Ashill Lodge Care Home

Watton Road, Ashill, Thetford IP25 7AQ
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9.2 18 Reviews
  • Ashill Lodge Care Home, Thetford
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Care Provided by Ashill Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Ashill Lodge Care Ltd
  • Person in charge
  • Vicci Walton (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Ashill Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £860 – £1,300
    • Self-Funded Residential Dementia Care £860 – £1,300
    • RESPITE Self-Funded Residential Care £860 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £860 – £1,300
  • (these prices are only a guideline, please contact Ashill Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Call office between 930 and 4 weekdays to book an appointment


  • Parking

  • Full parking


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Ashill Lodge Care Home Reviews (18)

9.2

Ashill Lodge Care Home has a Review Score of 9.2 (9.196) out of 10, based on 9 reviews in the last 2 years. Over all time Ashill Lodge Care Home has 18 reviews.

Overall Experience

  • 12
  • 4
  • 1
  • 0
  • 1

Date Published

18
1
1
9
9

Review from T C (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident at Ashill Lodge for nearly 2 years. The staff are always friendly and welcoming every time we visit. Mum is very happy here. She enjoys taking part in all the varied activities and is very fond of the staff. Mum and the family went through a difficult few months prior to
mum moving into Ashill but the staff and the enviroment made us all feel welcome and made it easier for all of us to cope, for which we are most grateful. The management team always keep the family informed of anything we need to know and we have no issues or concerns with the home.

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Review from Paula W (Daughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at the home, her room door is never closed so the staff often pop their heads in and have a word and a giggle with her.
She joins in with all the varied activities they organise and we are often invited to come along and be part of it. The latest being the Easter Fete I attended with
my daughter, great fun was had by everyone, the atmosphere was brilliant.
The managers are friendly and very approachable, it’s a lovely clean, bright and inviting Care Home.

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Review from Jenna S (Friend of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit I can see the staff do their best for everyone in the care home, I am especially grateful for all they do for my special friend. Everyone is always there to help and are very pleasant.

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Review from Paula F (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Ashill Lodge for around fourteen months and has been well cared for throughout. When she first arrived her care was in bed most of the time. The staff referred her to the community team and made sure a specialist chair was provided for her. This made all the difference
to her mental and physical well-being. As a family, we were so happy to see Mum improve day by day.
The staff are very caring and I love how they really take the time to get to know their residents.
Her care is very good and it has been all credit to the team in helping Mum to increase her weight.
I am very happy with the team at Ashill.

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Review from A G (Daughter of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident here for almost a year.
He is a fussy fella but he is more than happy with his care, carers, food and everyday support. I feel the carers are excellent and always keep me informed.
I visit regularly and sometimes unannounced and always find the level of care, especially
personal care is excellent.

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Review from Penny E (Regular Volunteer) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashill Lodge is a very lovely care home, with great friendly staff members. They have lovely things they do for their residents, such as Easter fete, which I attended and it was a lovely afternoon for all involved, all of the residents, their families and the staff all seemed to be really enjoying the
day. The home appears clean and well-organised, and I’m always greeted with a smile when I attend.

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Review from Gillian d (Regular Volunteer) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting a resident for about five years here at Ashill. During this time my friend has become more confused and declined in health but has throughout all this time stayed cheerful and positive. She is supported in very difficult circumstances by all of the staff at Ashill Lodge. She has
never anything but good words to say about how nice they are to her. She is predominantly bed bound and requires full support in eating, this is provided in a caring and supportive non-rushed manner. A special mobility wheelchair to support and aid her limited mobility has recently been supplied by the home.
I have found over the past three months that the contact from the home to us by way of newsletters and emails has greatly improved. I appreciate the contact emails giving me updates when I am not able to visit.

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Review from D B (Son of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problem with the care home at all, or the staff as they do a brilliant job. If you need anything sorted you just tell one of the managers and it gets sorted out. Their carers do their job and have no problem either. Good service all around. The only downside is there is no call button in the
upstairs lounge now as it's been taken out, I think it should be replaced to make things easier to call a carer instead of trying to look for one!

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Review from Kevin R (Son of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The service at this home is unbelievable. No one cares about residents and if you are thinking about using this home don't. None of the staff has any interest in their jobs and the owner is only in it for the money. My mum was in this home and I truly believe if they had done their job properly my mum
would still be alive today.

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Review from Derry L (Daughter of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father has received excellent care at Ashill Lodge. The carers are always patient and kind. They value transparency, they are always honest and open regarding my father's condition, needs and care.
I give them 10 out of 10 in all areas.
Their commitment to their clients is impressive, I would not
hesitate to recommend them as a first-class care home.

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Review from Brian T (Son of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has been at the home for over three years now. I have not had any major concerns with past and present owners. Since the new owners have taken over it is good to see the home virtually full, which in turn gives the home a new buzz for residents and staff.
Always informed of things that I should
know about and always feel comfortable to ask management about any of my concerns, should there be any.

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Review from Eric F (Son of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffered from bouts of extreme loneliness for nearly a year.
She moved into the home in November 2017 and the difference it's made to her quality of life is unbelievable. She was made welcome from day one and the care by the staff is second to none.
True carers work here.

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Review from Ruth V (Daughter of Resident) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has only been at Ashill for a few weeks but seems very settled and calm - he did not complain about anything whilst I was with him. A chiropodist was organised very quickly when the family asked for it. The manager seems very organised and keen to provide an excellent service. I can see that
there is a lot of renovation work going on at Ashill. All staff work hard and are caring and friendly.

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Review from Peter M (Son of Resident) published on 25 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Just my mum and sister live in Norfolk, my sister, is too young for a care home and my mum,s already a resident.Good to see good progress is being made with improving the home since the new manager took charge.

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Review from G R (Son-in-law of Resident) published on 13 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ashill could not have been more friendly and helpful. I made several unannounced visits and everything was in order each time so it isn't just surface pleasantry. Can't recommend highly enough. Surroundings need work, but that is in progress so once that's all been done expect this home
to be very popular.

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Review from Lorraine K (Friend of Resident) published on 13 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been visiting my friend for over 4 years. All the standards are excellent and have improved dramatically. Staff are loving and caring. Personal cleanliness is of the highest standard. It's a warm and welcoming place since being taken over. Residents are treated with dignity and are well cared for.
The management is really trying to please.


From the previous owners and managers, it has improved dramatically since the new managers took over.


Reply from Kay Naidoo, Director at Ashill Lodge Care Home

Thank you for the kind words.


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Review from John O (Son of Resident) published on 8 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't wish for a better place for my dad to be looked after. He's well taken care of and loves the staff. He's improved dramatically since the business was taken over. He's very happy to be back after his pacemaker.

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Review from Brenda M (Daughter-in-law of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We came to see mum in March for Mother's Day. We were really surprised to see the changes that have been made since our last visit.
Very welcoming staff, a big improvement on the reception area and much cleaner and brighter. Also offered tea/coffee and biscuits of which we gave not been offered before.
Nice touch. Also, new furniture made a difference.
Undergoing refurbishment at the moment but big improvements already,
Mum was very pleased to see us and seemed very happy and comfortable with the new staff. She was well dressed and looked lovely.
This was an unannounced visit as we travelled to see her from Stockport, Cheshire.
We were very impressed with all the improvements being made.
The manager explained all the changes they were making and we were very impressed with he.r
Looking forward to our next visit.

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Current Review Score: 9.2 (9.196)

Overview of Review Score

The Review Score of 9.2 (9.196) out of 10 for Ashill Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.396 for Ashill Lodge Care Home is calculated as follows: ( (75 Excellents x 5) + (14 Goods x 4) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 101 Ratings = 4.396

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Ashill Lodge Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Mar 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Inadequate

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Ashill Lodge Care Home

What types of Care is Ashill Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashill Lodge Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashill Lodge Care Home have?

There are 29 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Ashill Lodge Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashill Lodge Care Home to the centre of Thetford?

12.7 mile(s) as the crow flies, distance by road may be significantly further.