Broadland House

Bridge Road, Potter Heigham, Great Yarmouth NR29 5JB
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8.4 2 Reviews
  • Broadland House, Great Yarmouth
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Care Provided by Broadland House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 20 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Rachel Nicholls (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Broadland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £950
    • Self-Funded Residential Dementia Care £850 – £1,000
  • (these prices are only a guideline, please contact Broadland House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
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Broadland House Reviews (2)

8.4

Broadland House has a Review Score of 8.4 (8.408) out of 10, based on 2 reviews in the last 2 years. Over all time Broadland House has 2 reviews.

Overall Experience

  • 2
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Date Published

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Review from Michael B (Son of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadland House is excellent. My mother resided at Broadland House from 2017 until her passing at the age of 97 in March 2024. When she entered the home, we were worried about her, she had lost most of her mobility, she was confused and was not eating or taking her medications properly. We expected
the deterioration to continue and were astounded to see the changes for the better. The staff helped her improve her mobility and she became less confused and more like her old self. She quickly grew to love the staff. She was very happy with the freshly prepared food which was just the sort she used to make herself. I and all of her other family members were so grateful to see this transformation. She remained very happy and secure at the home until her final days and here again, we were so grateful to the staff for their sensitive end-of-life care. We could sense that the staff cared for Mum because they loved her not because their job required it. We give the home the highest rating.

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Treated with Dignity

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Review from J P (Son of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadland House is a very special place. It is the place that cares for my Mum.
The extraordinary staff are totally focused on providing round the clock resident centred care.
I am able to visit, telephone or email Mum and always find her happy and full of positive stories of her life in Broadland
House, contact with other residents and friends and the caring attention of the managers and staff. Despite the pressures, the staff always seem to be able to spend time to stop and chat with Mum.
Mealtimes are particularly special and happy times in the daily life at Broadland House and everyone takes part including the managers.
I am so grateful that Mum has such a lovely place to live.
Thank you Broadland House, for all that you do.

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Current Review Score: 8.4 (8.408)

Overview of Review Score

The Review Score of 8.4 (8.408) out of 10 for Broadland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Broadland House is calculated as follows: ( (18 Excellents x 5) + (5 Goods x 4) ) ÷ 23 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.625 Points relating to the number of positive Reviews for Broadland House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 2 Positive Reviews ÷ 4 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jun 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Broadland House

What types of Care is Broadland House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Broadland House provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Broadland House have?

There are 16 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Broadland House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Broadland House to the centre of Great Yarmouth?

9.7 mile(s) as the crow flies, distance by road may be significantly further.