Chiswick House

3 Christchurch Road, Norwich NR2 2AD
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9.8 46 Reviews
  • Chiswick House, Norwich
Chiswick House is an outstanding-rated care home situated on the outskirts of Norwich city centre. The home provides short-term, respite care and longer term support, based on each person's individual needs.

Originally a large Victorian building, Chiswick House has been adapted into a homely and welcoming care home with a grand entrance hall, dining room and friendly communal areas. The home's 32 comfortable bedrooms are situated around the home, with most benefiting from en-suite bathrooms. There is also a hair salon and adapted bathrooms. A bright conservatory overlooks the home's well-presented garden which are surrounded by trees. The home has recently underdone an extension to create 6 new bedrooms with ensuite facilities and an enlarged kitchen area.

Residents enjoy a full activities programme at the home. There are regular trips out to the local area, including visits to local cafes, parks, shops and the historic sites in Norwich city centre.

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Care Provided by Chiswick House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mariana Condruz (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Chiswick House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Chiswick House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside the home.


Chiswick House Reviews (46)

Total of 46, showing 41-46
9.8

Chiswick House has a Review Score of 9.8 (9.763) out of 10, based on 10 reviews in the last 2 years. Over all time Chiswick House has 46 reviews.

Overall Experience

  • 39
  • 6
  • 0
  • 0
  • 1

Date Published

46
3
3
10
36

Review from A K (Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was reluctant to leave my own house, but my daughters realised that the time had come for me to stop living alone. I don't think they could have picked a better place than this. I am provided with the vegetarian diet I require, have a very pleasant room with en suite toilet and entertainment and occupations
of various kind are regularly provided.

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Review from S N (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 5 years. The staff are caring and keep a sense of humour while looking after the needs of residents. The food is good and varied, I have joined mum for lunch on several occasions and always enjoy the meal. There are a variety of activities and entertainment on offer
each week. I am reassured that mum is happy and being treated with respect and dignity.

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Review from Lynda H (Daughter of Resident) published on 18 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We feel Dad has been looked after very well in his first month and the staff are wonderful to my Dad and have helped him settle in.

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Review from Paricia S (Niece of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent time visiting an elderly relative in care homes, I can say on good authority, in particular how wonderful the staff and the facilities are in general in 'Chiswick House'. I have been really impressed. P.S. After eating a meal there, I can also rave about the food. The only danger is that
the 'in-mates' will grow in size. It was delicious.

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Review from June C (Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite happy, I have only been here 2 weeks. I am looked after and treated well.

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Review from Anne L (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel very comfortable visiting our mother-in-law. Staff are always helpful, friendly and cheerful. Everyone keeps us well informed. The atmosphere is very homely and cosy. We have used a few care home and would not want mum to be anywhere else.

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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Chiswick House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Chiswick House is calculated as follows: ( (95 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 118 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chiswick House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 17 Mar 2025

Large ensuite rooms available


Awards / Recognitions (11)

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Meet the Team (1)

Mariana

Mariana Condruz

Job Title: Registered Home Manager

Mariana is the dedicated home manager at Chiswick House.