The Beeches

West Harling Road, East Harling, Norwich NR16 2NP
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9.8 59 Reviews
  • The Beeches, Norwich
The Beeches is Located in East Harling and set within fabulous grounds, extending over two acres.

A truly beautiful home with en-suite wet rooms, The Beeches is decorated to an exceptional standard.

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Care Provided by The Beeches

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Chloe Boon (Home Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 60+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for The Beeches

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,500
    • Self-Funded Residential Dementia Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,500

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact The Beeches to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


The Beeches Reviews (59)

Total of 59, showing 1-20
9.8

The Beeches has a Review Score of 9.8 (9.775) out of 10, based on 9 reviews in the last 2 years. Over all time The Beeches has 59 reviews.

Overall Experience

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Review from Rebecca M (Daughter of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish I had more stars to award. Our mother was a resident at The Beeches for the final five months of her life and we never had any concern that she was not being cared for as well as possible. All the staff are really lovely, nothing is too much trouble and they clearly understand the trials of dementia
and Alzheimer's. The home is always clean, tidy, welcoming and superbly managed. It thoroughly deserves it's 'outstanding' rating. I should also mention that the accounts department at Black Swan are similarly friendly and helpful.

Reply from Amanda Bensly, Regional Manager at The Beeches

Thank you so much for your kind feedback. We have shared this with the staff. It was a privilege to look after Mum and listen to her stories for the short time she was with us.


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Review from Lauren B (Granddaughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely BBQ party, food, music and staff were great.

Reply from Amanda Bensly, Regional Manager at The Beeches

We are so pleased you enjoyed The Beeches Sumer BBQ. It was great to see so many families (residents and staff) come together and have so much fun and we look forward to getting together again soon.


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Review from Tracey W (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Beeches provide care and support, kindness and involve residents as much as possible with all activities. I am so sad my mum has Alzheimer's, but knowing that her life is as full as it can be with love, care and laughter is fantastic.

Reply from Amanda Bensly, Regional Manager at The Beeches

Thank you so much for your heartfelt words. While we cannot remove Alzheimer's, we aim to bring joy, purpose and togetherness to the lives of those living with it. Your feedback will be shared with the team, who will be so pleased to hear the impact they are making.


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Review from John N (Friend of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so friendly and have got so much time for guests and residents alike.

Reply from Amanda Bensly, Regional Manager at The Beeches

Thank you so much for your kind feedback. The team will be pleased to hear their dedication and care are making such a difference.


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Review from Judith C (Respite Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to The Beeches as I had previously lived near here for 13 years. I have been here for two weeks of respite. I have enjoyed my time here, meeting people and joining in the many activities provided. The staff have been exceptional, nothing is too much trouble. I haven't heard a cross word! I have
been able to use my electric scooter to use in the village and help with that has been very good. I have been comfortable, warm, well fed and happy. I hope to return for more respite.

Reply from Amanda Bensly, Regional Manager at The Beeches

Thank you so much for your lovely feedback. We are very pleased that you enjoyed your stay and was able to make the most of it in the home and around the village, and look forward to seeing you again soon.


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Review from Heather K (Friend of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very nice place, clean, staff very nice to residents and visitors.

Reply from Amanda Bensly, Regional Manager at The Beeches

Thank you so much for your kind feedback. The staff will be so pleased to hear they make such a difference.


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Review from Graham F (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father was very reluctant to enter a care home, initially it was a temporary measure but due to failing health the move became permanent. Within a few weeks Father’s attitude changed and he appreciated the 24-hour care and companionship which had all been lacking when living in his own home. The care
was wonderful, the food varied and once on returning from a hospital stay, he said that the care staff were so delighted with his return that he felt like a film star! It really became home for him.

Reply from Amanda Bensly, Regional Manager at The Beeches

Thank you very much for your beautiful feedback. It was such a privilege to care for and support your dad during his stay with us and we will always remember him as the film star!


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Review from Julie G (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into The Beeches three weeks ago with advanced vascular dementia. He was too far gone to know too much about his stay but seeing how Dad was being treated by all the staff, we knew that he was being given the best care for which we are very appreciative. The staff would come in chatting
to Dad even when he became non-vocal and asleep, so I like to think he knew they were there for him. We were kept up to date with any issues and when he passed we have been treated with respect and kindness. Thank you, everyone.

Reply from Amanda Bensly, Regional Manager at The Beeches

Thank you for your kind feedback. We are pleased that we were able to support your dad and his family for the short time he was part of our community. We will pass the feedback on to our dedicated teams.


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Review from Liz B (Daughter of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother's Day Monday was just one of many overall thoughtful additions to the care given at The Beeches. This meant the staff wished residents individually a happy Mother's Day. My mother was presented with two red roses and special cup cakes made in the kitchen. Thank you to all the staff working at
The Beeches for making my mother's time with you feel so homely.

Reply from Amanda Bensly, Regional Manager at The Beeches

Thank you so much for your beautiful feedback. These occasions are special to all of us and we very much enjoy celebrating them together. I will ensure the team receive your kind words.


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Review from Terence B (Son of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother was in the care of The Beeches Care Home she was very well cared for, we always found the staff caring, friendly and very helpful, both to Mum and us as a family. It is just a shame that Mum passed away before she had been able to spend more time at the home. You brought her smile back
after my dad passed late last year.

Reply from Amanda Bensly, Regional Manager at The Beeches

Thank you for your beautiful feedback. It was always such a pleasure to care for and support your mum while she lived with us. The team are overwhelmed with your wonderful feedback and wish you and your family well.


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Review from T B (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is part of our tribute to Mum and to The Beeches
Mum entered The Beeches in 2018 where she was looked after by a team of dedicated carers. These are the unsung heroes to whom we are truly grateful for all they did for both Mum and us, making everything more bearable and genuinely caring for her
physically and emotionally. She was much loved by the carers and residents and she was happy there as evidenced by her broad and near-constant smile.
I would like to echo the sentiments about Mum's end as we sat with Mum until the end. Can't recommend the care home enough from the carers, kitchen staff, maintenance team and management, they could not have done more.

Reply from Amanda Bensly, Regional Manager at The Beeches

Thank you for your kind words. It was such a privilege to be able to care for and spend time with your mum, while she lived with us at The Beeches. We think of her often, particularly when her cuddly friends bring comfort to others. Your feedback will be very much valued by the whole team.


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Review from R M (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are times in your life when the kindness, compassion and support of people cannot be underestimated. The last few days are an outstanding example of this as my mother became seriously ill and died. Every staff member was exemplary, not only in their care of Mum but also of us, ensuring we had
everything we needed from food and drink, time, information and access to medical professionals as required. We were very touched by the genuine affection there was for Mum, how staff came to see her as they finished their shift and their respect and gentleness towards both her and us. It confirmed everything we had experienced over 4.5 years - you should be very proud of yourselves. Thank you for everything, you made a truly difficult time bearable and maintained Mum's dignity to the end.

Reply from Amanda Bensly, Regional Manager at The Beeches

Thank you for your beautiful words. Every day is important and we are always proud when we know we have made a difference, not only to those living here but also to their families and friends. The team send their good wishes to you all.


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Review from Louise T (Daughter of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of the care, the facilities and staff was beyond outstanding. Our mother was the happiest she has been in quite a while during her respite stay. The staff are exemplary, the room was beautiful and so clean. Entertainment was great. Empathy, respect and true care were clearly driving forces.
Wonderful.

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Review from S R (Daughter of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to The Beeches after a difficult stay in a care home in another part of the country, so she's had to deal with a lot of change, we were fearful with her dementia the move would be problematic but she has settled in within a few weeks and is happy, safe and secure. The staff are amazing, the
food looks great (especially the dessert trolley) and the atmosphere is friendly, welcoming and homely. Mum is always clean and tidy, has made friends and we wouldn't want her anywhere else.

Reply from Zoe Cattermole, Regional Manager at The Beeches

Thank you so much for your kind review. We appreciate your positive feedback regarding the staff team and the food and it is good to hear that your mum has settled in well.


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Review from Neville M (Son of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in The Beeches since February 2016. I have always found the staff very helpful and approachable. I was impressed with the way the care home has been dealing with covid and they were keeping me informed accordingly. I am generally pleased with her care, although I do sometimes think
her room and ensuite could do with a deeper clean than it gets, but overall, I am happy with her care.

Reply from Zoe Cattermole, Regional Manager at The Beeches

Thank you very much for your review and for your feedback regarding the cleanliness. We always strive to provide the highest standards so please be assured that this will be addressed. Thank you again for bringing it to our attention.


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Review from Kate Y (Daughter of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was with my mother when she suddenly deteriorated. It was expected but very traumatic. The staff were amazing, prompt, efficient, attentive and supportive to both Mum and myself and also, subsequently my family, as they arrived. I feel they went above and beyond to make this time as easy as possible.
My heartfelt thanks to you all - you are a great team and are fabulous people. I will never forget your kindness and support.

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Review from Roz A (Daughter of Resident) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's difficult to put into words how pleased we have been with the level of care Mum has received at The Beeches. She has been so well cared for in all regards. As a proud, independent lady she has been treated with respect at all times and treated very much as an individual. We would totally recommend
The Beeches and the angels that work there.

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Review from Karen D (Daughter of Resident) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite being a difficult time during the pandemic, the care that my Mum has received has always been of an excellent standard. All the staff genuinely care and are professional and seem to do their very best at all times. Thank you.

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Review from Jacqueline Y (Daughter of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the home in March 2021 and has had excellent care throughout her stay. The staff are wonderfully attentive to mum's needs and demonstrate genuine affection which not only benefits mum but also gives us reassurance that she's in good hands. When mum has needed medical attention,
the staff have quickly contacted the necessary outside services who have responded with appropriate treatment. The last two years have put a lot of additional pressure on the staff but they have taken all the necessary measures to ensure the patients have been protected from the virus while maintaining cheerful communication with the family. Thank you for all you have done and are doing.

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Review from Richard H (Son of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Beeches really put the care into care home. Their level of attention and genuine concern for the residents is a credit to them in what must be, at times, a very stressful job. I can't thank them enough for the care they have given Mum since she has been there. They seem to love her
and I know she loves them. Thank you

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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for The Beeches is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for The Beeches is calculated as follows: ( (96 Excellents x 5) + (11 Goods x 4) ) ÷ 107 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.878 Points relating to the number of positive Reviews for The Beeches is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 9 Positive Reviews ÷ 9.2 = 0.978

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Apr 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

9 Bed Vacancies

posted 17 Mar 2025

Single en-suite wet room


Awards / Recognitions (11)

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Meet the Team (1)

No image found

Chloe Boon

Job Title: Registered Manager

Chloe is the registered manager at The Beeches.


Frequently Asked Questions about The Beeches

What types of Care is The Beeches registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Beeches provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Beeches have?

There are 42 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at The Beeches?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Beeches to the centre of Norwich?

20.5 mile(s) as the crow flies, distance by road may be significantly further.