Beauchamp House

Proctor Road, Chedgrave, Norwich NR14 6HN
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9.4 72 Reviews
  • Beauchamp House, Norwich
Beauchamp House is a residential care home in Chedgrave, South Norfolk that aims to provide residents with a friendly living environment, with the added benefit of having a professional team of staff on hand to help and advise on their individual needs.

All residents are allocated a key-worker who is responsible for agreeing a personal care plan. This plan is regularly reviewed with residents and their family. Residents are encouraged to make as many choices as possible about their interests and activities and staff always try to provide or facilitate activities that promote a high quality of life.

A dedicated area of the home has recently opened which provides specialist care for people living with dementia. It contains bedrooms, a kitchen and dining area, a communal living room, assisted bathroom and separate toilets.

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Care Provided by Beauchamp House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Henderson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Beauchamp House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £983 – £1,292
    • Self-Funded Residential Dementia Care £982 – £1,292
    • RESPITE Self-Funded Residential Care £983 – £1,292
    • RESPITE Self-Funded Residential Dementia Care £983 – £1,292

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Beauchamp House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room

Beauchamp House Reviews (72)

Total of 72, showing 21-40
9.4

Beauchamp House has a Review Score of 9.4 (9.444) out of 10, based on 13 reviews in the last 2 years. Over all time Beauchamp House has 72 reviews.

Overall Experience

  • 53
  • 18
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Date Published

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Review from A H (Daughter of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very caring and respectful of my father's needs he already feels at home after only 6 weeks or so, therefore we feel happy that he is being cared for and know that he is safe.
The building is clean, secure and yet homely.

Reply from Caroline Beale, Customer relationship manager at Beauchamp House

Many thanks for your lovely feedback, we are so pleased to have had your father join the Beauchamp House family and to know that he feels at home already is absolutely amazing !


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Review from J C (Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely.

Reply from Caroline Beale, Customer relationship manager at Beauchamp House

Thank you for your lovely feedback it really is appreciated and reading this makes it all worthwhile.


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Review from J V (Son of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for caring for my mum. It is appreciated greatly.

Reply from Caroline Beale, Customer relationship manager at Beauchamp House

Thank you so much for the feedback, the team here at Beauchamp House will be over the moon with these scores it really is appreciated.


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Review from C V (Daughter-in-law of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We're so happy with the home they're spot on with following the latest protocol in keeping my mother-in-law safe from Covid. They're friendly and helpful and take great care of my mother-in-law. It's such a relief after caring for her ourselves became too overwhelming. They made a very difficult decision
much easier and now she has 24hr care in a safe environment. Thank you for looking after my much-loved mother-in-law.

Reply from Caroline Beale, Customer relationship manager at Beauchamp House

Thank you so much for your feedback, we are so pleased that your mother-in-law has settled in and that you have found the reassurance needed to support your decision of a long term care placement. Many Thanks The Beauchamp House Team


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Review from R H (Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after very well.

Reply from Caroline Beale, Customer relationship manager at Beauchamp House

Many thanks for your feedback. It is fantastic to hear that your experience of Beauchamp House is a positive one and that you feel well looked after.


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Review from Brian C (Son of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is a resident at Beauchamp House. My wife and I are very happy with the home and feel Dad is happy in a nice big room. He enjoys the food and is well cared for. One issue is clothing - Dad has been bought new clothing, but we turn up to find him in old clothes or not his clothes.

Reply from Caroline Beale, Customer relationship manager at Beauchamp House

Many thanks for your feedback, as always, we appreciate your honest experiences of Beauchamp House as it is only through this that we can improve. I am hopeful that after the discussions that you have had with members of the management team, the issue with clothing has now been resolved, however, if this is not the case, as always, please feel free to contact me, and we can explore it further to ensure a positive outcome for yourself and Dad.


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Review from Susan S (Sister of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for almost five years. Never once have I had cause for concern. Five years ago, she was mentally ill - she improved a lot and enjoyed activities and outings. Now she is physically well - in bed 24/7. Every time I visit (every two weeks), I ask if she wants me "to sort anything".
Never in all the time, she has been at Beauchamp House has she complained. The staff are excellent - not paid enough.

Reply from Caroline Beale, Customer relationship manager at Beauchamp House

Thank you for your kind words, the team really appreciate all feedback and to know that we have made a difference in somebody’s quality of life is incredible.


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Review from H C (Resident) assisted by family/friend published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy living at Beauchamp House. I am well looked after, fed well and my room is very nice. Sometimes I get lonely and wish that staff would speak to me more.

Reply from Caroline Beale, Customer relationship manager at Beauchamp House

Many thanks for your comments, as always we welcome feedback to ensure that we are offering only the highest quality of holistic care. Time being spent alone was addressed in our most recent residents meeting in March 2022, so I am hopeful that you are now experiencing a more enhanced activity programme as we did pre-Covid and again beginning to rebuild those relationships with others that also reside here at Beauchamp House.


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Review from C B (Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

General care good.

Reply from Caroline Beale, Customer relationship manager at Beauchamp House

Many thanks for your kind review it's really appreciated.


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Review from K N (Resident) assisted by family/friend published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm very happy living at Beauchamp House. The staff are friendly and helpful. The food is very tasty.

Reply from Caroline Beale, Customer relationship manager at Beauchamp House

Thank you. It is very nice to hear that our residents are happy living here at Beauchamp House.


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Review from A H (Daughter of Resident) published on 13 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went to Beauchamp House in March 2018 for 2 weeks of respite after a fall and a short spell in hospital, she decided to stay and was very happy.
As the eldest of her 3-daughters, I know none of us had any experience of care of any kind none of us had any complaints at all.

Reply from Caroline Beale, Customer relationship manager at Beauchamp House

Thank you very much for your positive feedback, all at Beauchamp house are very grateful for your lovely comments.


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Review from C H (Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like living here, and I like all the staff because they look after me.

Reply from Caroline Beale, Customer relationship manager at Beauchamp House

Thank you, as always, feedback is very appreciated by all at Beauchamp House.


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Review from Margaret B (Respite Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and help on this trip is tops.

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Review from Debra R (Next of Kin) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so fortunate to have found an excellent care home locally, that could accommodate my 93-year-old mother-in-law, who had dementia.
We only used the service for 3 months until she passed away, she was cared for, comfortable and at peace. I found the staff to be very caring well trained and dedicated.
I am told the majority of staff have chosen to care for the elderly as a career and have been dedicated to their calling for many years, which is why they are so knowledgeable in what they do. When it became evident she was end of life, her local Doctor spoke very highly of Beauchamp House, assuring me that the care she would receive would be exceptional. I would highly recommend Beauchamp House.

Reply from Caroline Beale, Customer relationship manager at Beauchamp House

Many thanks for your kind feedback, it was a pleasure to have had the opportunity to have met and cared for your Mother-in-law here at Beauchamp House. I am extremely proud of the team here and am pleased that their passion for providing the highest level of care was apparent to both you and your loved one.


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Review from O C (Wife of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness given to my husband is top quality. The staff are all very gentle and kind at all times.

Reply from Caroline Beale, Customer relationship manager at Beauchamp House

Many thanks for your kind words they are really appreciated.


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Review from J R (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask for any more care for my dad. All the staff are brilliant. They all worked so hard and long hours.

Reply from Caroline Beale, Customer relationship manager at Beauchamp House

Many thanks for your positive feedback, the team are very appreciative of your kind words.


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Review from Julian P (Son of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that my mother is receiving at Beauchamp House. The staff are very friendly and extremely professional and helpful. We feel confident that mother is getting the right care for her needs.

Reply from Caroline Beale, Customer relationship manager at Beauchamp House

Thank you very much for the positive feedback, very much appreciated by all at Beauchamp House.


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Review from A B (Son of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving care at Beauchamp House for 4 years now. I can't thank all the staff for the kindness and professionalism enough for all that they have done. Particularly through Covid, I have been kept informed and felt reassured by all the actions to keep our loved ones safe. I'm always
greeted with a smile however stressed and busy the staff are.

Reply from Caroline Beale, Customer relationship manager at Beauchamp House

Many thanks for this positive review. Your feedback is very much appreciated by all the staff here at Beauchamp House.


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Review from Frank A (Son of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I brought Mum to Beauchamp House suffering with Alzheimer's and we have been very happy with our choice of care home through out her final journey. The staff have handled everything very well and the home always has been run in a professional way.

Reply from Caroline Beale, Customer relationship manager at Beauchamp House

Thank you for your kind words and we are delighted that Mum and your family have been happy at Beauchamp House.


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Review from Rebecca R (Daughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Beauchamp House have been amazing. The care and attention they provide my dad who has dementia is first class. Nothing is ever too much trouble for them and the lines of communication are there 24/7. I can’t recommend them enough.

Reply from Richard Smith, Marketing Manager at Beauchamp House

Thank you for your kind comments about the care and support your Dad is receiving at Beauchamp House.


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Current Review Score: 9.4 (9.444)

Overview of Review Score

The Review Score of 9.4 (9.444) out of 10 for Beauchamp House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.444 for Beauchamp House is calculated as follows: ( (79 Excellents x 5) + (63 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 153 Ratings = 4.444

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Beauchamp House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Sarah

Sarah Henderson

Job Title: Registered Manager

Joined: 2021

I have worked in care for 20 years, rising from the role of care assistant to my current role as manager of Beauchamp House. I have a passion for person centred dementia care, and enjoy talking to our residents, who all have great stories to tell. I enjoy meeting with people to help them when they move into our home, helping them with becoming part of our community, forming new friendships and generally settling in to living with us – there really is no greater achievement.