Broadacres Care Home

Hall Road, Barton Turf, Norwich NR12 8AR
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9.8 34 Reviews
  • Broadacres Care Home, Norwich
Broadacres Residential Home is located in scenic landscaped gardens, adjacent to the Broads National Park, making for an ideal atmosphere to achieve a relaxing daily lifestyle, while being in 24-hour contact with skilled and friendly carers.

Each room is generous in size, with its own bathroom and bath lift.

Though suitable for long-term care needs, Broadacres also welcomes respite and day care, with a focus on enhancing safety, comfort and quality of life. A wide range of therapeutic treatments are available.

Day care is available Monday to Friday, with a vast selection of activities and trips to suit all interests and hobbies, with opportunities for people to develop new friendships.

All staff are highly qualified and up-to-date with care regulation objectives and care sector developments.

Care Provided by Broadacres Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 28 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Kim Lavery (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009

Funding & Fees Guide for Broadacres Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,450
    • RESPITE Self-Funded Residential Care £1,000 – £1,450
  • (these prices are only a guideline, please contact Broadacres Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Any time


  • Parking
  • Car park


Total of 34, showing 21-34
9.8

Broadacres Care Home has a Review Score of 9.8 (9.797) out of 10, based on 12 reviews in the last 2 years. Over all time Broadacres Care Home has 34 reviews.

Overall Experience

  • 29
  • 5
  • 0
  • 0
  • 0

Date Published

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22
Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home. The staff are kind, caring and very responsive to the resident's needs. Enjoyed a superb Sunday lunch with two of the residents, plus another friend who also enjoyed the hospitality. I have and will recommend this place every time. A beautiful location.

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Overall Experience  Overall Experience 5.0 out of 5

Mum has daily nursing needs as she has crippling osteoarthritis and although mentally alert she does need help with washing, dressing and bathroom visits. She spent a week's respite at Broadacres and had exemplary care, she was treated with dignity and friendliness by all and enjoyed her stay so much
that she is visiting again for two weeks respite and has requested a permanent move there. The home feels like a very friendly four star hotel which is immaculately furnished and clean. I would recommend this home to anyone and hope that when I get to her age there will be something equally as good.

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Overall Experience  Overall Experience 5.0 out of 5

Since arriving in December 2017, I have been very happy with the care provided to me.
All the staff are very friendly and helpful.

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Overall Experience  Overall Experience 5.0 out of 5

This is the most caring and warm home - I can't imagine anything any better. There is a very good atmosphere and always time to help if you need it.
There's also time for the home to keep the family up to date with news.

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Overall Experience  Overall Experience 4.0 out of 5

We moved in late September 2017. We were made welcome. During December the place was decorated for Christmas. There was a concert with a talented lady singer, Christmas fare and a visit to a Pantomime. Alcohol is provided at lunches or beer.

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Overall Experience  Overall Experience 5.0 out of 5

My father started at Broadacres with daycare but as he became more frail he was offered the next available room. He, is in fact was admitted to hospital just prior to fulltime care and Broadacres and the hospital liaised perfectly when he was discharged directly to BroadacThe staff at Broadacres made
him extremely welcome and comfortable and continue to do all they can to encourage him to partake of life in his new home.

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Overall Experience  Overall Experience 5.0 out of 5

I have found staff and management very approachable when dealing with the placement of my client. In particular, I have witnessed how well the staff interact not only with my client but also with other residents. The facilities and accommodation are of a standard that you would expect in a good hotel.

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Overall Experience  Overall Experience 5.0 out of 5

This care home provides a home from home environment. Nothing appears too much trouble. The staff always have plenty of time for any request. Resident and their families are all treated with dignity and respect a truly lovely home!

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Overall Experience  Overall Experience 5.0 out of 5

A lovely warm and welcoming home. A plush interior is matched with lovely gardens and kind and attentive carers.

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Overall Experience  Overall Experience 5.0 out of 5

During mum's short stay at Broadacres, she received exceptional care. treated with much dignity at the end of her life, also support for the family. A wonderful care home in every respect.

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Overall Experience  Overall Experience 5.0 out of 5

Lovely location and an extremely well kept property. The décor is relaxing yet grand. The atmosphere inside is lovely and calm and warm. The staff are brilliant and the level of care my dad has received is incredible. Quick referrals, kind service and although dad is wheelchair bound with Parkinson's,
thanks to the staff at Broadacres he has kept his dignity and remains clean and well presented.

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Overall Experience  Overall Experience 5.0 out of 5

My parents moved to Broadacres in the autumn of 2015 and have enjoyed excellent care in the home which is more like a hotel than a residential home. The staff are always helpful and willing to chat and always try to provide a home from home atmosphere. Broadacres is easily the best care home I and many
of my relatives and friends have ever visited.

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Overall Experience  Overall Experience 5.0 out of 5

My mother aged 92 went to Broadacres after breaking her wrist in May. Although against the idea at first she has had excellent care and support from all the staff. She has eaten well and got stronger and is now very happy to be looked after. My brother and I are extremely pleased with the way the staff
here welcomed her and made her feel so much at home.

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Overall Experience  Overall Experience 5.0 out of 5

Lovely place, with kind caring staff. Large room with beautiful view.

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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Broadacres Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Broadacres Care Home is calculated as follows: ( (117 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 143 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broadacres Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (29)

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Meet the Team (33)

Kim

Kim Lavery

Job Title: General Manager

Joined: 2014

I have worked within the care sector since leaving school. I started as a carer and since gaining my NVQ level 5 have progressed into Management. I started at Broadacres in December and have taken our residents and staff to my heart. I care passionately about their rights and the quality of care they receive.
2018 Achieved System leadership level 5.


Susan

Susan Spinks

Job Title: Care Manager/Fire Trainer

Joined: 2007

I have worked at Broadacres for 11 years and within the care sector for over 20 years and in this time have gained my NVQ Level 4. I love working with the elderly and their families and hope I make a difference to their lives.


Sharon

Sharon Sheen

Job Title: Night Carer

Joined: 2017

My friend works at Broadacres and after listening to how much she enjoys working there I decided to apply. The hours suit me perfectly and the training was really in-depth as I had not done care before. I am thoroughly enjoying myself.
Congratulations Sharon on achieving your NVQ Level 2.


Julie

Julie Sarsby

Job Title: Person in Charge/ Infection Control Lead

Joined: 2006

I have worked in care for many years and at Broadacres since 2006. I am a qualified NVQ assessor and have gained a level 3 in Health and Social Care. I am the Infection Control champion at Broadacres, dealing with training and policies and procedures. I enjoy my role and love being part of the team here at Broadacres.


Tracey

Tracey Reed

Job Title: Servery Assistant/Housekeeper

Joined: 2019

I have only just started at Broadacres and the part time hours suit my family life.


Lyn

Lyn Brown

Job Title: Servery assistant

Joined: 2018

I originally started at Broadacres when I was 16 years old and went on to care assistant and senior care assistant. I left to start my family and returned in 2018 as a bank carer
Lyn has now been promoted to PIC and she is doing a fantastic job.
Congratulation Lyn on completing your NVQ level 3 (2020)


Lauren

Lauren Whitman

Job Title: PIC/ care assistant

Joined: 2018

I have worked in domiciliary care for several years and wanted the opportunity to spend more time with the residents, working at Broadacres is a pleasure.


Tanya

Tanya Gabriel

Job Title: Head of care/PIC/ Diabetes Lead

Joined: 2015

I have been working at Broadacres since 2015, I had become very disillusioned after working within a large group and it is so refreshing to work in an independent home where the staff are valued. I have recently become one of the Diabetes Leads in the home, my role is to train staff and residents and monitor diabetes within the home, supporting residents who suffer from diabetes.
2017 Congratulations on your promotion to Person in Charge.
2021- congratulations on your promotion to Head of Care.


Charlie

Charlie Turner

Job Title: Carer/ Housekeeper

Joined: 2013

I have worked at Broadacres since 2013. I have completed my NVQ level 2 and am looking forwards to starting my level 3 in the near future. I have recently been promoted to Person in Charge and can't wait for this new challenge.
27/02/2020 Charlie is still with the Broadacres team but only as a bank worker now as her and her partner are running a local car garage together, we wish Charlie all the luck in the world.


Michelle

Michelle Eke

Job Title: Carer/Person In Charge/ Medication lead

Joined: 2010

I have been a carer for 8 years, 5 of which have been spent at Broadacres, I have achieved my NVQ Level 3 in Health and Social care and NCFE Level 2 in administering medication. I enjoy working at Broadacres and hope to spend many more years here.
2018 Congratulations Michelle on gaining your Leadership and management level 2 qualification.


Marie

Marie Atkins

Job Title: Carer

Joined: 2016

I started with Broadacres in October 2016 after being out of care for several years. It is a lovely place to work and build my confidence back up.


Ann

Ann Hill

Job Title: Housekeeper

Joined: 2007

I have worked at Broadacres for 11 years as a housekeeper, I have completed my NVQ Levels 1 and 2 in Housekeeping. Broadcares is a really friendly place to work.


Sue

Sue Everett

Job Title: Servery Assistant

Joined: 2016

I started work at Broadacres in 2016, the staff are all really friendly and I feel like I have been a part of the team for years.


Teresa

Teresa Harper

Job Title: Carer

Joined: 2017

I started working at Broadacres in May 2017, I have worked in care for 25 years and am happy to be working in an environment that holds dignity and respect in such high regard. It is a beautiful home with lovely people.


Oliver

Oliver Parsnip

Job Title: Furry friend

Joined: 2015

Oliver Parsnip came to Broadacres in November 2015 at just 16 weeks old, he was named by our residents and has very quickly become an important part of the home. He is spoilt rotten by residents, staff and visitors and he loves it!!


Louisa

Louisa Oldfield

Job Title: Carer/ End of life Coordinator/ Activity Coordinator

Joined: 2014

I have worked in the Health and Social care field for over 24 years, including working and supporting children and their families. I studied with the Open University gaining a level 4 and very much hope to eventually complete my degree. My role at Broadacres is both as full time activity coordinator and a carer, I enjoy both very much and get great job satisfaction.


Nick

Nick Cooper

Job Title: Relief Person in Charge/Carer

Joined: 2014

I have been employed by Broadacres for just over a year, I was lucky enough to come here as an agency worker and taken on permanently. I have worked in many different care homes, this is by far the nicest for staff and residents.


Dan

Dan Lavery

Job Title: Maintenance

Joined: 2016

I started at Broadacres in 2016. It is a pleasure to help maintain such beautiful buildings and surroundings. I completed my degree in countryside management several years ago and working at Broadacres gives me the opportunity to use my skills encouraging and enhancing wildlife and ecology.


Fiona

Fiona Farrow

Job Title: Head Chef/ Diabetes Lead/ Activity Coordinator

Joined: 2010

I have worked at Broadacres since 2010, I am Level 3 qualified in Supervisory Food Hygiene. I enjoy my work and love interacting with the residents. I regularly cater for our events in the home including buffets and cream teas.
I have recently become a diabetic lead within the home, my role is to train staff and residents and monitor diabetes within the home, supporting residents who suffer from diabetes.
2019-Fiona is joining the activity team working every other Friday, which she is really enjoying.


Marion

Marion Pratt

Job Title: Care Assistant

Joined: 2020

I have always wanted to work in care with the elderly due to childhood experiences and now that my Son has flown the nest I decided to have a career change and do something that I'm really passionate about.


Suzanne

Suzanne Marshall

Job Title: Care Assistant

Joined: 2020

I have worked in care for over 20 years, for 8 of those I worked along side Kim, so when an opportunity arose to be part of her team I jumped and the chance and haven't looked back.


Nicola

Nicola Pilgrim

Job Title: PIC/ care assistant

Joined: 2020

Ive worked in care for over 20 years, since starting at Broadacres i have ben promoted to PIC and I couldn't possibly enjoy it any more.


Jayne

Jayne Alexander

Job Title: Activities co-ordinator

Joined: 2022

I worked in care for around 5 years before coming to Broadacres to run activities, I wanted to try something different within the care industry, and activities were something I had always wanted to try. When I started at Broadacres everyone was so welcoming and the residents were amazing!


Paige

Paige Harris

Job Title: Bus Driver/Activities

Joined: 2023

When looking for something that worked around my family life I came across an advertisement for a bus driver at Broadacres, the hours worked really well for me. I had not worked in care before, but I have learnt so much since starting and love attending all the training.


Louise

Louise Gauntlett

Job Title: Night Carer

Joined: 2023

Following a recommendation from a friend who has worked at Broadacres Care Home for a number of years, I took the jump from childcare to caring for the Elderly. I started in 2023 on nights, we have a great team and work really well together. I am going to start my NVQ soon and train to become a senior.


Kerrie

Kerrie Campbell

Job Title: Home Trainer

Joined: 2022

Having worked in many different care settings, Broadacres was a breath of fresh air. The team are very supportive and works well as one big team. The home holds its values through everything it does, and the health and well-being of the residents are truly at the heart of everything we do.


Suz

Suz Huggins

Job Title: Carer

Joined: 2023

I am a really new member of the team! I have worked in care for 15 years. The training at Broadacres has been the best I have received within a home. I feel well-supported by the whole team. The home is stunning and feels just like home.


Nicole

Nicole Adams

Job Title: Care Assistant

Joined: 2022

I started at Broadacres in 2022, since joining the team i have started my NVQ level 3 and training to be a PIC senior care assistant. Its amazing to be able to have opportunities here and also have lots of support around me.


Lesley

Lesley Perry

Job Title: Night PIC

Joined: 2021

I joined the nights team back in 2021. I love my job and the team I work with. Its such as pleasure to work here.


Sophie

Sophie Campbell

Job Title: Care Assistant

Joined: 2023

I started at Broadacres at the start of 2023. I am working towards my level 2 NVQ and hope that i can go on to gain more qualifications.


Sandra

Sandra Root

Job Title: Care Assistant

Joined: 2014

I have my Level 3 NVQ and have worked with in Broadacres since 2014. I am also work in the Salon hairdressing 1-2 days a weeks. I love working in different departments and flexibility it provides for me and my family. Broadacres offers amazing person based care and I love being part a team that love and care for everyone.


Marion

Marion Syder

Job Title: Chef

Joined: 2020

I join Broadacres as a bank Chef to help cover holiday and sickness through the pandemic, as soon a permanent position came up I applied straight away. It's great to work in such a well supported home. I love that I can make person centered meal using fresh ingredients. I trained as a chef in 2012 and have kept up to date with my trainings.


Sally-Anne

Sally-Anne Jones

Job Title: Servery Assistant

Joined: 2022

I was a trained nurse until I retired. i decided that I quickly realised i did not like not working so i found myself a lovely part time job at Broadacres. Everyone was so welcoming and everyone helps me when i need it. Its great working with such a variety of people. The residents are great.