Bishop Herbert House

34 Globe Place, Vauxhall Street, Norwich NR2 2SG
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9.4 21 Reviews
  • Bishop Herbert House, Norwich
Bishop Herbert House is a fourteen-capacity Norwich care home that has been purpose-built to suit the needs of adults with a physical disability.

A comfortable and well-equipped interior includes assisted bathrooms and a number of additional mobility aids, with good access to local amenities and available for respite care.

The aim of a skilled care team is for residents to feel respected and empowered, with all care planned in advance and confidentiality respected.

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Care Provided by Bishop Herbert House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 14 Service Users
  • Privately Owned
  • Care Offered
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Palliative Care

Good to Know

  • Person in charge
  • Jasmine Hayhoe (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Bishop Herbert House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Ground Floor Accommodation only
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Bishop Herbert House Reviews (21)

Total of 21, showing 1-20
9.4

Bishop Herbert House has a Review Score of 9.4 (9.395) out of 10, based on 5 reviews in the last 2 years. Over all time Bishop Herbert House has 21 reviews.

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Review from Tina M (Sister of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I request this care home every time I put my brother into respite as I know he is happy here, the staff are brilliant and make everyone feel welcome.
It is very clean and tidy and very central to lots of amenities for the residents.

Reply from Jasmine Hayhoe, Manager at Bishop Herbert House

Thank you for your kind comments about Bishop Herbert House and the staffing team here. I will share your lovely review with the team. We hope to see your brother again very soon.


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Review from Gillian G (Mother of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is at Bishop Herbert House and I cannot thank the staff enough for the positive change in him. He used to stay in his room, I'd visit once or twice a week for a couple hours. Now he comes out of his room, interacts with other residents, happily approaches staff for what he might be wanting. I
take him out to the supermarket, fast food takeaways and for drives in the car, all of this in the past few months. Today, he had a trip to the cinema with a carer. Fantastic. I'm so impressed with the feel of the home, it's truly like going into a home, full of care and warmth, yet the professionalism is also present. All the staff are approachable and listen with care and understanding and any concerns are dealt with straight away and I always feel welcome and time given. I would definitely not want my son anywhere else. Thank you to all the marvellous staff at Bishop Herbert.

Reply from Jasmine Hayhoe, Manager at Bishop Herbert House

Thank you so much for this amazing review of the care and support your son is receiving at Bishop Herbert House. I'm very proud of the team here and the noticeable difference they've made to your son's well-being, it's heartwarming to see. I have communicated this to all of the team.


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Review from Brian S (Husband of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kitchen deserves a level 5 highest grade as the meals along with the assigned chefs are excellent.
All the staff are excellent.

Reply from Jasmine Plunkett, Acting Manager at Bishop Herbert House

Thank you for your kind review. I will ensure to pass your kind words to the team.


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Review from Charles M (Respite Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a terrible respite period last year, I was reading the reviews about Bishop Herbert House with some skepticism. I would like to put on record that this is a fantastic place and all the details of the reviews that I read were factual and accurate.

Reply from Jasmine Plunket, Acting Manager at Bishop Herbert House

Thank you for your kind review, I'll ensure to pass this onto the team.
We hope to see you again soon.


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Review from H S (Respite Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first time back in over five years, and I was very anxious
It went really well though.
A very positive stay and I made some new friends too.

Reply from Rebecca Morgan, Care Lead at Bishop Herbert House

Thank you for your kind words; they mean a lot to all the staff.
We hope to see you again.


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Review from Susan F (Wife of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my husband's first respite stay. Both he and I were nervous, but the manager and staff could not have done more to make us well. I needed to visit my sister, so my daughter and granddaughter visited him on two occasions during that week. The staff had all been trained to help them understand
his specific illness and needs. His room was clean and tidy, and ensuite facilities enabled him to keep his dignity. The food was delicious, and I will certainly ask if he can stay again when I need my next respite.

Reply from Rebecca Morgan, Care Lead at Bishop Herbert House

Thank you so much for your kind words; it means a lot to the whole team.
We look forward to seeing you all again.


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Review from Susan C (Respite Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time I have now been to Bishop Herbert House Care Home. The staff are very lovely, they are very caring and they will do anything for you and they care about their residents. The care home is very clean and the management team are excellent. The food is great. I look forward to returning
back to Bishop Herbert House. I recommend the care home all the way.

Reply from Rebecca Morgan, Care Lead at Bishop Herbert House

Thank you so much for your kind words, all the staff really appreciate it.


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Review from Clare R (Aunt of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited my niece at Bishop Herbert House and was impressed by how welcoming and homely the place is. All the staff I met were willingly helpful and more than happy to show me around. Nothing was too much trouble. I was even offered a coffee! The manager was excellent and took the time to
explain about the activities and care my niece was receiving, and my niece seems relaxed and happy there, which is so reassuring.

Reply from Suzanne Fleming, Manager at Bishop Herbert House

Hi Clare,
Thank you so much for your kind words, we work very hard as a team to ensure all residents and families are happy with the care we provide. I will pass your message on to the team.


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Review from K B (Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone always acted professionally at all times. Couldn't fault the care I received. I have already recommended to my sister for respite care.

Reply from Rebecca Morgan, Care Lead at Bishop Herbert House

Thank you so much for your kind words - all staff really appreciate this.


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Review from Eileen R (Sister of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is fantastic they have taken such good care of my brother over the years. He is not always the easiest with his limited speech and mobility issues. But they have always been there for him and adapted his care to ensure he remained as happy and mobile as possible. He was in hospital recently
and has just come back to the home in hospital he would not eat much and got chest infection as he was in bed all the time. Now he is back he is happy and eating again and I am sure he will get back to his normal self. Having a kitchen on-site where the food is freshly prepared and the residents are encouraged to all eat together is a really important asset. I would also like to thank the staff who are fantastic.

Reply from Caroline Beale, Customer relationship manager at Bishop Herbert House

Thank you for your kind words it's really appreciated by the Team.


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Review from Emma (Wife of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has just had a week of respite care at Bishop Herbert House. This is the first time we have had the opportunity of respite care, so whilst initially anxious we were so pleased to end the week feeling so positive. From my point of view as my husband's carer, the staff were approachable and
polite from the first phone call. All worries were listened to and time taken to give reassurance. He settled in and really felt cared for. We spoke each day and he had lots of positive stories to tell about the staff on each shift. He loved the food and felt equally well cared for and had space to rest. He is looking forward to being able to stay again in the near future!

Reply from Caroline Beale, Customer relationship manager at Bishop Herbert House

Thank you for your kind review it's really appreciated by the Team.


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Review from Rob M (Respite Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my very nervous wife wheeled through the door, the staff were professional, smiley, chatty and put her at ease straight away. The manager couldn’t do enough to make sure her care was on par with what she was used to from me 24/7. My wife said the food was delicious and filling and wished
I could cook as well. Because of COVID, I didn’t see her room, but everywhere else was clean, tidy and smelled fresh and airy. The day room we used as a visitors room was shielded, clutter-free and we had a lovely view of the outside courtyard and all in all a very pleasant experience for both visitors and clients.
The small capacity worked well for my wife and she commented she would be happy going back there for her next respite, which is high praise indeed!

Reply from Richard Smith, Marketing Manager at Bishop Herbert House

Thank you for your kind comments, we hope that we managed to ease your wife's nervousness and welcome you back in the future.


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Review from Tim C (Partner of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Seemed a very friendly and caring place. My partner was very well looked after and enjoyed her 2 week stay.

Reply from Richard Smith, Marketing Manager at Bishop Herbert House

Thank you for your kind comments about the support your partner received at Bishop Herbert House.


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Review from Juliet N (Wife of Resident) published on 30 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a year with no break, I desperately needed respite care for my 1/2 paralysed stroke victim husband. He receives a Covid test and was admitted after the negative result. He was there for two weeks. We felt completely safe. We were able to meet outside on the quiet street to go for a ramble or
visit a shop or cafe nearby. The staff are extremely nice and competent. They are a pleasure to be with. They responded usually immediately after being called. The food was very good and the dining room attractive. Everything was very clean and looked after. The en suite bathroom was very nice as well. We look forward to his staying there the next time. It is so nice to be in Norwich proper where everything is so convenient. We thank them so very much for providing such a good and secure experience.

Reply from Richard Smith, Marketing Manager at Bishop Herbert House

Thank you for your kind comments on the care and support provided to you and your husband at Bishop Herbert House.


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Review from Sandra A (Mother of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has improved immensely since being in Bishop Herbert House, Norwich. The care he has received has made him more confident and very relaxed and happy.

Reply from Richard Smith, Marketing Manager at Bishop Herbert House

Thank you for your kind comments about the care and support your son is receiving at Bishop Herbert House.


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Review from Sarah B (Sister of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, they definitely went the extra mile to help us celebrate my sister's birthday with a very nice socially distanced afternoon tea. The food was really good. I feel my sister has a much greater quality of life since she has been at Bishop Herbert House.

Reply from Richard Smith, Marketing Manager at Bishop Herbert House

Thank you for your kind comments about the care and support your sister is receiving at Bishop Herbert House.


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Review from Marie S (Mother of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my daughter has been in Bishop Herbert House she has been very happy and extremely well cared for. The staff and manager are excellent. Nothing is too much trouble. It really is a happy family atmosphere there. The food is exceptionally good. The chef and staff go out of their way to ensure she
has lots of healthy and tasty food. I cannot fault Bishop Herbert House. They go the extra mile to ensure their residents are safe and very well cared for.

Reply from Richard Smith, Marketing Manager at Bishop Herbert House

Thank you so much for this amazing review of the care and support your daughter is receiving at Bishop Herbert House.


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Review from Gill (Respite Resident) published on 10 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first time in respite and it could not have been better. The staff here have been absolutely brilliant. Not one cause to complain. I worked in care myself and our home received a Charter Mark (an award granted to institutions for exceptional public service). If that award is still granted,
this is the place for it. Many thanks to all the staff. I will be back.

Reply from Richard Smith, Marketing Manager at Bishop Herbert House

Thank you for your kind words about the care and support you received at Bishop Herbert House.


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Review from Rachel K (Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bishop Herbert House is one of the best (rather is) the best care home in Norwich - staff and chefs are the best in Norwich.
All staff are wonderful and friendly and no need is too great. They are pleased to give the best care.
I love all the staff and chefs that are 120%.

Reply from Richard Smith, Marketing Manager at Bishop Herbert House

Thanks for your lovely comments Rachel.


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Review from David C (Resident) assisted by family/friend published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made to feel very comfortable. The staff were welcoming, cheerful and well managed. If they were busy and it was the end of their shift, they happily stayed behind to finish the job. The food was well prepared and presented.
It was my first respite break and I was feeling anxious about going.
But my fears were soon allayed.

Reply from Richard Smith, Marketing Manager at Bishop Herbert House

Thank you for your kind words about the support you received at Bishop Herbert House.


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Current Review Score: 9.4 (9.395)

Overview of Review Score

The Review Score of 9.4 (9.395) out of 10 for Bishop Herbert House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Bishop Herbert House is calculated as follows: ( (52 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 57 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Bishop Herbert House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Jasmine

Jasmine Hayhoe

Job Title: Manager

Joined: 2014

Hello, I'm Jasmine, the Care Home Manager at Bishop Herbert House. With 17 years of experience in the care industry, I am dedicated to providing a safe, homely and supportive environment for our long-term and respite residents.


My journey in the care sector began 17 years ago as a Care Coordinator for a social care agency. In this role, I quickly realised the importance of first-hand care experience in understanding and meeting the needs of residents. This realisation motivated me to gain direct care experience, and I transitioned to roles where I could engage more closely with residents.


I hold a Level 5 Diploma in Leadership for Health and Social Care. I've spent the last 10 years working at Bishop Herbert House, where I have developed a deep understanding of physical disability and sensory impairment.


My approach is centred around person-centred care. I believe in treating each resident as an individual with unique needs, preferences, and life stories. My Team and I strive to create a homely atmosphere where everyone feels valued.


Mia

Mia Gower

Job Title: Care Lead

Joined: 2023

Hello, my name is Mia. I am the Care Lead at Bishop Herbert House, with over five years of experience in the care sector and a level three diploma in Leadership for Adult Health and Social Care, I am deeply passionate about fostering independence and creating a "with, not for" culture at Bishop Herbert House. My approach centres on ensuring that every resident receives person-centred care tailored to their unique needs, preferences, and aspirations.


I have extensive experience in developing in-depth, person-centred care plans, which form the foundation for delivering truly individualised support. As a Care Lead, I also coach and mentor my team to uphold the same high standards, empowering them to prioritize dignity, respect, and autonomy in all aspects of their care.


For me, care is not just about meeting needs—it’s about enriching lives and supporting residents to achieve their fullest potential in a warm and inclusive environment.


Frequently Asked Questions about Bishop Herbert House

What types of Care is Bishop Herbert House registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bishop Herbert House provide?

Palliative Care, Convalescent Care & Independent Living Training are other types of care provided.

How many Rooms does Bishop Herbert House have?

There are 14 Single Rooms.

What are the Facilities & Services at Bishop Herbert House?

Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bishop Herbert House to the centre of Norwich?

0.7 mile(s) as the crow flies, distance by road may be significantly further.