Cranmer House

Norwich Road, Fakenham NR21 8HR
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9.8 88 Reviews
  • Cranmer House, Fakenham
Cranmer House is a comfortable accommodation adapted for short-term care needs, having been thoroughly refurbished to support independent living and the practice of skilled care.

Respite care provision is carried out by competent professionals, alongside a programme of reablement that has been organised by the provider to help adults with health or care challenges get the most out of life.

A secluded garden is popular with residents and the home maintains a varied activities programme so that clients feel both physically and emotionally stimulated.

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Care Provided by Cranmer House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kirsty Sleightholme and Matthew Anthony-Knell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cranmer House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,108 – £1,449
    • RESPITE Self-Funded Residential Care £1,108 – £1,449

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Cranmer House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

Cranmer House Reviews (88)

Total of 88, showing 1-20
9.8

Cranmer House has a Review Score of 9.8 (9.770) out of 10, based on 13 reviews in the last 2 years. Over all time Cranmer House has 88 reviews.

Overall Experience

  • 74
  • 14
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Date Published

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Review from K B (Husband of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience was first class. The staff all very friendly and attentive. The food was varied and tasty. The room was light and airy as was the whole building.

Reply from Kirsty Sleightholme, Registered Manager at Cranmer House

Thank you for your positive review and we hope to see you again for another respite stay.


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Review from J H (Wife of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was made very welcome. He felt safe and well looked after. When I picked him up he wanted to stay! He is already looking forward to his next visit. Thank you!

Reply from Kirsty Sleightholme, Registered Manager at Cranmer House

Thank you for your positive response, we look forward to seeing you both again in the future. Best wishes from all of the team here at Cranmer House.


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Review from M M (Respite Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for a week's recovery from a major operation and was blown over by the patience and devotion of all the staff sometimes in trying circumstances. The building and grounds have been upgraded to a high standard. I was particularly impressed by the range of daily activities.

Reply from Kirsty Sleightholme, Registered Manager at Cranmer House

It was a privilege to be able to provide care and support to you. I will pass on your review to the Cranmer House team. Thank you for taking the time to complete this lovely review.


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Review from P W (Husband of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent the last nearly four weeks of her life in Cranmer House. From the time of her arrival, we were both always treated pleasantly and as individuals. The staff made every effort to help and encourage her to eat and even visit the dining room. She was always clean and in clean surroundings.
At the final stage, we were treated with sympathy and compassion.

Reply from Kirsty Sleightholme, Registered Manager at Cranmer House

Thank you for your kind words, particularly during what has been a difficult time for you all, with our very best wishes and condolences to you and your family and friends.


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Review from A L (Respite Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my stay, I felt welcome, cared and safe.
All the staff was friendly and caring. I could not find any faults.
I would recommend it to everyone.

Reply from Kirsty Sleightholme, Registered Manager at Cranmer House

Thank you for your positive feedback, we hope you are doing well at home, take good care.


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Review from R N (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cranmer House offers security, respect, honesty, kindness, politeness and the list is endless. I looks after my Mother and need a break sometimes. Cranmer is the perfect location. 15 minutes up the road should I need to take anything for her. Cranmer does activities which I have joined in with. They
include the family as well. We love Cranmer!

Reply from Kirsty Sleightholme, Registered Manager at Cranmer House

Thank you for your lovely words, take good care all of you, and we hope to see Mum again soon.


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Review from Carole M (Daughter of Resident) published on 25 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to use Cranmer House for emergency respite for 7 days. From the initial telephone conversation, I found all the staff to be very helpful, caring and friendly. We found the whole experience reassuringly professional and wouldn't hesitate in using again.

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Review from William P (Respite Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved here on respite care, awaiting a place. I was very impressed by the welcome I received and the open and airy atmosphere. I was able to sit outside in the sun when the weather allowed and the staff gave me full freedom. The food was excellent. Home-cooked and nutritious. There were activities
most days and less able folk were helped to join in. I was well satisfied with my stay and would be happy to be here in the future.

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Review from Michael H (Son of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been very positive. Any worries or stress levels we had have been minimal due to the lovely staff and their caring and professional attitude. The home is always lovely and clean and a pleasure to be in.

Reply from Kirsty Sleightholme, Manager at Cranmer House

Thank you for your positive comments, we know that it was a big decision for your mum to move into a care home. We are so warmed that we have made the transition easier for all of you.


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Review from R L (Niece of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt moved here 5 months ago. She settled in quickly helped by the kindness and professionalism of all the staff. She loves her room, the activities and the overall feel of the place. Thank you, everyone.

Reply from Kirsty Sleightholme, Care home Manager at Cranmer House

Thank you for your kind words. We are delighted that your aunt has settled well here at Cranmer House. We will share your comments with the whole staff team who will be very grateful.


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Review from E F (Resident) assisted by family/friend published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived here on 10th January 2023 and felt very welcome and have been very satisfied with everything ever since.

Reply from Kirsty Sleightholme, Manager at Cranmer House

Thank you very much and it is lovely to know that your welcome had an impact, first impressions mean so much.


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Review from Lily B (Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am well cared for, fed and monitored regularly. My room is cleaned daily and I have assisted showering. I have a pendant to call for help and showed how to use it.

Reply from Sarah Hill, Customer Relationship Manager at Cranmer House

Thank you for your kind response and for mentioning the cleaning, the domestic team work very hard.


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Review from Ivy S (Resident) assisted by family/friend published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Im looked after very well. Excellent choice of food available.

Reply from Kirsty Sleightholme, Manager at Cranmer House

Thank you for your positive review, particularly regarding the food, the catering team do their very best to provide a good service.


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Review from C J (Daughter of Resident) published on 26 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise all the staff at Cranmer House enough. The care my mum received was excellent, with staff always maintaining her dignity and respecting her wishes. All the carers showed such care and were so considerate to both residents and family members during my mum's time with them. She enjoyed
the food and activities on offer and weather permitting, loved spending time in the gardens. The whole process of Mum moving into permanent residential care was made far easier with the help of the manager and her team.

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Review from Andrew R (Son of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care provided, lovely staff with the human touch which is very important.

Reply from Kirsty Sleightholme, Manager at Cranmer House

Thank you for your kind words, your mother was a lovely lady who we will remember fondly.


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Review from Richard S (Son of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Cranmer House for around two years now. Two more difficult and traumatic ones one could not believe. Covid-19 lockdowns, and the illness and subsequent death of a son. Throughout this time the manager and staff have acted with professionalism, innate care and empathy,
nothing has ever been too much trouble and I know that my mother feels safe and cared for. I truly believe that without such staff my mother would not be happy and content. Thank you all.

Reply from Caroline Beale, Customer relationship manager at Cranmer House

Thank you for your positive feedback, it was lovely reading your review. We understand how difficult things have been for you recently and we are always here for you all. Best wishes from team Cranmer.


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Review from J S (Respite Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although only respite, made to feel very welcome.

Reply from Caroline Beale, Customer relationship manager at Cranmer House

Thank-you for your response, it is lovely to hear that you felt welcomed. This is always top of our agenda to ensure that our residents feel comfortable.


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Review from G W (Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband was in care here five years ago, I came to visit him every day. He was very happy, and I was happy with his care. So when I needed care, it was the only place I wanted to be, and after ten months, I haven't changed my mind. The staff are all very kind and caring. Even when I was in the
hospital, I just wanted to get home to Cranmer.

Reply from Caroline Beale, Customer relationship manager at Cranmer House

Thank you for your lovely review and kind words. We remember your late husband fondly and it is our pleasure to now look after you.


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Review from June S (Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident for just over two years.
The carers are always helpful and understanding. I enjoy my breakfasts and choices of sandwiches. I have my ensuite which gives me privacy and my room is nice, looking out at the courtyard. If the weather is nice I like to sit out in the courtyard and
read a book or do a puzzle.

Reply from Caroline Beale, Customer relationship manager at Cranmer House

Thank you for completing and giving us this positive feedback. We will also use your review to look at any other areas where we can improve upon.


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Review from Sarah T (Daughter of Resident) published on 9 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Cranmer for a short term stay post a fall. This turned into 16-weeks and care through her end of life journey. The staff were just amazing, incredibly caring and supportive to both mum and our family. Everyone we met showed compassion and consideration for mum needs, which, at times, were
challenging. It’s the people who work at the home that make it special and I can’t recommend this team highly enough.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care and support your mum received at Cranmer House.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Cranmer House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Cranmer House is calculated as follows: ( (120 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 152 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cranmer House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Kirsty

Kirsty Sleightholme

Job Title: Registered Manager

Joined: 2004

I have worked in the care sector for many years, initially completing my nurse training at the West Suffolk Hospital. I have worked both within hospital and care home settings, each bringing their own experiences. My passion purely and simply is people, particularly giving support to those needing it most and when experiencing real difficulty in their lives.


I have worked at Cranmer House for over 20 years and feel very proud of the whole team’s achievements and our reputation within the local community. I very much enjoy being part of an innovative and forward thinking company, whose values we all aspire to.


Frequently Asked Questions about Cranmer House

What types of Care is Cranmer House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cranmer House provide?

Own GP if required is an additional type of care provided.

How many Rooms does Cranmer House have?

There are 36 Single Rooms.

What are the Facilities & Services at Cranmer House?

Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Cranmer House to the centre of Fakenham?

0.5 mile(s) as the crow flies, distance by road may be significantly further.