Chiswick House

3 Christchurch Road, Norwich NR2 2AD
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9.8 46 Reviews
  • Chiswick House, Norwich
Chiswick House is an outstanding-rated care home situated on the outskirts of Norwich city centre. The home provides short-term, respite care and longer term support, based on each person's individual needs.

Originally a large Victorian building, Chiswick House has been adapted into a homely and welcoming care home with a grand entrance hall, dining room and friendly communal areas. The home's 32 comfortable bedrooms are situated around the home, with most benefiting from en-suite bathrooms. There is also a hair salon and adapted bathrooms. A bright conservatory overlooks the home's well-presented garden which are surrounded by trees. The home has recently underdone an extension to create 6 new bedrooms with ensuite facilities and an enlarged kitchen area.

Residents enjoy a full activities programme at the home. There are regular trips out to the local area, including visits to local cafes, parks, shops and the historic sites in Norwich city centre.

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Care Provided by Chiswick House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mariana Condruz (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Chiswick House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Chiswick House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside the home.


Chiswick House Reviews (46)

Total of 46, showing 21-40
9.8

Chiswick House has a Review Score of 9.8 (9.763) out of 10, based on 10 reviews in the last 2 years. Over all time Chiswick House has 46 reviews.

Overall Experience

  • 39
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Date Published

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36

Review from David H (Next of Kin) published on 6 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The social elevation of care staff is long overdue: at Chiswick House, the 'key worker' status of the manager and all staff, including kitchen and caretaker, has never been in doubt to me. My friend was a resident there for 6-years: a man with severe mobility issues and a difficult temperament. Through
choice, he never socialised nor took any part in the extensive and daily activities available. And yet, I never felt that he was excluded from the 'society' of the home. The treatment he received was always attentive, very personal and very human. I was always consulted/informed about every issue regarding his care. He, himself, could tell me the name of each carer attending to him. I never felt anything but confidence and gratitude about his stay at the home. As a measure of my esteem for the home, I invited the manager to read at my friend's funeral, and his two favourite assistants also attended the service. To my mind, the manager and the staff elevate the meaning of the care service.

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Review from E H (Granddaughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chiswick House is an excellent place to visit and even better for looking after loved ones. Staff are all friendly and bend over backwards to help and make you feel welcome. Couldn’t wish for a better place for my grandma to be.

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Review from Kevin H (Son of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

•   Resident for over a year Dad has loved his new home as staff and residents have been so friendly and kind. The staff are so professional and caring - a constant reassurance to us, he is in the safest and best place.
•   Extremely well-managed with care of the highest standard both day and night. When
medical attention was needed it was immediately provided with excellent follow up from staff and the doctor.
•   Quality and variety of food is excellent and birthdays really special.
•   Dad loves the daily varied and excellent entertainment (staff are improvising with some great ideas during lockdown) Every effort is made to protect the staff and residents from Covid-19.
•   Residents are well-respected and their views are taken into account in monthly residents’ meetings.
•   Communication is excellent and nothing too much trouble for the staff.
•   No hesitation in recommending this residential home to anyone.
•   It really is his home and feels like it both for Dad and for us.

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Review from Joanna A (Daughter of Resident) published on 29 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already recommended Chiswick House many times. They are exceptional providing excellent individualised care with real attention to detail and nothing is too much trouble. They were a second family to my father. They took time to help him settle in and encouraged him to engage with the wider community
of residents. Everything stems from a brilliant management team and staff who work well together. They enjoy their work and take a real interest and really understood Dad’s needs. My father would never have wanted to be in a care home but when he had a stroke he needed additional care. The care home never stopped thinking how they could improve. We visited most days and were always welcomed it was like visiting him in his own home. Without exception there is a feeling of calm with all residents seeming happy and content. My father passed away naturally and the care home treated him with such dignity. If he had not been happy I know he would have chosen to have gone sooner. Thank you

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Review from M F (Niece of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chiswick House is a warm, welcoming care home with pleasant and helpful staff. The efficient and friendly carers leave nothing to be desired and there are plenty of them to attend to the needs of the residents. The pristine cleanliness is satisfying. Residents seem happy, well fed and comfortable.

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Review from Catherine K (Daughter of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chiswick House has provided excellent care for my mother for over 4 years. The carers are kind, thoughtful and resourceful. They like the residents and spend time with them making sure that the residents are known as individuals.
Personal care is provided with respect.
The home acts as a powerful
advocate for the residents, ensuring that other agencies work to meet the residents' needs e.g. Liaising with GPs, hospital etc.
The home provides a wide range of activities and entertainment and ensures that residents who want to, can access the wider communities e.g. Theatre, shopping etc.
Relatives and friends are warmly welcomed by the staff with no barriers to visiting.
The food is freshly cooked with fresh ingredients with individual preferences accommodated.
The premises are comfortable and clean with a lovely accessible garden. My mother has favourite pieces of her own furniture in her room making sure she feels at home.

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Review from Mick N (Son of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed in Chiswick house for seven months. The quality of care delivered by all the staff meant that she settled in very quickly and had a very enjoyable, safe and comfortable stay. The staff team, to a person, are all very pleasant and take time to know the residents. The quality of food and the
effort put into meal time is excellent. When I visited my Mum, staff know who I was and kept me well informed of Mum's issues and achievements of the week. Mum clearly benefited from her stay, enjoying improved health and feeling supported as an individual.

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Review from Barbara M (Daughter of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The right place for my mother. Everyone is kind and caring. I feel very welcome when I visit and well informed about Mum.

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Review from Josie C (Granddaughter of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic and welcoming experience. The food and drinks have been lovely and we so appreciate being able to eat meals with my grandma.
Staff are so friendly, gentle and attentive.
Thank you so much!

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Review from Colin M (Son of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I had visited ten care homes in the Norwich area prior to discovering Chiswick House. On meeting the manager I instinctively knew our search was over! The home exudes warmth, compassion and you immediately feel welcome. The staff of varying ages and experience, are always cheery yet act
in a professional manner. The residents appear happy and content; the atmosphere being calm and relaxed. My own mother had a number of challenging needs, but the staff never gave up and sought differing ways to assist her. A wonderful and caring home for our mother.

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Review from Marianne A (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to give up independent living and the move to a residential home can be a time of great concern for individuals and their families. Mum's move to Chiswick House couldn't have been smoother, more reassuring or more effective. The manager and her staff are attentive and caring. We know that
mum is being well looked after and she feels safe with round the clock care which means we are also secure knowing we've done the best thing for her.
Both the exterior and interior of Chiswick House are well maintained and welcoming. The level of cleanliness throughout is extremely high. There is a high level of staffing and facilities. The meals prepared by the house chef are appetising and delicious. It's no coincidence that our visits our between 11:30 and 1:30pm, of course, we are there to see mum but anticipation runs high when the dessert trolley appears.

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Review from Barbara W (Resident) assisted by family/friend published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Chiswick House for 3 years now, and I like that my daughters can visit whenever they want to and bring their dogs if they have them with them. My bedroom is very quiet and peaceful and I like watching TV in there. I like being near enough to the park and garden centre for my daughter
to push me there in my wheelchair. Everyone here works very hard to look after me, thank you.

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Review from Patricia M (Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only praise Chiswick House. Nothing is too much trouble, staff are kind, patient and always happy to help.

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Review from Anabel K (Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with this home. I have an excellent, well-equipped room with toilet and my vegetarian diet is well provided for.

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Review from Irene C (Resident) assisted by family/friend published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Laundry is no longer going missing - improved.

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Review from Shirely J (Friend of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a visitor three times a week, I find each time I come the staff are always helpful and very polite. The residents seem to be quite content and well cared for, it's also nice that they have lots of activities.

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Review from J C (Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first experience at a care home (at age 90). I'm at a distance from family so I'm finding it new and difficult, but staff are caring and it becomes easier week by week. The environment is beautiful and visitors help. A whole new life experience.

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Review from Patricia M (Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have met with only kindness since I came to Black Swan (Chiswick House) care home. I have made many kind acquaintances and friends.

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Review from C A (Friend of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely and clean, very friendly. Lots of things for the residents to do. The food is plentiful and always well presented. Plenty of outings for those who wish to go.

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Review from Irene C (Resident) published on 18 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Experience fine.

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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Chiswick House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Chiswick House is calculated as follows: ( (95 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 118 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chiswick House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 17 Mar 2025

Large ensuite rooms available


Awards / Recognitions (1)

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Meet the Team (1)

Mariana

Mariana Condruz

Job Title: Registered Home Manager

Mariana is the dedicated home manager at Chiswick House.