are a highlight at Alexander Court, with the in-house chef preparing delicious home-cooked meals tailored to meet dietary, cultural, and enriched needs. Residents actively participate in planning activities with the dedicated coordinator, enjoying a wide range of pastimes including arts and crafts, quizzes, professional entertainment, and music therapy.

Alexander Court is committed to providing not just care, but a vibrant and engaging lifestyle that nurtures the mind, body, and spirit of residents. Experience the warmth and hospitality of the community first hand by booking a visit to the home.

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Care Provided by Alexander Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pat Collins (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Alexander Court Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.


  • Parking

  • Alexander Court Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Alexander Court Reviews (66)

Total of 66, showing 1-20
9.5

Alexander Court has a Review Score of 9.5 (9.524) out of 10, based on 9 reviews in the last 2 years. Over all time Alexander Court has 66 reviews.

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Review from Sue N (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived here for two years now and has always been very well cared for. We are so pleased to see the positive interactions between staff and residents, the time spent with them ensuring their needs are met and that they feel special and cared about. Dad has enjoyed activities and celebrations
along the way and now that he is not so mobile, great effort is taken to help him socialise and join in as much as possible with the other residents. Although he no longer recognises us, we can see that he is comfortable having us in his room. He appears calm and relaxed every time we visit. The heads of care keep us well informed of changes in his health and well-being. We are on a journey but we feel supported. All the staff are friendly and welcoming within the home and the whole place has a calm atmosphere. We are grateful that Dad has a safe and secure home for this very difficult stage of his life.

Reply from Paula Oltean, Regional Manager at Alexander Court

Thank you very much for taking the time to write a review and for your very kind words about the staff and the service provided by the home. I know the staff team will be delighted to hear your positive feedback, thank you!


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Review from Sandra G (Daughter of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Alexander Court Care Home for seven months now and has been very well cared for. She enjoys some of the traditional dishes like roast dinners and cottage pie but is not so keen on pasta or rice dishes. I am always made to feel very welcome when I visit my mother and get on very
well with all the members of staff.

Reply from Pat Collins, Home Manager at Alexander Court

Thank you for leaving us this lovely review. As you are aware, we have consulted with your mother about the menu and have taken her preferences into account when we changed to the winter menus and have added more traditional meals which she is enjoying. We will continue to consult your mother wherever possible to try to improve the service we provide to her and the other residents.


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Review from L N (Daughter-in-law of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexander Court Care Home is a lovely, welcoming place. I feel totally confident that my loved one is safe and stimulated, very important, as they are a resident in the dementia, upstairs area of the care home.
Whenever I visit, regardless of day or time, the standard of care is the same. The staff
are all cheerful and very competent. And I would say that they go beyond the call of duty to make the residents feel special and happy, I would have no hesitation in recommending Alexander Court, Thetford, to anyone who was faced with the difficult task of finding the right place for their loved one.

Reply from Paula Oltean, Regional Manager at Alexander Court

Thank you so much for taking the time to provide feedback about Alexander Court Care Home. We are delighted you are happy with the service provided to your relative, I will pass your kind words to the team. Thank you!


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Review from John M (Son of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all the staff and helpers to make the 25th anniversary barbecue a great success, the family of five generations had a wonderful time with the resident. We are always amazed at the enthusiasm and sheer hard work that goes into these events. Thank you once again.

Reply from Alexander Home Manager, Home Manager at Alexander Court

Thank you for leaving us this lovely review. We all really enjoyed the event and it was great to see so many residents' family members join us. The staff at Alexander Court work very hard to ensure that the residents are happy here and care is delivered to a high standard and will be really pleased to receive your comments.


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Review from Jackie W (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here since April 23 after being in the hospital for three months, then on to another care home for an assessment. Mum seems very happy, and she settled in very quickly. All the staff are lovely, and Mum seems to get on well with them. Any issues, and they call me straight away. Definitely
feel this was the right home for her.

Reply from Pat Collins, Home Manager at Alexander Court

Thank you for leaving us a review. We are so pleased Mum settled in well and that you are happy with the home. It's good to hear that the communication is good between yourself and the staff as this is very important to us.


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Review from P B (Brother-in-law of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and caring. The food quality is very good. Rooms are clean, tidy and safe, could be a little more personalised. Activity team are good fun!

Reply from Pat Collins, Home Manager at Alexander Court

Thank you for leaving us this review. It is good to hear that you are so happy with the home and the team. We will take on board your comments about personalising your relative's room and discuss ideas with you as this is something we like to ensure with all our resident's bedrooms.


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Review from J E (Daughter of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum came to Alexander court over a year ago, following a negative experience elsewhere and being in need of person-centred Dementia care. She has flourished here, her cognitive abilities have improved, her mental state is much better and she is clearly happy here whenever we see her.
All the
staff are always friendly and welcoming, they are kind and caring with all their residents and always stop for a chat whenever we visit.

Reply from Pat Collins, Home Manager at Alexander Court

Thankyou for leaving this lovely review. The staff at Alexander Court work very hard to ensure both residents and visitors are made to feel at home from the moment they arrive, and we develop person-centred care plans so that we can provide the best possible care. It's so rewarding to hear that you have noticed such a positive change in Mum since she came to live here.


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Review from Kath B (Daughter of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful but still not enough on each shift. At times they are run off their feet and have little time to offer companionship to residents. I have always found the staff to be friendly. When possible they are also helpful.

Reply from Pat Collins, Home Manager at Alexander Court

Thank you for leaving us this review. It's good to hear our care staff are doing such a great job. Alexander Court is a busy home at times with lots going on. Our staff are always busy going the extra mile for our residents but always have time to spend with the residents. We also have an activities coordinator who spends her time with all our residents individually as well as facilitating lots of group activities which most of our residents thoroughly enjoy. I'm sorry you feel that at times there is not enough staff on shift, and Mum is not having enough companionship, however, our staffing levels are calculated depending on the needs of our current residents to ensure that there are always enough staff to meet all our residents' needs. If you do have any further concerns about this, I would be happy to meet with you to discuss your mum's needs in more detail to try and resolve this, as we aim to respond to all comments and concerns effectively and promptly.


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Review from Kerrie A (Daughter of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a difficult thing to have to do when you are told your mum has to go into a home. You need to trust that it is a good place to be. Alexander Court is friendly and open: welcoming visitors throughout the day and night, making residents feel at home and that they belong, staff get to know the residents’
little ways and needs, trying to do the best they can. It took a while for Mum to settle and get used to her new life and for me to feel relaxed about her new home. Alexander Court now feels right, I know Mum is safe, has friends, people who care and look after her, regular meals and drinks and snacks, activities and entertainment she enjoys. If I am worried I can just talk to a member of staff who will always answer my questions, give me advice or take action. It will never be perfect being in a home but I know mum and I are listened to and that we feel happy.

Reply from Alexander Home Manager, Home Manager at Alexander Court

Thank you for leaving us this review. It is lovely to hear how well your mum has settled in and that you are both happy with the home and the care provided. Hopefully, your mum will continue to enjoy the activities and entertainment we have here, we have lots more planned over the summer months for the residents to enjoy!


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Review from T B (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I attended a meeting for the family members to discuss plans for the home and upcoming events. I found it particularly informative as I am not on certain social media so realized I have been missing out on a lot. I also gathered information from other family members. I feel it would be a good idea to
have these meetings on a regular basis. Maybe every four months.

Reply from Alexander Home Manager, Home Manager at Alexander Court

Thank you for attending the meeting and leaving us a review. I am pleased you found it beneficial meeting other family members and hearing the home's news. I look to seeing you at the next meeting which we will hold later in the year. In the meantime please let us know if there is anything we can do to improve the service we deliver.


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Review from Christopher S (Son of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother recently moved into the home and settled very quickly. The home is modern, spacious and clean. The staff are excellent with her. She sometimes chooses to join in with activities and meals but can have them on her own sometimes if she wants. There is no restriction on visiting and we always
feel welcome. She gets the 24/7 help and security that we were not able to give her and I am able to relax knowing she is in good hands. There is plenty of staff who are all friendly and keen to communicate and help. Our initial worries about the transition soon passed.

Reply from Pat Collins, Home Manager at Alexander Court

Thank you for leaving us this lovely review. The staff team work very hard to ensure all new residents and their families are made welcome and try to create a home-from-home atmosphere for everyone. Our aim is to continue to offer this standard to all our residents and the team will be very pleased to know you are happy with everything here.


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Review from J C (Daughter of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We hated the idea of placing Mum in a care home and unfortunately she had to go to two other homes, which she always asked to come away from. With the help of the manager of Alexander Court, we obtained her a room in the Dementia Unit of Alexander Court which was in our home town and a road she could
remember the name of in her memory. Unlike previously, the moment we took Mum to her room and into her armchair, and explained where she was - she was settled and never once asked to go anywhere else. She felt safe, cared for and home. We cannot praise every single member of staff at Alexander Court enough for the absolute care, kindness, time and patience they showed Mum. We witnessed this care and approach taken with the other residents at all times when we visited and it was not just when the staff were aware they were being watched. The last weekend with Mum was a difficult one but every single member of staff and the medical staff that they called in could not have done more for Mum.

Reply from Michelle Hewitson, Regional Manager at Alexander Court

Please accept our deepest sympathy on the passing of your mother. It is so nice to her that the team at Alexander Court ensured that your mother's time with us was a positive experience and that you as a family felt reassured with the care that we were providing.


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Review from J L (Daughter of Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all of the amazing staff members at Alexandra Court care home who have looked after my mum who has dementia. They have shown dedication and compassion but also light-heartedness and humour to my mum and also to the other care home residents that I have seen when visiting. What
more could you ask for, thank you.

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Review from Ann P (Wife of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like that the staff stop and have a chat, also have a word with my husband. When I have rung the home, they have always been very helpful. With covid the last 2 years all the staff deserve a medal.

Reply from Sandra Bishop, Regional Manager at Alexander Court

Thank you for taking this time to write this review, I am delighted that you are happy with the staff and their response to both you and your husband, we feel it is important to be able to take time and chat to our residents as it encourages good relationships


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Review from C P (Husband of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Alexandra Court for just over a year. I can only say how pleased I am for the care and attention all at the care home have given her at all times. Even in the covid year, we have been informed at all times of the current situation. The cleanliness and feeling of well-being at the
home has made me pleased with the care my wife has been given.

Reply from Alexander Home Manager, Home Manager at Alexander Court

I'm very pleased you are happy with the care your wife is receiving. Kind regards, Amanda.


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Review from Linda M (Daughter of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home very nice, the staff and carers very helpful and friendly, sometimes we joined in with the games. Before the virus came we could visit when we wanted to. Sometimes I would visit twice a week and the place was spotless whenever I visited.

Reply from Alexander Home Manager, Home Manager at Alexander Court

Thank you very much for your kind review. Regards, Amanda.


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Review from David W (Son of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have an enormous amount of thanks and gratitude for the staff and facilities at Alexander Court, it has been a very trying year to establish a diagnosis and future care requirements for my mum. During that time not only have the staff been extremely caring and courteous but have provided a comfortable
and safe environment for my mum to be in, this has meant so much to not just mum but me also. It has been a difficult year for everyone with restrictions in place but I have always been able to either telephone or FaceTime mum at times when visits were not possible, I am always welcomed when making a visit. I have had some of my darkest moments through the past year and the staff, as far as I’m concerned, were not just there for mum but me also, the manager has gone above and beyond at times putting my mum’s safety and care first above everything. I would have absolutely no hesitation in recommending Alexander Court and will be eternally grateful for everything they have done for my mum and me, Thank You.

Reply from Alexander Home Manager, Home Manager at Alexander Court

I would like to thank you for taking the time to write this review. We always strive to ensure all the individuals living here at Alexander Court receive the best quality care. Thank you once again. Amanda (Manager).


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Review from Gillian S (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were really concerned about how Mum would cope in a care home environment as she was adamant that she didn't want to go in one. But with advanced dementia and after a bad fall, there was no choice. Then there was Covid-19. However, she is happy and comfortable and has people around her.
There are activities to join in, which she can if she wants and often does. The staff are lovely and everywhere looks and smells clean. I am able now to visit Mum, which is a great relief as we didn't want her to feel abandoned by her family, although the staff help to bridge the gap, for which we are grateful.

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Review from Jane B (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexander Court Thetford - the staff are warm and friendly. They are kind and supportive not only to the residents but to family members as well. I am so grateful for the care my mother is given and shown. They really are a kind and caring residential home.

Reply from Sandra Bishop, Regional Manager at Alexander Court

Thank you for taking the time to write this review, we are very pleased that you have found the service helpful, friendly, and providing good care for your mum, as we always strive to ensure the needs of our residents are best met.


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Review from Chris C (Son of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities and staff at Alexander Court are all 5-star. The care and love they show my mum is first-class and shows so much devotion and work tirelessly to give the highest amount of assistance possible. All the staff are real unsung heroes, each and every one of them.

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Current Review Score: 9.5 (9.524)

Overview of Review Score

The Review Score of 9.5 (9.524) out of 10 for Alexander Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Alexander Court is calculated as follows: ( (72 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 105 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for Alexander Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 9 Positive Reviews ÷ 9.4 = 0.957

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Pat

Pat Collins

Job Title: Care Home Manager

We strive to provide care of the highest quality for the elderly on a permanent or respite basis, in lovely comfortable surroundings. Our team of experienced professionals constantly undergo training to provide outstanding care and support to all residents.


Our philosophy is simple; we want everyone to enjoy life to the fullest. We never forget that all our residents are individuals and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.


Friends and family are welcome at any time. Hot drinks and snacks are always available and guests are invited to share a meal with residents. Our cook prepares three nutritious meals a day and the menu changes regularly to reflect seasonal produce. Special diets are catered for.
Residents have the freedom to choose what to do and when. There is plenty going and our activities coordinator puts together a full programme which is adapted to suit the needs and wishes of our residents. Activities include quizzes, sing-alongs, reminiscence therapy, indoor games, arts and crafts, baking and wherever possible, trips out and about.


I’d love to show you around the home. So if you should like a tour, or wish to discuss any aspect of elderly care with me, please telephone the home to make an appointment.


Frequently Asked Questions about Alexander Court

What types of Care is Alexander Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alexander Court provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Alexander Court have?

There are 47 Single Rooms.

What are the Facilities & Services at Alexander Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexander Court to the centre of Thetford?

0.2 mile(s) as the crow flies, distance by road may be significantly further.