Cromwell House

Cecil Road, Norwich NR1 2QJ
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9.7 63 Reviews
  • Cromwell House, Norwich
Nestled in a quiet residential area of Norwich and just a short distance away from the city centre, MHA Cromwell House is a residential care home providing specialist care for 38 residents. The home was built in 1969 and thoughtfully expanded over the years, Cromwell House combines modern comforts intertwined with local history.

The landscaped gardens aren’t just a backdrop - they’re at the heart of life at the home. Enclosed and beautifully maintained, the outdoor spaces invite residents to relax, explore, and connect with nature. Wildlife, including foxes and squirrels, adds a magical touch, while colourful flowerbeds and shaded seating areas provide perfect spots for morning coffee or an afternoon chat. The summer house is a favourite gathering place, hosting everything from garden parties to quiet tea breaks with family. For those who prefer the indoors, the conservatory offers beautiful garden views, making it a peaceful retreat even on cooler days.

Cromwell House features cosy en-suite bedrooms, welcoming communal lounges, and even a chapel for moments of quiet reflection. Everyone enjoys a bit of pampering in the hair salon and socialising over tea in the conservatory. The activity calendar is packed with events that bring residents together, from competitive carpet bowling matches to lively singalongs. Visiting entertainers and performers bring extra energy to the home, while day trips to places like Yarmouth Sea Life Centre or Norfolk Broads boat rides offer excitement and exploration.

From intergenerational activities with local children to moments of calm in the chapel or quite areas, Cromwell House offers a balance of vibrancy and calmness where every resident is treated like family. Whether you’re searching for yourself or a loved one, for short stays or residential care, the team at Cromwell House are here to help.

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Care Provided by Cromwell House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 38 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Jennifer Howes (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cromwell House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,106 – £1,236
  • (these prices are only a guideline, please contact Cromwell House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Cromwell House Reviews (63)

Total of 63, showing 21-40
9.7

Cromwell House has a Review Score of 9.7 (9.705) out of 10, based on 16 reviews in the last 2 years. Over all time Cromwell House has 63 reviews.

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Review from D R (Son of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for seven months and his general health and well-being have improved a great deal.
At his recent 98th birthday the staff went above and beyond expectations.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for your kind words. It has been a pleasure having your father with us and I shall pass on your kind words to the team. Thank you again.


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Review from J G (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly, caring and professional home. The carers were fantastic with our father. They were thoughtful, followed his wishes and supported him during his respite care. Nothing was too much for the carers to ensure Dad had a great visit. He loved the food and was very happy. It meant that we were able
to enjoy a family wedding knowing he was in safe hands. He would readily return as he felt cared for and safe.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so much for your kind words, I shall pass them onto the team. I'm so pleased your father had such a positive experience during his respite stay with us.


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Review from Vincent C (Son of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that, after a long search, we chose Cromwell House for the care of my 91-year-old mother. The management and staff of this care home go above and beyond what would normally be expected to provide exemplary levels of care.
My mother really enjoys her time here too and tries to join
in with many of the activities. We have seen a marked improvement in her overall health and ability over the eighteen months she has been here, most of which we put down to the care and attention she receives from the friendly and professional staff.
I would have no hesitation in recommending this excellent facility and would like to thank the excellent staff for their commitment and dedication to providing fantastic care to both my mother and all the other residents.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for your feedback which we will ensure is shared with our team at Cromwell House. It is fantastic to hear that the overall health and ability of your mother have improved over the past eighteen months. All members of the team work hard to ensure that there is a wide range of activities available and it is lovely to hear that this has been received so positively. Thank you again.


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Review from Simon Y (Nephew of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff, management and carers have all been helpful and friendly in difficult times. I have had no problems dealing with the home in any aspect. My aunt seems to have settled in well.

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Review from Jane L (Daughter of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum arrived at the care home, she was very poorly indeed. I was happy with the care she received. She slept most of the time and was not eating very much. She didn't really know where she was. She got treated very well with patients and care. She was very scared when she woke up, and she didn't
know where she was. The activities coordinator was very patient. Over time she now calls Cromwell House home.

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Review from H R (Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very comfortable here and the staff have always been most accommodating. My spiritual needs are catered for too.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you, I’m so pleased you have settled into life at Cromwell House.


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Review from Joseph M (Husband of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the help and care which my wife is receiving.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so much, it’s great to hear you have been very pleased with the care your wife is receiving.


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Review from Cassie T (Daughter of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Cromwell House since March 2019. She suffered from depression for many years after my father's decline with dementia and subsequent death, and refused to engage with anyone except immediate family, despite frequent visits when she lived in the same village as us. When
it became clear that she was no longer able to live alone, we were very glad to find Cromwell. For the first few months, she continued withdrawn and uncommunicative. However, gradually things improved, partly because her increasing short-term memory loss meant that she forgot to be miserable (!) and mainly due to the patience and kindness of the staff. She is now eating and sleeping well, and while she is still quiet, she is often to be found joining in with activities. The Cromwell House staff are responsive and supportive, and I cannot thank them enough for bringing Mum to a place of comfort and acceptance. I have complete confidence in their care, integrity and understanding. Thank you.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so much, it’s so lovely to see the positive changes in your mum. I will share your kind words with the team.


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Review from Sue G (Daughter of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved from Cromwell House Care Home to another care home to make it easier for us to visit as we live in London and Surrey. Mum has given me her comments to include in this review.
She said it's a happy place and this includes the management, the care staff and residents. 'They
made me so welcome' she says. She enjoyed the food, especially the homemade cakes - orange cake, lemon drizzle cake, chocolate brownies and more.
Care staff were warm, listened and took time to spend with her when she was in her room. Staff, including the chaplain, were very good to her and she appreciated their reassurance when she had hurt her arm.
She also enjoyed socialising, the activities and all the special efforts that were made to make the home feel festive at Christmas.
As a relative, I appreciated the responsiveness of the office staff. Mum only stayed three months but has happy memories of Cromwell House and misses lots of people there she got to know.

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Review from Kathleen B (Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always wanted to come to Cromwell House; when I needed more care, and I have been here for a year now. I was fortunate in that one of the larger rooms were available; I know some rooms are quite small. I have settled in very well, in spite of all the problems caused by Covid-19, and I am full
of praise for the staff. As well as efficient daily routines, we still have a lot of activities, as well as highly organised social occasions such as residents 100th birthday celebrations, fireworks night, etc. I always enjoy meals, although I find "tea", the evening light meal too early at five o'clock, after a very good lunch. So I have a modified version in my room at seven o'clock. An example of how any preferences are catered for. When I moved in, I had to isolate for two weeks, and my family couldn't come in and help. But I survived with lots of help from the carers and have just enjoyed my 96th birthday celebration, making up for my 95th in isolation.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for your feedback. I am so pleased you have settled in well at Cromwell House and are enjoying all the home has to offer. I shall pass your kind words onto the staff.


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Review from S S (Son of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We selected Cromwell House Care Home for Mum as the best local care home to provide the 24/7 care she needed after a series of medical issues made it impossible to provide this securely and reliably at home. Their Christian links and ethos meant that they could cater for Mum's spiritual as well as her
physical and emotional care needs. Our assessment has been borne out in all our contacts with staff members who have all been unfailingly courteous, caring, helpful and positive - all key qualities when helping residents settle in after a lifetime of living at home. Mum is still adjusting, but our family are more convinced by her and our experience of Cromwell House that she is in the best place to get the care she needs.

Reply from Jennifer Howes, Home Manager at Cromwell House

I’m so pleased you feel comforted in your decision to move your mum into Cromwell House, thank you. I shall pass your kind words onto the team.


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Review from Gill P (Daughter of Resident) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cromwell House Care Home is a shining example of what a care home can and should be!
I am amazed at the level of care, understanding, kindness and patience the staff have with my parents, and the time they give me to answer all my questions when I visit. Yes, I am very fortunate to now have both my
parents living very happily at Cromwell House. At every visit, I see nothing but smiles from staff and my parents. It is a very happy place to live.
The level of care is demonstrated even more visibly in their improved physical and mental health. It is such a joy to see my parents so alive again. Thank you to everybody connected with their care.

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Review from Amy B (Daughter of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I purposely put my mum here from visiting the home and knowing some staff from previously I knew it was a caring clean home that cared about the residents.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for your kind words regarding Cromwell House. Your feedback is very much appreciated and I will ensure it is shared with our team.


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Review from Judith S (Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This is a very nice home. As with all places, there are 'fors' and 'againsts' but I think there are more 'fors' than 'againsts'. The staff are kind, very open to suggestions for things they want and want to do. Personally, I find the fees very high and I sold my house and the money is nearly all gone,
but thank you for the provision of this home.

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Review from P H (Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I think I have managed to explain and understand most members of staff.
I found it very difficult to cope with help from new carers. I still like to be as independent as I can and do those things I can do.
This is sometimes difficult with filling in agency staff when they are new and
I do understand it must be difficult for them, especially if it's their first time here. They tell me to be patient!

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Review from C C (Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after. Feel safe and there is always somebody on hand. A feeling of belonging, always busy.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you, I’m so pleased you feel safe with us, and that we keep you busy! I shall pass on your kind words to the team.


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Review from Mary H (Daughter-in-law of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I initially contacted Cromwell House with a telephone inquiry regarding respite care for my mother-in-law and my call was received by a friendly and helpful young woman, who went out of her way to help answer all my questions. We experienced that same professional approach when the manager visited Mum’s
home to introduce herself. Her gentle and kind manner and warm sense of humour put both Mum and me at ease. As we chatted it became obvious that care for residents was the priority in this establishment. A well-led team of staff have continued to prove, throughout the two years Mum has lived there, that every resident is treated as an individual with their own particular needs which are accommodated by kind, caring and friendly staff. Relatives and friends when visiting are accorded that same warmth. It’s a pleasure to visit and be greeted by smiling faces.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so much, I am so pleased you enjoyed visiting too. I will share your kind words with the team.


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Review from Sue S (Niece of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live a long way from Norwich and access is difficult for me especially with the Covid pandemic. I am the sole relative and deal with all paperwork and financial matters.
I have had all the support I feel I need from the staff at Cromwell House. My relative has been there for 8 years and has always
been well cared for. He seems very happy and content. Staff do not hesitate to contact me if there is a problem.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for your kind review, it’s lovely to hear your relative is happy and content with us. I shall pass your words onto the team.


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Review from David W (Son of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father is in the best place he could possibly be, safe and extremely well cared for. The relaxed and homely atmosphere hits you as soon as you walk through the front door. Everyone is made to feel welcome. We have nothing but praise for all the staff who make this such a special place to live.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so much for your kind words, I shall pass on your review to the rest of the team.


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Review from Susan T (Daughter of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is doing remarkably well considering the constraints placed on Cromwell House due to Covid and restrictions on visiting arrangements, which I clearly understand is to protect the residents the team and ourselves. It is wonderful to visit Dad once again briefly indoors, the visits are conducted
by the team at Cromwell House with kindness and great respect to both Dad and myself. When I was able to first visit Dad after the most recent lockdown, he looked remarkably well, a credit to all at Cromwell House, who are always willing to listen and take into account Dad’s individual health and well-being needs. The team demonstrate an enthusiasm conducive towards providing a happy safe home for Dad.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for your kind review of your dad’s care at Cromwell House. I shall pass on your review to the rest of the team.


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Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Cromwell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.705 for Cromwell House is calculated as follows: ( (144 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 190 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cromwell House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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