The food produced in the kitchen is superb, everything is cooked professionally from scratch
Matt B (Regular Volunteer)
There is always a genuine, happy atmosphere.
N R (Son of Resident)
Wonderful. I have watched my 97-year-old mother thrive and become happy and well.
J C (Daughter of Resident)
Corton House is a not-for-profit organisation and prides itself on implementing competitive and fair fees. Fees are annually reviewed against the local market and economic climate. Revised fees are effective 1st April of each year.
Free parking on site.
Corton House has a Review Score of 9.8 (9.842) out of 10, based on 22 reviews in the last 2 years. Over all time Corton House has 26 reviews.
Review from N R (Son of Resident) published on 23 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from T Greenhill, General Manager at Corton House
Thank you for your lovely review, we are so pleased to hear that your mum is happy living here.
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Review from Ken B (Resident) assisted by family/friend published on 28 March 2023
Submitted via Postal Card •
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5.0 out of 5
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Review from Roy H (Resident) assisted by family/friend published on 21 February 2023
Submitted via Postal Card •
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4.0 out of 5
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Review from Norma G (Resident) published on 17 February 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Imogen Bowers, Marketing Coordinator at Corton House
Thank you for your review, Norma. We are glad that you are enjoying living at Corton House and feel well looked after and we are particularly glad you felt well-supported at the time of your husband’s passing.
As you mention, we are embarking upon a refurbishment project for our communal areas this year. As you will be aware we have already held one consultation meeting between residents and our interior designer, a really important step in ensuring our new look is designed around everyone who lives and works at Corton House. We look forward to the new designs coming to fruition soon and will be taking steps to ensure minimal disruption to residents during this period.
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Review from A B (Daughter of Resident) published on 12 October 2022
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Imogen Bowers, Marketing Coordinator at Corton House
Thank you for your review, we are glad that your mother enjoys living here and will pass your comments on to the team. We are currently in the process of rolling out our online portal which will provide more real-time information on resident activities and well-being. We hope that this will give even more peace of mind and clarity for relatives and loved ones.
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Review from Roger B (Friend of Resident) published on 10 October 2022
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5.0 out of 5
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The Review Score of 9.8 (9.842) out of 10 for Corton House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.842 for Corton House is calculated as follows: ( (221 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 259 Ratings = 4.842
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Corton House is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Jun 2022
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Job Title: Registered Manager
Joined: 2023
Jason has worked in the care sector since he left school 35 years ago. He has been lucky enough to hold every position in a care home and has managed a number of residential homes and housing with care schemes.
Jason has been nominated for a number of awards in the care sector:
Finalist - Great British Care Awards
Winner - Care Nutrition & Hydration Award, regional Great British Care Awards
Winner - Commitment Award, Norse Care
Since starting in April 2023 Jason's focus has been fostering an environment in which people love to live and love to work; where dignity is at the heart of everything we do.
Listening to residents to truly understand their needs and make improvements is really important to Jason and he can be regularly found catching up with residents over a cup of tea or in an activity session!
When he is not at work he enjoys spending time with his family - also care workers themselves - his dog Pip, and playing racket sports like squash.
Job Title: Deputy Manager
Joined: 1997
One of the longest-serving members of staff at Corton House, Deborah originally joined as an Activities Coordinator and part-time Senior Carer, later becoming a full-time Senior Team member.
She has been the in-house manual handling trainer since 2001.
She is NVQ 5 qualified, an NVQ Assessor and has completed Leadership and Management training. She also supervises Health and Safety.
Deborah became a dementia coach in November 2013 with ongoing training through 2014.
Job Title: Head of Care
Joined: 2018
Annette joined Corton House in 2018 as a Care Supervisor before working her way up to Head of Care. She is NVQ Level 5 qualified.
Job Title: Activities Coordinator
Joined: 2010
Maria has been a qualified yoga teacher with the British Wheel of Yoga for 10 years.
She specialises in yoga for the over 60's and for people with Parkinson's Disease. She also has a qualification in Psychology. She has completed several courses since joining Corton House in 2010 including Dementia and Care of the Dying.
Maria has recently completed her NVQ level 3 in Health and Social Care.
Job Title: Head of Catering
Joined: 2020
Sean's motto is nothing is too much trouble. He feels that a big part of his role is not simply cooking for, but working with residents to create wholesome, nutritious and collaborative menus!
Aside from his passion for locally sourced ingredients and traditional dishes, Sean holds a Level 4 Food Hygiene Certificate and Supervisor and Management qualifications.
Sean says of his job, "Getting that thank you from a resident, however big or small, just makes my day and that's the whole reason I work in care."
Job Title: Administrator
Joined: 2022
Sophie is the the first friendly face to greet visitors to Corton House and undertakes a variety of support functions to keep things ticking over. She is one of Corton House's Accessible Information and LGBTQ+ Champions, as well as acting as a key worker for some residents.
Sophie has a Double AVCE (A Level equivalent) in Health and Social Care. Before joining us at Corton House, she worked in various administrative and customer service roles; as well as gathering valuable experience as part of the discharge team at the NNUH, supporting patients who would need care at home to get home safely or to find then the right care home to move in to.
Sophie enjoys the variety of her role and working as part of a supportive team, but it’s the time she gets to spend with the residents that makes her happiest!
