Downham Grange

Clackclose Road, Downham Market PE38 9PA
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9.4 73 Reviews
  • Downham Grange, Downham Market
Downham Grange provides accommodation in a peaceful environment for those in need of residential, nursing and dementia care. The home has been designed and built to a high standard with its residents' needs in mind.

The home offers extra wide corridors, six spacious and comfortable lounge/dining rooms and family-sized group living areas.

The en-suite bedrooms at the home contribute to its commitment to improving and maintaining high levels of residential, dementia and nursing care provided for Downham Grange residents.

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Care Provided by Downham Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Adeshola Adejuyigbe (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Downham Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,350
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Nursing Dementia Care from £1,350
  • (these prices are only a guideline, please contact Downham Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Downham Grange Reviews (73)

Total of 73, showing 21-40
9.4

Downham Grange has a Review Score of 9.4 (9.427) out of 10, based on 23 reviews in the last 2 years. Over all time Downham Grange has 73 reviews.

Overall Experience

  • 36
  • 28
  • 7
  • 2
  • 0

Date Published

73
11
16
23
50

Review from K T (Wife of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the hospitality manager for arranging for someone to come give a talk about trains. It made my husband's morning. It was so lovely to see the light in his eyes and smiling after the event. The track was kindly donated to Downham Grange. I also stayed for the Coronation event. They
were extremely well-organised and the residents all had a wonderful time.

Reply from Valmy Flores, Home Manager at Downham Grange

Thank you for taking the time to share this with us. I am pleased that the efforts made by Keith created a memorable moment for you to share. I am happy that you enjoyed the other events and we look forward to sharing more with you in the future.


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Review from V S (Wife of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Dementia and Alzheimers. He was reserved about joining in but after a few days, the staff got him to join in activities which were excellent and varied. The thoughtfulness was very clear, and the management are excellent and welcoming. Thanks to all.

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Review from D Y (Husband of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is a resident with complex needs and I appreciate the quality of care she receives. Downham Grange is clean, food is very good, though the distance from the kitchen makes for breakfast difficulties. The care she receives is given with sensitivity, intelligence and love in an atmosphere of homely
warmth. However, sometimes she waits for personal care because she doesn't ask, giving the impression that she can manage her own condition for which she no longer has the capacity. Overall a very good care package.

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Review from L H (Daughter of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy to be a resident here. He has been here now for two years and is very settled. He gets his library books monthly via volunteer services as he loves to read and is able to listen to his favourite music on the sound system in the dining room. If the meals served are not to his
state a suitable replacement of his choice is usually supplied. He gets on well with all the staff who are always pleasant and helpful. And although there are many varied activities arranged he doesn't usually want to attend them unless they involve his favourite country music.

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Review from M R (Son of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the last day I visited my mother who can be quite difficult I found the staff friendly and caring. There was sufficient staff visible and working well with the guests to qualm any of their misconceptions caused by old age. My one criticism that on Thursday the food my mother had chosen was overcooked.
Otherwise, I was satisfied with what I saw.

Reply from Valmy Flores, Home Manager at Downham Grange

Thank you for taking the time to complete a review. I will share your positive comments with the care team. I apologise that on that occasion the food did not reach the expected standard, I will discuss this with the hospitality manager and the head chef to avoid a repetition of this.


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Review from L V (Daughter-in-law of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team at the Downham Grange Care Home really helped us when we needed emergency respite care. They are really respectful and caring. All the rooms are clean, bright and spacious. Really can't fault the care!

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Review from Patricia J (Wife of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I have always found the staff at Downham Grange amenable and approachable and willing to discuss his state of mind, his interests and any help with his happiness and welfare. They were willing to help with his diet when he needed to put on weight.

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Review from Susan H (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been living in Downham Grange for the past 18 months. Since her arrival, the staff have showed her nothing but kindness, understanding and patience. They have kept us well informed of any changes in her medication or other medical needs, listened and carried out any wishes of the family
regarding her ongoing care.

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Review from Lynne H (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy at Downham Grange. The room he has is very nice. He is able to move about freely using his frame and can go and get himself drinks whenever he likes. The food is mainly more than sufficient, sometimes too spicy for him, but he is always allowed to select something else that is
not on the day's menu if he wants to. The staff are really friendly and he gets on well with all of them and they seem to really love him. They do provide various entertainments but this doesn't interest him much, he has TV available in his room and the library volunteer service brings him books every month. They did have a bookcase in the home at one time which disappeared which did disappoint him as he loves to read so I supplement his reading supply when required. They also have a voice-controlled speaker and he is able to go up to the dining room and use it to listen to his favourite music. One downside is the shower in the en suite which if he uses it floods the room so he strip washes daily instead.

Reply from Valmy Flores, Home Manager at Downham Grange

Thank you for completing this review. We will address the concerns that you have raised. The maintenance team will assess the issue with the shower and try to resolve the issue. We will replace the bookcase as soon as possible. I am pleased that you are overall pleased with the quality of the care provided by Downham Grange. If you have any other concerns please make me aware so these can be addressed.


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Review from Mark L (Son of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been generally well looked after and has a modern room with an ensuite. It also has a nice view of a grass park next to the care home. Sometimes it is difficult to contact her over the phone because of busy phone lines or lack of staff but I do get through eventually. She likes to get
out in the fresh air of the garden (weather permitting) but that doesn't appear to actually happen very often. Similarly, activities outside the care home (trips to the town centre, cafe, shops, supermarket etc.) don't occur on a regular basis despite being requested. There are three activity co-ordinator staff and they don't appear to communicate well to ensure that mother gets out regularly and they monitor between them how regularly. I would like to also see more direct involvement with her GP in Downham. She needs to reduce her cholesterol levels and this appears to have been overlooked to some extent. Therefore, overall satisfactory but areas for improvement.

Reply from Valmy Flores, Home Manager at Downham Grange

We are concerned that you feel our care does not reach your expectations. Your mother is given one-to-one support daily by care staff and does engage in activities within the home. She is able to access the local community when she wishes although she has been known to refuse this when asked. The activity team meet weekly with the hospitality manager so that there is adequate opportunity for communication between the team.
The home was not given any specific information around cholesterol levels but have contacted the GP for clarification and they have advised that there were no actions to be taken following a blood test result in August. We will ensure that she continues to have a well-balanced, healthy diet and that we are liaising with the GP on a regular basis as per our normal procedures.


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Review from Miriam S (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving at Downham Grange to take my mother out for a few hours, she was all ready and waiting in the lounge with a carer, I was concerned my mother may not be very comfy with her legs resting on the footplate of the wheelchair so the carer found a pillow and didn't hesitate to help me make my mother's
legs comfier. She also came to my mother's room and helped remove unwanted nighties. I found her to be extremely caring and helpful. A lovely carer.

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Review from Stephen B (Son of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad seemed very happy and didn't really want to leave because the food was so good. I also had a few meals with him and the meals were very good. The staff were always helpful and eager to go the extra mile for him. The room was ensuite and he could have a shower every day with the staff always on
hand to assist.

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Review from Claire B (Respite Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan came in as an emergency as had a really bad infection, and we didn't have the facilities to care for her and keep her safe. Downham Grange got my nan in that day and have been totally amazing. They have gone above and beyond to help us. Every time I have been in, the staff have all been so welcoming
to me, especially my children. I can't thank everyone enough. They have great activities, which really helped to get nan to interact.

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Review from Tony D (Son of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred to you for end of life care and although his stay was shorter than we thought, the staff made his final days welcoming and comfortable. On the day he passed away, nothing was any trouble, providing drinks and even giving my mother lunch and tea. Everyone was treated with respect
and compassion, fantastic staff.

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Review from L M (Son of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and dad have been at Downham Grange Care Home for the last six months, during which time the home has had to deal with very challenging circumstances with Covid-19. I think the staff have managed incredibly well, offering the love and support my parents need. I have been very impressed with the
quality and presentation of food and drinks on offer. The home is very well maintained and kept to a high modern standard. Cleaning is continuous and given the circumstances within a dementia ward is challenging. The staff really are loving, caring and fantastic. Thank you.

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Review from Janet M (Daughter-in-law of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father-in-law have both been at Downham Grange since September 2021, they have been treated with care and respect. The way the care staff speak to them is wonderful. They both have many complex needs which are met with a high professional level of care in all areas of their health and
welfare. Communication with management and nursing staff is excellent as we are kept informed of all aspects of their care.

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Review from Bob A (Son of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care staff are lovely and provide great care to Dad. That’s the important stuff. However I think it’s important to mention unlike most care homes, Downham Grange does not deduct the NHS nursing allowance but keep it with no deduction to dad's bill. We were quite shocked to discover this. Especially
as this funding was achieved by the family and this website states it should be deducted.

Reply from Valmy Flores, Home Manager at Downham Grange

Thank you Bob for taking the time to review our service.


It’s always lovely to hear people’s appreciation of our support workers and nurses.


With regard to your concerns over the terms of the contract, we accept that our communication with the family was not clear enough and have learned lessons from this for the future.


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Review from D D (Daughter of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Downham Grange for eight months and he seems very happy and settled there. The staff there look after him very well and they keep me informed too. He tells me the food is very good.

Reply from Anna Wojtkowiak, Home Manager at Downham Grange

Thank you for your review. Your Dad is a great person and is a pleasure to look after him. We will do our best to improve our quality as suggested.


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Review from Cheryl P (Daughter of Resident) published on 23 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff seem very cheerful and try to make my mum comfortable and happy. They anticipate her needs and do their best to keep her in good health.

Reply from Anna Wojtkowiak, Home Manager at Downham Grange

Thank you for your lovely and warm words. We look after your Mum with pleasure. I am hoping to see you soon. Please stay safe.


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Review from J P (Wife of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to all the staff for making my husband settle so well in your home. He wants to continue with his care when respite finishes.

Reply from Anna Wojtkowiak, Home Manager at Downham Grange

Thank you so much for your feedback. All of us are doing our best to keep our family, such as residents, happy due to not having you near them. Stay safe and keep well in this difficult time.


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Current Review Score: 9.4 (9.427)

Overview of Review Score

The Review Score of 9.4 (9.427) out of 10 for Downham Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.427 for Downham Grange is calculated as follows: ( (150 Excellents x 5) + (93 Goods x 4) + (12 Satisfactorys x 3) + (12 Poors x 2) ) ÷ 267 Ratings = 4.427

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Downham Grange is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2023

Overall
Inadequate

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Adeshola

Adeshola Adejuyigbe

Job Title: Home Manager

Having previously worked as the Clinical Lead in a large care home where she was responsible for all things clinical, Adeshola started her time with Kingsley in October at Buckingham Lodge where she was Deputy Manager, but with her skills and aptitude, it was soon evident that she would make an excellent Home Manager.


Lois

Lois Derkin

Job Title: Deputy Manager

With experience in learning disability and mental health services, she transitioned to working with the elderly at Downham Grange in March 2023. Enjoying the camaraderie of the team and the sense of progress for the residents, she finds fulfilment in her work. Outside of work, she indulges in morning swims, walks with her dogs, and the pleasure of a good book.


Jenny

Jenny Barnes

Job Title: Administrator

As the Business Administrator at Downham Grange since June 2023, she brings years of experience as an Admin Manager in Children’s Social Care. Embracing the diversity of her role, she finds satisfaction in its unpredictability, relishing interactions with residents and families. With a focus on enhancing the administration function, she strives to provide robust support for both residents and staff.


Sue

Sue James

Job Title: Receptionist

Having joined Downham Grange as a receptionist/home administrator four months ago, she finds joy building connections with residents, their families, and fellow staff members. Before her role at Kingsley, she took time off to assist her father in caring for her mother, who now resides in a care home due to Alzheimer's.


Wendy

Wendy Greeves

Job Title: Activities Coordinator

Since 2019, she's been part of Downham Grange, starting as a support worker before transitioning to the activities team.


She values understanding residents' needs and tailoring activities accordingly. Enjoying interactions with residents and hearing their stories, she finds fulfilment in her role.