Briar House

Losinga Drive, King's Lynn PE30 2DQ
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8.5 35 Reviews
  • Briar House, King's Lynn
Welcome to Briar House, a welcoming Norfolk care home designed to meet the needs of individuals requiring elderly and dementia-related care. The en-suite facilities and excellent wheelchair access ensure comfort and convenience for all residents.

At Briar House, the dedicated and skilled care team goes above and beyond to provide exceptional permenant and respite care services. They are committed to offering a versatile range of services tailored to meet the unique needs of each individual.

The vibrant activities program ensures there's always something exciting happening, with a dedicated activities room serving as the hub for a range of engaging pursuits. Additionally, the hair salon adds an extra touch, ensuring residents feel pampered and at home in every way possible. Nestled amidst its own gardens, Briar House offers a tranquil and homely environment where residents can feel at ease.

The team understands the importance of maintaining strong connections with local healthcare professionals. That's why Briar House has established good links with local GPs and other health professionals to ensure that care packages remain up-to-date and tailored to the individual needs of residents.

The team at Briar House strives to provide not just care, but a sense of belonging and community for residents. They invite you to visit the home and experience the warmth and professionalism first hand.

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Care Provided by Briar House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maxine Fearnhough (Peripatetic Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Briar House Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones dedicated team members always available to greet them with a warm welcome.


  • Parking

  • Briar House Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Briar House Reviews (35)

Total of 35, showing 21-35
8.5

Briar House has a Review Score of 8.5 (8.531) out of 10, based on 4 reviews in the last 2 years. Over all time Briar House has 35 reviews.

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  • 10
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Review from Sue F (Wife of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like anyone in our situation, making the decision this time last year that my husband needed full time, residential care, was an extremely hard one. However, the minute my good friend and I walked into reception, we looked at each other and knew we had found the right place. In almost 12 months, neither
my husband nor I have had a single reason to doubt that the right decision was made. My husband said to me just before Christmas ‘I’m happy here, it was the best decision.’ The staff are all just exceptional and quite obviously love what they do. I spent Christmas Day and St Valentine’s Day with him and both were wonderful experiences with all the lovely things we would have had at home. I’m sure Easter Sunday would have been equally special were it not for Covid-19. Briar House is quite simply the cream of the crop and we are privileged to be part of the wider family. Thank you to all of you for all that you do.

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Review from S R (Daughter of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall Mum is looked after but I found the laundry service terrible. They only do Mum's underwear which comes back discoloured. Food is not always to Mum's taste and no thought is put into her diet unless I am there to sort it.
Her room is not really cleaned properly and her side table is very dirty.

Reply from Tom Newitt, Social Media Officer at Briar House

Thank you for taking the time to write a review for Briar House Care Home. We strive to offer excellent, person-centred care for our residents and welcome any opportunity to improve. We believe that the feedback of our residents and their families is the best way to achieve this. We are sorry to hear of your experience of our home and will look into this matter further to make the appropriate improvements. Our kitchen team work hard to cater for all tastes and dietary requirements and would welcome your feedback.


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Review from T F (Son of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care received by my mother. She is well looked after, and her care has been adapted over time, to meet her changing needs as her dementia has progressed. The carers are very patient and kind.

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Review from Elaine D (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My Dad had only been in Briar House for 3 days when he fell twice, needing hospitalisation. When he returned to the home, extra security was provided. Alarm mats and more supervision. He is eating well and seems to have settled. The staff are very good with him and I am satisfied now that he is receiving
every care.

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Review from G M (Son of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided to my mother is very good. On occasion, I have arrived to visit and staff have been very busy and short-staffed. But the care has always been there.

Reply from Pat Collins, Home Manager at Briar House

Thank you for your review. The standard of care delivered to our residents is very important to the team and we will continue to ensure dignity is promoted at all times.


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Review from D C (Wife of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Briar House for nearly 3 years and I can't praise the staff enough. Everybody is very friendly and supportive, not just to him, but to me as well.

Reply from Pat Collins, Home Manager at Briar House

Thank you for your review. We are pleased that we have been able to support you and your husband and will continue to do so.


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Review from G D (Niece of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Never seem to have enough staff, I find the staff helpful. The night staff seem to be in a hurry. Things in my uncle's room are left out eg., deodorant left on chair yet should be placed in bathroom, clothes left on chair, a little care goes a long way. Activity staff are always busy, the residents
like doing different things.

Reply from The Home Manager, Home Manager at Briar House

Thank you for your review. I am sorry that some elements of the care home are not currently satisfactory for you. I would welcome a meeting with you to discuss how we can improve in these areas so that you are more satisfied with the home, as these issues are important to us.


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Review from G B (Husband of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is a resident at Briar House and is very happy.

Reply from Briar Home Manager, Home Manager at Briar House

Thank you for taking the time to complete this review. We are delighted to have been able to meet your expectations while your wife has been staying with us. We have recently appointed 2 activity coordinators and hope we will be able to improve on the activities we offer very soon.


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Review from Joan J (Daughter of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and the care they give my mum is exceptional, I couldn't fault any of the staff who do their very best in a very hard working environment for very little money.

Reply from Briar Home Manager, Home Manager at Briar House

Thank you for the lovely feedback, our team work hard to try to achieve high standards and it is so rewarding to receive this recognition.


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Review from Mandy N (Daughter of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in here twice for respite and she loves it in here.
All the staff are very good. She says she wants to stay here.

Reply from Briar Home Manager, Home Manager at Briar House

We have loved having your mother staying with us, I am pleased she has enjoyed her stays.


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Review from Annette H (Sister of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time my sister has been here for respite. We are so pleased to see her so happy and well cared for. In fact, she does not want to go home. The staff here are so helpful and make us welcome. Well done all.

Reply from Briar Home Manager, Home Manager at Briar House

Thankyou for your review, we are pleased that your sister has enjoyed her stays with us. We aim to make our residents on respite as welcome and comfortable as possible so we are very happy to hear that we have succeeded.


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Review from William D (Wife of Resident) assisted by family/friend published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been in Briar House for fourteen months and have no complaints about my care. The staff are very good and treat me with respect, my appetite is poor so I do not always eat my food but the portions are too much for me. On the whole, I am very well looked after, but still wish I was in my own home.

Reply from Briar Home Manager, Home Manager at Briar House

Thank you for your comments, we are pleased you are particularly enjoying the activities we provide. We aim to continually improve for the benefits of our residents.


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Review from Duncan M (Son of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the overall sense of care and service provided at Briar House. The staff are very pleasant and I have a good level of communication with them. The facilities are very good and cleaning standards are high.

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Review from Alan K (Son of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, aged 98 and 8 months, has been in Briar House for 4+years. The care home was recommended by our G.P.
My mother always tells me;
a) Don't worry about me, I am fine here
b) The staff are very kind to me
c) I am always warm and comfortable in here
d) The food is very good

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Review from C M (Granddaughter of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

I've noticed over the past few weeks, since new management has been in place, the quality of care has decreased. My grandmother's cleanliness is a constant issue and considering this is her only need she needs help with, it's extremely poor. Staffing is low and there doesn't seem to be enough staff
to help everyone. There is nothing stimulating for her to do and she is constantly bored.

Reply from Alison Boote, Operations Director at Briar House

We value the feedback received and truly believe this enables continuous improvement. We are sorry that this has been their experience of the service provided at the home, the concerns are being investigated and the findings and actions taken will be communicated to the relative named.


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Current Review Score: 8.5 (8.531)

Overview of Review Score

The Review Score of 8.5 (8.531) out of 10 for Briar House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Briar House is calculated as follows: ( (42 Excellents x 5) + (5 Goods x 4) + (1 Poors x 2) ) ÷ 48 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.698 Points relating to the number of positive Reviews for Briar House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 4 Positive Reviews ÷ 12.4 = 0.323

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Maxine

Maxine Fearnhough

Job Title: Care Home Manager

A warm welcome to Briar House, Kings Lynn.


Briar House Care Home is situated close to the centre of Kings Lynn, with great transport links for both trains and buses. We are a large care home registered for up to 62 residents. All of our bedrooms are single rooms and most have ensuite facilities. Residents can enjoy excellent communal facilities with dining rooms, lounges, a dedicated activity room and a well-maintained garden.


At Briar House, we have a well-established team of friendly staff who have the skills to provide high-quality residential and dementia care. Our aim is to provide a relaxed and homely environment for our residents. Residents are encouraged to personalise their rooms to make their space their home. We also provide a busy activities programme, which covers a wide range of leisure pursuits. Meanwhile, our catering team pride itself on excellent traditional home cooking and are able to cater for special diets.


We have an open house policy and welcome visitors at any time. Visitors are encouraged to join in with our activities and social events. We encourage input in planning our resident's care from family members and actively seek feedback on how we can improve.


Our residents at Briar House are happy and are enabled to live their lives as independently as possible within a safe and well-maintained environment.


If you would like to visit Briar House and learn more about what we can offer please phone us and arrange a tour. We welcome all enquiries, whether you are looking for care immediately or in the future, and are happy to answer any questions you may have.