Cranmer House

Norwich Road, Fakenham NR21 8HR
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9.8 88 Reviews
  • Cranmer House, Fakenham
Cranmer House is a comfortable accommodation adapted for short-term care needs, having been thoroughly refurbished to support independent living and the practice of skilled care.

Respite care provision is carried out by competent professionals, alongside a programme of reablement that has been organised by the provider to help adults with health or care challenges get the most out of life.

A secluded garden is popular with residents and the home maintains a varied activities programme so that clients feel both physically and emotionally stimulated.

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Care Provided by Cranmer House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kirsty Sleightholme and Matthew Anthony-Knell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cranmer House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,108 – £1,449
    • RESPITE Self-Funded Residential Care £1,108 – £1,449

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Cranmer House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

Cranmer House Reviews (88)

Total of 88, showing 41-60
9.8

Cranmer House has a Review Score of 9.8 (9.770) out of 10, based on 13 reviews in the last 2 years. Over all time Cranmer House has 88 reviews.

Overall Experience

  • 74
  • 14
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Review from M B (Wife of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was treated very well by all the staff. I was very pleased with all the care he received.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind comments about the care your husband received at Cranmer House.


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Review from Pat W (Daughter of Resident) published on 27 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old Mum is a long stay resident at Cranmer House. I visited 14 care homes last summer and Cranmer is definitely the best. So glad we found it! All the staff are brilliant, the management really ensures that you feel you can discuss anything with them and they always have time to listen.
The care staff are polite and friendly and very efficient and nothing is too much trouble for them. I am impressed that Cranmer House recruit, train and keep great staff. This indicates that it is a nice place to work and that management really know what they’re doing.


Mum has a lovely room with an ensuite toilet, washing facilities and a shower room just across the corridor. There are two lounges upstairs and sitting areas downstairs. The whole place smells fresh and is very clean and airy as they have a great team of cleaners.


The food is always excellent. The dining room is light and airy. Very nice sheltered garden.


The proposed Activities Coordinator will make this 6*!


Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for such a glowing review of Cranmer House!


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Review from Michelle H (Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were friendly, helpful, considerate and nothing was too much trouble. The accommodation was spacious, clean, comfortable and well equipped. The food was very good and plenty. The wet room upstairs was good and easy. I would recommend this home to anyone. I was a bit young to be here but treated
very well. Also had help with exercises to help in my recovery. Thank you.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind comments about the care and support you received at Cranmer House.


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Review from Nicola L (Granddaughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma very much enjoyed her stay as she always does.
She is always very happy with the care provided by the helpful, friendly staff and will be back.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words, we're pleased your Grandma continues to enjoy coming to Cranmer House.


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Review from Margaret S (Respite Resident) assisted by family/friend published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay on the rehab unit has been five star - staff are all lovely and caring - nothing is too much trouble.
Food - excellent - lots of choice, not one bad meal in my three week stay.
Room - lovely and bright - overlooking the garden.
Cranmer is a wonderful place, full of wonderful people - 'Best
place I've been'.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your positive comments about your stay at Cranmer House.


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Review from Anthony B (Respite Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot comment on value for money.


1. Food - very high quality with great choice and always beautiful looking. Very high standard.
2. Carers - all very kind, helpful and never ever too much to ask of anything.
3. Cleaner - very good.
4. Senior Staff - helpful when needed.
5. A very beautiful

and well-kept garden in the middle of the complex.


Everyone very helpful. Most impressed.


Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your comprehensive and positive review of Cranmer House.


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Review from C T (Wife of Resident) assisted by family/friend published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was treated with great respect and kindness during his stay. He would have preferred to stay at home, but this was the best option to keep him safe. The staff couldn't be praised highly enough. Thank you - so much.

Reply from Richard Smith, Marketing Manager at Cranmer House

thank you for your kind words about the care and support your husband received at Cranmer House.


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Review from Grant (Grandson of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad thought the service was 100% faultless. The staff were great and helpful, made him feel very comfortable and the staff that came to his home were very friendly and professional. 10/10.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about Cranmer House.


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Review from Pamela B (Resident) assisted by family/friend published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time I arrived, I found the staff to be extremely helpful and attentive to my wishes. Nothing was too much trouble, and I was treated with dignity at all times.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind and positive comments about the care you received at Cranmer House.


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Review from P W (Respite Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were all helpful and friendly. The food was excellent. A great menu, very tasty meals.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thanks for your kind comments, I'll pass on your thoughts about the food to the kitchen team.


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Review from Elaine C (Daughter of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Booking a place was so easy with Cranmer House the very helpful young man was very informative and reassuring on the phone and when we arrived for the stay. All the staff were extremely friendly and my mother thoroughly enjoyed her first respite stay. I am in the process of arranging a future stay for
my mother as she benefitted immensely from her week stay.
A big, massive thank you to all the un-named members of staff who cared for my mum.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care and support your mother received at Cranmer and we look forward to seeing her again.


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Review from A P (Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good decision to use Cranmer House for my recovery. Staff are very professional - courteous and helpful. Food always a good standard with much variety in menus. Pleasant courtyard garden developed by staff - enjoyable venue for sitting in the sun. Staff always endeavoured to meet my varied requests.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care and support received at Cranmer House.


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Review from Charles W (Respite Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff really do their best to make us feel at home.


TV in all rooms, made sure we didn't feel lonely.


Everything was lovely (not even one moan).


Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind thoughts about the care and support at Cranmer House.


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Review from Christine M (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum was diagnosed 2 years ago with mild cognitive impairment our lives changed drastically. She lost, along with her short-term memory, her confidence to live independently any longer. Our only solution was to bring her down from her home in North Yorkshire to live with us in Norfolk. This meant
her losing her network of friends and facilities up there, but she feels relieved to be with us where she feels safe and need no longer worry. The discovery of Cranmer House has been our salvation as it has given us some spontaneity back. We cannot praise it highly enough. To have some respite whilst knowing mum is being looked after by such caring and efficient staff, is such a relief. We cannot thank Cranmer House enough. It is wonderful. Thank you.

Reply from richard smith, marketing manager at Cranmer House

Thank you for your comments about the care and support provided to your mum at Cranmer House.


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Review from Gordon B (Respite Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I entered Cranmer House without any prior knowledge of its existence. I was on respite care as my wife was in the hospital for an operation. I seemed to be welcomed as a visitor/friend almost immediately. The home proves to be excellent in variety and content. The head chef proves to be a stickler for
the excellence of her work.
The carers seemed to be able to do their job with care and kindness. This created an impression of excellent management skills, this was exactly as indeed it was.

Reply from Richard Smith, marketing manager at Cranmer House

Thank you for your kind words about the care and support you received during your stay at Cranmer House.


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Review from C C (Husband of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good staff and cleanliness. All very good. Food OK.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your positive comments about Cranmer House.


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Review from Phyllis W (Respite Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third time I have been for respite this year and can confirm that I have been well looked after and all my needs have been catered for. The staff are very friendly and helpful. I would highly recommend this care home to everybody.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind comments about Cranmer House.


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Review from P C (Wife of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just spent a week at Cranmer House (fourth time he has been there) and he loves it. The staff are so friendly and helpful. You couldn't wish for better care. Nothing is too much trouble. The food is wonderful. I did ring whilst I was away and they really put my mind at rest that all was
well with my husband. I have recommended Cranmer to other people and will continue to do so. They are brilliant, I wouldn't want my husband to go anywhere else.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care and support your husband receives at Cranmer House.


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Review from Hilary A (Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Cranmer House with a slight feeling of trepidation. However, this was soon put to rest as the welcoming staff put me at ease. I was shown my room and I was very surprised to find that my bags were unpacked for me (also packed at the end of my stay). This was very welcome as this is one
of the things I find difficult to do.
There was traditional entertainment on Tuesday afternoon and also a very welcome display at some very untraditional pets. I was very pleased to find that I could cuddle a snake and a bearded dragon!
My stay at Cranmer House was enjoyable and relaxing. My husband who is also my carer enjoyed his break from caring too.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about your stay at Cranmer House.


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Review from Gillian G (Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a marvellous place, really enjoyed my stay.
Spotlessly clean, first class care and food.
Very good.

Reply from richard smith, marketing manager at Cranmer House

Thank you for your kind words about your stay at Cranmer House


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Cranmer House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Cranmer House is calculated as follows: ( (120 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 152 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cranmer House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

Kirsty

Kirsty Sleightholme

Job Title: Registered Manager

Joined: 2004

I have worked in the care sector for many years, initially completing my nurse training at the West Suffolk Hospital. I have worked both within hospital and care home settings, each bringing their own experiences. My passion purely and simply is people, particularly giving support to those needing it most and when experiencing real difficulty in their lives.


I have worked at Cranmer House for over 20 years and feel very proud of the whole team’s achievements and our reputation within the local community. I very much enjoy being part of an innovative and forward thinking company, whose values we all aspire to.