Corton House

City Road, Norwich NR1 3AP
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9.8 26 Reviews
  • Corton House, Norwich
Corton House is a 42-bed residential care home for older people, situated close to Norwich city centre but enjoying the leafy surroundings of mature walled gardens and with a variety of bright and comfortable communal rooms.

The home was established 70 years ago, among the first purpose-built care homes for older people in the UK, and still operates as a not for profit today: in care for the right reasons and built upon the Christian ethos of community and kindness. Although regular worship and pastoral services are available from the dedicated Chaplain, the home is open to people of any faith or none.

Hailed as a pioneer in social care back in 1952, Corton House continues to stand for innovation today, with its progressive approach to residents’ wellbeing. One of the cornerstones of this is the home’s holistic activities programme, offering something beyond the standard knitting and board games – although there is plenty of time for those too!

Corton House regularly partners with specialist arts and cultural providers, and has strong community links with local schools, businesses and charities allowing plenty of opportunity to socialise and learn something new. Recent examples include British Sign Language taster lessons, clay sculpture making inspired by local wildlife, natural ink making and collaborative poetry writing with a local school.

There is no 'one size fits all' approach to care at Corton House, each resident is treated as an individual and supported to make their own choices, from where they take their meals right down to how they like their perfect cup of tea. Meals are freshly cooked using local ingredients where possible, with all dietary requirements catered for. Residents can enjoy an ever-changing variety of delicious meals, as well as access to snacks and drinks all day long. The kitchens have a 5* food hygiene rating (last inspection, May 2023).

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Care Provided by Corton House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jason Parker (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (19)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1952
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Corton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,250
    • Self-Funded Residential Dementia Care £1,150 – £1,250
    • RESPITE Self-Funded Residential Care £1,250 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,350

  • Corton House is a not-for-profit organisation and prides itself on implementing competitive and fair fees. Fees are annually reviewed against the local market and economic climate. Revised fees are effective 1st April of each year.
  • (these prices are only a guideline, please contact Corton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking on site.


Corton House Reviews (26)

Total of 26, showing 1-20
9.8

Corton House has a Review Score of 9.8 (9.842) out of 10, based on 22 reviews in the last 2 years. Over all time Corton House has 26 reviews.

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Review from Susan N (Daughter of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been living in Corton House for 6 months. She has settled in well, is happy and feels safer than when living at home on her own. The staff are very friendly and as well as providing the necessary care are happy to help out with anything else she needs or would like assistance with. She enjoys
participating in the group activities, but also being able to relax quietly in her own room when she wishes. As her family, it's reassuring for us to know she now has 24 hour care in the lovely environment of Corton House.

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Review from David M (Son of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since living alone became too difficult for our Mum, Corton House has been the perfect place for her to move to. We are greeted with smiling faces on every visit and always feel welcome.
The whole team is kind, respectful and sensitive to individual needs. Nothing is too much trouble. Each week, there
is a varied, fantastic programme of activities, and it feels like a safe and happy environment, with warmth and care from the top filtering down.
Corton House is a light, comfortable, airy, spacious building with a lovely garden. There is a positive and fun atmosphere here, yet it is also very professional, with the latest technology for the resident's safety and comfort. We can not recommend Corton House more highly.

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Review from J T (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel really lucky that our mum lives at Corton House. She has dementia and is treated with the utmost respect and friendliness by everyone. She enjoys the activities although she may not remember doing them later and the variety and frequency of the activities is outstanding. Mum is reminded what
is happening and gets involved as a result. There are several areas where visitors and residents can sit and talk quite cosily, including a drinks machine for cappuccinos and chocolate in an area off the dining room overlooking a garden. The main garden is a lovely asset to the house and mum really enjoyed her walks around it this summer whenever weather allowed. There are also several areas in the garden where residents and guests can sit comfortably. The menus are varied every week and mum seems to enjoy going into breakfast, lunch and supper. She has periods of confusion but she is helped in a positive way. It is a safe and caring environment for her and seems to suit her very well.

Reply from Jason Parker, Registered Manager at Corton House

Thank you for your kind review! It is a pleasure caring for your Mum and we are very pleased that you feel she is living well at Corton House.


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Review from B W (Niece of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle settled very well into life at Corton House. He involved himself in his chosen activities. He particularly enjoyed the services delivered by the chaplain at the care home. My uncle and I felt that he was listened to and the staff always had time for a chat, which he really appreciated. The
staff treat residents with dignity and great care. Well done all!

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Review from S M (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Corton House provided my father with the most professional and considerate care in his last few months. The staff was always attentive, friendly, and helpful. We could rest assured that he was in good hands.

Reply from Jason Parker, Registered Manager at Corton House

Thank you for your kind words; it was a privilege to care for your Father and he will be missed by the team here at Corton House.


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Review from S V (Respite Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I was given at Corton House was excellent. Everyone was very friendly and helpful. My stay there was very pleasant.

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Review from Alison M (Daughter of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was admitted to Corton House after an awful hospital experience, which left her confused, dehydrated, and frail.
From our first encounter, all the staff have been very professional and have helped us to get my Mum better. I felt that my Mum was the only resident in the home, as they all knew
her, spent time with her, and treated her like one of their own family.
The food is freshly prepared and nutritional, and it's lovely to see her put the weight on.
My only regret is that because she was so unwell she only experienced the wonderful activity programme in her 3rd week, every day there is something going on, and she loved it!
I can't express my gratitude enough to the staff and management of Corton House, I felt my Mum was safe and well looked after whilst she was in their care, It was a good end to an awful experience, and I would have no hesitation in recommending this little gem.

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Review from Matt B (Regular Volunteer) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the pleasure of volunteering for 2 days per year over the last 4 years, at Corton House.
I can confidently say that the residents are looked after to a very high level, proved by the positive comments and happy atmosphere amongst those benefitting from this lovely home. The staff are very
friendly and hugely caring towards the residents, who have good facilities and great activities organised for them daily.
The food produced in the kitchen is superb, everything is cooked professionally from scratch with fresh ingredients, and in a very clean and efficiently run environment.
As a volunteer, I have only ever felt extremely welcome, by staff and residents alike. I very much look forward to my next visit.

Reply from Imogen Bowers, Marketing Coordinator at Corton House

Thank you for your wonderful review, and of course for the time you spend volunteering at Corton House which is always much appreciated!


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Review from R M (Son of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I would like to thank all the staff for the care and kindness that you have shown to my Father over the last 6 and a half years that he has been a resident. Especially in the last few months of his life when he was treated with dignity and respect by all members of staff.

Reply from Jason Parker, Registered Manager at Corton House

Thank you so much for your kind words and recognition, we were all privileged to be able to care for your Father and he is missed by us all.


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Review from Freya R (Regular Volunteer) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home that provides excellent care for all the residents. The carers are very good at providing detailed care for all the residents, both taking the time to get to know each one and learning how to care for each individual based on their needs and medical conditions. This care home
provides one if not two activities every day for the residents. This makes them happier and keeps them physically and mentally active. The activities are aimed at everyone no matter their capabilities. They vary from musical performances to games and chair yoga / keep fit. They have regular services and chaplain visits if they want as well which is very important for the religious residents. The care home has been recently refurbished making it more aesthetically pleasing, more accessible, and are including an area for visitors to get hot drinks to sit with their families. The management team regularly talks to a group of residents to get feedback and put in place any suggestions they have.

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Review from J C (Daughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful.
I have watched my 97-year-old mother thrive and become happy and well. Mum has only been at Corton House for approximately five weeks, it is now her home.

Reply from Jason Parker, Registered Manager at Corton House

Thank you for your wonderful review of Corton House! We are so pleased your Mother is thriving here with us and feels at home.


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Review from D L (Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Corton House provided support for me just when I needed it most.
The staff were professional and friendly in their various roles in equal measure making me feel relaxed during my stay. If the occasion arose I would recommend Corton House to anyone needing respite care.

Reply from Jason Parker, Registered Manager at Corton House

Thank you for your kind review, we are very glad to hear that you found your respite stay relaxing.


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Review from David H (Son of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our wonderful Dad could not have been at a more caring and loving place, a place he called home. We witnessed first-hand the love, care and professionalism from all staff to Dad, from the manager to the caring staff, to the canteen staff. This love and care was also towards us at the end of his life.
So much so we have booked our rooms for later life! We can never put into words our gratitude to all the wonderful staff. Thank you.

Reply from Jason Parker, Registered Manager at Corton House

Thank you for your lovely review. We would like to send our heartfelt condolences for the loss of your Dad; he will be very much missed by us all here at Corton House. We are so pleased to hear that he found Corton House a caring and loving home and that you, too, felt well-supported at the end of his life.


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Review from Nicholas J (Son of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mother (aged 102) from a care home in Shropshire to Corton House. The new care home has been very welcoming and everything is really well organised. They redecorated Mum's room before she arrived and she is delighted with it. She is very pleased with the food and the kindness of the carers.

Reply from Imogen Bowers, Marketing Coordinator at Corton House

Thank you so much for your kind review, we are really pleased that your mother is settling in well and enjoying Corton House!


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Review from Joanna C (Friend of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is very happy and has suggested anyone wanting care for elderly relatives need look no further.

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Review from M B (Son of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service given is very good in challenging times, particularly when there is a shortage of labour in this area.
Weekend staffing does seem to be an issue and not overly sure on the new alarm (silent)? Takes some getting used to and may be open to scrutiny.

Reply from Jason Parker, Registered Manager at Corton House

Thank you for your feedback, we appreciate you taking the time to review Corton House and are pleased that you feel the service is very good, despite the challenges found throughout the social care sector. We have found that residents are enjoying the calmer, more homely feel that our new silent alarm bells help foster. Please be assured that staff members are not reliant on seeing alarm calls on the screens alone; every member of the care team is equipped with a pager, which notifies the wearer of calls immediately. Higher importance calls – such as emergencies – do still sound aloud to demonstrate the urgency of the situation. If you have any other queries regarding the system, please feel free to discuss these with management who will be happy to clarify further. As you recognise, weekend staffing remains a challenge within the sector; we are currently on a recruitment drive which has thus far resulted in a number of fantastic new staff starting imminently.


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Review from A B (Respite Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have wished for more and would have no hesitation whatsoever in recommending Corton House as a first-class care facility. In my case, a very happy ten weeks.

Reply from Jason Parker, Registered Manager at Corton House

Thank you so much for your lovely feedback, we are so pleased you have enjoyed your time with us!


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Review from P L (Daughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum was only a resident for 5 months, she was very happy living at Corton House. We will always be grateful knowing the last few months were spent being cared for and loved by such excellent staff.

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Review from Adam D (Son of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Corton House is so kind and caring! I have seen them working first-hand with my dad and they are just so wonderful, encouraging and gentle with him, which is exactly what he needs. Because of this, he settled in very quickly. He enjoys the daily routine.
Every time we visit we are greeted
with a warm and welcoming smile and an update on how Dad has enjoyed the various activities. This then enables us to begin a conversation with him.
The view of the beautifully maintained garden from Dad’s bedroom is a lovely little touch.
Thank you so much for taking care of my dad!

Reply from Imogen Bowers, Marketing Coordinator at Corton House

Thank you so much for your lovely review, we are really glad that your dad is settled and happy at Corton House and that you feel welcome too.


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Review from Christopher C (Nephew of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, helpful staff with nothing being too much trouble, they work hard to make residents comfortable, happy and relaxed. My aunt was very reluctant to leave her independent living at home but has now settled into the care provided by Corton House.

Reply from Imogen Bowers, Marketing Coordinator at Corton House

Thank you for your kind review, we are glad that you feel your aunt has settled in well and will share your feedback with our staff.


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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Corton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Corton House is calculated as follows: ( (221 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 259 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Corton House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Jason

Jason Parker

Job Title: Registered Manager

Joined: 2023

Jason has worked in the care sector since he left school 35 years ago. He has been lucky enough to hold every position in a care home and has managed a number of residential homes and housing with care schemes.


Jason has been nominated for a number of awards in the care sector:


Finalist - Great British Care Awards
Winner - Care Nutrition & Hydration Award, regional Great British Care Awards
Winner - Commitment Award, Norse Care


Since starting in April 2023 Jason's focus has been fostering an environment in which people love to live and love to work; where dignity is at the heart of everything we do.


Listening to residents to truly understand their needs and make improvements is really important to Jason and he can be regularly found catching up with residents over a cup of tea or in an activity session!


When he is not at work he enjoys spending time with his family - also care workers themselves - his dog Pip, and playing racket sports like squash.


Debbie

Debbie Goulding

Job Title: Deputy Manager

Joined: 1997

One of the longest-serving members of staff at Corton House, Deborah originally joined as an Activities Coordinator and part-time Senior Carer, later becoming a full-time Senior Team member.


She has been the in-house manual handling trainer since 2001.


She is NVQ 5 qualified, an NVQ Assessor and has completed Leadership and Management training. She also supervises Health and Safety.


Deborah became a dementia coach in November 2013 with ongoing training through 2014.


Annette

Annette Aldridge

Job Title: Head of Care

Joined: 2018

Annette joined Corton House in 2018 as a Care Supervisor before working her way up to Head of Care. She is NVQ Level 5 qualified.


Maria

Maria Widdrington

Job Title: Activities Coordinator

Joined: 2010

Maria has been a qualified yoga teacher with the British Wheel of Yoga for 10 years.


She specialises in yoga for the over 60's and for people with Parkinson's Disease. She also has a qualification in Psychology. She has completed several courses since joining Corton House in 2010 including Dementia and Care of the Dying.


Maria has recently completed her NVQ level 3 in Health and Social Care.


Sean

Sean Knox

Job Title: Head of Catering

Joined: 2020

Sean's motto is nothing is too much trouble. He feels that a big part of his role is not simply cooking for, but working with residents to create wholesome, nutritious and collaborative menus!


Aside from his passion for locally sourced ingredients and traditional dishes, Sean holds a Level 4 Food Hygiene Certificate and Supervisor and Management qualifications.


Sean says of his job, "Getting that thank you from a resident, however big or small, just makes my day and that's the whole reason I work in care."


Sophie

Sophie Edwards

Job Title: Administrator

Joined: 2022

Sophie is the the first friendly face to greet visitors to Corton House and undertakes a variety of support functions to keep things ticking over. She is one of Corton House's Accessible Information and LGBTQ+ Champions, as well as acting as a key worker for some residents.


Sophie has a Double AVCE (A Level equivalent) in Health and Social Care. Before joining us at Corton House, she worked in various administrative and customer service roles; as well as gathering valuable experience as part of the discharge team at the NNUH, supporting patients who would need care at home to get home safely or to find then the right care home to move in to.


Sophie enjoys the variety of her role and working as part of a supportive team, but it’s the time she gets to spend with the residents that makes her happiest!


Frequently Asked Questions about Corton House

What types of Care is Corton House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Corton House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Corton House have?

There are 40 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Corton House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Corton House to the centre of Norwich?

0.7 mile(s) as the crow flies, distance by road may be significantly further.