Brooke House

Brooke Gardens, Brooke, Norwich NR15 1JH
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9.7 56 Reviews
  • Brooke House, Norwich
Brooke House is available for 35 residents who require residential or specialist dementia care.

Brooke House care home is set in four acres of gardens surrounded by farm land, and provides care for 35 residents, including a wing for individuals who may need help expressing their needs, known as Brookefields. This wing has 14 rooms, and the remaining 14 single rooms and one companion room all have en suite facilities.

The spacious Edwardian home has an 'open house' policy which supports residents to maintain and develop existing relationships with family and friends, and welcomes visitors to become involved in the care homes activities.

Residents can benefit from visits from the home's hairdresser, library bus, chiropodist, art therapist, dentist, massage therapist, and village vicar. There is often a variety of formal entertainment in the form of singing, music and dancing.

Kingsley Healthcare Ltd operate a range of stylish and charming care homes, which specialise in a depth of personalised care packages to suit individual healthcare needs and lifestyle. Provision includes residential and nursing solutions, together with respite packages and skilled care for residents with learning disabilities or a dementia diagnosis.

The company is highly-regarded across the South Coast, while also having care homes in East Anglia, Bedfordshire and Cheshire. All of the homes consider sensitive and conscientious staff to be at the core of their philosophy, while all care plans are set up to suit individual need and independence.

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Care Provided by Brooke House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison Lake (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Brooke House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350

  • * Subject to successful assessment
  • (these prices are only a guideline, please contact Brooke House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Brooke House Reviews (56)

Total of 56, showing 21-40
9.7

Brooke House has a Review Score of 9.7 (9.734) out of 10, based on 15 reviews in the last 2 years. Over all time Brooke House has 56 reviews.

Overall Experience

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  • 16
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Review from Jenny R (Sister of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since visiting my sister for several years, the home has got steadily worse. The management and staff are constantly changing. No activities to stimulate the residents, occasional events, but not enough. Residents left to sit on their own. The grounds are a mess. The gardens and patio are full of weeds.
The bedrooms are basic, with no comforts. Not a happy place.

Reply from Lukasz Wawrzenczyk, Operations Manager at Brooke House

We are always happy to receive constructive criticism and would love the chance to discuss this with you. Although we have seen some management changes, our core staff remain in post and they are highly regarded by residents and their families. We employ two activities coordinators and now Covid restrictions have been lifted, we are able to welcome entertainers and resume trips out.


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Review from P J (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind and approachable. They have formed an excellent relationship with my father(his dementia makes him difficult) and they communicate well with him. One small niggle, my father's shower has been broken and unusable for the past two weeks. I would like this repaired asap, thank you. On
the whole, Brooke House is a caring, well-managed home with excellent staff.

Reply from Lukasz Wawrzenczyk, Operations Manager at Brooke House

Thank you for your positive review, highlighting the caring nature of our dedicated staff. We are sorry for the delay in fixing your father’s shower, which was down to a difficulty in sourcing the correct part. It’s been ordered now and will be fitted as soon as it arrives.


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Review from David W (Friend of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend loves it here. The care staff are excellent and management are very good. My friend loves the views and enjoys getting out into the garden. The food appears to look nice and the cleanliness is very good.

Reply from Shonah Gordon, Home Manager at Brooke House

Thank you for taking the time to review our home. I am so pleased to hear that your friend is enjoying the wonderful views and gorgeous garden. I will pass on your lovely positive comments to the team.


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Review from J E (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent. Really caring, really engaging, lovely staff. Standard of care and protection during Covid is brilliant. Management very good, they get things done.

Reply from Shonah Gordon, Home Manager at Brooke House

Thank you for your lovely review. I will share this with team Brooke as I know they will be delighted to receive such positive feedback.


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Review from P B (Wife of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident for a few weeks. No concerns whatever around the care and staff attitude. One small complaint, one of his expensive hearing aids went missing, although I can understand how it can happen. Everyone is very nice and friendly and I am pleased that we chose Brooke House.

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Review from Linda N (Respite Resident) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dangerously understaffed, they cannot either recruit or retain staff, have no routine and seem to lurch from one disaster to the next. Very uncomfortable place to live, even for a short time. The food is absolutely awful, no nutritional value whatsoever, cooked badly and really inedible. The view is
nice but it really isn't worth staying somewhere that is a really unacceptable shared wet room.
My advice is to keep looking, you will find somewhere far superior to this home.

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Review from Joy A (Friend of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend's sister is a resident and I often visit with her. The staff are always very friendly and attentive, nothing is too much trouble for them. It seems a very happy place and my friend's sister seems contented there.

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Review from Howard B (Nephew of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very professional and friendly. My Aunt is very well looked after and the staff make all the residents feel like family. They do lots of activities with all the residents to keep them entertained and motivated all the time.
I believe my Aunts happiness and well being has improved since
she moved to Brooke House and can't thank the staff enough.
I would highly recommend Brooke House and their staff and feel all the staff go above and beyond the role they need to do to make sure all the residents are well cared for and are looked after and happy.
The manager has gone well beyond her role with my Aunt and us with her support and care and I can't thank her enough.
Great place and staff first class.

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Review from Philippa E (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old mother, recently spent 6 weeks at Brooke House, following a stay in hospital with Covid.
I was extremely impressed with the care they gave her. She was in need of assistance as she had been bedridden for nearly 2 months, but with their guidance, she soon resumed her normal sprightly
self.
The home was clean and the staff could not be faulted, showing a great degree of care, friendliness and efficiency. My Mum felt the food was both wholesome and appetising. Any questions from me were always answered promptly.
I would have no hesitation in recommending Brooke House and would be happy for her to stay there again if ever needed.

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Review from Tina M (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been staying on a temporary basis for respite. The staff have been nothing but accommodating. Mum looks the best she has been for years. Her appetite has come back due to the lovely meals. She is settled. The staff know her well and are able to give detailed updates on events, her care and
needs. I have been able to relax knowing that she is stimulated and happy and enjoying her stay. She has been in very safe and caring hands. Mum has been in very safe hands.

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Review from M K (Son of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home ideal. The staff are very friendly, attentive and assisted my mother to settle down - in what is a new environment for her. They also help me with any questions I wish to ask. My mother enjoys the food and the personal attention she receives throughout the day. The management team are
also very helpful in sorting out queries I have.

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Review from Robert C (Son of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are in care here, my father due to his great age and my mother who has alzhiemers. All the staff here are friendly, helpful and very caring. The food is home-cooked and excellent with a choice each day. There is plenty of entertainment to keep body and mind active, overall I don't think
I could have found a better place for my parents.

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Review from Debbie S (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was just what my mum needed when she came here for respite care. The staff are lovely, very friendly and supportive. The facilities are lovely, well equipped and very clean.
My mum is leaving here a new woman!

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Review from Jen B (Sister of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Brooke House for nine months. The care she receives is outstanding and is always happy when we visit. Her husband was in Brooke House for three weeks before he passed away, the help, care and understanding he received in his last days were wonderful.

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Review from I P (Son of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and helpful. The level of cleanliness is of high quality and there is a busy schedule of activities.

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Review from L H (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was in need of urgent care and I made an online enquiry and the manager reacted straight away.
From there, she sorted everything out in 24 hours, changing surgeries, arranging nursing, a room and we arrived.
Due to my mum not being able to care for dad and need to have home care, Brooke House
have allowed us to pay weekly as long as we need care. I cannot thank them enough for looking after my dad. They do amazing work that goes unnoticed. They are all fabulous.

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Review from Paul L (Father of Resident) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff treat my daughter with care and consideration at all times. The staff handle my daughter's difficulties with due care and compassion and to maintain her dignity as best as possible. I feel confident that with my daughter's ongoing problems she is in the best place.

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Review from J B (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Brooke House have always displayed a kind and caring attitude towards my dad.
They paid particular detail to his environment ensuring it was personal to his own history. They have also demonstrated a high degree of compassion given his challenging circumstances and always supportive of
me.

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Review from Frances D (Daughter of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Brooke House showed the same care and affection for my mother as they would for one of their own family, despite the demanding behaviour caused by her dementia. They were also extremely supportive to my sister and me making a difficult situation easier to cope with.

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Review from Keith C (Husband of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brooke House is very professional and caring. My 63-year-old wife has now been a resident for 10 weeks and is suffering from mixed dementia (Alzheimer's and vascular dementia). The staff are welcoming to me, my family and friends and have helped us in this very difficult and emotional time and have
helped my wife settle so quickly. She is happy in her own 'bubble' and is safe and comfortable.

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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Brooke House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Brooke House is calculated as follows: ( (130 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 173 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brooke House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Alison

Alison Lake

Job Title: Home manager

I began my journey with Kingsley over 10 years ago. I progressed through the company and have recently become the home's manager. Hard work pays off. I am proud to be the manager. Brooke is a beautiful home set in beautiful surroundings. The home has a calm and relaxing atmosphere where staff provide excellent care in a person-centred manner. Out of work, I enjoy spending time with my family and going for walks.


Robin

Robin Bedford

Job Title: Deputy Manager

I have worked in the care sector since 2015 and have progressed from Care Assistant to Deputy Manager. I was attracted to Kingsley Healthcare’s values and their approach to care in offering truly person-centred care, with residents and staff being part of one family. Brooke House is such a welcoming home in truly spectacular surroundings and I am very proud of the team that I work with. Building relationships with residents and their families is not just a job, it is a privilege, and I am passionate about our residents living the most fulfilling lives possible.


Emilia

Emilia Zera

Job Title: Hospitality Manager

I have over 13 years of management experience in the hospitality sector, running hotels and restaurants in Norfolk.


To work at Brooke House, it’s like going from your own home to a family member's home where you’re greeted with a big smile and a warm hug every day. Outside work I love kayaking, outdoor activities, music events/ festivals and of course spending time with my family and friends.


Sophie

Sophie Dye

Job Title: Administrator

Since graduating from university with a Marketing Masters degree, I have gained a range of experience in Admin roles across a variety of different sectors. I really enjoy working with the friendly team at Brooke House and getting to know all of our lovely residents. I also enjoy the variety in my role and learning something new every day. Outside of work I love going to the theatre, crafting and spending time with family.