Chiswick House

3 Christchurch Road, Norwich NR2 2AD
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9.7 45 Reviews
  • Chiswick House, Norwich
Chiswick House is an outstanding-rated care home situated on the outskirts of Norwich city centre. The home provides short-term, respite care and longer term support, based on each person's individual needs.

Originally a large Victorian building, Chiswick House has been adapted into a homely and welcoming care home with a grand entrance hall, dining room and friendly communal areas. The home's 32 comfortable bedrooms are situated around the home, with most benefiting from en-suite bathrooms. There is also a hair salon and adapted bathrooms. A bright conservatory overlooks the home's well-presented garden which are surrounded by trees. The home has recently underdone an extension to create 6 new bedrooms with ensuite facilities and an enlarged kitchen area.

Residents enjoy a full activities programme at the home. There are regular trips out to the local area, including visits to local cafes, parks, shops and the historic sites in Norwich city centre.

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Care Provided by Chiswick House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mariana Condruz (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Chiswick House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Chiswick House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside the home.


Chiswick House Reviews (45)

Total of 45, showing 1-20
9.7

Chiswick House has a Review Score of 9.7 (9.722) out of 10, based on 9 reviews in the last 2 years. Over all time Chiswick House has 45 reviews.

Overall Experience

  • 38
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Review from P W (Son of Resident) published on 31 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father took up residence at Chiswick House at the end of December 2023. He had some falls in the early months requiring hospital care which was dealt with well by the home even though the ambulance took over three hours to respond. He feels at home in Chiswick House but considers there could be improvements
in residents washing facilities.

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Review from S B (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Chiswick House. The rooms are very clean and the food good. There are a lot of great activities which my mum really enjoys. Nothing is too much trouble for the staff and they are extremely caring. When I visit, I always feel welcomed as the staff are so friendly.

Reply from Amanda Bensly, Regional Manager at Chiswick House

Thank you so much for your kind feedback. The teams are thrilled to hear this, and feel privileged to support mum at the home.


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Review from Anne V (Friend of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My excellent experience began when I first met the manager. This lady is a credit to her position, and represents everything about the home, as I later discovered. The fact that my resident friend feels comfortable with the very supportive staff is clear every time I visit.

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Review from Catherine C (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very ready to answer queries and receive comments. The staff are very caring and patient, and my father rarely has a complaint, saying he feels content and safe.
Interesting activities and visits are arranged, and there is always some activity on offer.
The food is excellent, and
the medical care is attentive.

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Review from Clare W (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are so pleased our mother is living in such a caring environment.
Mum is, most importantly, very happy and always talks about the kindness of staff.
When visiting, I always feel welcomed as if visiting a friend's home.

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Review from Heather W (Daughter-in-law of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a beautiful home run by dedicated and caring staff. The rooms are pleasant and the gardens impressive. My mum-in-law chose to come to live here and she has thrived and improved in health since moving in. My husband and I are happy that his mum is well looked after, she has everything she needs
and is happy and relaxed. When we visit, we are treated with kindness, respect and hospitality and we enjoy our time there.

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Review from G B (Respite Resident) assisted by family/friend published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very pleasant and always willing to help. The rooms were kept perfectly clean every day. The food was excellent. Really enjoyed staying at Chiswick House and look forward to staying again.

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Review from H H (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit, we knew that my father would be happy having respite care here. He is an active and sociable 90-year-old who loved every minute of his three and half week stay. While there, he had a minor health issue which was referred to a GP as a temporary patient and he was treated quickly
and appropriately. This enabled our family to know that we could all feel confident and relaxed and all enjoy our holiday. He can't wait to have a return holiday!

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Review from Gill H (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived very successfully, happily and contentedly at Chiswick House Care Home for eight years until her end of life in February 2023. The end-of-life care that Mum received from the manager, deputy manager, all care staff and the dedicated end-of-life staff member was outstanding and exceptional.
Mum was cared for so well right up to the end, with family members given time, food, drink, listening ears, compassion and inclusivity, enabling us to spend time with Mum and be with her every minute until she died. On behalf of my whole family, we will always be grateful to the wonderful team at Chiswick House for making Chiswick Mum's home, for welcoming us all (and our dogs) throughout the eight years, for giving Mum personal care throughout her life and end days. You could not have done any more and we all thank you very, very much.

Reply from Amanda Bensly, Regional Manager at Chiswick House

Thank you so much for your kind words, which the team have deeply appreciated. The whole team feel that it has been a pleasure and privilege to support Mum and all her family (including the dogs) throughout her life at Chiswick House. Her beautiful smile will always be remembered fondly.


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Review from Wendy W (Daughter of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care provided for my dad. The manager is excellent and supported by a wonderful team. They go over and above constantly. I spent a lot of time at the home and watched the way they were with other residents as well. They are always attentive and incredibly patient. Nothing
is too much trouble. There is a huge range of activities and visitors of interest.
They all took the trouble to get to know Dad and know what he liked and wanted, when he needed gentle encouragement, or needed to be left alone. I could not recommend this home more highly. I knew it the second I walked through the door. The whole feeling is light, airy and above all friendly.
I felt really protective and responsible for doing the right thing by my lovely dad and sending him to Chiswick was absolutely the right thing. This will give me peace forever and that is priceless.

Reply from Amanda Bensly, Regional Manager at Chiswick House

Thank you so much for your kind words. The team always take great pride in supporting each person as an individual and receiving this feedback has fuelled that further. They feel privileged to have been able to support your dad and his family, as part of the Chiswick House community.


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Review from Tracy M (Daughter of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Chiswick House as her residential home for the previous seven years closed. The move for an 87 year old proved very stressful and initially did affect her well-being. Within weeks of her move to Chiswick, she flourished. Eating better, engaging with people, health improvements and
perhaps most important - a sparkle in her eyes.
The manager at Chiswick House could not have been more helpful. The manager and her staff team work tirelessly to ensure every resident lives their best life.
My husband and I both commented only a couple of weeks ago that Mum was the best we had seen her in recent years. Well done and thank you Chiswick!

Reply from Amanda Bensly, Regional Manager at Chiswick House

Thank you, the team were thrilled to hear these kind words. It was a real pleasure to get to know and support your mum at Chiswick House. Her love of music and people will be an ongoing memory for us all.


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Review from Mike H (Son-in-law of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Chiswick House Care Home for over six years and throughout this time she has had a very good experience. The rooms are very comfortable and clean, the facilities are excellent and the care staff are always attentive and friendly. Residents are treated as individuals
and their own preferences and needs are always taken careful note of. Chiswick House has a family atmosphere and my mother-in-law could not have had a better experience of care. I would certainly recommend the home to friends.

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Review from Lesley M (Daughter of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m very pleased with the care my mother receives at Chiswick House Care Home. The manager and deputy work so hard to care for all residents and other staff. It’s not been an easy last two years with all the Covid restrictions and difficulties caused by this horrible virus.
My mother is warm and safe,
she is allowed visitors according to whatever ‘rules’ are in place. She is also allowed to take walks outside, weather permitting, in her wheelchair to gain fresh air and see what is going on in the area.
All food is baked onsite and is delicious, in the past when I was able to stay for a meal it was always so tasty. Mum has a choice of what she likes to eat.
The staff are so patient, kind and caring, I can’t think of a better place for Mum to live.

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Review from S C (Grandson of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chiswick House Care Home have been looking after my gran for over seven years and have always been highly professional. The food is excellent and the manager and deputy work brilliantly together. They have been exceptional with getting contact with her whenever we call and everyone is so friendly and
accomodating.

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Review from Jenny T (Granddaughter of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chiswick House Care Home is warm and safe. The staff work really hard and are always on hand to help when we call to speak to Gran. They are well trained and always cater to her needs.
Gran's needs are always met and when we suggest new things for her to eat they always try to help, she doesn't eat
alot but when she does they always take it on board.
It's great that she is alot out and to have visitors as this is so good for her mental health and really gives her something to focus on.
Keep up the good work.

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Review from Kate W (Granddaughter of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran is a resident at Chiswick House Care Home. I phone the home to speak to her regularly and they are always so helpful and caring. Gran feels safe and the staff work very hard to preserve her dignity whilst ensuring she is well looked after. Gran always mentions how nice the food is and how the
staff cater for all of her requests. The manager and deputy manager are always incredibly helpful. Gran is allowed visitors and is also allowed out of the house, this has meant that Gran has been able to spend quality time with her great-grandchildren who she loves. This has helped so much in promoting Gran's mental health. Thank you Chiswick House for everything you do for my gran.

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Review from Liz A (Daughter of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Chiswick House Care Home for seven years and is being cared for extremely well. The manager, deputy manager and all the staff are very caring and patient. They work very hard to ensure Mum’s needs are met. Mum is allowed visitors and trips out to promote her mental health
and wellbeing. The food is well prepared and Mum's needs and requests are always catered for. There is entertainment in the afternoons if any resident chooses to join in. Mum is happy amongst all the carers who she has got to know and trust.

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Review from Dave C (Son of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Tell the owners and managers of Chiswick House to fix the TV in the resident's rooms.
This is an important part of the resident’s independence; to watch what they like in their own private place.
The change over from analogue to digital TV required new, higher quality aerials. Old, badly maintained
installations often need re-wiring. The symptoms are frozen pictures or channel signal strength too weak to tune.
Residents rarely complain. Signals that are ‘on the borderline' often deteriorate in extreme weather.
The management of Chiswick House should know that if their Maintenance Manager can’t fix the problem when the families of the residence complain, a local Aerial Service company will know exactly what is required. Especially as this has been unsolved for many years!
It took them (Chiswick House) 15 months to supply adequate WiFi during the lockdown. How long will it take them to provide adequate TV service in the bedrooms!? If the head office management doesn’t know how to do this employ a local company who do know how to do this!
Our Mum pays enough to deserve better service from Chiswick House.

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Review from Angus S (Son of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and welcoming staff and management. The adaptation and resourcefulness during the pandemic have been really outstanding. Excellent communications and genuinely caring service provision, they do a difficult and demanding job well, cheerfully and with humanity.

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Review from David H (Next of Kin) published on 6 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The social elevation of care staff is long overdue: at Chiswick House, the 'key worker' status of the manager and all staff, including kitchen and caretaker, has never been in doubt to me. My friend was a resident there for 6-years: a man with severe mobility issues and a difficult temperament. Through
choice, he never socialised nor took any part in the extensive and daily activities available. And yet, I never felt that he was excluded from the 'society' of the home. The treatment he received was always attentive, very personal and very human. I was always consulted/informed about every issue regarding his care. He, himself, could tell me the name of each carer attending to him. I never felt anything but confidence and gratitude about his stay at the home. As a measure of my esteem for the home, I invited the manager to read at my friend's funeral, and his two favourite assistants also attended the service. To my mind, the manager and the staff elevate the meaning of the care service.

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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Chiswick House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.822 for Chiswick House is calculated as follows: ( (91 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 107 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Chiswick House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 17 Mar 2025

Large ensuite rooms available


Awards / Recognitions (11)

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Meet the Team (1)

Mariana

Mariana Condruz

Job Title: Registered Home Manager

Mariana is the dedicated home manager at Chiswick House.


Frequently Asked Questions about Chiswick House

What types of Care is Chiswick House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chiswick House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Chiswick House have?

There are 30 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Chiswick House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chiswick House to the centre of Norwich?

1.3 mile(s) as the crow flies, distance by road may be significantly further.