Bilney Hall Care Home

East Bilney, Fakenham Road, East Bilney, Dereham NR20 4AL
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9.8 86 Reviews
  • Bilney Hall Care Home, Dereham
Bilney Hall offers a splendid environment for gracious living. The Hall dates back to the 19th century yet its luxurious facilities are very much 21st century. Generous single rooms, all with en-suite facilities, are tastefully decorated and provide residents with the necessary facilities for a quality life in later years. The Home provides residential care for frail elderly residents and has separate wings for those with dementia. Although all rooms are fully furnished, staff encourage residents to bring with them items of furniture and personal possessions so that their room can be a true home from home.

Bilney Hall is situated in the picturesque village of East Bilney, just a few miles from the market towns of Dereham and Fakenham. Set in six acres of extensive grounds, residents can relax in the stunning walled garden and wooded parkland which surround the home allowing them to really enjoy this haven within the beautiful Norfolk countryside.

Care staff are trained to the highest standards, using an internal training programme, and chosen not only for their skills but also for their warmth, friendliness and caring attitude. They are on hand around the clock to provide professional care that respects the rights and dignity of the individual. The emphasis placed on high quality staff was recently rewarded when the company received ‘Investor in People’ accreditation.

They regularly assess each resident so that they can be sure their needs are met and supply specialised equipment if required. An optician, dentist, and chiropodist visit by appointment, and the in-house hairdressing salon provides all the usual services plus manicures and hand massages. The catering staff provides delicious meals and snacks throughout the day, as well as special dishes for those with particular dietary requirements.

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Care Provided by Bilney Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Person in charge
  • Nikki Shaw (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Bilney Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
  • (these prices are only a guideline, please contact Bilney Hall Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bilney Hall Care Home Reviews (86)

Total of 86, showing 61-80
9.8

Bilney Hall Care Home has a Review Score of 9.8 (9.768) out of 10, based on 24 reviews in the last 2 years. Over all time Bilney Hall Care Home has 86 reviews.

Overall Experience

  • 69
  • 17
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Date Published

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62

Review from Peter R (Son of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been extremely well looked after since arriving two months ago. The staff and management are caring, kind and go the extra mile. His needs are being met and I feel confident he is in a safe environment. He doesn't always like the food choices and sometimes complains that the meals are
cold when they reach him. He likes his room and always tells me how hard-working the staff and carers are.

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Review from Paul R (Grandson of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was admitted for dementia care a few weeks ago and passed away this morning. The staff were brilliant. Their care was excellent, they were always happy to talk about my grandmother's care and it's clear they always did their best for her.


I couldn't have asked for a better place for

my grandmother to spend her final few days.


Thank you to all the staff for taking such good care of her and maintaining her dignity.


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Review from J H (Brother-in-law of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent. I have had dealings with several homes in the past few years, and this is the best I have come across. Staff and management excellent.

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Review from Angela H (Relative of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were exceptionally friendly and very caring towards residents and visitors. My loved one is very poorly with Alzheimer's and I feel the staff did the very best for him with the amount of staff and training they have. He needed specialist care and had to move.

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Review from James H (Son of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Bilney Hall in a very poor general mental and physical condition. Over the months there was a remarkable improvement. I feel that this is to a large extent due to the care and attention given to her by the staff.


The country location is lovely and there are secure, well maintained

gardens that are easily accessible to residents. The facilities are many and there is a well developed entertainment programme for residents.

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Review from Mary M (Friend of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend has been in Bilney Hall for some time. The care and attention he gets is even more than one expects. The manager has her finger on the pulse at all times. I have had a lot of care experience and find Bilney Hall to be exceptional.

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Review from Alan B (Husband of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Bilney Hall provides the most excellent service for my wife. All aspects of the home and the care provided are wonderful and my wife has settled in very well.

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Review from Linda K (Daughter of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to Bilney Hall in December and her care has been excellent. All the staff had time for my mum and understood her needs, cheering her up when she got depressed and encouraging her to leave her room and mix with other residents in the lounge. Once she was on her end of life plan she was looked
after well and with dignity.

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Review from Melissa B (Daughter-in-law of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and accommodating staff, residents all seem happy and comfortable. Very high cleaning standards.

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Review from S B A (Daughter of Resident) published on 25 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was and remain very concerned about the decision to place my mother in a permanent care facility. Bilney Hall management and care staff go a long way to reassuring me on a daily basis. Mum is always clean and tidy, and mostly content. When she isn't and the problems are external, issues are dealt
with immediately and in a professional manner.

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Review from Debbie M (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bilney Hall has been a change of life for my mum and us as a family. It is a beautiful place because of the staff and management. They are warm, nurturing, kind and just lovely. My mum is so much more settled and content. She laughs again and feels safe. I feel like we can visit anytime and are always
welcomed. Every time we arrive, we witness kind and patient exchanges between the staff and residents. It feels like we are a big family. Thank you!

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Review from Gemma B (Relative of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bilney Hall is a lovely caring home. All staff interact lovely with mum. Mum is always laughing with staff, having cuddles and jokes. I'd recommend Bilney Hall to everyone!!

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Review from Eileen B (Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoy living here very pleasant and staff are very helpful. Food quite good.

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Review from Josie M (Resident) assisted by family/friend published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is lovely here. All the staff are lovely. I like the food and there are good games and things to do. Everyone looks after me.

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Review from Graham M (Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. All carers are wonderful, helpful and genuine. This residential care home cannot be faulted, residents come first every time.

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Review from R H (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Bilney Hall 4 weeks respite care. I am a GP with 22 years experience of visiting care homes in my profession. All the staff at Bilney Hall were welcoming, caring and genuinely good at their role. From management down to the cleaning staff. My mum improved mobility under the supportive
guidance of her 24hr care. The management addressed my concern immediately e.g providing new bed when needed. The experience we have had is outstanding and I would recommend without reservation.

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Review from E L (Husband of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very polite and professional.
My wife was looked after very well and improved significantly with the help of the care staff.
I was invited to have meals with my wife and I was very impressed with the variety and quality of the food.

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Review from John G (Son of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother attended Bilney Hall in January 2008 in the residential unit until March 2012 when she was transferred to the dementia unit until she recently passed away in December 2016. In the nine years she was there, she was treated with respect, with love, and they provided her with all her needs. Staff
recognised the need for her to be moved to the dementia unit and her time in this unit was handled brilliantly by the management and staff despite the difficulties my mother presented to them. We cannot speak highly enough of Bilney Hall and it's staff.

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Review from Julie L (Daughter of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bilney Hall is a lovely care home in nice surroundings. The staff are all caring and dedicated to their job. In regard to my mother the staff couldn't do enough for her, and me, especially as my mother had Alzheimer's. The management, whilst satisfactory do need to listen more to the care staff and
take note of their concerns as they are the ones doing the work.

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Review from Janet P (Sister of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was admitted to Bilney Hall on October 18th 2016 with dementia. I have very high praise for all the staff there. They are all very caring, kind and explain everything very clearly. The standard of care is very good and the staff are always smiling and very helpful.

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Bilney Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Bilney Hall Care Home is calculated as follows: ( (225 Excellents x 5) + (46 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 280 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bilney Hall Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (4)

Nikki

Nikki Shaw

Job Title: Home Manager

“The quality of care is high and the staff know the residents well. The main senior team have been long-serving and is passionate about the home and its residents.”


Her interests outside of work are Pilates and cycling. Her husband cooking a Jamie Oliver 15 minute meal on a Saturday (usually takes 2 hours), and a weekend drive in a classic Alfa Romeo.


The thing Nikki most enjoys about working at Bilney Hall is working with such a great team.


Vicky

Vicky Jarret

Job Title: Senior Administrator

“I decided to work at Bilney Hall as I had worked in domiciliary care, I wanted a fixed place of work where I could care for people and have a positive impact. My favourite part of my day is Making a resident's day and being told you’re appreciated and loved, especially in these times where we are the only people our residents see on a regular basis.”


Wendy

Wendy Miles

Job Title: Head of Housekeeping

“I decided to work at Bilney Hall as it had a friendly atmosphere. My favourite part of my day is the end of shift knowing we have achieved the targets set.”


Emma

Emma Bandrowska

Job Title: Administrator

I enjoy working alongside a great team to provide person-centred care. I take the time to understand each resident as they are now and love learning about their life history. I hold an NVQ Level 3 in Health and Social Care.