Brooke House

Brooke Gardens, Brooke, Norwich NR15 1JH
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9.7 56 Reviews
  • Brooke House, Norwich
Brooke House is available for 35 residents who require residential or specialist dementia care.

Brooke House care home is set in four acres of gardens surrounded by farm land, and provides care for 35 residents, including a wing for individuals who may need help expressing their needs, known as Brookefields. This wing has 14 rooms, and the remaining 14 single rooms and one companion room all have en suite facilities.

The spacious Edwardian home has an 'open house' policy which supports residents to maintain and develop existing relationships with family and friends, and welcomes visitors to become involved in the care homes activities.

Residents can benefit from visits from the home's hairdresser, library bus, chiropodist, art therapist, dentist, massage therapist, and village vicar. There is often a variety of formal entertainment in the form of singing, music and dancing.

Kingsley Healthcare Ltd operate a range of stylish and charming care homes, which specialise in a depth of personalised care packages to suit individual healthcare needs and lifestyle. Provision includes residential and nursing solutions, together with respite packages and skilled care for residents with learning disabilities or a dementia diagnosis.

The company is highly-regarded across the South Coast, while also having care homes in East Anglia, Bedfordshire and Cheshire. All of the homes consider sensitive and conscientious staff to be at the core of their philosophy, while all care plans are set up to suit individual need and independence.

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Care Provided by Brooke House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison Lake (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Brooke House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350

  • * Subject to successful assessment
  • (these prices are only a guideline, please contact Brooke House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Brooke House Reviews (56)

Total of 56, showing 41-56
9.7

Brooke House has a Review Score of 9.7 (9.734) out of 10, based on 15 reviews in the last 2 years. Over all time Brooke House has 56 reviews.

Overall Experience

  • 38
  • 16
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Review from Diane M (Mother-in-law of Resident) published on 19 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had lived at Brooke House for 9 years until her death in June. She always said how happy she was living in 'her' house as she regarded it. She particularly enjoyed the gardens and the views which reminded her of places in her past. She loved to talk about her life and staff members always had time
to listen and share her memories. She was helped and encouraged to be as independent and lead as normal a life as possible despite the Alzheimers from which she suffered. More recently when she became unwell and increasingly frail she was very well looked after and in her final hours, she was not left unattended until her passing. This is a reflection on the home of the care, commitment and compassion shown to Mum over the years and in her end of life care. From our perspective, we have always been made welcome when visiting and have had any questions or queries answered. Their caring and kindness were extended to us at a very difficult time even providing a funeral tea for the family.

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Review from Sharon Y (Daughter of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Brooke House since October 2017 and has settled in very well. I am so pleased to see that mum is very well cared for by all the staff. You are always made welcome to visit at any time, everybody is so friendly and caring. The home is a peaceful place situated in beautiful
surroundings with lovely gardens and rural views. So glad we choose Brooke House.

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Review from Catherine B (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brooke House is wonderful. I had to move both parents here at short notice 3 years ago.
Mum has thrived despite losing her memory. Even dad initially reticent and ungracious has now succumbed to its charms. The house is clean, well kept, loving and friendly. The staff are amazing and so kind. There
are no bells ringing unanswered, no foul smells, just laughter and genuine concern and respect for all residents.

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Review from Tanya D (Sister of Resident) published on 13 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care shown at Brooke House is excellent. Both management and staff get involved on a day to day basis, with the residents being their top priority. An outstanding care home where nothing is too much trouble.

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Review from Ben C (Son of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Brooke House in early Dec. He had suffered a stroke in August last year and then had a fall a couple of months later. It was clear that full-time care was needed. This being the case, he went into a home where his wife was already a resident, but it became clear he hated it and as
a family, we felt quite uncomfortable about it. After searching, we came across Brooke House. From the minute I contacted them, the manager and the rest of the staff have been absolutely first class. My father has also now been diagnosed with vascular dementia, and there is no doubt he can be quite a handful at times with his demands, but the staff at Brooke House have been brilliant, taking every issue and problem in their stride very professionally. Up until this time, I have nothing but praise for the manager and her hard-working staff and would have no hesitation in recommending them to anybody looking for a Care Home that would give them great service and more importantly, peace of mind.

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Review from D C (Daughter of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is so happy at Brooke House and his health has improved 100% since he arrived just before Christmas 2017. He loves the staff who are wonderful. The care is excellent and the staff so caring and professional.


I can't recommend enough. His room is comfortable and the food good. My father

loves his bed which is important to him and he can watch the birds in the fantastic gardens.

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Review from Kathleen H (Daughter of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has recently entered Brooke House and to date, her care has been excellent.


All staff engage well with both my mother, and also relatives who feel welcome at all times.


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Review from Jennifer W (Daughter of Resident) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Brooke House since July 2017 and seems to have settled in very well. I feel this is due to the kindness, care and good insight in the first instance by the Manager and duty Manager who accommodated mum's needs in placing her in the right environment. The transition period
went very smoothly and the manager re-assured me the whole time, which was an enormous help to me. I am so pleased to see that mum is very well cared for by all the staff. The home is a peaceful place situated in beautiful surroundings with peaceful rural views. We as a family are very glad to have found this home.

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Review from Diane H (Niece of Resident) published on 3 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely friendly place Brooke House is, I was made so welcome and my Aunt was so happy, baking cakes and chatting with other residents and staff - it gave me great piece of mind to know she was being looked after by staff that really cared. Every time I visit the place is so clean and fresh,
and my Aunt is always presentable and tidy, this is priceless!


I could not recommend you enough to anyone looking for a warm friendly and caring environment for a family member - many thanks to you all :)


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Review from Sarahlee S (Daughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I'm satisfied with the care my grandparents receive if there has been a problem it's always been dealt with in a professional manner.
Now we have new management the care home is so much more organised and friendly.
If you have a problem the management staff are much more approachable.

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Review from P & L F (Sister of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We wish to say that since my sister has been in your care, for the past eight months the care home has been excellent. The staff have been extremely helpful and friendly. It is nice that the manageress hs now got a dog there on a regular basis to help the resident. Every time we come to see her we are
always made to feel welcome. The only downfall is although her clothes are labelled she is still getting other peoples and shoes, which we have to sort out when we go, apart from that there are no complaints. Keep up the good work as it is a brilliant home.

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Review from PY (Sister of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is treated with love and kindness by all the staff and her best interests are considered at all times. Staff are approachable and will always try to answer any questions. The home also has a good relationship with my sister's GP who will be asked to call if there are any problems.

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Review from Margaret S (Uncle of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old Uncle with Alzheimer's has been treated with kindness and dignity throughout his stay. The team have managed his dementia without any problem and have given him the tender loving care he needs. As an ex-nurse who expects the best care, I am delighted to say my Uncle has been given just
that. The manager is exceptional as are most of her young team. Thank you.

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Review from Suzanne D (Daughter of Resident) published on 12 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend Brooke House to anyone wishing to find a care home for a loved one. The house is lovely and peaceful and the kind and caring staff go out of their way to make you feel comfortable and are always happy to answer any questions or look into any concerns. The patience and energy of the
team have helped immensely at this very difficult time.

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Review from Lister N (Husband of Resident) published on 29 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brooke House is situated in pleasant grounds with easy access for wheelchairs.
The home is very clean and welcoming, with excellent home cooked food.
My wife has been a resident for over three years and I visit her most days, I am always met with friendliness and told how Dora has been.
The care
is exemplary, with very well trained caring staff, and good equipment

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Review from Sheila S (Daughter of Resident) published on 28 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at this home for a year now, and her mental and physical conditions have both improved from when she entered the home in a confused state following 3 infections.
All the staff is kind and caring and every effort is made to interest Mother in activities.
She also has her hair done
and nails varnished from time to time.
There is a choice of meals.

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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Brooke House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Brooke House is calculated as follows: ( (130 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 173 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brooke House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Alison

Alison Lake

Job Title: Home manager

I began my journey with Kingsley over 10 years ago. I progressed through the company and have recently become the home's manager. Hard work pays off. I am proud to be the manager. Brooke is a beautiful home set in beautiful surroundings. The home has a calm and relaxing atmosphere where staff provide excellent care in a person-centred manner. Out of work, I enjoy spending time with my family and going for walks.


Robin

Robin Bedford

Job Title: Deputy Manager

I have worked in the care sector since 2015 and have progressed from Care Assistant to Deputy Manager. I was attracted to Kingsley Healthcare’s values and their approach to care in offering truly person-centred care, with residents and staff being part of one family. Brooke House is such a welcoming home in truly spectacular surroundings and I am very proud of the team that I work with. Building relationships with residents and their families is not just a job, it is a privilege, and I am passionate about our residents living the most fulfilling lives possible.


Emilia

Emilia Zera

Job Title: Hospitality Manager

I have over 13 years of management experience in the hospitality sector, running hotels and restaurants in Norfolk.


To work at Brooke House, it’s like going from your own home to a family member's home where you’re greeted with a big smile and a warm hug every day. Outside work I love kayaking, outdoor activities, music events/ festivals and of course spending time with my family and friends.


Sophie

Sophie Dye

Job Title: Administrator

Since graduating from university with a Marketing Masters degree, I have gained a range of experience in Admin roles across a variety of different sectors. I really enjoy working with the friendly team at Brooke House and getting to know all of our lovely residents. I also enjoy the variety in my role and learning something new every day. Outside of work I love going to the theatre, crafting and spending time with family.