Brooke House

Brooke Gardens, Brooke, Norwich NR15 1JH
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9.7 56 Reviews
  • Brooke House, Norwich
Brooke House is available for 35 residents who require residential or specialist dementia care.

Brooke House care home is set in four acres of gardens surrounded by farm land, and provides care for 35 residents, including a wing for individuals who may need help expressing their needs, known as Brookefields. This wing has 14 rooms, and the remaining 14 single rooms and one companion room all have en suite facilities.

The spacious Edwardian home has an 'open house' policy which supports residents to maintain and develop existing relationships with family and friends, and welcomes visitors to become involved in the care homes activities.

Residents can benefit from visits from the home's hairdresser, library bus, chiropodist, art therapist, dentist, massage therapist, and village vicar. There is often a variety of formal entertainment in the form of singing, music and dancing.

Kingsley Healthcare Ltd operate a range of stylish and charming care homes, which specialise in a depth of personalised care packages to suit individual healthcare needs and lifestyle. Provision includes residential and nursing solutions, together with respite packages and skilled care for residents with learning disabilities or a dementia diagnosis.

The company is highly-regarded across the South Coast, while also having care homes in East Anglia, Bedfordshire and Cheshire. All of the homes consider sensitive and conscientious staff to be at the core of their philosophy, while all care plans are set up to suit individual need and independence.

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Care Provided by Brooke House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison Lake (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Brooke House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350

  • * Subject to successful assessment
  • (these prices are only a guideline, please contact Brooke House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Brooke House Reviews (56)

Total of 56, showing 1-20
9.7

Brooke House has a Review Score of 9.7 (9.734) out of 10, based on 15 reviews in the last 2 years. Over all time Brooke House has 56 reviews.

Overall Experience

  • 38
  • 16
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Review from J R (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been residents at Brooke House since January 2021. They prefer to spend time away from the main areas and enjoy having their meals together, in private, which the staff are very happy to facilitate.
I have always been informed promptly of any medical concerns and the appropriate
action has been taken.
With the idyllic, rural setting of Brooke House, it is possible to observe and, on fine days, communicate with nature within the grounds. This means a lot to my parents as they have always loved the countryside.

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Review from Michael H (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan/mum had been in the care home for twenty months. She had previously been a different home but Brooke House is, by far, the better home by a mile.
This goes down to the standard off the home to the food, activities and the very friendly carers.
Brooke House really took care of my nan like she
was their family, true care and empathy for her.
I can't thank the lovely management and staff enough for everything they have done and will always be truly grateful.

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Review from Tom C (Son of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brooke House has looked after my mum for the last two years and all the staff there have done an excellent job of caring for her as her physical and mental capabilities have declined. They have adapted the level of care accordingly and always made sure Mum was safe and supported. They are really kind
and dedicated. The number and variety of activities and entertainment provided seem to have increased over the last months which Mum really appreciates. We reviewed a really detailed and accurate care plan with the management recently and feel confident that all her medical needs are being met.

Reply from Alison Lake, Manager at Brooke House

Thank you for your feedback. It's a pleasure looking after your mum.


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Review from Lorraine S (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful welcome, easy to engage with the staff and ask any questions. Feel part of the family already only after a few difficult days. Thank you so much.

Reply from Alison Lake, Manager at Brooke House

Thank you for your review. I am glad you feel part of the Brooke House family.


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Review from Sarah L (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Brooke House is always a happy experience. Mum loves living there and tells me you only have to mention something and it appears. Staff are all so patient and kind. Activities are good and Mum enjoys them. After a period of management change, we are relieved to see a great manager in place
now. Thanks Brooke - we know Mum is in good hands.

Reply from Chantelle McCabe, Manager at Brooke House

Thank you for your review, Sarah, we strive to provide the best possible service to our residents here at Brooke House. I will be sure to share your positive review with the staff team.


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Review from P B (Sister-in-law of Resident) published on 24 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The welcome into the home is always warm and welcoming. Staff are always courteous. As a blind person, when my husband visits his sister (in the dementia unit), we would appreciate members of staff announcing their names and designated roles on meeting, until he was familiar with the voices!
The home
is always warm and bright and very clean.
With residents varying degrees of Alzheimer's/dementia, it is difficult to engage in activities but this does appear to be, in our opinion, somewhat patchy.
Dining areas are superb, with attention to detail, beautiful crockery, cutlery, napkins and fresh flowers on every table.

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Review from Barry R (Husband of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Brooke House for 18 months. She is cared for and loved by the staff and has a big smile for them, which means a lot to me. They care and attention to the needs of the residents is second to none. The house is kept to a very high standard by the domestic staff and the meals
are prepared well with a good range of menus. I have observed (and taken part) in the activities provided by the activity coordinators which add greatly to the lives of those living here.

Reply from Chantelle McCabe, Manager at Brooke House

Thank you for your review. I will be sure to share your positive feedback with the team.


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Review from Deborah W (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have all contributed to making the recent move to the home as positive experience as possible for both my parents.
The parent staying has been well cared for and has seemed to have relaxed and settled in the new surroundings. The parent visiting has been treated with kindness and consideration.

Reply from Chantelle McCabe, Manager at Brooke House

Thank you for your review; we are delighted to have your dad with us at Brooke House.


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Review from Sarah C (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brooke House is amazing! The staff are really friendly and look after Mum exceptionally well! As a family, we are always made to feel welcome and included. Dad is always welcome to have dinner with Mum and we are always treated to a slice of homemade cake in the afternoons! The activities arranged for
the residents are great and include trips to the seaside!
Thank you to all the staff.

Reply from Chantelle McCabe, Manager at Brooke House

Thank you for your lovely review, Sarah. I will be sure to feed back your comments to the staff team.


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Review from Patricia P (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Brooke House is a positive one.
My father has been shown kindness, compassion and respect from all staff - manager, carers, ancillary staff. Communication with us, his family, is strong and any request/question we have is answered swiftly and fully. We are made welcome whenever we
visit and never have the feeling that anything is put on for us for 'show'. When we visit, we can see that all residents are treated with the same care and patience as my father.
The home has a warm and welcoming atmosphere and clearly, a strong emphasis has been put on making it homely and not clinical. Nor does it have an institutional feel. The food is of a very high quality.
Choosing a home for my father was not easy and we are now quite confident that we chose the right home for him. The culture of Brooke House is to ensure residents continue to live their lives with dignity, which is equally important as any other aspect of their care - if not more so.

Reply from Chantelle McCabe, Manager at Brooke House

Thank you for your kind words. I will be sure to share this review with the staff team. We value your feedback and will continue to provide a high standard of quality care to our residents.


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Review from Sandra C (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brooke House staff were fantastic looking after Dad he was looked after with care and respect not just his physical needs but also his psychological and social needs.
The home was always clean and smelt nice and the food passed Dad's very critical pallet.
Thanks for looking after Dad so well.

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Review from Caroline B (Daughter of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father went to Brooke House Care Home after a spell in hospital in June. He has physically improved since being in the home but his mental capacity has deteriorated. The staff and support he gets are very good and he is happy to be there. The home is lovely with a wonderful garden and surrounding
countryside. As my father says, "I am in the perfect place for a retired farmer". We are very pleased with our choice of home for our father.

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Review from T W (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum to Brooke House around May after the care home she was in failed to care for her, this was the best decision I have ever made. From day one, I was so impressed by the home, the furnishings and the garden. My mum has excelled in every way possible and that's all thanks to such a wonderful
team. The management team are amazing, their warmth, kindness and understanding. They really listen and care about what I am saying. The care that my mum has received has been nothing but love, support, understanding and friendship from the carers. The home is beautiful. It feels so homely and is always so clean and well-kept. The food is amazing, nothing is too much trouble and all the staff go above and beyond to make it such a happy place to be. I cannot thank you all enough for everything that you are doing for my mum. I know she is so happy here and she loves it.

Reply from Chantelle McCabe, Home Manager at Brooke House

Thank you for your lovely feedback. We aim to provide the highest level of person-centred care to your loved one.


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Review from Richard C (Son of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother receives excellent care at Brooke House. All the staff are very kind and caring. They are patient and always treat Mum with respect. The house is set in a wonderful location and the facilities are very good.

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Review from M R (Partner of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brooke staff are professional, caring and considerate and that applies to everyone, whatever their job. Since being at Brooke my partner has received extreme kindness and help for which I thank them all.

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Review from John K (Nephew of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the appointment of the new manager, the whole atmosphere has improved dramatically, including proper recording of visitors entering and leaving. I do feel that more could be done by way of mental stimulus for residents capable of benefitting from it.

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Review from Rosemary B (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't praise the staff more - mum is very happy and well cared for. There is such a warm welcome and lovely happy atmosphere in her unit. The lounge is a lovely sunny room and her bedroom is always very comfortable and clean.

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Review from H C (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always found staff to be very caring and feel happy to leave my mother after a visit knowing she is being looked after.

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Review from Stephen H (Son of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find my father well cared for. He seems to be happy and I am pleased that there are various activities and entertainments that keep the residents entertained. My only real concerns are that sometimes other residents come into his room. One other concern is that sometimes his things have gone
missing and we have been unable to find them. Overall I am very pleased with the care my father receives.

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Review from David B (Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 93 years old. I have lived at Brooke House for more than seven years. For all of that time, I have been looked after extremely well and I am very content with the care I received. Brooke House is a happy place and the staff are outstanding.

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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Brooke House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Brooke House is calculated as follows: ( (130 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 173 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brooke House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (4)

Alison

Alison Lake

Job Title: Home manager

I began my journey with Kingsley over 10 years ago. I progressed through the company and have recently become the home's manager. Hard work pays off. I am proud to be the manager. Brooke is a beautiful home set in beautiful surroundings. The home has a calm and relaxing atmosphere where staff provide excellent care in a person-centred manner. Out of work, I enjoy spending time with my family and going for walks.


Robin

Robin Bedford

Job Title: Deputy Manager

I have worked in the care sector since 2015 and have progressed from Care Assistant to Deputy Manager. I was attracted to Kingsley Healthcare’s values and their approach to care in offering truly person-centred care, with residents and staff being part of one family. Brooke House is such a welcoming home in truly spectacular surroundings and I am very proud of the team that I work with. Building relationships with residents and their families is not just a job, it is a privilege, and I am passionate about our residents living the most fulfilling lives possible.


Emilia

Emilia Zera

Job Title: Hospitality Manager

I have over 13 years of management experience in the hospitality sector, running hotels and restaurants in Norfolk.


To work at Brooke House, it’s like going from your own home to a family member's home where you’re greeted with a big smile and a warm hug every day. Outside work I love kayaking, outdoor activities, music events/ festivals and of course spending time with my family and friends.


Sophie

Sophie Dye

Job Title: Administrator

Since graduating from university with a Marketing Masters degree, I have gained a range of experience in Admin roles across a variety of different sectors. I really enjoy working with the friendly team at Brooke House and getting to know all of our lovely residents. I also enjoy the variety in my role and learning something new every day. Outside of work I love going to the theatre, crafting and spending time with family.


Frequently Asked Questions about Brooke House

What types of Care is Brooke House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brooke House provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Brooke House have?

There are 33 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Brooke House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Brooke House to the centre of Norwich?

6.9 mile(s) as the crow flies, distance by road may be significantly further.