Cranmer House

Norwich Road, Fakenham NR21 8HR
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9.8 88 Reviews
  • Cranmer House, Fakenham
Cranmer House is a comfortable accommodation adapted for short-term care needs, having been thoroughly refurbished to support independent living and the practice of skilled care.

Respite care provision is carried out by competent professionals, alongside a programme of reablement that has been organised by the provider to help adults with health or care challenges get the most out of life.

A secluded garden is popular with residents and the home maintains a varied activities programme so that clients feel both physically and emotionally stimulated.

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Care Provided by Cranmer House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kirsty Sleightholme and Matthew Anthony-Knell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cranmer House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,108 – £1,449
    • RESPITE Self-Funded Residential Care £1,108 – £1,449

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Cranmer House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

Cranmer House Reviews (88)

Total of 88, showing 21-40
9.8

Cranmer House has a Review Score of 9.8 (9.770) out of 10, based on 13 reviews in the last 2 years. Over all time Cranmer House has 88 reviews.

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  • 74
  • 14
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Review from Steven D (Grandson of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather and grandmother are long-term residents at Cranmer House. From the very start they have been treated with exceptional care and attention by the staff and managers, who have often gone beyond what is expected, for example by helping mark important occasions such as birthdays and wedding
anniversaries.
During the current coronavirus pandemic, we have been able to keep in contact via phone and Skype calls (my mother has been able to visit in person) and I have felt comforted and reassured that my grandparents are being kept as safe as possible.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind comments about the care and support your grandparents are receiving at Cranmer House.


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Review from Sue P (Daughter of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff looked after my mum extremely well.
She enjoyed her stay while I had a break, and she will be going again soon.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care and support your mum received at Cranmer House - we look forward to seeing her again soon.


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Review from D W (Respite Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was the best care I have had. Thank you. I will be going there again.

Reply from Richard Smith, Marketing Manager at Cranmer House

Wow! Thank you for your kind comments about the care and support you've received at Cranmer House.


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Review from Patrick P (Respite Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spent 10 days at Cranmer House for respite care to give my wife a rest. I am a Parkinson's sufferer needing 24-hour supervision. Excellent care, but most residents spent 90% of the day in a wheelchair. No exercises or help with mobility. In an ideal world, they should have physio and occupational therapy
but this would cost money.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind comments about the care provided at Cranmer House. We are obviously disappointed with your comments about activities and occupational therapy though. I understand you may have missed some of our activities, including a “move it or lose it” session during your stay. We hope you will consider another stay at Cranmer House in the future.


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Review from H D (Wife of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband of 92 years old was very well looked after for a week in Cranmer House and the staff were excellent in supporting him while there.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care and support your husband received at Cranmer House.


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Review from S W (Resident) assisted by family/friend published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A short first stay but found the staff and managers to be very helpful and plenty of them.
Generally, prefer the room to be on the ground floor because of the wheelchair, but everything seemed to work well. Good recliner chair.
No shower in the room and did not have a shower every day but this is
not a big problem.
Unable to turn the TV on and off with the remote but could change channels so again not a major problem.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind review of the care and support received at Cranmer House. We hope to welcome you back to Cranmer soon.


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Review from S L (Respite Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable stay, bright airy room, pleasant staff and good food. Attentive two weeks care.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind comments about the care and support you received at Cranmer House.


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Review from Ian H (Son of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have nothing but praise for Cranmer House Care Home. Mum was treated with dignity and respect and was very happy during her 6 weeks stay. The staff were so friendly and made her 100th birthday whilst she was there a very enjoyable occasion.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind review of Cranmer House and happy 100th birthday.


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Review from Carolyn W (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Friendly, helpful staff. Love the cat, great idea.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind comments about Cranmer House.


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Review from Ena M (Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The 5-week respite care was so good. The staff was always ready to help. Thank you.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind review of Cranmer House.


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Review from Alan W (Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is very good. Staff are always helpful and everything I needed was provided for. Extra attendance was brilliant.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind review of the care received at Cranmer house.


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Review from Gilmore H (Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Nothing is too much trouble for anyone. I would come back again.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care and support you received at Cranmer House.


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Review from Julie H (Daughter of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father went to Cranmer House for short-term care. He absolutely loved it. The staff were so kind, caring and helpful. He made friends and joined in activities with permanent residents. He was heartbroken when he had to leave. If only there were more full-time residential vacancies so that I did not
have to move him as he would have loved to stay.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind and thoughtful review of the care and support your father received at Cranmer House. I have asked our manager to contact you about longer term stays at the home.


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Review from Margaret B (Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very enjoyable. Looking forward to going again.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for you kind comments.


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Review from Roger A (Resident) assisted by family/friend published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A care home which provided much-needed respite (one of few). It is managed and run extremely well with very friendly and helpful staff. Hopefully, I will return for another stay.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care and support you received at Cranmer House.


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Review from Gladys C (Resident) assisted by family/friend published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere. Everyone very friendly. Really enjoyed the food. Care provided was excellent and nothing was too much trouble day or night.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind comments about your stay at Cranmer House.


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Review from Joy C (Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I went to Cranmer House I was feeling sorry for myself but with all the love and smiles I am home now and feel life is worth living. Beautiful people and lovely food.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your heartwarming review of Cranmer House.


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Review from Lynda D (Daughter of Resident) published on 14 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad are both long term residents in Cranmer House and are very happy there. Nothing is too much trouble and everyone, management, admin, carers, kitchen staff and cleaners are all so kind taking time to talk to them and treat them, and me like family.


We had looked at lots of places before

being lucky enough for them to be offered long-term care here and I can honestly say this is the best. The whole place is spotlessly clean and fresh. Mum and Dad both have lovely rooms with spacious ensuite toilet and and wash basin. There are some very nice comfortable day rooms and the dining room is large, open and airy. The food is excellent and every need is catered for. An Activities Co-ordinator has been appointed and is doing a great job in coming up ideas with input from residents.


Very important to me is that If I have any concerns I know I can speak to someone at any time and they will listen. I cannot recommend Cranmer House highly enough!


Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care and support your parents are receiving at Cranmer House.


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Review from Sheila O (Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made very welcome when I arrived from hospital. Wonderfully looked after during the day and night. Told off quite rightly for using my left arm and also walking too fast with my quad stick. It was nice to eat in the dining room for lunch and make friends. I was there for nearly four weeks and
helped a lot all of the time.

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Review from Hilary W (Respite Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really relaxing week. Very well cared for. Can't wait until next time.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Cranmer House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Cranmer House is calculated as follows: ( (120 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 152 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cranmer House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Kirsty

Kirsty Sleightholme

Job Title: Registered Manager

Joined: 2004

I have worked in the care sector for many years, initially completing my nurse training at the West Suffolk Hospital. I have worked both within hospital and care home settings, each bringing their own experiences. My passion purely and simply is people, particularly giving support to those needing it most and when experiencing real difficulty in their lives.


I have worked at Cranmer House for over 20 years and feel very proud of the whole team’s achievements and our reputation within the local community. I very much enjoy being part of an innovative and forward thinking company, whose values we all aspire to.