The Coach House

Yarmouth Road, Hemsby, Great Yarmouth NR29 4NJ
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9.3 41 Reviews
  • The Coach House, Great Yarmouth
The Coach House is a comfortable residential care home based in a tree-lined residential area in the coastal village of Hemsby. They are specialised to meet the care needs of clients suffering from dementia and mental health disorders.

The special needs of clients suffering from dementia are incorporated in the design, colour co-ordination and comfortable furnishings which are complemented by the essential assistive technology and security facilities.

Personalised care plans focus on individual needs, interests and choices, and are developed by working closely with clients and their families. Regular indoor and outdoor activities are organised to promote the health and wellbeing of clients

The Coach House's mission is to provide personalised quality healthcare to all clients through continuous training and education of staff in all aspects of service delivery whilst striving to act on client's/families’ recommendations.

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Care Provided by The Coach House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Multiple Sclerosis
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • SBDP1 LTD
  • Person in charge
  • Sunita Nagpal (Director/Care Manager)
  • Admission Criteria
    • Ensuring preadmission assessment are done
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008
    • Number of floors: 2

Funding & Fees Guide for The Coach House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,305
    • Self-Funded Residential Dementia Care £1,200 – £1,400

  • CHC Beds are also available and we Provide care for Dementia with intensive support and will provide one to one care .
  • (these prices are only a guideline, please contact The Coach House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting, however, advise contacting the Home directly to book a visit.


  • Parking

  • Onsite parking. Owners are advised the cars are left at own risk.


The Coach House Reviews (41)

Total of 41, showing 1-20
9.3

The Coach House has a Review Score of 9.3 (9.282) out of 10, based on 10 reviews in the last 2 years. Over all time The Coach House has 41 reviews.

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Review from B F (Sister of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Brother was well dressed and groomed giving him a much more positive approach which we could talk about. He is engaged by staff and all efforts are made to maximise the activities he can be involved in.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for the positive feed back. We will inform the team.


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Review from D R (Wife of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is shown a great deal of respect and kindness considering how difficult he is, this care home, in my opinion, is a top leader as 27 other care homes rejected him.

Reply from Anjali, Office Manager at The Coach House

Thank you so much for your Review, we always try to provide the best care to all our service users - and would always wish for you to be happy with the care we provide to your family member.


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Review from Maxine A (Friend of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited on several occasions and have found the staff always helpful and attentive to my friend as they are with all the residents.

Reply from Anjali, Office Manager at The Coach House

Thank you very much for your feedback and we always hope to exceed expectations of our visitors.


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Review from Patricia P (Sister-in-law of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all the staff at The Coach House helpful and always keep us informed about the person's welfare. He seems really well-fed and clean. Although we know he can sometimes be difficult, the staff care for him very satisfactorily.

Reply from Anjali Nagpal, Admin at The Coach House

Thank you for your feedback, and we hope to continue to meet and hope to always provide the best care.


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Review from Kathleen K (Partner of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been a resident at The Coach House for a few weeks now. I visit him three times a week and he always appears happy and content. His appearance is always clean-looking and tidy. The staff are always extremely welcoming and friendly. They call me by my first name and always alert and caring
with all of the residents. Always approachable re any concerns that I might have. Plenty of entertainment available i.e. bingo, music, arts and crafts. Myself and my partner's family are extremely happy with all aspects of care.

Reply from Anjali Nagpal, Admin at The Coach House

Thank you so much for your feedback and we hope to always provide the best care for all our service users and support for all family and visitors. We are always looking for ways to improve also.


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Review from Bella S (Daughter of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always kept informed if Mum has seen a doctor or change of drugs. Mum is always clean and tidy. Lots of facilities for residents, indoor bowls, music group weekly. Different occasions like easter for example they encourage residents to make cards and cakes. Hairdresser if wanted, plus lady paints the
residents' nails, they do a good job. Also, I take my dog in sometimes, she is used as a pat dog, and residents love her. Staff always ready to speak with you. In the summer they organised a small minibus and took the residents who were well enough for an outing to Marmouth Beach where they all had coffee cake and ice cream. They are amazing, the management and staff. Feel my mum is sage and in the best place.

Reply from Anjali, Office Manager at The Coach House

Thank you so much for your feedback; we really appreciate it and are always grateful for ways we can improve. As we always say, it is the home of the residents here, and we all do our utmost best to provide the best care in all areas.


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Review from Stephanie W (Wife of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is warm, comfortable and very clean. The staff are immensely kind and compassionate. I have felt they all care for me, my family and my husband. They are always kind and try always to find out how we are coping. A drink is always offered and a hug where needed. The home is exceptionally spacious
with lovely quiet areas.

Reply from Sunita Nagpal, Director at The Coach House

Thanks very much for the very positive feedback. Will pass on your feedback to them.


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Review from P B (Sister of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident at The Coach House for eight months. I have found the staff to be caring and thoughtful taking the time to get to know my sister well. They treat her with dignity and respect her wishes wherever possible. There is a programme of activities in which residents are encouraged
and enabled to take part. The staff are very good at keeping me informed and seeking any views on my sisters' care.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for the very positive feedback will pass to the team.


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Review from Louise T (Daughter of Resident) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home is a safe and comfortable place for my mum to live in. The staff are wonderful, I know my mum is cared for with dignity. I am kept informed about my mum's well-being and there is good communication with the home and myself.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for the very positive feedback which is encouraging. The staff will be informed about the feedback. Thank you.


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Review from Lisa W (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is being well looked after. I can talk to staff and management quite happily about Dad and addresses any concerns with them and know they'll do their best to resolve these as soon as possible. No complaints.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for the positive feedback, which is very encouraging. The staff will be informed.


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Review from Suzanne W (Wife of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very good in every way. Clean and never smells and the staff are very helpful. My husband is always clean, well fed and looks very healthy.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for the positive feedback, it will be passed on to the team.
It encourages staff to provide the care our service users need.


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Review from Sheila B (Wife of Resident) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I were very grateful for the kindness and care of my husband. The place was warm and clean everywhere and the staff were wonderful and kind. We never worried about leaving him there. The staff always take care of us, as a family.

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Review from G G (Son of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother was moved to The Coach Hosue, she has improved in herself and seems a lot more comfortable and settled, and I am happy with the care she is receiving.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for the positive feedback. It is encouraging for staff to know that they are doing the best for her, and it is good to see her settled as well.


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Review from H P (Friend of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at The Coach House are all very helpful towards myself and my friend, who is being taken care of after a stroke. There is always a relaxed atmosphere and lots of staff around. It is clean and tidy and the other service users all look well cared for.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for your positive feedback and I will pass it on to the team, which is very encouraging.


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Review from B R (Sister of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service. The staff are very friendly and caring.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for the very positive feedback. It is encouraging for the care team.


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Review from Patrick J (Son of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had very severe dementia when she arrived at The Coach House. Throughout her stay, I was truly amazed at the compassion and thoughtfulness of the staff. An organisation can be judged by the attitude of the staff and this place ranks exemplary. I was frankly in awe of the kindness and patience even
when Mum was being a touch awkward. (Very) To be honest no one wants their relative to need a place like this but thank goodness they are here and so very good. It meant so much to know Mum was safe and cared for. Mum died very peacefully at the Coach House. They phoned me to say she was going and I was able to be there to see her go. Then, as I had learned to expect, they were as kind and thoughtful towards me as they had been towards Mum. I will always remember the positive way they approached her final months. Thanks to all the Staff.

Reply from Sunita Nagpal, Director at The Coach House

Dear family member, thanks for your very positive feedback, It encourages us to continue with the good work that staff are able to deliver, the safe, quality care they deserve. Please look after yourself. Dr Nagpal


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Review from Anne B (Friend of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well run care home by all members of the staff. It is clean and welcoming. Residents seem to be well cared for and content. I appreciate being able to visit regularly and am always made to feel welcome. The staff respond to any problems professionally and are always available to talk through
any problems that may have occurred and I am always kept up to date with his medical needs and progress.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for the positive feedback. Very encouraging to read about the staff. Thanks for all your help with the music days.


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Review from Terence H (Brother of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far very good. Staff are very good, easy to talk to and always nice to you. When you turn up, everyone seems to have time for you and the people in their care. The place is well-staffed.

Reply from Sunita Nagpal, Director at The Coach House

Thanks very much for the positive feedback. It is very encouraging for the care home and the team.


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Review from Heather W (Daughter of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I go to visit my father in The Coach House Nursing Home, the staff do their very best to make you feel involved and are very friendly. The building is kept very clean. The staff do whatever they can to keep the residents happy and mobile. I thank them as they take care of my father.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for your positive feedback, which is very encouraging and I will pass to the team.


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Review from Edward B (Husband of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all of the home and great staff.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for the very positive feedback and will pass on the feedback to the care staff.


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Current Review Score: 9.3 (9.282)

Overview of Review Score

The Review Score of 9.3 (9.282) out of 10 for The Coach House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.462 for The Coach House is calculated as follows: ( (60 Excellents x 5) + (51 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 117 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.82 Points relating to the number of positive Reviews for The Coach House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 10 Positive Reviews ÷ 12.2 = 0.82

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Coach House

What types of Care is The Coach House registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Coach House provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Coach House have?

There are 59 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Coach House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Coach House to the centre of Great Yarmouth?

6.0 mile(s) as the crow flies, distance by road may be significantly further.