Bilney Hall Care Home

East Bilney, Fakenham Road, East Bilney, Dereham NR20 4AL
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9.8 86 Reviews
  • Bilney Hall Care Home, Dereham
Bilney Hall offers a splendid environment for gracious living. The Hall dates back to the 19th century yet its luxurious facilities are very much 21st century. Generous single rooms, all with en-suite facilities, are tastefully decorated and provide residents with the necessary facilities for a quality life in later years. The Home provides residential care for frail elderly residents and has separate wings for those with dementia. Although all rooms are fully furnished, staff encourage residents to bring with them items of furniture and personal possessions so that their room can be a true home from home.

Bilney Hall is situated in the picturesque village of East Bilney, just a few miles from the market towns of Dereham and Fakenham. Set in six acres of extensive grounds, residents can relax in the stunning walled garden and wooded parkland which surround the home allowing them to really enjoy this haven within the beautiful Norfolk countryside.

Care staff are trained to the highest standards, using an internal training programme, and chosen not only for their skills but also for their warmth, friendliness and caring attitude. They are on hand around the clock to provide professional care that respects the rights and dignity of the individual. The emphasis placed on high quality staff was recently rewarded when the company received ‘Investor in People’ accreditation.

They regularly assess each resident so that they can be sure their needs are met and supply specialised equipment if required. An optician, dentist, and chiropodist visit by appointment, and the in-house hairdressing salon provides all the usual services plus manicures and hand massages. The catering staff provides delicious meals and snacks throughout the day, as well as special dishes for those with particular dietary requirements.

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Care Provided by Bilney Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Person in charge
  • Nikki Shaw (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Bilney Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
  • (these prices are only a guideline, please contact Bilney Hall Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bilney Hall Care Home Reviews (86)

Total of 86, showing 41-60
9.8

Bilney Hall Care Home has a Review Score of 9.8 (9.768) out of 10, based on 24 reviews in the last 2 years. Over all time Bilney Hall Care Home has 86 reviews.

Overall Experience

  • 69
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Date Published

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Review from Lucy D (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has vascular dementia and has recently moved to Bilney Hall, having arrived there with a fractured hip (after a fall at home). Bilney Hall was recommended to us and, from the very start, the home manager has been informative, reassuring and supportive – helping us through a very anxious and worrying
time. Mum has now adjusted well to her new surroundings and the staff are patient and understanding towards her. They are also communicative and helpful when contacting me in regards to mum.
Mum’s room feels safe and clean, with a nice view of the hall’s estate. Mum’s various health issues have also improved now that she is eating properly and being looked after so well. This has given me peace of mind in regards to mum's needs, especially with the home’s expertise in supporting and helping people with dementia. Thank you, Bilney Hall.

Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home

Thank you, Lucy, we were thrilled last week to be able to let you into the home to visit mum. I will pass your praise onto the staff who look after mum.


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Review from Sarah S (Daughter of Resident) published on 18 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who has dementia moved into Bilney Hall in August 2020 (between lockdowns). She had been living with us as part of our family for 7 years. In July 2020, we met with the manager from Bilney Hall. Hearing her views and observing her interactions with Mum helped us to make the decision to choose
Bilney. Once settled the staff facilitated weekly visits outdoors. Mum was always ready and our time together was precious. As the weather changed, visits moved into a purpose-built pod. Now due to national lockdown rules, there are no in-person visits allowed. However, the staff have been incredible at facilitating plenty of facetime calls. I also get regular updates via newsletters, phone calls and of course the wonderful 'resident of the day' calls. At a time when staff are stretched to their limits the team at Bilney just seem to dig a little deeper. Their care for Mum and for me is exceptional and I cannot commend them highly enough. Thank you.

Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home

Thank you, Sarah, for your lovely review. I will pass this on to the staff team. We love looking after your mum and helping you keep in contact with her. I hope we will soon be able to facilitate pod visits again. Can I pass on the staff's delight at your regular grateful emails? It makes them all smile.


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Review from C T (Granddaughter of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly towards myself, and more importantly, my Nan. Always try to make her comfortable and offer a home from home experience. It is always clean, and they all seem to offer lots of love towards my Nan. Would highly recommend viewing this home if you need one for your family. It is the
best we found in the area.

Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home

Thank you for your lovely comments; I will pass them on to the staff team.


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Review from H T (Daughter of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care is excellent. She always seems happy. Staff are very easy to talk to. Would recommend this home, best in the area for cleanliness and care. Thank you, Bilney Hall.

Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home

Thank you for your lovely comments; I will pass them onto the staff team.


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Review from Kelly W (Granddaughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan came to this care home after needing more attention due to Dementia. She wasn’t there for long before she was admitted to hospital, the care home checked in on her regularly. She was eventually sent back to the care home where they looked after her amazingly. Today was the first time I saw her
after two months of lockdown and she seems very happy and looks very well. She has needs that need to be looked after constantly and I feel the care home is doing the best they can.

Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home

Thank you for your review. I will pass this on to the staff. We look forward to seeing you visit your nan again soon.


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Review from Jeanie W (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Bilney Hall in February after her Vascular Dementia worsened, she settled in really well and has been treated respectfully. Mum suffered a setback when she developed pneumonia and was taken to hospital. She recovered and returned to Bilney Hall during the Covid lockdown and since her
return, she has been looked after so well. The staff are so lovely and today I was overjoyed to be able to visit her with social distancing in place. Mum is my hero and I am so glad she has the manager and her team taking care of her.

Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home

Thank you for your review. I will pass this on to the staff. We were so please we were able to support the family to see her, this week particularly the beautiful smile it brought to her face.


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Review from Maxine D (Daughter of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Bilney Hall from hospital having been left with aphasia / vascular dementia after suffering a bleed in the brain. During her time at Bilney (sadly she passed away in November) all the staff showed compassion and patience towards her. They were imaginative with her care plan to make her
as calm and happy as possible, which could be quite a challenge! I also felt the staff were also very supportive of myself and other family members during some difficult and emotional times.
Thank you.
P.S Mum loved the food.

Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home

Thank you for your positive comments, I will pass these onto the team who cared for her.


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Review from Sandy F (Daughter of Resident) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very patient and considerate with my father; equally important they find time to help me when I am finding the situation a bit tough.

Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home

Thank you for your lovely review. I will pass it on to the staff who care for him.


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Review from Russell B (Son of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care at Bilney Hall is of a high standard and my mother was very happy there and regarded it as her home. As with all care home costs, this represents a huge and open-ended outlay and Bilney Hall offered excellent value for money. We were very pleased as a family for what Bilney provided for my
mother in care, security and peace of mind for all including my mother.

Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home

Thank you for this lovely review. I will pass this on to the staff involved in your mum's care.


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Review from Barbara S (Daughter of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only in Bilney Hall for two months but I’m so pleased she spent the last days of her life in such a wonderful place. The care the staff gave to mum couldn’t have been any better, she was treated with respect and dignity and they understood her in the short time they looked after her. The hall
is set in such beautiful grounds and the rooms are bright and clean.

Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home

Thank you for your review. It was a pleasure to look after your mum in the last few weeks of her life. I will pass your comments on to the staff team who looked after her.


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Review from S P (Daughter of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although mum went in for a short stay after being in hospital it is looking as if it will be longer. All the staff have been very helpful in trying to get her more mobile. Nothing seems too much trouble and always able to answer any queries we have. All the family feel happy that she is being well looked
after.

Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home

Thankyou for your lovely review, I will pass this on to the team


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Review from P S (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved Mum into Bilney Hall just before Christmas, which was very upsetting, I can't say how delighted we have been with the standard of care, respect and support both Mum and our family have received from the Manager and her whole team at Bilney Hall.

Reply from Nikki Shaw, Home Manager at Bilney Hall Care Home

Thankyou for this lovely review. I am glad mum has settled in so well. I will pass on to the staff your appreciation of their care.


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Review from Glynis B (Daughter of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We want to put on record our thanks and appreciation for all the wonderful care and attention she experienced in the nearly three and a half years she stayed with you at Bilney Hall. Our mother cannot have been the easiest person you have ever looked after and as her health declined and dementia set
in more deeply we know her strong personality which she showed throughout her life would present increasing difficulties for you all.
Throughout her time at Bilney Hall we saw first hand the commitment and unstinging endeavours you gave to her. She could not have found greater support anywhere else and we are so grateful to you all for continuing to look after our mother so well.
We send our thanks and very best wishes for your continuing efforts to care for people unable to fend for themselves and trust you will receive the satisfaction from your work that our mother enjoyed at Bilney Hall.

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Review from Antony S (Son of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bilney Hall staff really care about the needs of the residents. My father is safe, secure and his every need is catered for. I am extremely content with the service provided and can personally rest assured that my father is comfortable.

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Review from Louise M (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well run and the staff are very caring. I am happy my mother is as well looked after as possible.

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Review from Carolyn S (Sister of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is always a pleasure to visit my sister at Bilney Hall. She is looked after very well and does seem happy. I admire the staff greatly for the hard and difficult job they do.

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Review from D M (Stepdaughter of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After making the sad and difficult decision to place my step-mum in Bilney Hall ( my father was found to have terminal cancer and he was her carer). The staff and management have been the greatest support and help at this time and my stepmother has received so far the best care I could ever hope for.
The staff are caring and engage with all the residents giving them an excellent quality of life.

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Review from B N (Husband of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found this care home efficiently run with both staff and carers very polite, considerate and caring. Meet all my wife's complex needs.

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Review from G S (Stepson of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has been excellent she settled very quickly. The staff are always helpful and friendly. Thoroughly impressed.

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Review from David M (Brother of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother spent over 4 years at Bilney Hall from June 2014. His argumentative and not always polite demeanour must have been a challenge for the staff but they coped with patience and professional care. During his stay, the management changed and although some really good staff left, his care remained
excellent. Now there is a new manager who is transforming Bilney Hall. The difference in the enthusiasm and happiness of the staff is very apparent. During the last few weeks of my brother's life, he was moved to the more serious dementia wing where the love, care and attention was superb.

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Bilney Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Bilney Hall Care Home is calculated as follows: ( (225 Excellents x 5) + (46 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 280 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bilney Hall Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (4)

Nikki

Nikki Shaw

Job Title: Home Manager

“The quality of care is high and the staff know the residents well. The main senior team have been long-serving and is passionate about the home and its residents.”


Her interests outside of work are Pilates and cycling. Her husband cooking a Jamie Oliver 15 minute meal on a Saturday (usually takes 2 hours), and a weekend drive in a classic Alfa Romeo.


The thing Nikki most enjoys about working at Bilney Hall is working with such a great team.


Vicky

Vicky Jarret

Job Title: Senior Administrator

“I decided to work at Bilney Hall as I had worked in domiciliary care, I wanted a fixed place of work where I could care for people and have a positive impact. My favourite part of my day is Making a resident's day and being told you’re appreciated and loved, especially in these times where we are the only people our residents see on a regular basis.”


Wendy

Wendy Miles

Job Title: Head of Housekeeping

“I decided to work at Bilney Hall as it had a friendly atmosphere. My favourite part of my day is the end of shift knowing we have achieved the targets set.”


Emma

Emma Bandrowska

Job Title: Administrator

I enjoy working alongside a great team to provide person-centred care. I take the time to understand each resident as they are now and love learning about their life history. I hold an NVQ Level 3 in Health and Social Care.