Cranmer House

Norwich Road, Fakenham NR21 8HR
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9.8 88 Reviews
  • Cranmer House, Fakenham
Cranmer House is a comfortable accommodation adapted for short-term care needs, having been thoroughly refurbished to support independent living and the practice of skilled care.

Respite care provision is carried out by competent professionals, alongside a programme of reablement that has been organised by the provider to help adults with health or care challenges get the most out of life.

A secluded garden is popular with residents and the home maintains a varied activities programme so that clients feel both physically and emotionally stimulated.

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Care Provided by Cranmer House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Kirsty Sleightholme and Matthew Anthony-Knell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cranmer House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,108 – £1,449
    • RESPITE Self-Funded Residential Care £1,108 – £1,449

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Cranmer House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

Cranmer House Reviews (88)

Total of 88, showing 61-80
9.8

Cranmer House has a Review Score of 9.8 (9.770) out of 10, based on 13 reviews in the last 2 years. Over all time Cranmer House has 88 reviews.

Overall Experience

  • 74
  • 14
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Date Published

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Review from John T (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were superb, caring, knowledgeable and supportive.
I live in Cape Town and was kept up to date with the progress of my 93-year-old mother.
I can't criticise any aspect of the service provided and would heartily recommend Cranmer House.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thanks for your kind words about your mother's care at Cranmer house.


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Review from Patrick W (Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very difficult to find anything to criticise. All the Cranmer House staff could not be kinder, nothing is too much trouble. I felt the food, although well cooked and varied, could be spicier. No activities were offered during my stay. I enjoyed my time here and hope to return soon.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care and support received at Cranmer House. I will pass on your comments about the food to our catering team.


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Review from A H (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely happy to use the care home as it afforded my wife a break, which was very much needed as caring for me has become quite a burden on her health which has gone downhill with the large workload of looking after me. Whilst looking after me she suffered a heart attack which has put more pressure
on her health. A week without me with your assistance did her the power of good.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care you received at Cranmer and the break it enabled your wife to take.


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Review from H B (Friend of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have often over the years visited friends receiving care in Cranmer House and cannot speak highly enough of the level of care (lovingly given). The excellent food - in fact, it is one of the best care homes I have ever had occasion to visit.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about your visits to Cranmer House and the care provided at the home.


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Review from B P (Resident) assisted by family/friend published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well cared for, staff are very helpful and the food is exceptional

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind comments, I will pass on your compliments about the food to our catering team.


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Review from F S (Resident) assisted by family/friend published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire stay, 2 weeks, was excellent, as it always is. No complaints whatsoever!

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about your recent stay at Cranmer House.


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Review from Elaine B (Wife of Resident) published on 7 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Cranmer House for a week's respite starting 26th November 2016. I cannot praise the care that he received highly enough. The staff were very efficient whilst being caring and considerate of individual resident's needs. The food was very good, hot and tasty. Rooms were always clean,
with good appropriate furniture. My husband had an electric rise and fall chair, also a TV and own toilet and wash basins. Comfortable bed. The bathrooms were always warm and large, with carers on hand to help. On two occasions my husband was taken into Fakenham, one to the church to see the wonderful display of Christmas trees they hold each year. I would not hesitate to recommend this care home .

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care and support your husband received at Cranmer House.


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Review from PL (Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and the food is good and varied. Slightly early start to the day (6:30 am) maybe 7am would be more humane. Alert system good and very responsive except at meal times. Some evidence of staff shortages but didn't seem to diminish service.

Reply from Richard Smith, marketing manager at Cranmer House

Thank you for your kind words about the care and food you received at Cranmer House. I've passed your comments about the early start to the day and the alarm system to our team at the home.


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Review from Anne H (Daughter of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The friendly, supportive environment was just what my mother needed. It was a real help to getting her back on her feet, rebuilding her confidence and getting her independence back.

Reply from Richard Smith, marketing manager at Cranmer House

Thank you for your kind words about the support your mother received at Cranmer House.


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Review from Pamela N (Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The food was good and varied. Calls were usually quickly answered except at very busy times when one was asked to wait a little while. It was not always easy to get an appointment with the doctors. We were always encouraged to go downstairs to eat with the other residents except at tea time. They had
excellent recipes for soup. If the call bell was pressed it was always answered even if it was a busy time and asked to wait until help could be given. Visiting was always encouraged and visitors were never harassed but out of hours was not encouraged but always accommodated.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care and facilities at Cranmer House.


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Review from Gwen W (Resident) published on 8 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed for 5 weeks at Cranmer House in Fakenham. During my stay I had excellent treatment from all the staff, they were very caring, kind and helpful. The home cooked lunches were fabulous and the activities in the afternoons were very good. Cranmer house made my recuperation pleasurable and I think
it's such a credit to the NHS. Keep up the good work.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care you received at Cranmer House.


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Review from J B (Daughter of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always my mother had a excellent stay for respite care to allow me to have a much needed holiday. The staff are very kind and caring and she loves them all. She is always happy to stay at Cranmer House I never have to worry about her while she is staying there, I have never heard anyone complain
whilst staying there.

Reply from richard smith, marketing manager at Cranmer House

Thank you for your kind words about the care your mother receives at Cranmer House.


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Review from S R (Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had not previously heard of Cranmer House. I spent time in the hospital wing and rehab area. Care was excellent in every way. Staff courteous, caring and encouraging at all times. The food was excellent.

Reply from richard smith, marketing manager at Cranmer House

Thank you for your kind words about the care you received at Cranmer House, I will pass on your comments about the food to our catering team.


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Review from Christina C (Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent nine nights at the home, this was my second visit. As I have a heart condition, my daughter decided that when she was abroad on holiday, that I would be safer living with others rather than being alone. I am very impressed with Cranmer House and it deserves it's widely held good reputation.
The medical care is good, staff are cheerful and friendly. The cuisine is excellent with plenty of choice. The house is light, airy and well furnished with five pleasant lounges. It compares to a well known home. It would be very sad to lose it.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about Cranmer House and the care you have received.


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Review from W F (Daughter of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Instantly you approach Cranmer house - looks welcoming - inside it is bright, airy and light. No smells. Dad's bedroom, toilet always clean, bed changed every day. TV provided. Dad was very comfortable.
Staff are very caring, kind and always polite and respectful. Dad loved his food nhere. On at least
3 occasions dad was wheeled out and around by activities member away from Cranmer. Staff always kind and friendly to family.
Family had great confidence that dad was always cared for. We all wish dad could have stayed her forever. I will always be grateful for the wonderful care dad received while here. Thank you all for caring for our dad.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about the care we provided to your father at Cranmer House.


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Review from Pip F (Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very apprehensive at coming in as my first time was very tearful. I have only been in for 8 days but have loved every minute and will be tearful when I have to go home. Staff wonderful, food wonderful, nothing too much trouble.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words. We're glad your tears when you leave will be 'happy tears'!


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Review from H B (Resident) published on 3 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very good stay, staff very good, my confidence has built up and I feel ready to go back to my own home. Can't thank everyone enough.

Reply from Richard Smith, Marketing Manager at Cranmer House

We are pleased your confidence has been built up and we thank you for your kind words about Cranmer House.


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Review from Dianne H (Daughter of Resident) published on 1 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent a week at Cranmer House. The staff have been wonderful to her kind and caring. The food has been good and a lot of effort has been made. I find something she feels like eating. She is not well but has felt safe while she was here.

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Review from J G (Resident) assisted by family/friend published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This facility provided a welcome, helpful and caring stay for me when recovering from an operation. The staff were very friendly and patient and treated me with dignity and respect. I felt as though I had come to a five star hotel! Thank you to all the staff. Nothing was too much trouble.

Reply from Richard Smith, Marketing Manager at Cranmer House

Thank you for your kind words about your stay at Cranmer House, it was our pleasure to care for you.


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Review from Gerald M (Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lots of help settling into a different environment.

Reply from richard smith, marketing manager at Cranmer House

Thank you for your feedback and we're pleased you were able to settle at Cranmer House.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Cranmer House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Cranmer House is calculated as follows: ( (120 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 152 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cranmer House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

Kirsty

Kirsty Sleightholme

Job Title: Registered Manager

Joined: 2004

I have worked in the care sector for many years, initially completing my nurse training at the West Suffolk Hospital. I have worked both within hospital and care home settings, each bringing their own experiences. My passion purely and simply is people, particularly giving support to those needing it most and when experiencing real difficulty in their lives.


I have worked at Cranmer House for over 20 years and feel very proud of the whole team’s achievements and our reputation within the local community. I very much enjoy being part of an innovative and forward thinking company, whose values we all aspire to.