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Broadacres Care Home has a Review Score of 9.8 (9.797) out of 10, based on 12 reviews in the last 2 years. Over all time Broadacres Care Home has 34 reviews.
Review from Donald M (Respite Resident) published on 30 September 2024
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Reply from Kim Lavery, Manager at Broadacres Care Home
It's been a pleasure and we hope you will visit us soon.
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Review from Hannah C (Granddaughter of Resident) published on 19 September 2024
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Reply from Kim Lavery, Manager at Broadacres Care Home
Thank you so much for your lovely comments, the team really appreciate it.
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Review from Jean F (Resident) assisted by family/friend published on 19 September 2024
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Reply from Kim Lavery, Manager at Broadacres Care Home
Thank you for your lovely comments, you are amazing too.
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Review from Neil H (Son of Resident) published on 24 May 2024
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Reply from Kim Lavery, Manager at Broadacres Care Home
Thank you for your review, we love going above and beyond for Mum.
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Review from William M (Respite Resident) published on 23 May 2024
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Reply from Kim Lavery, Manager at Broadacres Care Home
It was a pleasure to meet you and we wish you a speedy recovery.
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Review from Jenny M (Daughter of Resident) published on 3 May 2024
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Reply from Kim Lavery, Manager at Broadacres Care Home
Thank you so much; your review means a lot to the team who enjoy your mum's company daily.
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Review from Wendy B (Daughter of Resident) published on 30 April 2024
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Reply from Kim Lavery, Manager at Broadacres Care Home
Thank you so much for your review, I can't believe Mum has been with us for over nine years.
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Review from H A (Daughter of Resident) published on 25 April 2024
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Reply from Kim Lavery, Manager at Broadacres Care Home
It was a pleasure to have had the opportunity to spend time with your parents, they are missed by all.
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Review from Christine B (Power of Attorney of Resident) published on 17 April 2024
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Reply from Kim Lavery, Manager at Broadacres Care Home
Thank you so much for your lovely review, the staff are beaming with pride.
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Review from Sally M (Daughter of Resident) published on 21 March 2024
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Reply from Kim Lavery, Manager at Broadacres Care Home
Thank you so much for these kind words, we are so lucky to have Mum and her family as part of our Broadacres family.
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Review from C S (Daughter of Resident) published on 21 March 2024
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Reply from Kim Lavery, Manager at Broadacres Care Home
Thank you we appreciate your lovely review and we will continue to laugh with mum daily.
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Review from T W (Daughter of Resident) published on 14 May 2023
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Review from A H (Resident) assisted by family/friend published on 8 November 2022
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Review from J S (Daughter of Resident) published on 16 March 2020
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Review from Juliet W (Relative of Resident) published on 4 March 2020
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Review from Margaret T (Resident) published on 5 February 2020
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Review from George F (Son-in-law of Resident) published on 29 July 2019
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Review from Margaret C (Respite Resident) published on 20 May 2019
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Review from Jerry L (Son of Resident) published on 18 March 2019
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The care provided was exemplary. I was always made welcome when I visited and always felt comfortable and at home there. The home works very hard at providing
The staff are lovely, always cheerful and smiling, the food is great and the home and gardens very comfortable.
I can only thank everyone for looking after my Dad and would recommend the home without hesitation.
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Review from Helena R (Respite Resident) published on 29 November 2018
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The Review Score of 9.8 (9.797) out of 10 for Broadacres Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.797 for Broadacres Care Home is calculated as follows: ( (117 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 143 Ratings = 4.797
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Broadacres Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 May 2019
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Job Title: General Manager
Joined: 2014
I have worked within the care sector since leaving school. I started as a carer and since gaining my NVQ level 5 have progressed into Management. I started at Broadacres in December and have taken our residents and staff to my heart. I care passionately about their rights and the quality of care they receive.
2018 Achieved System leadership level 5.
Job Title: Care Manager/Fire Trainer
Joined: 2007
I have worked at Broadacres for 11 years and within the care sector for over 20 years and in this time have gained my NVQ Level 4. I love working with the elderly and their families and hope I make a difference to their lives.
Job Title: Night Carer
Joined: 2017
My friend works at Broadacres and after listening to how much she enjoys working there I decided to apply. The hours suit me perfectly and the training was really in-depth as I had not done care before. I am thoroughly enjoying myself.
Congratulations Sharon on achieving your NVQ Level 2.
Job Title: Person in Charge/ Infection Control Lead
Joined: 2006
I have worked in care for many years and at Broadacres since 2006. I am a qualified NVQ assessor and have gained a level 3 in Health and Social Care. I am the Infection Control champion at Broadacres, dealing with training and policies and procedures. I enjoy my role and love being part of the team here at Broadacres.
Job Title: Servery Assistant/Housekeeper
Joined: 2019
I have only just started at Broadacres and the part time hours suit my family life.
Job Title: Servery assistant
Joined: 2018
I originally started at Broadacres when I was 16 years old and went on to care assistant and senior care assistant. I left to start my family and returned in 2018 as a bank carer
Lyn has now been promoted to PIC and she is doing a fantastic job.
Congratulation Lyn on completing your NVQ level 3 (2020)
Job Title: PIC/ care assistant
Joined: 2018
I have worked in domiciliary care for several years and wanted the opportunity to spend more time with the residents, working at Broadacres is a pleasure.
Job Title: Head of care/PIC/ Diabetes Lead
Joined: 2015
I have been working at Broadacres since 2015, I had become very disillusioned after working within a large group and it is so refreshing to work in an independent home where the staff are valued. I have recently become one of the Diabetes Leads in the home, my role is to train staff and residents and monitor diabetes within the home, supporting residents who suffer from diabetes.
2017 Congratulations on your promotion to Person in Charge.
2021- congratulations on your promotion to Head of Care.
Job Title: Carer/ Housekeeper
Joined: 2013
I have worked at Broadacres since 2013. I have completed my NVQ level 2 and am looking forwards to starting my level 3 in the near future. I have recently been promoted to Person in Charge and can't wait for this new challenge.
27/02/2020 Charlie is still with the Broadacres team but only as a bank worker now as her and her partner are running a local car garage together, we wish Charlie all the luck in the world.
Job Title: Carer/Person In Charge/ Medication lead
Joined: 2010
I have been a carer for 8 years, 5 of which have been spent at Broadacres, I have achieved my NVQ Level 3 in Health and Social care and NCFE Level 2 in administering medication. I enjoy working at Broadacres and hope to spend many more years here.
2018 Congratulations Michelle on gaining your Leadership and management level 2 qualification.
Job Title: Carer
Joined: 2016
I started with Broadacres in October 2016 after being out of care for several years. It is a lovely place to work and build my confidence back up.
Job Title: Housekeeper
Joined: 2007
I have worked at Broadacres for 11 years as a housekeeper, I have completed my NVQ Levels 1 and 2 in Housekeeping. Broadcares is a really friendly place to work.
Job Title: Servery Assistant
Joined: 2016
I started work at Broadacres in 2016, the staff are all really friendly and I feel like I have been a part of the team for years.
Job Title: Carer
Joined: 2017
I started working at Broadacres in May 2017, I have worked in care for 25 years and am happy to be working in an environment that holds dignity and respect in such high regard. It is a beautiful home with lovely people.
Job Title: Furry friend
Joined: 2015
Oliver Parsnip came to Broadacres in November 2015 at just 16 weeks old, he was named by our residents and has very quickly become an important part of the home. He is spoilt rotten by residents, staff and visitors and he loves it!!
Job Title: Carer/ End of life Coordinator/ Activity Coordinator
Joined: 2014
I have worked in the Health and Social care field for over 24 years, including working and supporting children and their families. I studied with the Open University gaining a level 4 and very much hope to eventually complete my degree. My role at Broadacres is both as full time activity coordinator and a carer, I enjoy both very much and get great job satisfaction.
Job Title: Relief Person in Charge/Carer
Joined: 2014
I have been employed by Broadacres for just over a year, I was lucky enough to come here as an agency worker and taken on permanently. I have worked in many different care homes, this is by far the nicest for staff and residents.
Job Title: Maintenance
Joined: 2016
I started at Broadacres in 2016. It is a pleasure to help maintain such beautiful buildings and surroundings. I completed my degree in countryside management several years ago and working at Broadacres gives me the opportunity to use my skills encouraging and enhancing wildlife and ecology.
Job Title: Head Chef/ Diabetes Lead/ Activity Coordinator
Joined: 2010
I have worked at Broadacres since 2010, I am Level 3 qualified in Supervisory Food Hygiene. I enjoy my work and love interacting with the residents. I regularly cater for our events in the home including buffets and cream teas.
I have recently become a diabetic lead within the home, my role is to train staff and residents and monitor diabetes within the home, supporting residents who suffer from diabetes.
2019-Fiona is joining the activity team working every other Friday, which she is really enjoying.
Job Title: Care Assistant
Joined: 2020
I have always wanted to work in care with the elderly due to childhood experiences and now that my Son has flown the nest I decided to have a career change and do something that I'm really passionate about.
Job Title: Care Assistant
Joined: 2020
I have worked in care for over 20 years, for 8 of those I worked along side Kim, so when an opportunity arose to be part of her team I jumped and the chance and haven't looked back.
Job Title: PIC/ care assistant
Joined: 2020
Ive worked in care for over 20 years, since starting at Broadacres i have ben promoted to PIC and I couldn't possibly enjoy it any more.
Job Title: Activities co-ordinator
Joined: 2022
I worked in care for around 5 years before coming to Broadacres to run activities, I wanted to try something different within the care industry, and activities were something I had always wanted to try. When I started at Broadacres everyone was so welcoming and the residents were amazing!
Job Title: Bus Driver/Activities
Joined: 2023
When looking for something that worked around my family life I came across an advertisement for a bus driver at Broadacres, the hours worked really well for me. I had not worked in care before, but I have learnt so much since starting and love attending all the training.
Job Title: Night Carer
Joined: 2023
Following a recommendation from a friend who has worked at Broadacres Care Home for a number of years, I took the jump from childcare to caring for the Elderly. I started in 2023 on nights, we have a great team and work really well together. I am going to start my NVQ soon and train to become a senior.
Job Title: Home Trainer
Joined: 2022
Having worked in many different care settings, Broadacres was a breath of fresh air. The team are very supportive and works well as one big team. The home holds its values through everything it does, and the health and well-being of the residents are truly at the heart of everything we do.
Job Title: Carer
Joined: 2023
I am a really new member of the team! I have worked in care for 15 years. The training at Broadacres has been the best I have received within a home. I feel well-supported by the whole team. The home is stunning and feels just like home.
Job Title: Care Assistant
Joined: 2022
I started at Broadacres in 2022, since joining the team i have started my NVQ level 3 and training to be a PIC senior care assistant. Its amazing to be able to have opportunities here and also have lots of support around me.
Job Title: Night PIC
Joined: 2021
I joined the nights team back in 2021. I love my job and the team I work with. Its such as pleasure to work here.
Job Title: Care Assistant
Joined: 2023
I started at Broadacres at the start of 2023. I am working towards my level 2 NVQ and hope that i can go on to gain more qualifications.
Job Title: Care Assistant
Joined: 2014
I have my Level 3 NVQ and have worked with in Broadacres since 2014. I am also work in the Salon hairdressing 1-2 days a weeks. I love working in different departments and flexibility it provides for me and my family. Broadacres offers amazing person based care and I love being part a team that love and care for everyone.
Job Title: Chef
Joined: 2020
I join Broadacres as a bank Chef to help cover holiday and sickness through the pandemic, as soon a permanent position came up I applied straight away. It's great to work in such a well supported home. I love that I can make person centered meal using fresh ingredients. I trained as a chef in 2012 and have kept up to date with my trainings.
Job Title: Servery Assistant
Joined: 2022
I was a trained nurse until I retired. i decided that I quickly realised i did not like not working so i found myself a lovely part time job at Broadacres. Everyone was so welcoming and everyone helps me when i need it. Its great working with such a variety of people. The residents are great.