Alexander Court

21 Raymond Street, Thetford IP24 2EA
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9.5 66 Reviews
  • Alexander Court, Thetford
Welcome to Alexander Court Care Home, a purpose-built haven nestled in the heart of Thetford's bustling town centre. The modern home is thoughtfully designed to cater to the unique needs of cherished residents, providing them with a welcoming and inclusive environment.

The dedicated team operates with an open-door policy, ensuring that residents and their families feel welcome to visit at any time. The team believes in fostering a strong sense of community, organising regular outings to local attractions such as the library, park, and the iconic Dad’s Army museum.

Each well-appointed bedroom features an en-suite toilet and wash basin, along with amenities such as a TV and phone sockets available upon request. Alexander Court offers various communal spaces, including two lounges for relaxation and socialisation, as well as The Larchwood Arms, a pub-themed activities room where residents can enjoy a lively atmosphere.

The garden space consists of a tranquil courtyard garden, which residents find to be a peaceful spot in the heart of town, especially during the summer months. Featuring raised planters, this space is lovingly maintained and is wheelchair accessible.

Mealtimes are a highlight at Alexander Court, with the in-house chef preparing delicious home-cooked meals tailored to meet dietary, cultural, and enriched needs. Residents actively participate in planning activities with the dedicated coordinator, enjoying a wide range of pastimes including arts and crafts, quizzes, professional entertainment, and music therapy.

Alexander Court is committed to providing not just care, but a vibrant and engaging lifestyle that nurtures the mind, body, and spirit of residents. Experience the warmth and hospitality of the community first hand by booking a visit to the home.

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Care Provided by Alexander Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pat Collins (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Alexander Court Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.


  • Parking

  • Alexander Court Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Alexander Court Reviews (66)

Total of 66, showing 61-66
9.5

Alexander Court has a Review Score of 9.5 (9.524) out of 10, based on 9 reviews in the last 2 years. Over all time Alexander Court has 66 reviews.

Overall Experience

  • 49
  • 16
  • 1
  • 0
  • 0

Date Published

66
0
1
9
57

Review from Shirelle N (Great-granddaughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home, very welcoming almost feels like home. Everyone is always happy and in a good mood.

Reply from Tony Howland, Home Manager at Alexander Court

Thank you for your lovely comments, we are very please you enjoy spending time at Alexander Court.


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Review from Samantha N (Granddaughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran was always treated with care and respect. The staff were amazing with her and I felt 100% happy knowing my gran was in safe hands, they treated her with great care and dignity. The manager always approachable and helpful. Such a pleasant home.

Reply from Tony Howland, Home Manager at Alexander Court

It was a pleasure to support your Gran during her stay with us, thank for your lovely comments/review.


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Review from Eric J (Son of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the week prior to my father's passing, all staff and management showed great care and compassion both to my father and the whole family. We were notified constantly of changes to dads condition. When visiting daily, the staff considered our needs by providing meals throughout. On one occasion
when no family member was able to be present at night, a member of staff sat in with dad. At dad's passing, the management team notified all agencies and made arrangements in a sensitive way. Wonderful.

Reply from Tony Howland, Home Manager at Alexander Court

Thank you for the lovely review/comments, it was a pleasure to support your dad and the family during his stay with us.


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Review from Keith G (Son of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is absolutely fabulous. The staff are wonderful with my parents and we would not want them anywhere else.

Reply from Tony Howland, Home Manager at Alexander Court

It is a pleasure to continue to support both your parents with their needs and to see their family and friends around them.
Thank you for your lovely review/comments.


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Review from Kate (Granddaughter of Resident) published on 20 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Grandad has been at Alexander Court for around six months after his dementia worsened and it was too much of a worry for him to be home alone. I have nothing but praise for the care and patience all the staff here show towards him, watching how they interact with all residents, is like watching
them with a member of their own family, so much kindness. Grandad is always clean and tidy, he is well fed, and it is no longer a worry to leave him as it was when he lived alone, as we know he will always have people nearby to keep him from harm, have a chat and keep him from being lonely. There is a real welcoming family feel to the home from the management to the cleaners, nurses and catering staff. There are lots of opportunities for the family to go along and join in at Christmas and Easter as well as birthday celebrations and music for the residents. For however long he will be at Alexander Court we know his time will be made as happy and as comfortable as possible by the kind staff.

Reply from Tony Howland, Manager at Alexander Court

Thank you for the lovely review/comments, it is a pleasure to have your Grandad living with us and seeing all of his family around him.


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Review from Ruth B (Stepdaughter of Resident) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

14 short weeks ago my stepbrother and I took my step-father along to Alexander Court due to his worsening dementia. It was a step in to the unknown for all the family, mum was tired and struggling to cope with his behaviour and desperately needed a rest, although still desperate not to give up on him.
My step-father settled in with the help and support of the carers and staff at the home.
There were ups and downs with his behaviour as things progressed but these were dealt with patiently and daily updates from staff reassured us tremendously. At every visit mum met the manager and staff had time to talk and reassure mum. Sadly very quickly my step fathers health deteriorated, but the care continued at the highest level until the awful day came very recently that he passed away peacefully. Although he has passed the care continues from the manager and all the staff we came into contact with during the 14 weeks. This is truly the most caring of care homes and is to be highly recommended.

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Current Review Score: 9.5 (9.524)

Overview of Review Score

The Review Score of 9.5 (9.524) out of 10 for Alexander Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Alexander Court is calculated as follows: ( (72 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 105 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for Alexander Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 9 Positive Reviews ÷ 9.4 = 0.957

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Pat

Pat Collins

Job Title: Care Home Manager

We strive to provide care of the highest quality for the elderly on a permanent or respite basis, in lovely comfortable surroundings. Our team of experienced professionals constantly undergo training to provide outstanding care and support to all residents.


Our philosophy is simple; we want everyone to enjoy life to the fullest. We never forget that all our residents are individuals and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.


Friends and family are welcome at any time. Hot drinks and snacks are always available and guests are invited to share a meal with residents. Our cook prepares three nutritious meals a day and the menu changes regularly to reflect seasonal produce. Special diets are catered for.
Residents have the freedom to choose what to do and when. There is plenty going and our activities coordinator puts together a full programme which is adapted to suit the needs and wishes of our residents. Activities include quizzes, sing-alongs, reminiscence therapy, indoor games, arts and crafts, baking and wherever possible, trips out and about.


I’d love to show you around the home. So if you should like a tour, or wish to discuss any aspect of elderly care with me, please telephone the home to make an appointment.