Burgh House

Burgh House High Road, Burgh Castle, Great Yarmouth NR31 9QL
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9.7 99 Reviews
  • Burgh House, Great Yarmouth
Burgh House is a two-storey building set in the rural landscape of coastal Norfolk and ensures residents lead as full a life as possible in a warm, friendly and caring environment.

The single and double bedrooms at Burgh House have en-suite facilities and are attractively furnished and decorated. Each room has a phone and television point and residents are encouraged to personalise their rooms to create a home-from-home environment.

The house also has two communal lounge areas, including a quiet lounge where residents can read and relax, or a large, more lively lounge which features a large screen television.

Another great delight is the landscaped garden and patio area where residents can put their green fingers to good use, or simply relax in the sunshine.

Residents can enjoy home-cooked food which is served in a spacious dining room by friendly staff. All palettes and individual diets can be catered for by the experienced kitchen staff who aim to make every meal time a pleasure.

Entertainment is regularly scheduled at the home and includes all seasonal and patriotic occasions and events. The care home provides residents with a range of optional entertainment including: weekly keep fit classes, local outings, quizzes and crafts.

Burgh House also has a visiting hairdressing, chiropodist and dry cleaning service which are available upon request.

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Care Provided by Burgh House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Burgh House Residential Care Home Ltd
  • Person in charge
  • Shonah Wade (Registered Manager)
  • Admission Criteria
    • Ages 58+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Burgh House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,350
    • Self-Funded Residential Dementia Care £1,200 – £1,350
    • RESPITE Self-Funded Residential Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,200
  • (these prices are only a guideline, please contact Burgh House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting hours, if however wishing to view the home for the first time, please call ahead and the team will ensure someone is available to show visitors round.


  • Parking

  • The home has a large car park to the front of the care home with ample parking space.


Burgh House Reviews (99)

Total of 99, showing 1-20
9.7

Burgh House has a Review Score of 9.7 (9.700) out of 10, based on 19 reviews in the last 2 years. Over all time Burgh House has 99 reviews.

Overall Experience

  • 88
  • 11
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Date Published

99
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Review from Lynn H (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Burgh House at short notice, I viewed on same day of calling, very open with information and showed me all the facilities which were perfect for Mum's needs of respite, she loves it so much she has decided to become a permanent resident. I haven't seen her this happy in a long time. All staff
members are very helpful, polite, caring and treat Mum with respect. Thank you. It has taken a huge weight off my shoulders.

Reply from Shonah Wade, Registered Manager at Burgh House

Thank you so much for taking the time to submit a review, I am delighted that Mum decided to stay with us, Mum is a lovely lady who has settled in well. The members of the team are all amazing and I will share your positive feedback with them. Thank you.


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Review from Lyn H (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother resided at Burgh House for five months until her passing a few weeks ago at the age of 98. My sister and I would like to express our sincere thanks to all the staff for the outstanding care she received whilst at Burgh House. Nothing was too much trouble. The management was also outstanding,
ensuring my sister and I were looked after at our time of need. Thank you to the manager and one of the assistant managers, you have created an amazing care home you should be very proud of.

Reply from Shonah Wade, Registered Manager at Burgh House

Thank you so much for taking the time to submit your review, Mum was a delight to look after and myself and the team were honoured to have been given this opportunity. We are very proud of the team at Burgh House and will continue to ensure all residents receive first-class care and support.


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Review from K G (Daughter of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been in Burgh House for a year, it took her a while to get used to being in a home, but now she is enjoying it. Her quality of life has improved a lot, she likes taking part in all the activities. The home is lovely and bright with no smell of urine. All the staff are friendly and always
available if there is a problem. I would not hesitate to recommend this home to family and friends.

Reply from Shonah Wade, Manager at Burgh House

Thank you so much for taking the time to submit a review, the lovely positive feedback will be passed on to the team to reinforce the good work they do. Thank you again.


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Review from K F (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well-run by a good management team.
They listen and try to correct any issues. Communication is sometimes disconnected and results in gaps in care.
There always seems to be a difference in care when new members of the care team start.
The overall condition of the home is good but the
lift is very small and it's a struggle to get in with a wheelchair. Cleanliness on the whole is good, laundry very good, sometimes the table in the room is not cleaned regularly especially the legs! The staff all work hard, are very polite and kind. Always happy to listen and get issues corrected asap. Unfortunately the food is poor at times.

Reply from Shonah Wade, Manager at Burgh House

Thank you so much for taking the time to submit a review. I will ensure your feedback is actioned and I will certainly let the departments know the gaps identified. Thank you again for your positive feedback I will ensure they are shared.


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Review from M B (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Burgh House a home from home for Mum. Staff are always kind and friendly and do their best even when rushed off their feet. Food always looks tasty and wholesome. If I have an issue I can always approach a member of staff and management and mostly deal with it straight away, equally, they come
to me if a problem has popped up. Happy we chose Burgh House for Mum. She likes living there.

Reply from Joseph Greiner, Manager at Burgh House

Thank you for taking the time to complete a review. The whole team at Burgh House are exceptional and strives to provide the best service. I am glad you have entrusted us to care for Mum.


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Review from E W (Niece of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie spent the last few months of her life at Burgh House as she became difficult for us to care for her at home. I write on behalf of our family as she only had surviving nieces and nephews. Burgh House is just down the road and we always heard what a lovely place it was. Now we have had firsthand
experience.
The staff were always smiling and delivered an excellent standard of care to our auntie. Burgh House gave us a feeling of a happy and safe place to be.
The management team always communicated with us giving regular updates on Auntie’s wellbeing.
Burgh House during a challenging time for our family will always be remembered and appreciated.

Reply from Shonah Wade, Manager at Burgh House

Thank you for taking the time to review Burgh House. I am pleased that we were able to offer the family some reassurance that Aunty was being well cared for. I will ensure the team members are made aware of the excellent care they provide. Thank you again for the lovely feedback


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Review from Sharon H (Daughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a 4 week stay at Burgh House, he was well cared for, the staff were expectational and an asset to their profession. There are no complaints at all. Definitely will be booked again for the next holiday.

Reply from Shonah Wade, Manager at Burgh House

Thank you for taking the time to review Burgh House, I will certainly pass on your kind words to the carers. They are an exceptional team. We look forward for caring for Dad again.


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Review from Anne S (Friend of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very caring and efficient - very kind to me, and pleasant every time I visit my dear friend.
The home is clean, fresh and bright, and a happy place to be.

Reply from Shonah Wade, Manager at Burgh House

Thank you for taking the time to send in a review. It's lovely that everyone is kind and pleasant, all the staff do an amazing job. It's a pleasure to read. Thank you again.


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Review from Gillian M (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy to have found such an amazing place to care for my dear mum. The home goes the extra mile all the time to provide the best possible care. The events programs are so bang on for the residents and there are lots of choices. No one really wants to put a loved one into care but Burgh House has
such a family feel about it we all agree Mum is living her best life. The staff are a credit to their occupation and keep us fully updated with all of Mum's care plans. I can fully understand the high score they receive for the service they provide.

Reply from Shonah Wade, Manager at Burgh House

Thank you so much for the lovely review, I am delighted that Mum is living her best life. I 100% agree that the staff are a credit and we are lucky to have them. Thank you from us all at Burgh House.


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Review from J B (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents are in Burgh House they are very happy there, all the staff are very caring and helpful. Their room is lovely overlooking the well-kept garden, which they are looking forward to sitting in when the weather is warmer! All their pictures and family photos were fixed to the walls by
the maintenance staff which made their room more homely, thanks to everyone for making them so welcome!

Reply from Shonah Wade, Manager at Burgh House

Thank you so much for the lovely review, I am pleased to read Mum and Dad have settled in well, its a delight to care for them. Their room certainly looks homely. Thank you again for the positive words


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Review from D L (Son of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the standard of care my mother has received since she has moved in. In the 3 years Mum has lived at Burgh House, she has received excellent care. The staff are friendly and polite. Mum also gets on well with the other residents.

Reply from Shonah Wade, Registered Manager at Burgh House

Thank you for your kind review, it's lovely to read that Mum is being well looked after. The staff all work extremely hard to ensure everyone receives the best care.


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Review from Grant L (Son of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Compared to our experience with other care homes, Burgh House appears to offer its residents a lot more interaction, entertainment and excursions. This is clearly very important to the mental well-being of residents and a confidence builder for our family. No one likes to see their loved ones in care
at all, but when they are, they want to see them being cared for and shown empathy, respect and even love.

Reply from Shonah Wade, Registered Manager at Burgh House

Thank you for your kind words, Burgh House strives itself with caring, competent staff who all care for the lovely residents regardless of their area of work. I will ensure the staff team is made aware of your kind words.


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Review from Carol W (Stepdaughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As is usual, our visits to the home are welcoming, even though the staff are very busy. Our stepmother isn't aware, her moods are 'up and down' so we are ordered 'not to chat' or 'to go home' at times, but staff are available for updates! I had Covid in December so not so many visits. A lot of our time
has been taken up by calls and emails to social services and Stepmother's bank HO dug to a problem, now sorted. We are relieved that Stepmum can remain at Burgh House.

Reply from Shonah Wade, Registered Manager at Burgh House

Thank you so much for taking the time to write this lovely review, I will pass on your comments to the care team who all work very hard to ensure the well-being of the residents are met at all times.


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Review from Cathryn P (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum to Burgh House in July 2023. It took about 6 weeks for her to settle in but now she loves it and joins in all the activities. The staff are all friendly and approachable and you can see they actually care about the residents. I like the fact I can visit Mum whenever I wish, no appointment
necessary, as is the case with some care homes. I would recommend Burgh House to anyone.

Reply from Shonah Wade, Registered Manager at Burgh House

Thank you so much for this lovely review, I will certainly pass this on to the carers, they will be absolutely delighted as they work so hard to make the resident's life the best it can be.


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Review from David B (Husband of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had to go into a care home as I’m 85 years old and was no longer able to provide the care at home that she needed. This care home was once used by a dear friend of ours and we did visit every a few times before she passed on. We were so impressed with the care she received we had no hesitation
in choosing Burgh House. My wife has now been there now one year and four months and because we have been married for over sixty-five years and very, very rarely separated she found it at first very difficult to settle in. The management went out of their way many times to help her settle in including changing her room and finding space during the day where she could continue with her hobby. They have been wonderful and she’s now very settled and happy and now helps any new guests to settle in if they are finding it difficult like she went through.

Reply from Shonah Wade, Registered Manager at Burgh House

Thank you so much for the lovely review, I will ensure all the staff are made aware of this lovely review. Thank you for taking the time.


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Review from Christine W (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was 95 and he went into Burgh House Care Home while we went on a break. The staff were kind and caring. His room was lovely and looked out onto the garden. He enjoyed his days there, they got him all his foods he liked to eat in. Nothing was too much trouble and I feel that I was listened to
on all things I needed to know.

Reply from Shonah Gordon, Registered Manager at Burgh House

Thank you so much for taking the time to submit your review, Burgh House strives to ensure every person is treated with dignity and respect and every individual's wishes and needs will be catered for the best we can. I will pass this lovely review on to the team.


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Review from Kieran M (Son of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found this care home to be very clean and the staff are very caring.
We have not had any issues, mum has been here for around 7 years now.
There are activities during the week, leaving the weekends generally for family and friends visits.
The home did exceptionally well during the covid
outbreak.

Reply from Shonah Gordon, Registered Manager at Burgh House

Thank you for your lovely review, I will pass this on to the care and domestic team as they work so hard to ensure all residents are well cared for. Thank you again.


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Review from S G (Granddaughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that look after my nanny are kind and compassionate. They show love to her and make her feel like she isn’t alone as my nan sometimes finds it hard being away from her own home. The facilities and the environment are amazing. Just an overall lovely place

Reply from Shonah Gordon, Registered Manager at Burgh House

Thank you for your lovely review, I will pass this on to the staff. The staff at Burgh House works extremely hard to ensure the well-being and needs of all the residents are met.


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Review from J G (Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am most impressed by the general attitude of the staff and the care they take to preserve the dignity of those cared for. Those cared for are referred to as residents, not patients. The clothes they are given to protect their clothes are called napkins, not feeders. The windows are set low in the
walls which looks strange from outside but this makes the residents able to see outside rather than just looking at the sky. There is no smell of urine at all.

Reply from Shonah Gordon, Registered Manager at Burgh House

Thank you for your kind review, I will pass this on to the staff team. The team works tirelessly to ensure the welfare of the residents are cared for at all times.


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Review from V H (Resident) assisted by family/friend published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all excellent, friendly and helpful. The food was very nice.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Burgh House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Burgh House is calculated as follows: ( (166 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 227 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burgh House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Shonah

Shonah Wade

Job Title: Registered Manager

Joined: 2023

I have worked in Health and Social Care for 30 years starting from the age of 18. I am delighted to have been appointed to Registered Manager within Burgh House and working locally within my home town.


I am qualified with NVQ Level 4 in Health and Social Care & Registered Managers Award and have various Training courses undertaken within the companies.


I am passionate about good care and believe everyone should be cared for as if they were your family, that way everyone will receive the best you can offer.


I believe in my staff and will endeavour to support them throughout their journey with me.


Em

Em Bunting

Job Title: Assistant Manager

Joined: 2019

Em has worked for Burgh House Since 2019, during this time has been promoted to Assistant Manager and continues to lead a team of 55 Members of staff. She oversees the Medication System and staff-led competencies.


Chloe

Chloe Stilwell

Job Title: Assistant Manager

Joined: 2019

Chloe was employed in 2019 and has been promoted to Assistant Manager during this time. She is responsible for Resident related systems, such as Care Planning and Medication. Chloe oversees a team of 55 staff.


Frequently Asked Questions about Burgh House

What types of Care is Burgh House registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Burgh House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Burgh House have?

There are 53 Single Rooms.

What are the Facilities & Services at Burgh House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Burgh House to the centre of Great Yarmouth?

2.9 mile(s) as the crow flies, distance by road may be significantly further.