The Coach House

Yarmouth Road, Hemsby, Great Yarmouth NR29 4NJ
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9.3 41 Reviews
  • The Coach House, Great Yarmouth
The Coach House is a comfortable residential care home based in a tree-lined residential area in the coastal village of Hemsby. They are specialised to meet the care needs of clients suffering from dementia and mental health disorders.

The special needs of clients suffering from dementia are incorporated in the design, colour co-ordination and comfortable furnishings which are complemented by the essential assistive technology and security facilities.

Personalised care plans focus on individual needs, interests and choices, and are developed by working closely with clients and their families. Regular indoor and outdoor activities are organised to promote the health and wellbeing of clients

The Coach House's mission is to provide personalised quality healthcare to all clients through continuous training and education of staff in all aspects of service delivery whilst striving to act on client's/families’ recommendations.

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Care Provided by The Coach House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Multiple Sclerosis
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • SBDP1 LTD
  • Person in charge
  • Sunita Nagpal (Director/Care Manager)
  • Admission Criteria
    • Ensuring preadmission assessment are done
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008
    • Number of floors: 2

Funding & Fees Guide for The Coach House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,305
    • Self-Funded Residential Dementia Care £1,200 – £1,400

  • CHC Beds are also available and we Provide care for Dementia with intensive support and will provide one to one care .
  • (these prices are only a guideline, please contact The Coach House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting, however, advise contacting the Home directly to book a visit.


  • Parking

  • Onsite parking. Owners are advised the cars are left at own risk.


The Coach House Reviews (41)

Total of 41, showing 21-40
9.3

The Coach House has a Review Score of 9.3 (9.282) out of 10, based on 10 reviews in the last 2 years. Over all time The Coach House has 41 reviews.

Overall Experience

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Date Published

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Review from Stephanie C (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a lovely atmosphere. Residents are well looked after. All the staff, carers, cleaners, and management are always friendly and welcoming.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for your very positive feedback. It is well appreciated and will be conveyed to the staff.


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Review from Alan J (Husband of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to start by saying that I find all the office staff very, very helpful and all other staff too. Everyone is very friendly and very caring. I know that my wide is in safe hands. I couldn't fault the home at all, and when my turn comes to go into care, if I found a place half as good, I would
be truly happy and very lucky indeed! Hope my turn is a long way off!
I just want to add I would recommend The Coach House to everybody!

Reply from Sunita Nagpal, Director at The Coach House

Thanks for your positive feedback, very helpful indeed, will pass it onto the care team.


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Review from Daphne G (Daughter of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, loving care assistant, always helpful. Would like to thank the careers who looked after my mother, but they not only looked after her but supported me through some tough times and always keeping up to date with any issues. An amazing team!

Reply from Sunita Nagpal, Director at The Coach House

Thanks for your very positive feedback and very much appreciated; we will pass this on to the team.
We know it has been a hard time for everyone. Thanks for all your support too.


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Review from Alan R (Son of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive and caring staff. Always keep relatives up to date. Respond to difficulties rapidly.

Reply from Sunita Nagpal, Director at The Coach House

Thanks for your positive response very much appreciated .


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Review from Jacqueline A (Partner of Resident) assisted by family/friend published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well run care home. The staff have been courteous and friendly at all times.

Reply from Sunita Nagpal, Director at The Coach House

Thank you for your positive feedback and very much appreciated.


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Review from S H (Son of Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The location of the home was really important to us as a family, to be able to visit our loved one on a regular basis. The staff, especially towards the end of our family member's time at the home, were very compassionate and caring. We were always made to feel welcome when visiting and respected our
privacy at all times.

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Review from G H (Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you enter The Coach House residential home you are welcomed by staff members who are very polite and helpful. I called to visit my sister who was admitted for care. Even though I was a visitor they make me most welcome, several staff members came and talked to me about progress/activities/food
and drink. I would fully recommend The Coach House to anyone, my sister has everything at The Coach House for her caring needs.

Reply from Deana Best, Manager at The Coach House

Thank you for the positive feedback. Great feeling for appreciation.


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Review from C L (Son of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Coach House in Hemsby is a fantastic care home. The staff and facilities are excellent. My Dad spent 5 years there and was a bit of a handful at times, but the staff were excellent with him and al the people who needed care. I would recommend The Coach House to anyone.

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Review from Ken E (Nephew of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle came to the Coach House on a temporary basis but ended up staying longer than expected. The staff are always friendly and he has been so well looked after that he is sorry to leave.

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Review from M B (Sister of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a long term resident at The Coach House. The staff know him well, he is treated with kindness and understanding. They are ALL very professional yet make time to communicate and listen to his comments. It is reassuring to know the staff do care about his wellbeing and encourage him
to keep persevering with his walking all being his mobility is very limited. He likes to have attention and they also are warm, friendly and will have a joke with him.

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Review from Margaret R (Wife of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every town should have a care home as brilliant as this one. My husband was well looked after and made to feel part of a family. They liked him. He liked them. Many thanks to all.

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Review from M R (Daughter of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean. The staff are brilliant very friendly and approachable. We were told of any medical problems immediately. Residents treated with care and respect at all times.
All rooms ensuite. A wonderful care home run by people who care. My dad was happy. Best care home we looked at and
we looked at loads.

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Review from Angela K (Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for looking after our mum, mum in law, you have changed her for the better. We enjoy visiting her now. She is chilled. The staff are amazing and we thank you all. She is clean, happy in herself and in her dementia world. Today she called me by my name. Wow. We love that we can enjoy a cup of
tea with her she loves the biscuits. Thank you all so much.

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Review from Gemma H (Granddaughter of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with how my Grandad is looked after, the meals are always nutritious, he is always kept clean and tidy. A certain member of staff is very helpful and professional. The staff are very friendly. As a health worker myself I am very satisfied.
The home is always kept clean and we are always
made to feel very welcome!

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Review from Patricia W (Sister of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always approachable and caring. Can phone anytime to talk to my Brother or staff. My Brother is always happy and contented, he has a good relationship with staff. We, his siblings, are happy with the care and attention my Brother gets.

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Review from John H (Stepson of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From all the times we have visited The Coach House me and my wife and daughter's would rate it first class. All the carers are very friendly and are looking after the residents with all the help and care one could. The home is always very clean and tidy and we cannot fault it in any way.

Reply from Sohail Anjum, Manager at The Coach House

Thank you for taking the time to review The Coach House, we really appreciate your feedback. It means a lot to the team to be able to assist both our service users and their relatives. At The Coach House we take great pride in ensuring we deliver high-quality care and we are very pleased that you have a positive impression of the high-quality care we provide.


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Review from Gillian S (Friend of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited a friend with dementia who went to stay at The Coach House last year. We were surprised to see how much better she looked, a better colour and has gained some weight. She seemed very content to be there and quite happy in her own way. We saw 5 staff whilst we were there and every one of them
seemed very caring towards their charges. The senior care nurse was excellent. It seems a very happy place.

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Review from Christine G (Daughter of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are good at looking after my father. He looks so well and I think if he was back home he would go back to looking so poorly.

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Review from P H (Son of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the home with a range of complex illnesses and conditions.


All staff displayed kindness, compassion and support for Mum. I was confident that all her needs were fully met.


Staff were always engaging with family and all visitors. When additional medical assistance was needed,

there was no delay in obtaining it. A friendly, well run premises with highly motivated staff.

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Review from Deborah M (Daughter of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly caring staff who actually care about the Service users.
I can relax knowing my Father is in excellent caring hands.
This is such an improvement on the previous care home and comes fully recommended by myself and my sisters.
The staff are always happy and look after the residents
over and above the remit of their jobs. There is always someone to help and always someone to care.

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Current Review Score: 9.3 (9.282)

Overview of Review Score

The Review Score of 9.3 (9.282) out of 10 for The Coach House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.462 for The Coach House is calculated as follows: ( (60 Excellents x 5) + (51 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 117 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.82 Points relating to the number of positive Reviews for The Coach House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 10 Positive Reviews ÷ 12.2 = 0.82

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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