Cromwell House

Cecil Road, Norwich NR1 2QJ
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9.7 63 Reviews
  • Cromwell House, Norwich
Nestled in a quiet residential area of Norwich and just a short distance away from the city centre, MHA Cromwell House is a residential care home providing specialist care for 38 residents. The home was built in 1969 and thoughtfully expanded over the years, Cromwell House combines modern comforts intertwined with local history.

The landscaped gardens aren’t just a backdrop - they’re at the heart of life at the home. Enclosed and beautifully maintained, the outdoor spaces invite residents to relax, explore, and connect with nature. Wildlife, including foxes and squirrels, adds a magical touch, while colourful flowerbeds and shaded seating areas provide perfect spots for morning coffee or an afternoon chat. The summer house is a favourite gathering place, hosting everything from garden parties to quiet tea breaks with family. For those who prefer the indoors, the conservatory offers beautiful garden views, making it a peaceful retreat even on cooler days.

Cromwell House features cosy en-suite bedrooms, welcoming communal lounges, and even a chapel for moments of quiet reflection. Everyone enjoys a bit of pampering in the hair salon and socialising over tea in the conservatory. The activity calendar is packed with events that bring residents together, from competitive carpet bowling matches to lively singalongs. Visiting entertainers and performers bring extra energy to the home, while day trips to places like Yarmouth Sea Life Centre or Norfolk Broads boat rides offer excitement and exploration.

From intergenerational activities with local children to moments of calm in the chapel or quite areas, Cromwell House offers a balance of vibrancy and calmness where every resident is treated like family. Whether you’re searching for yourself or a loved one, for short stays or residential care, the team at Cromwell House are here to help.

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Care Provided by Cromwell House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 38 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Jennifer Howes (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cromwell House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,106 – £1,236
  • (these prices are only a guideline, please contact Cromwell House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Cromwell House Reviews (63)

Total of 63, showing 1-20
9.7

Cromwell House has a Review Score of 9.7 (9.705) out of 10, based on 16 reviews in the last 2 years. Over all time Cromwell House has 63 reviews.

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Review from R D (Sister of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is always very pleasant when we visit. In this modern day and age, I don't think the rooms are very satisfactory, and they are not en suite as the web site says they are. There is only a shower in the extension rooms, not the majority of the rooms.

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Review from T F (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother was a resident at Cromwell House for the last year of her life. She settled into life at Cromwell very well and appreciated the kindness and patience of the staff. She enjoyed the activities and learned carpet bow Mum loved to chat with other people and always found someone to talk to if
she felt lonely. The staff were so helpful in meeting all her needs. Mum gradually deteriorated and the staff ensured she was always comfortable and pain-free. She died with great dignity and the staff were so attentive - they could not have had better care.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so very much for your lovely review. Your mother was a pleasure to care for over the last couple of years and is missed by us all. I will pass on your very kind words to the rest of the team.


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Review from H S (Daughter of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother stayed at Cromwell House for one-week of respite care. She was very happy with every aspect of her stay. We would recommend this care home, in particular for the caring attitude of the staff and the beautiful atmosphere and lovely garden.

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Review from C H (Daughter of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident for 17 months and did not want to leave Cromwell House at the end of her life and go to a hospital or hospice. She was happy and felt secure and valued there. I visited at all hours, in the day and at occasions at night without notice, the welcome was warm and my Mother was
settled and truly engaged with the activities and the informal service. My Mother was of sound mind and would certainly have complained if anything was a miss!
The expertise and compassion shown, particularly by the night carers, at the end of her life were so important to us. She was treated with respect, even after death.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so much. It has been a pleasure to have known your Mother over the past 17 months. I shall pass on your very kind words to the rest of the team.


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Review from C P (Friend of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cromwell House is a friendly, caring home with a lot of dedicated staff. Residents feel part of a family and are able to participate in lots of activities if they wish. They appreciate the Christian services of worship.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you. I shall pass on your kind words to the team. We are lucky to have the dedicated team that you speak of.


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Review from Helen H (Stepdaughter of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After sustaining a fall and fracturing her hip my 86 year old stepmum was transferred from hospital to Cromwell House. The care and support she received was fantastic. All the staff I met were friendly and kind and seemed genuinely interested in the residents. Nothing was too much trouble. Management
were awesome. Thank you so much.

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Review from D S (Resident) assisted by family/friend published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy and well settled in the home and it is a friendly and happy place to be.

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Review from J N (Daughter of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Cromwell House for six weeks for recovery from surgery. She was extremely well looked after. Neither she, nor the family, have any complaints – indeed the opposite. The staff were very kind and patient. The few health problems which arose during her stay were dealt with very quickly.
She reports the food was delicious. The car park, community space and garden made visiting easy.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for leaving such a positive review. I am so pleased that your mum chose Cromwell House to recuperate, and it was wonderful to see her get to go back home.


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Review from Christopher S (Grandson of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always so happy and friendly. Always making me feel welcome and at home when visiting. I couldn't think of a better team I would want caring for my grandmother. Her room is always clean and tidy, she always has fluids by her side in case she gets thirsty and my grandad is always looked after
when he visits to care for her too. For this I am so grateful of everything the Cromwell House team do.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so much for taking the time to leave such a lovely review. It has been a pleasure getting to know both of your grandparents and I’m so pleased that you feel welcome also when you visit.


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Review from Christine C (Daughter of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy living at Cromwell House and on Saturday, September 23rd she had a medical issue and an ambulance was called. The response and attitude of the care workers was excellent, very professional and caring.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you very much for your kind words, it’s wonderful to see your mum looking so well. I shall pass your lovely comments on to the team.


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Review from R T (Brother of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been very well cared for. Various medical issues have been dealt with well. There are lots of activities and my brother's memory has improved. At home he had little social interaction, but now he takes part in activities and outings. Lovely to know he is safe and cared for. The staff
are so friendly and helpful.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you all so much for taking the time to review our care home. I am so pleased you are all happy with the care your loved one receives at Cromwell House, it’s our pleasure. I shall pass on your kind words to the whole amazing team.


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Review from Julie C (Daughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending Cromwell House. My mother and my mother-in-law both receive wonderful care from the lovely, friendly care team and all the other staff members. My mother unfortunately is reliant solely on carers as she cannot manage independently and is virtually bed and
chair bound, but the staff make sure she is repositioned regularly and all her care needs are met with a happy smiling face! There are plenty of activities arranged during the week, which my mother-in-law enjoys immensely! Both mums love to have their hair and pamper sessions that are provided regularly! Meals are always varied and both mums enjoy what they receive! On behalf of our families, we thank you all!

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you all so much for taking the time to review our care home. I am so pleased you are all happy with the care your loved one receives at Cromwell House, it’s our pleasure. I shall pass on your kind words to the whole amazing team.


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Review from Janice M (Daughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now happily been a resident at Cromwell House for four years and commented many times on how lovely the staff are and how nice it is to live in such a friendly and comfortable place, especially overlooking the beautiful garden! She frequently enjoys the many lively social activities in the lounge,
as well as personal attention from the visiting hairdresser and manicurist. The care home has a warm and cosy atmosphere and all staff are particularly welcoming to visitors. The most essential aspect is naturally the excellent patience, friendliness and understanding shown to Mum by Cromwell House staff, especially in relation to dementia moments. They realise how important a listening ear and a smile are! It’s a pleasure to recommend Cromwell House Care Home.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you all so much for taking the time to review our care home. I am so pleased you are all happy with the care your loved one receives at Cromwell House, it’s our pleasure. I shall pass on your kind words to the whole amazing team.


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Review from Alison D (Daughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could give Cromwell House ten stars I would! My nanny lived here years ago and now my mum is there. Everything you could wish for when you think about a care home is here. The home itself is bright, light, spotlessly clean and is a lovely calm but fun environment. My mum's room is lovely and cleaned
twice a week. My mum herself always looks well dressed, clean and tidy. The food is amazing. It is fresh, balanced, interesting and presented well. I always feel welcome when I call in, I can visit any time at all with no notice. There is always a member of staff to see with any questions. Now for the staff. I can't say enough about how absolutely amazing they all are, they treat my mum like she is part of a big family and show her great respect, always smiling and making her laugh. Kindness runs through their bones. I feel completely and utterly confident and comforted with the care they give my mum. If you're looking for a home for a loved one, please visit Cromwell House.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you all so much for taking the time to review our care home. I am so pleased you are all happy with the care your loved one receives at Cromwell House, it’s our pleasure. I shall pass on your kind words to the whole amazing team.


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Review from A V (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cromwell House has a very homely, family atmosphere where the staff go out of their way to assist residents and consider their personal preferences.
There is a wide selection of activities for the residents to join in when they wish to. The garden and outdoor space give special delight to my mother.

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Review from R H (Brother of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister seems generally happy in your establishment and enjoys a lot of the activities and particularly the services.
Any concerns come from national rather than local issues i.e. agency staff not performing well or the NHS not providing sufficient and timely support.

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Review from M H (Son of Resident) published on 19 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cromwell House Care Home provides a friendly, safe environment together with high standards of care. The staff have triumphed in their struggle with the constraints of Covid.

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Review from M L (Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think some of the agency carers we have are very poor.

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Review from Peter T (Respite Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so friendly and helpful. I came for respite care and it was the ideal place to stay. Accommodation is excellent, food is good and plenty of things to do. They have a lovely secluded garden to sit in. I made good friends with some of the residents, even though spending only ten days here.
You can stay in your room if you like, your needs and wants are catered for. They have a great ethos there.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so much, I am so pleased you enjoyed your stay with us as we loved having you. I shall pass on your kind words to the team.


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Review from Katie W (Regular Volunteer) published on 26 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited for the first time as a volunteer with my two children this week and we all had the best time. The staff were welcoming and all kind and smiling. The residents were engaged and happy, the atmosphere was relaxed with lots going on. Our visit was outside and the grounds are lovely! My son, in
particular, didn’t want to leave and we are looking forward to going back next week! So lovely to be able to visit care homes again and we feel lucky to have found this little gem!

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for your wonderful comments. It has been so lovely to see the children visiting again after so long, I know the residents love having you all. Thank you again.


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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Cromwell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.705 for Cromwell House is calculated as follows: ( (144 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 190 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cromwell House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Frequently Asked Questions about Cromwell House

What types of Care is Cromwell House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cromwell House provide?

Own GP if required is an additional type of care provided.

How many Rooms does Cromwell House have?

There are 38 Single Rooms.

What are the Facilities & Services at Cromwell House?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Cromwell House to the centre of Norwich?

1.2 mile(s) as the crow flies, distance by road may be significantly further.