Burgh House

Burgh House High Road, Burgh Castle, Great Yarmouth NR31 9QL
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9.7 99 Reviews
  • Burgh House, Great Yarmouth
Burgh House is a two-storey building set in the rural landscape of coastal Norfolk and ensures residents lead as full a life as possible in a warm, friendly and caring environment.

The single and double bedrooms at Burgh House have en-suite facilities and are attractively furnished and decorated. Each room has a phone and television point and residents are encouraged to personalise their rooms to create a home-from-home environment.

The house also has two communal lounge areas, including a quiet lounge where residents can read and relax, or a large, more lively lounge which features a large screen television.

Another great delight is the landscaped garden and patio area where residents can put their green fingers to good use, or simply relax in the sunshine.

Residents can enjoy home-cooked food which is served in a spacious dining room by friendly staff. All palettes and individual diets can be catered for by the experienced kitchen staff who aim to make every meal time a pleasure.

Entertainment is regularly scheduled at the home and includes all seasonal and patriotic occasions and events. The care home provides residents with a range of optional entertainment including: weekly keep fit classes, local outings, quizzes and crafts.

Burgh House also has a visiting hairdressing, chiropodist and dry cleaning service which are available upon request.

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Care Provided by Burgh House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Burgh House Residential Care Home Ltd
  • Person in charge
  • Shonah Wade (Registered Manager)
  • Admission Criteria
    • Ages 58+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Burgh House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,350
    • Self-Funded Residential Dementia Care £1,200 – £1,350
    • RESPITE Self-Funded Residential Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,200
  • (these prices are only a guideline, please contact Burgh House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting hours, if however wishing to view the home for the first time, please call ahead and the team will ensure someone is available to show visitors round.


  • Parking

  • The home has a large car park to the front of the care home with ample parking space.


Burgh House Reviews (99)

Total of 99, showing 61-80
9.7

Burgh House has a Review Score of 9.7 (9.700) out of 10, based on 19 reviews in the last 2 years. Over all time Burgh House has 99 reviews.

Overall Experience

  • 88
  • 11
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Date Published

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Review from Karen S (Mother of Resident) published on 7 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into care in July of this year. She is very happy there. The staff are great and very caring. Always make me and the family so welcome at all times.
My family and I are so pleased we picked this home. They all do a great job.

Reply from Joseph Greiner, Manager at Burgh House

Hello, thank you so much for your lovely comments, we always try to put a smile on the face of our residents and their families whenever and wherever possible. Having such a wonderful and supportive family who become part of the home makes it all so much better, thank you.


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Review from Elizabeth P (Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the girls and other staff helpful at all times. The food was always excellent.

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Review from Adair H (Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well looked after.
The staff are lovely and also the food is very good.
I feel much better since I have been here.

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Review from Julie J (Daughter of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were suddenly faced with needing to put our mum into care we were so pleased to find Burgh House who were only too happy to accommodate her. After a month's trial she became a permanent resident. We have been so completely satisfied with everything from the care team through to the management,
the food and the comfort of her room. Following an accident outside of the care home, Mum needed surgery on her knee. On returning from hospital she has been well cared for by everyone at Burgh House. Mum tells us that she is very happy and content and that everyone is lovely and very kind. What more could we ask for.

Reply from Joseph Greiner, Manager at Burgh House

Thank you, for such a wonderful review. It is always a pleasure to care for someone who is so much fun and brings joy to our wonderful home, which is made even better by having such a supportive family.


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Review from G A (Daughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy at Burgh House, she described the staff as very caring, the food wonderful and the atmosphere happy and upbeat. She said that I couldn't have found a better place for her to have respite.

Reply from Joseph Greiner, Manager at Burgh House

Thank you so much for your positive comments, we can't wait for your mum's next stay.


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Review from J P (Daughter of Resident) assisted by family/friend published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living here as it is so nice to have people around me and the staff are like an extended family. I feel safe and never lonely. My medical needs are dealt with promptly and my personal care is attended to daily and whenever else it is required.
The home is always fresh and inviting to
visitors.
Well done Burgh House.

Reply from Joseph Greiner, Manager at Burgh House

Thank you for your lovely comments from all at Burgh House.


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Review from Cecil P (Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and consider this to be my home. The staff are all very friendly and nothing is too much trouble. I feel loved by everyone in the home and have even been given the job of head gardener and look after all the hanging baskets.
Lately, my health has not been that good and the staff have
all been extra caring and helpful. The manager even took me to an appointment himself. This home is wonderful and I would happily recommend it to others.

Reply from Joseph Greiner, Manager at Burgh House

Thank you very much we strive to do the best for everyone in our care and if that means going the extra mile we will do that too.


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Review from Anita R (Respite Resident) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding facility. I could not wish for anything better to help me recover after my stay in hospital. Superior accommodation. Excellent staff who are all excellently trained not only in the caring but also in all other aspects. Top of my list. Food lovely with a good variety of menu. Laundry service
second to none.
I would recommend this facility to all and everyone.
Oh, by the way, brilliant management who make it all possible.
Thank you so so much.

Reply from Joseph Greiner, Manager at Burgh House

Thank you so much for such lovely comments and we wish you all the best on your return home, don't be a stranger ;-)


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Review from C B (Respite Resident) assisted by family/friend published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the service I've received. Staff are always willing to go the extra mile. My confidence has grown so much in the short time I've been here. I will certainly be recommending this service to others.

Reply from Joseph Greiner, Manager at Burgh House

Thank you so much for the kind comments, it was a pleasure helping you get back on your feet. Good luck for the future you Will be missed by all the staff. Kind regards Manager.


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Review from Terry W (Daughter of Resident) published on 12 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being hospitalised for 8 weeks it was apparent that my mother was too ill and frail to return home, so the only alternative was to find a care home for her. Some years ago her sister had been in Burgh House so it was decided that this was the home where she would be happiest. Considering her care
needs I was doubtful whether Burgh House would accept her, but how wrong I was, they welcomed her in with open arms and showered her with kindness. Her room was bright and sunny, looking out over the open fields, which she could see from her bed. The girls were lovely, regularly attending to her needs night and day.
Unfortunately, Mum was only there a few weeks before passing away but in that time she was treated with the dignity that a lady of 92 deserves. The manager is a lovely young man, caring and approachable and the staff are brilliant. I would recommend this home to anyone looking for the next chapter in their loved one's life and for their peace of mind.

Reply from Joseph Greiner, Manager at Burgh House

Thank you so much for your wonderful comments, it was a pleasure to care for your mum even though it was sadly only for a short time. I will pass your comments on to the staff who will be so grateful, they deserve all the acknowledgement they can get, thanks again.


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Review from Pamela F (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident in this home for nearly a year following poor health issues. She had her own private room, bathroom facilities, television etc. They provided exceptional care to my mother at all times and were happy in their work. They also provide days out and external stimulation.
There are
daily activities which take place whether you want to participate or decide not to. We are unable to find fault in this home which is rare these days and they provided a perfect setting for my mums later years.
I would highly recommend Burgh House Residential Care as a full package if you are in the position to need the facilities for yourself or for a loved one. We cannot thank them enough for their wonderful care.

Reply from Joseph Greiner, Manager at Burgh House

Thank you so much, reviews like this always make the hard work worthwhile, many thanks J.Greiner.


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Review from Nathan Y (Grandson of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended giving Brugh House a look from a customer of mine, so that's what I did.


From the first visit to the home we all knew it was a nice homely place and that my nanny would settle here (which I'm glad to say she has and has become to know this as her home).


Unlike other places,

you can come and go here to see you're relatives at any time of the night and day like you would if they were still living at home (which is not the case in other places that have set visiting hours).


From the very top (manager) down all staff are very nice and approachable and nothing is too much to ask of them, there are always different activities going on and trips out of the home, which my nanny takes advantage of.


I like the fact that we are encouraged to also use it as a home, if we want a coffee we can go and grab one, it really is a home from home. Trust me when I say your loved ones will be in safe hands!


Reply from Joseph Greiner, Manager at Burgh House

Hi Nathan. Thank you so much for your positive comments. We strive to be a friendly, caring and welcoming home so I am so pleased to hear your positive comments and will be sure to pass them on to the staff. Kind regards.


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Review from Josephine T (Niece of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness in Burgh House are wonderful. The management is fully engaged with the residents which makes it much more of a home. Different activities most days help keep minds alert and help people chat together and not sit on their own all day in their rooms.
Being in a care home is not
most peoples choice but if it's necessary this home has to be ranked amongst the best.

Reply from Joseph Greiner, Registered Manager at Burgh House

Wow thank you so much for such an amazing review, we will always continue to strive for the best possible care and with reviews like this, it helps give us all an extra boost.


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Review from Sally H (Relative of Resident) published on 22 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law resides at Burgh House.
From the moment we needed help to safeguard his care, Burgh House has been incredible. Although there were difficulties with him settling at first, Burgh House were kind and very patient, he now loves his 'hotel'.
Recently with health issues, his care has
been incredible.
While keeping the standard of fun and care at all times the home meets each resident's needs.
We are so grateful to all the staff for the brilliant way they have looked after our relative.
Thank you.

Reply from Joseph Greiner, Registered Manager at Burgh House

Thank you!! It is an absolute pleasure to be able to spend time with such a lovely, kind and charming man and the support from such a lovely family makes it all so much easier.


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Review from W F (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burgh House is a very friendly care home. Staff very kind and helpful. My mother is in there also my mother-in-law and I am more than happy with how they are cared for, would highly recommend.

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Review from Joanna K (Granddaughter of Resident) published on 12 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nanny has been a resident at Burgh House for over 3 years. She is well cared for and is very happy within the home. The staff and management are very friendly and helpful and she gets excellent care provided. I am extremely happy my Nanny lives within such a lovely environment supporting her needs
and she feels safe and secure. There is lots of entertainment and activities going on and its lovely to see the residents joining in and having fun.

Reply from Joseph Greiner, Registered Manager at Burgh House

Thank you for your review, it is greatly appreciated and makes all the hard work worthwhile.


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Review from M F (Friend of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Burgh House for 13 very happy years and I continue to visit her friends there weekly. The place is always very clean and fresh. The food looks good too. Entertainment and fun organised for each day, lots of laughter. Staff friendly and helpful, even though they are very busy.
It
would suit me very well to end up there - but not just yet!!

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Review from Julie (Daughter of Resident) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home from Home!


Support & care is second to none. The manager is very supportive & professional. When my mother moved into B House (aged 90) her Life expectancy was 8 weeks. 14 months on, she is looking forward to her Granddaughters wedding Sept 2017! This has been achieved by a combined effort

from the manager and his staff & the love of family.


The telephone is always answered by a human being! The manager and his efficient secretary are always available to respond to enquiries. It isn't unusual to see him participating in a game of bowls with his residents!


Over the past 12 months, my mother has been taken to 'The Sealife Centre' & couldn't wait to tell me that the manager had given her plenty of coppers for the slot machines! They went out for a Christmas Dinner & were also taken to see 'Aladdin' at 'The Pavilion'. Mum also enjoyed a trip to the Circus. Over the past 14 months, Burgh House has hosted 3 lovely Garden Parties with refreshments & live music for the resident's &their families.


Reply from Joseph Greiner, Registered Manager at Burgh House

Hi, thanks so much for this review, it has been a pleasure caring for your mother and we can't wait to see her celebrating on the day of the wedding.


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Review from Ali F (Granddaughter of Resident) published on 31 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I now have my two Nan's as residents of Burgh House, one has been a resident for just over a year, the other one is only just settling into her new surroundings, who is enjoying the company of others, and joining in with the weekly activities. What is so lovely is that the management arranged a room
for both of them to share, they have known each other for years, one is 99 the other is 97, (they love putting the world to rights between them).
Each of them requires different care needs, which are always met and carried out to a very high standard with, dignity, respect, love and care at all times. All the staff are always friendly and everyone greeted with a smile, nothing is too much trouble for any one of them, what ever their needs are at different times of the day or night.
Burgh House is always bright fresh and airy, and all residential bedrooms and social areas are always kept spotless at all times.
Burgh House is a professional, happy and welcoming home.

Reply from Joseph Greiner, Registered Manager at Burgh House

Thank you for such a positive and lovely review we always strive to improve and offer the best we can and reviews like this help give us the motivation to keep doing the best we can, thanks again.


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Review from Maureen T (Daughter of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Burgh House the next best place from home. Cozy, comfortable and caring. The carers there are wonderful so dedicated to their jobs and nothing is too hard or difficult for them to do. Pleasant atmosphere, fresh and love to smell the food cooking. The management is very friendly, knowledgeable
and easy to talk to. Thank you, Burgh House and staff for caring so much about your residents.

Reply from Joseph Greiner, Registered Manager at Burgh House

Thank you so much for such a lovely review, we all work very hard and this kind of response to our work is very much appreciated by all.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Burgh House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Burgh House is calculated as follows: ( (166 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 227 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burgh House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Shonah

Shonah Wade

Job Title: Registered Manager

Joined: 2023

I have worked in Health and Social Care for 30 years starting from the age of 18. I am delighted to have been appointed to Registered Manager within Burgh House and working locally within my home town.


I am qualified with NVQ Level 4 in Health and Social Care & Registered Managers Award and have various Training courses undertaken within the companies.


I am passionate about good care and believe everyone should be cared for as if they were your family, that way everyone will receive the best you can offer.


I believe in my staff and will endeavour to support them throughout their journey with me.


Em

Em Bunting

Job Title: Assistant Manager

Joined: 2019

Em has worked for Burgh House Since 2019, during this time has been promoted to Assistant Manager and continues to lead a team of 55 Members of staff. She oversees the Medication System and staff-led competencies.


Chloe

Chloe Stilwell

Job Title: Assistant Manager

Joined: 2019

Chloe was employed in 2019 and has been promoted to Assistant Manager during this time. She is responsible for Resident related systems, such as Care Planning and Medication. Chloe oversees a team of 55 staff.