Baytree House

423 Unthank Road, Norwich NR4 7QB
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7.9 3 Reviews
  • Baytree House, Norwich
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Care Provided by Baytree House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 16 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra Hanley (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (16)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Baytree House Reviews (3)

7.9

Baytree House has a Review Score of 7.9 (7.896) out of 10, based on 1 reviews in the last 2 years. Over all time Baytree House has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
0
1
1
2

Review from David B (Son of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care throughout her stay and everyone has been extremely helpful and professional.
The home organises a variety of entertainment, including singing which she enjoyed immensely. The garden at the rear of the property is also worth noting as a lovely place to relax.

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Treated with Dignity

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Value for Money

Review from Colin P (Son of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home provided my mother with considerable loving care for a period of 14 years until her death. She could not have received more understanding and attention than she did. The owners and staff were wonderfully supportive and ensured that my mother's needs were always fully met. My mother always
said how very happy she was to be at Baytree House and indeed, as there were only 16 residents, this meant that, unlike many residential institutions, Baytree House was just one big family home. During my mother's final days the staff excelled themselves and gave her every necessary care. My mother's room was kept clean and the meals were good. There was a full programme of activities and the staff were always very friendly.

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Review from Sally R (Daughter of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just been to the Christmas Party at Bay Tree House - it is a warm and kind home. It is rare to find such a positive and caring atmosphere anywhere these days. The staff are courteous and charming in a totally pleasant way and treat the Residents with dignity and empathy.

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Current Review Score: 7.9 (7.896)

Overview of Review Score

The Review Score of 7.9 (7.896) out of 10 for Baytree House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Baytree House is calculated as follows: ( (7 Excellents x 5) + (5 Goods x 4) ) ÷ 12 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.313 Points relating to the number of positive Reviews for Baytree House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2. 1 Positive Reviews ÷ 3.2 = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Baytree House

What types of Care is Baytree House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Baytree House provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Baytree House have?

There are 16 Single Rooms.

What are the Facilities & Services at Baytree House?

Own Furniture if required, Smoking not permitted, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Baytree House to the centre of Norwich?

2.0 mile(s) as the crow flies, distance by road may be significantly further.