Alexander Court

21 Raymond Street, Thetford IP24 2EA
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9.5 66 Reviews
  • Alexander Court, Thetford
Welcome to Alexander Court Care Home, a purpose-built haven nestled in the heart of Thetford's bustling town centre. The modern home is thoughtfully designed to cater to the unique needs of cherished residents, providing them with a welcoming and inclusive environment.

The dedicated team operates with an open-door policy, ensuring that residents and their families feel welcome to visit at any time. The team believes in fostering a strong sense of community, organising regular outings to local attractions such as the library, park, and the iconic Dad’s Army museum.

Each well-appointed bedroom features an en-suite toilet and wash basin, along with amenities such as a TV and phone sockets available upon request. Alexander Court offers various communal spaces, including two lounges for relaxation and socialisation, as well as The Larchwood Arms, a pub-themed activities room where residents can enjoy a lively atmosphere.

The garden space consists of a tranquil courtyard garden, which residents find to be a peaceful spot in the heart of town, especially during the summer months. Featuring raised planters, this space is lovingly maintained and is wheelchair accessible.

Mealtimes are a highlight at Alexander Court, with the in-house chef preparing delicious home-cooked meals tailored to meet dietary, cultural, and enriched needs. Residents actively participate in planning activities with the dedicated coordinator, enjoying a wide range of pastimes including arts and crafts, quizzes, professional entertainment, and music therapy.

Alexander Court is committed to providing not just care, but a vibrant and engaging lifestyle that nurtures the mind, body, and spirit of residents. Experience the warmth and hospitality of the community first hand by booking a visit to the home.

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Care Provided by Alexander Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pat Collins (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Alexander Court Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.


  • Parking

  • Alexander Court Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Alexander Court Reviews (66)

Total of 66, showing 21-40
9.5

Alexander Court has a Review Score of 9.5 (9.524) out of 10, based on 9 reviews in the last 2 years. Over all time Alexander Court has 66 reviews.

Overall Experience

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  • 16
  • 1
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Date Published

66
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9
57

Review from Joy A (Partner of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my partner died on 6th May, he had Dementia. The love, care and attention he was given were second to none. At all times he was treated with utmost respect and courtesy. I was privileged to be with him, and cannot praise the staff enough.

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Review from Janet H (Friend of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my husband visit our friend regularly and we are always treated as part of the family. Staff are well managed and know how to provide the right care for our friend. He always looks presentable and happy. There is something special about this home.

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Review from Lesley (Daughter of Resident) published on 2 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been happy, well cared for, respected and made to feel at home. Staff are friendly and caring it's reassuring to know dad is safe too. We are always made to feel welcome.

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Review from Effie K (Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the new 'home'. Everyone is happy and very caring. Thank you all!

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Review from Agne H (Niece of Resident) published on 12 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with brilliant facilities, lots of good food and care for my auntie. Very good activities and management.

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Review from Geoff H (Friend of Resident) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit friend on a regular basis, always staff to help a very friendly bunch, residents are always doing things like bingo and quizzes, my friend is very happy there.

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Review from Megan C (Daughter of Resident) published on 3 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing to say but good things about the home. Carers are always there for my mother and management helped so much with the transition from another home. My mum has a better appetite and her general wellbeing has improved. There is a very positive culture promoted within the home which makes
me feel more confident and comfortable whilst visiting my mum as its difficult as it is for me. I would recommend this home to anyone!

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Review from Denise M (Friend of Resident) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend on a weekly basis, the staff are very friendly and they are always willing to help if needed. The atmosphere is always lovely. My friend is happy and always well presented, meals are tasty and there is always plenty going on. I am always offered a cup of tea when I visit as well as
a meal. The home smells fresh and is very clean. The managements door is always open. I would recommend Alexander Court to any loved ones.

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Review from Steve S (Son of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted here last year and since we all thought we will lose her as she suffers from terminal cancer. She has picked up so much energy and is still here, happy and well looked after. Thank you all for being so wonderful, she hasn't got much left, however, I know she is happy as much as
she can be!

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Review from Emma R (Niece of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided. Management is great, very involved in practical caring.
My auntie has the best care ever, she sleeps better and eats well, thank you all for being so amazing!

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Review from Philip B (Son of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the home for six months now and I could not be better pleased with all the aspects of care provided.

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Review from Robert C (Friend of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend every day and I'm always welcomed and well looked after. Staff are caring and always visible. My friend is very happy here.

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Review from Lorna M (Niece of Resident) published on 1 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager of the home is very welcoming and there is always a lot going on activities wise. The home is very friendly and has a very open culture, staff are extremely caring and it always makes me feel like at home. Very warm and safe environment with good atmosphere.

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Review from Peggy B (Friend of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my friend here, what a lovely place and a great atmosphere, had to get a member of staff to help my friend, they responded quickly and so cheerful and polite.
The whole home has a very homely feel to it. Would definitely recommend this home to others.

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Review from Ethel L (Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here, only lived here for nearly a year but really enjoy the company of others. My family visit nearly every day.

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Review from Linda M (Stepdaughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about this place is very good. The room, food, staff.

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Review from Dawn T (Daughter of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for nearly 8 years and I would not recommend a better place. Staff are extremely caring, there is always a very friendly atmosphere. There is always a good choice on the menus and a full programme of activities tailor-made to the needs of all the residents.
The management
team is always available to speak to and make me feel involved in my mother's care.
My mother lives with advanced dementia and could be very challenging at times, however, the care staff are highly experienced in dealing with difficult behaviours.
I would strongly recommend Alexander Court to anyone, excellent service!

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Review from Josephine H (Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexander Court is excellent, really welcoming. I have been here for 3 years, very happy with everything. Staff are lovely and the manager always smiling. I have everything I need. The food is tasty and my room is very comfortable.

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Review from Wendy K (Resident) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is really welcoming, I can't see anything negative about it. I enjoy the facilities, food and drink, the care/support and being treated with dignity. My husband lives here as well which makes me feel more peaceful that he is safe too. I cannot describe the appreciation to the management and
all staff who welcomed me and lifted my spirits at the very difficult time of arrival. It makes me feel I am part of a family in one big loving home.

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Review from Sylvia F (Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall - activities governed by the activity coordinator who works admirably.
Management - very good.
Staff - work very hard, all-inclusive.
Food - very good.
A very good team.
I keep busy myself - cleaning - I love it!

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Current Review Score: 9.5 (9.524)

Overview of Review Score

The Review Score of 9.5 (9.524) out of 10 for Alexander Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Alexander Court is calculated as follows: ( (72 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 105 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for Alexander Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 9 Positive Reviews ÷ 9.4 = 0.957

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Pat

Pat Collins

Job Title: Care Home Manager

We strive to provide care of the highest quality for the elderly on a permanent or respite basis, in lovely comfortable surroundings. Our team of experienced professionals constantly undergo training to provide outstanding care and support to all residents.


Our philosophy is simple; we want everyone to enjoy life to the fullest. We never forget that all our residents are individuals and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.


Friends and family are welcome at any time. Hot drinks and snacks are always available and guests are invited to share a meal with residents. Our cook prepares three nutritious meals a day and the menu changes regularly to reflect seasonal produce. Special diets are catered for.
Residents have the freedom to choose what to do and when. There is plenty going and our activities coordinator puts together a full programme which is adapted to suit the needs and wishes of our residents. Activities include quizzes, sing-alongs, reminiscence therapy, indoor games, arts and crafts, baking and wherever possible, trips out and about.


I’d love to show you around the home. So if you should like a tour, or wish to discuss any aspect of elderly care with me, please telephone the home to make an appointment.