Downham Grange

Clackclose Road, Downham Market PE38 9PA
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9.4 73 Reviews
  • Downham Grange, Downham Market
Downham Grange provides accommodation in a peaceful environment for those in need of residential, nursing and dementia care. The home has been designed and built to a high standard with its residents' needs in mind.

The home offers extra wide corridors, six spacious and comfortable lounge/dining rooms and family-sized group living areas.

The en-suite bedrooms at the home contribute to its commitment to improving and maintaining high levels of residential, dementia and nursing care provided for Downham Grange residents.

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Care Provided by Downham Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Adeshola Adejuyigbe (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Downham Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,350
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Nursing Dementia Care from £1,350
  • (these prices are only a guideline, please contact Downham Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Downham Grange Reviews (73)

Total of 73, showing 61-73
9.4

Downham Grange has a Review Score of 9.4 (9.427) out of 10, based on 23 reviews in the last 2 years. Over all time Downham Grange has 73 reviews.

Overall Experience

  • 36
  • 28
  • 7
  • 2
  • 0

Date Published

73
11
16
23
50

Review from Carol M (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We have generally been happy overall, however, it is our hope that the new manager will tighten things up. It would not take a lot to move our ratings from satisfactory to good and above we look forward to these general improvements happening soon.

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Review from J W (Son of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care my mum receives. There are three small issues:
- Staffing levels are not always good at weekends.
- Rooms are not always clean
- Food, when it gets to her room, is not hot.

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Review from R B (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Downham Grange is a very modern, clean and friendly home.
I have always found the staff in Downham Grange very friendly and always ready to help with any problems my mother has experienced in the years she has been in the care home.
All the rooms are of a very high standard and the residents now have
activities every afternoon, which they enjoy. This has not always been the case in the past under previous managers.
My major criticism of Downham Grange is the constant changing of managers and staff over the years which can be unsettling for residents and their families.

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Review from Carol T (Daughter of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, the facility is clean and pleasant to visit. Only a few familiar staff faces remain since my mum began care here approx 18 months ago. Most care staff are good, try their best, are compassionate and caring, however, there are simply insufficient numbers with respect to the highly dependent
residents. This can result in long waiting times for a buzzer to be answered and care to be delivered. Management response to this has been ‘we have higher numbers of staff than recommended government guidelines’.
Varied and nicely presented ‘home cooked’ food/meals including the availability of snacks but not always staff to assist dependent residents in a timely manner.
A bizarre situation in kitchenette whereby no dishwasher is allowed due to regulations and care staff have to hastily wash up often quite large amounts by hand in lukewarm water and dried using dubious tea towels. Then there is a note on the main door about stopping the spread of norovirus…!

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Review from Dennis G (Husband of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Provision of continence aids and pants was a big problem - constantly being borrowed from other sources. I was told after two months that pads were my responsibility and directed to a chemist to make the purchase. Insufficient staff for daily busy times.

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Review from Lesley W (Wife of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband settled very easily into Downham Grange, due largely to the caring staff, but also the pleasant surrounding sand calm atmosphere.e other residents I have got to know are happy in the home. I always feel welcomed and enjoy my visits. There is a nice range of activities, particularly for the
more mentally able, but I would like to see a more pro-active and inclusive approach in the dementia unit. Staff work hard in the time they have and I know there are several initiatives underway to make this area more stimulating for residents.

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Review from W P (Son-in-law of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no idea of any activities given if any. Mum cannot remember what happened 5 minutes ago so I cannot comment on that.


The nursing staff are excellent and full on with her needs.


My only complaint would be a loss of clothing items. Although most were named such as underwear, support stockings

and dressing gown for sure, very often other people's clothes were placed Mum's wardrobe.

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Review from Lorraine (Daughter of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only comment on my own experiences, which have been very positive. My mother has been at Downham Grange for nearly 2 years. I cannot praise the staff that look after mum enough. They are kind, caring, warm and friendly. She has quite complex needs and they have been brilliant in making her time
there less stressful. I have always been kept informed about mums care and they have been extremely supportive. There have been periods of managerial change (something all care homes I think experience) but I never found that affected the care given to mum. The Nurses and care - support staff do a brilliant job.

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Review from N S (Granddaughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Grandad was cared for very well in the time he spent at the Grange. Staff were excellent and really caring.
The standard of food varied and felt it could be improved.
One minor point which could benefit your attention is to consider the fabric/material of armchairs as people with incontinence caused
the seating to smell.
But overall highly praised for the care levels of the staff, all fantastic.

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Review from Diana V (Daughter-in-law of Resident) published on 1 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent information given at first contact and subsequent visit. Highly supportive towards family and resident. Surroundings peaceful and welcoming. All visitors have highly commended to me following visits. I did have concerns having read the recent CQC inspection report but can report that there
have been no issues regarding this. They have swiftly recovered. My Mother-in-law constantly praises the staff for their care and support. She is comfortable, clean and safe and the pain has gone from her face. The recent experience of hospitalisation and transition to nursing home has been a frightening one but having found a place here, there has been a HUGE weight lifted.

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Review from Dorothy S (Niece of Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of staff are friendly, helpful, kind and caring, although at times there doesn't seem to be enough of them on duty. Bed linen and rooms are kept clean. Rooms are a good size for residents bits and bobs. Midday meals are varied and look appetising and at least the residents are being offered
something different from sandwiches or soup every tea time. There is always a jug of squash in the room and tea or coffee offered regularly. My main concern is with personal hygiene as my uncle doesn't always smell very clean, I am aware that if he refuses to be washed and showered the staff cannot make him and that if they are very busy or short handed they cannot always return to see him later in the day. As things stand I am quite happy that my uncle is kept warm, safe and fed in Downham Grange. It's a hundred times better than the last care home he was in.

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Review from Judith L (Friend of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I visit this lady weekly, front office staff are charming, carers are very pleasant and appear kind. While I am there lunch arrives, fish needs to be cut up and it doesn't always happen. The room is pleasant and clean. The stairs to the top floor are not always tidy. There are times when I visit the
lady and she is not always dressed by 11:15.

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Review from E P (Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and food I am given is excellent. The staff are very friendly.

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Current Review Score: 9.4 (9.427)

Overview of Review Score

The Review Score of 9.4 (9.427) out of 10 for Downham Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.427 for Downham Grange is calculated as follows: ( (150 Excellents x 5) + (93 Goods x 4) + (12 Satisfactorys x 3) + (12 Poors x 2) ) ÷ 267 Ratings = 4.427

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Downham Grange is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2023

Overall
Inadequate

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Adeshola

Adeshola Adejuyigbe

Job Title: Home Manager

Having previously worked as the Clinical Lead in a large care home where she was responsible for all things clinical, Adeshola started her time with Kingsley in October at Buckingham Lodge where she was Deputy Manager, but with her skills and aptitude, it was soon evident that she would make an excellent Home Manager.


Lois

Lois Derkin

Job Title: Deputy Manager

With experience in learning disability and mental health services, she transitioned to working with the elderly at Downham Grange in March 2023. Enjoying the camaraderie of the team and the sense of progress for the residents, she finds fulfilment in her work. Outside of work, she indulges in morning swims, walks with her dogs, and the pleasure of a good book.


Jenny

Jenny Barnes

Job Title: Administrator

As the Business Administrator at Downham Grange since June 2023, she brings years of experience as an Admin Manager in Children’s Social Care. Embracing the diversity of her role, she finds satisfaction in its unpredictability, relishing interactions with residents and families. With a focus on enhancing the administration function, she strives to provide robust support for both residents and staff.


Sue

Sue James

Job Title: Receptionist

Having joined Downham Grange as a receptionist/home administrator four months ago, she finds joy building connections with residents, their families, and fellow staff members. Before her role at Kingsley, she took time off to assist her father in caring for her mother, who now resides in a care home due to Alzheimer's.


Wendy

Wendy Greeves

Job Title: Activities Coordinator

Since 2019, she's been part of Downham Grange, starting as a support worker before transitioning to the activities team.


She values understanding residents' needs and tailoring activities accordingly. Enjoying interactions with residents and hearing their stories, she finds fulfilment in her role.