Burgh House

Burgh House High Road, Burgh Castle, Great Yarmouth NR31 9QL
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9.7 99 Reviews
  • Burgh House, Great Yarmouth
Burgh House is a two-storey building set in the rural landscape of coastal Norfolk and ensures residents lead as full a life as possible in a warm, friendly and caring environment.

The single and double bedrooms at Burgh House have en-suite facilities and are attractively furnished and decorated. Each room has a phone and television point and residents are encouraged to personalise their rooms to create a home-from-home environment.

The house also has two communal lounge areas, including a quiet lounge where residents can read and relax, or a large, more lively lounge which features a large screen television.

Another great delight is the landscaped garden and patio area where residents can put their green fingers to good use, or simply relax in the sunshine.

Residents can enjoy home-cooked food which is served in a spacious dining room by friendly staff. All palettes and individual diets can be catered for by the experienced kitchen staff who aim to make every meal time a pleasure.

Entertainment is regularly scheduled at the home and includes all seasonal and patriotic occasions and events. The care home provides residents with a range of optional entertainment including: weekly keep fit classes, local outings, quizzes and crafts.

Burgh House also has a visiting hairdressing, chiropodist and dry cleaning service which are available upon request.

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Care Provided by Burgh House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Burgh House Residential Care Home Ltd
  • Person in charge
  • Shonah Wade (Registered Manager)
  • Admission Criteria
    • Ages 58+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Burgh House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,350
    • Self-Funded Residential Dementia Care £1,200 – £1,350
    • RESPITE Self-Funded Residential Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,200
  • (these prices are only a guideline, please contact Burgh House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting hours, if however wishing to view the home for the first time, please call ahead and the team will ensure someone is available to show visitors round.


  • Parking

  • The home has a large car park to the front of the care home with ample parking space.


Burgh House Reviews (99)

Total of 99, showing 21-40
9.7

Burgh House has a Review Score of 9.7 (9.700) out of 10, based on 19 reviews in the last 2 years. Over all time Burgh House has 99 reviews.

Overall Experience

  • 88
  • 11
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Date Published

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Review from Jane H (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad recently became a permanent resident at Burgh House. As a family, we did not really want to see Dad in a care home, but unfortunately, it was no longer possible to manage him at home. The team at Burgh House have been so understanding of all my worries and any issues that arise they always address
promptly. The care staff and management team really do care and will look at each resident as an individual. They are happy to discuss and implement individual requests/needs even if these are not part of the usual routines. Thank you to all the team. I would definitely recommend.

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Review from Sharon M (Niece of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved to Burgh House in March 202, sadly dying in late October at the fantastic age of 98. Burgh House staff made the last few months of my aunt's life as happy and comfortable as they possibly could. I had confidence in them, their care and their professionalism. I felt they always had my aunt's
best interests at heart and were welcoming of her family. As a social care manager myself I would have no hesitation in recommending Burgh House, its staff and management team for looking after my aunt so well in those last few months of her life.

Reply from Joseph Greiner, Manager at Burgh House

Thank you so much for your kind words, the team work extremely hard and I will ensure they receive your feedback.


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Review from Patricia K (Daughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call to the manager who came to our home which was very informal, discussed Burgh House and the service they provided for my father. Initially my father was going to stay for respite for a month. We have now a confirmed diagnosis of Alzheimer’s. Unfortunately, we are unable to sustain
the high level of care in his own home. The manager and staff were very welcoming.

Reply from Joseph Greiner, Manager at Burgh House

Thank you for such lovely comments, we are so pleased you have been happy with the service we provide at Burgh House.


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Review from Mark G (Nephew of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was resident in Burgh House from May 2019 to September 2021, and during that time had excellent care from the team there. From being in a confused, lonely and physically weak state on arrival she improved immediately and enjoyed the company of the residents and being the home where her mother
(my grandmother) was resident for many years too. During the covid19 pandemic, the staff at management at Burgh House diligently protected the residents and kept them safe.

Reply from Joseph Greiner, Manager at Burgh House

Thank you so much for such positive comments I will ensure I pass these on to our wonderful team.


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Review from Linda S (Daughter of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away and was residing at Burgh House. The care and kindness shown to both my mother and myself was amazing, even after mum's death everyone continued to support me and offer assistance. All at Burgh House are exceptional people and I wish them a happy future.

Reply from Joseph Greiner, Manager at Burgh House

Thank you so much for such wonderful comments, we always try to care for everyone involved including family and it makes me so happy to hear you have felt that from our team here at Burgh House.


Thank you!


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Review from Julie C (Daughter of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been at Burgh House for just over a week but already she is happier and more content. All the staff are friendly, helpful and efficient and mum is definitely benefiting from the excellent care and support she is receiving.

Reply from Joseph Greiner, Manager at Burgh House

Thank you so much for your kind words, I will be sure to pass them on to the staffing team.


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Review from Ann W (Daughter of Resident) published on 6 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has only been at Burgh House for a week and she is already looking so much better. She’s so much happier too and more relaxed. The owner/manager has been excellent, friendly and professional and organised everything for her arrival in a very short time. He, along with the staff have made the
transition so smooth and made mum feel so welcome and my sister and me. Everything that was said would be done has been done and mum is settling in well. My thanks to you all.

Reply from Joseph Greiner, Manager at Burgh House

Thank you very much for such lovely comments, I'm sure your mum will be very happy with us.


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Review from Karen S (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was in Burgh House for about 2 1/2 years.
The care given was always excellent. Carers kept in touch, with care plans and changes reported to my sister and I. The Manager and secretary always kept in touch about any problems, and the information was always given in an appropriate and professional
manner. The food was good with lots of variety. My sister and I could not have asked for better care for our mum, we as a family would recommend Burgh House to any families looking to keep their loved ones safe and looked after while needing care and assistance in their later years.
Thanks to all involved in my mum’s journey.

Reply from Joseph Greiner, Manager at Burgh House

Karen,


Thank you so much for such wonderful comments, your mum will be missed dearly as will you all. I will pass your comments on to the staff, thanks again.


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Review from William A (Son of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and always helpful and look after my mother really well, even more so during this Covid-19 pandemic.
It's been a hard twelve months for everybody involved in the care home and they have managed to keep the place running and families updated.

Reply from Joseph Greiner, Manager at Burgh House

Thank you so much for your kind comments, I will pass them on to the team.


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Review from Tina A (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here since September 2020. Can't rate the home enough. From staff to activities. Even during the lockdown. Communication is great. The staff are friendly. Nothing is too much trouble. The home is exceedingly clean, well decorated and homely. When allowed days out are organized and unlike
some homes, we can pick mum up when we want to take her out.
All staff and management are prepared to help residents when needed.
10/10 in all aspects of the home.

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Review from Jennifer W (Sister of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a permanent resident at Burgh House since July 2019. The care she has received during that time has been excellent, the management and staff provide a very high-quality care package for the residents and every effort is made to ensure that the residents are happy and well looked after.
My sister is very happy to be living at Burgh House and I would have no hesitation in recommending the home to anyone who is looking for a care home for their loved one/s.

Reply from Joseph Greiner, Manager at Burgh House

Thank you so much for your wonderful review, it's always a pleasure and we are very grateful for such kind comments.


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Review from Claire L (Granddaughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely nan has resided at Burgh House for twenty months. When she came to you, she had had a lengthy stay in hospital and had been very unwell.
Nan soon began to flourish and became stronger with each passing day with the love and care from all the wonderful care team. She truly thrived on the tasty
home-cooked food and loved all of the entertainment that is offered - particularly the sing-along parties!
She had become frightened in her own home, but this fear evaporated at Burgh House, and this was a pure joy to see.
Nan became my nan again, and for that, I will always be so grateful.
My Nan sadly passed away last week, but even at this incredibly difficult time, this wonderful home shone through. With careful safety checks, I was able to be with my nan in her final days. My nan was cared for with such love, dignity and compassion by the amazing team, and I too was always so well supported. I cannot thank you all enough for everything you have done.

Reply from Joseph Greiner, Manager at Burgh House

What wonderfully kind words, thank you so much. I will forward your comments on to the team as they will be so appreciative of them. It's always a pleasure to care for people and we pride ourselves on not just caring for the resident but for the whole family. Thank you for letting us care for your wonderful Nan.


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Review from Carolyn W (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother recently had 3 weeks convalescence care at Burgh House following a lengthy hospital stay, and from start to finish, the attention to her needs were absolutely first class. Mum had endured a very difficult few months with ill health, and was in great need of TLC - she was certainly given great
care and attention. She had a lovely bright en suite room, and all her needs were met and indeed exceeded. I had real concerns about Mums potential to fall but the Manager and his team went above and beyond, to ensure her safety at all times, and kept a close watch on her mobility (and safety) as her health and strength began to improve and she became more mobile. All the staff, without exception, were cheerful and helpful, and Mum enjoyed her daily visits from the chef! She happily advised that the food was really lovely! The Manager communicated with me regularly about Mums welfare, and even with the present Covid issue, very careful visits were supported. The whole team deserve a big thank you!

Reply from Joseph Greiner, Manager at Burgh House

Thank you so much for such a lovely review, we're so glad that she is now back in her own home and able to live independently again, take care and you know where we are if you need us again.


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Review from Cecilia M (Daughter of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff very friendly and welcoming. Mother went there for respite following a stay in hospital with a broken leg so she was not very mobile. Staff listened carefully to the family when putting together a care plan. Mum had regular welfare checks to ensure her wellbeing. Staff were also very
accommodating in allowing visits where possible, which helped with mum's mental wellbeing as well as her physical recovery.

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Review from Hannah E (Granddaughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't have a bad word to say about Burgh House. From the initial contact, the manager was immediately interested in discussing what Grandad is like as an individual and what his likes and dislikes and needs were in order to provide tailored care, and this approach meant so much. The process of trying
to place him, navigating what is already a minefield, but especially doing so during COVID was really tricky and emotionally draining but the manager provided fantastic support and reassurance at this time. Since Grandad moved in, the worries we had as a family have about his safety have gone, we have complete trust in Burgh House. The care is holistic and personalised, the facilities are fantastic and the whole team are second to none and always friendly, approachable and willing to help. During COVID it has felt particularly difficult with not being able to have physical contact but a huge thank you to the whole team for the care you provide and for all that you do, you're amazing!

Reply from Joseph Greiner, Manager at Burgh House

Thank you so much for such a lovely review, we can't thank you enough. Things have been very different during the current pandemic but it's so lovely to hear your kind words.


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Review from Nancy S (Granddaughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma moved into Burgh House Care Home just one year ago. As I’m sure it is for many residents and their families, the experience of leaving behind her own home/our lifelong family hub was upsetting and traumatic. Arriving at Burgh House, the staff were lovely, supportive and welcoming and Grandma
very quickly settled in accepting it as her new home and has always seemed extremely happy, which has been a huge relief to us. Burgh House is a wonderful care home and staff are kind, caring and treat Grandma with respect and dignity. The manager is approachable and accommodating and obviously cares a lot about the wellbeing and happiness of his residents. In these current difficult times of the global pandemic, the manager and his staff have made a huge effort to find innovative ways to keep residents in connection with their families and we were all very grateful for that on my grandmas 92nd birthday recently. I feel happy knowing Grandma is safe, happy and well cared for at Burgh House.

Reply from Joseph Greiner, Manager at Burgh House

Thank you. It is such a boost to receive such lovely comments and gives us that extra motivation to continue to strive for more. Many thanks and stay safe.


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Review from Sally L (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Regarding the 'disco drive' through at Burgh House recently - inspirational.
So wonderful to see so many happy smiling faces of both residents and their families at this difficult time.
The best thing that has happened for me since the lockdown.
Thank you so much to the manager and all concerned.

Reply from Joseph Greiner, Manager at Burgh House

Thank you so much, we do try and spread joy wherever possible and it was so good to see everyone so happy, smiling and dancing.


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Review from O H (Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and helpful staff and helpers. It's been a happy time while I've been here. Excellent help and care from everyone. Thank you all.

Reply from Joseph Greiner, Manager at Burgh House

You are very welcome and we're glad you have enjoyed your time with us, thank you for your positive review of our service.


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Review from B J (Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care, tea in the mornings. Staff, everyone are so helpful.

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Review from Alison P (Granddaughter of Resident) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my nanny and great aunt are residents here and the care and attention they receive is wonderful. They are both very comfortable and happy and will say on numerous occasions that the staff are friendly and nothing is too much trouble. I cannot speak highly enough of Burgh House and would like to
thank the manager and all the staff for making them feel so at home.

Reply from Joseph Greiner, Manager at Burgh House

Thank you so much for your kind words, I will be sure to pass them on to our team.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Burgh House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Burgh House is calculated as follows: ( (166 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 227 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burgh House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Shonah

Shonah Wade

Job Title: Registered Manager

Joined: 2023

I have worked in Health and Social Care for 30 years starting from the age of 18. I am delighted to have been appointed to Registered Manager within Burgh House and working locally within my home town.


I am qualified with NVQ Level 4 in Health and Social Care & Registered Managers Award and have various Training courses undertaken within the companies.


I am passionate about good care and believe everyone should be cared for as if they were your family, that way everyone will receive the best you can offer.


I believe in my staff and will endeavour to support them throughout their journey with me.


Em

Em Bunting

Job Title: Assistant Manager

Joined: 2019

Em has worked for Burgh House Since 2019, during this time has been promoted to Assistant Manager and continues to lead a team of 55 Members of staff. She oversees the Medication System and staff-led competencies.


Chloe

Chloe Stilwell

Job Title: Assistant Manager

Joined: 2019

Chloe was employed in 2019 and has been promoted to Assistant Manager during this time. She is responsible for Resident related systems, such as Care Planning and Medication. Chloe oversees a team of 55 staff.