Cromwell House

Cecil Road, Norwich NR1 2QJ
Submit a Review
9.7 63 Reviews
  • Cromwell House, Norwich
Nestled in a quiet residential area of Norwich and just a short distance away from the city centre, MHA Cromwell House is a residential care home providing specialist care for 38 residents. The home was built in 1969 and thoughtfully expanded over the years, Cromwell House combines modern comforts intertwined with local history.

The landscaped gardens aren’t just a backdrop - they’re at the heart of life at the home. Enclosed and beautifully maintained, the outdoor spaces invite residents to relax, explore, and connect with nature. Wildlife, including foxes and squirrels, adds a magical touch, while colourful flowerbeds and shaded seating areas provide perfect spots for morning coffee or an afternoon chat. The summer house is a favourite gathering place, hosting everything from garden parties to quiet tea breaks with family. For those who prefer the indoors, the conservatory offers beautiful garden views, making it a peaceful retreat even on cooler days.

Cromwell House features cosy en-suite bedrooms, welcoming communal lounges, and even a chapel for moments of quiet reflection. Everyone enjoys a bit of pampering in the hair salon and socialising over tea in the conservatory. The activity calendar is packed with events that bring residents together, from competitive carpet bowling matches to lively singalongs. Visiting entertainers and performers bring extra energy to the home, while day trips to places like Yarmouth Sea Life Centre or Norfolk Broads boat rides offer excitement and exploration.

From intergenerational activities with local children to moments of calm in the chapel or quite areas, Cromwell House offers a balance of vibrancy and calmness where every resident is treated like family. Whether you’re searching for yourself or a loved one, for short stays or residential care, the team at Cromwell House are here to help.

Show Cromwell House on the Map

Care Provided by Cromwell House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 38 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Jennifer Howes (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cromwell House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,106 – £1,236
  • (these prices are only a guideline, please contact Cromwell House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Cromwell House Reviews (63)

Total of 63, showing 41-60
9.7

Cromwell House has a Review Score of 9.7 (9.705) out of 10, based on 16 reviews in the last 2 years. Over all time Cromwell House has 63 reviews.

Overall Experience

  • 47
  • 15
  • 1
  • 0
  • 0

Date Published

63
1
4
16
47

Review from Sally P (Daughter of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 98-year-old mother moved in on March 1st. For the first two weeks she was in quarantine in her room. I was able to talk with her through an open window. She was very down in the dumps at that time. Since then she's made new friends and joined in with the activities on offer. Mum says that the meals
are nice which is important as it punctuates the day.
I can't comment on the inside of the home as I've only been into the chapel to visit mum.
The staff are lovely and seem very caring and the pastoral care has been excellent
The only negative comment I can make is that Mum only has a bath once a week which is not enough. A daily shower should be available at least.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for providing this feedback, I am pleased your relative has now settled into Cromwell House and is enjoying the meals and pastoral support. I shall pass on your kind words to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Daughter of Resident) published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I could not fault any aspect of my mum's care, cleanliness, friendliness, caring, inclusiveness and attention all of which extended to our family as well as to Mum. Real 'homely home' and carers are more like friends. Extensive range of activities.
On reflection, I feel very privileged that Mum was
offered a place. Cromwell House is a very special place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I C (Friend of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited every Friday for many months and hope to do so whenever possible. You can see my impressions of Cromwell House. I have visited many care homes, mostly in Kent and I've yet to find any that 'tick all the boxes' like Cromwell.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you very much for taking the time to review Cromwell House. I am so pleased that you feel we are offering a 5-star service to our residents. I shall pass on your lovely comments to the rest of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon T (Nephew of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just spent nearly a week on an extended visit to a relative who has been a resident at Cromwell House for over a decade. The atmosphere is friendly and welcoming, the level of care excellent, the place is very clean and well-maintained.
Staff are invariably polite and helpful and the food is
highly rated by the residents. There are activities every day and very pleasant communal areas.
This is an outstandingly good care home in my opinion.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for such a glowing recommendation. I am so pleased that this is your opinion of our home, and I shall pass your kind words onto the team. Thank you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philippa D (Next of Kin) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary care; kind, patient, energetic and engaged staff who consistently go the extra mile and more. We cannot recommend Cromwell House more highly. In the 2/3 months, our relative has been a resident we cannot fault it in any way. I wish every care home was such a busy, fun and resident focussed
place to be.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so much for your kind words; we are so happy your relative has made the decision to stay with us and it’s great to hear you have also found Cromwell House such a fun place to be.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adrian K (Son of Resident) published on 15 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother moved into Cromwell House in April 2016 on a temporary basis but found she settled in with the residents and staff so well she asked to make it her permanent home. The atmosphere in the home is always peaceful and the staff are kind and respectful. As a family we had looked at several homes
but this stood out as the right one for mother.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for your kind comments. I am so pleased your Mother was able to settle so well due to the kind and respectful staff team we have here, I shall pass your comments onto the rest of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline P (Daughter of Resident) published on 15 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Cromwell House since December 2017 and has settled in very well due to the excellent care. She attends all the activities which are on twice a day and her health has improved considerably as she is being well looked after.

Reply from Jennifer Howes, Home Manager at Cromwell House

I am so pleased to hear you feel your Mother’s health has considerably improved since her move into Cromwell House. I shall pass your lovely comments onto the rest of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah W (Power of Attorney of Resident) published on 15 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring home with many varied activities on offer. Attractive garden for residents to sit in.

Reply from Jennifer Howes, H at Cromwell House

Many thanks for your lovely comments regarding Cromwell house. We work hard to tailor activities to individual preferences so it's great to hear you find the programme so varied. I shall pass your wonderful comments onto the rest of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela P (Power of Attorney of Resident) published on 15 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home that has helped my elderly friend settle quickly in her new surroundings and I have been kept well informed by the friendly and efficient staff.

Reply from Jennifer Howes, Home Manager at Cromwell House

Many thanks for taking the time to complete the review for us. I am so pleased that your friend has settled in well, in what can be a very difficult time. I shall pass your lovely comments onto the rest of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cecile T (Goddaughter of Resident) published on 31 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother was very well cared for. Nothing was too much trouble and the staff were unfailingly kind to her. She really did feel at home in Cromwell House and relatively happy. I say ’relatively’ because she disliked growing old and everything that comes with old age. But she always had a smile
for people, she enjoyed the activities, and she said the food was good! So she was contented with where she was living and was never stressed or unhappy. She loved the gardens which are very well maintained, and colourful in the summer. She and I spent many occasions sitting in the sun, wearing one of the many sunhats which you could borrow from the hat stand. Thank you, Cromwell House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B R (Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to live in Cromwell House on March 19th, 2016.
I have known a little about this home as I had a sister who used to work here a few years ago.
This home has such a warm atmosphere and so much love, care, and patience is shown to us.
The food is very good.
The staff all seem to get on so well
together and seem to find time to talk to us which I find really good.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for your comments regarding Cromwell House. It is lovely to hear that you find the home has a warm atmosphere together with love, care and patience from our staff.
I will ensure your comments are shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kay B (Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Cromwell House for 3 and a half years and have been very happy here.
I have been impressed by the friendly atmosphere, the standard of care, the willing, cheerful and helpful carers and the way staff cope with individuals needs.
My room is pleasant, though small, with a view out to
the well-kept gardens with comfortable chairs and sun umbrellas. All rooms have an en-suite with a shower and bath a short walk along the corridor.
Activities are many and varied ie, films, musicians playing, singing, with and without the residents, keep fit, games, readings, expeditions, services in the residents chapel and transport to the Methodist church on Sunday. The hairdresser, chiropodist and dentist all visit.
There is a safe in every room and a code to prevent unauthorised people from entering and leaving. There is a fire alarm practice once a month.
Administration of Cromwell House is very good. Managers are in close touch and any difficulties are soon dealt with.
At least one incident suggested that the same was not true at the centre. Perhaps Cromwell should be given more freedom.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for your very detailed feedback regarding Cromwell House. I am so glad to hear that you are pleased with all aspects of the service.
I am sorry to hear that your experiences of our Central Support Office have not been to your satisfaction. I will ensure that your feedback is shared with the Centre.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ralph D (Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been made very welcome in this home and my efforts to assist in the welfare and entertainment of my fellow residents have been much appreciated.
My health has much improved since becoming a resident, this has been noticed by my relatives.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for taking the time to tell us about your experience so far of Cromwell House. It is great to hear that your health has improved since you have become a resident and that you received a warm welcome from the team. Your comments are very important to us and I will ensure they are shared with our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David A (Son of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Cromwell House in August 2016 to be nearer to us in Norfolk. Ever since she has been in Norwich she has had nothing but praise for the home and the care staff. She is so pleased with her room and the new - the gardens. We are so pleased with the high standard of care and cleanliness
of the home and also the high standard and variety of the food provided throughout the day. Within days of her arrival, she went on a trip into Norfolk - which she so enjoyed. The programme of (high) activities at the home is so very varied and stimulating. The standard of the home so reflects the high expectations of the management.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan S (Niece of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aunty has been a resident of Cromwell House for ten years. Over this time she has had many health issues - each time the staff have looked after her with kindness and professionalism. Aunty is very happy and joins in when she can with all the trips and activities. The management and seniors have kept
me informed as to her health and welfare, and the family feel we can contact them at any time.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for taking the time to feedback your experiences of Cromwell House. I am so pleased to hear that the staff team have looked after your Aunty for many years with kindness and professionalism. Your comments are much appreciated and I will ensure that they are shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M J L (Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The managers and all the staff were very kind, efficient and helpful. The rooms were kept clean, and the meals were very varied and good. I highly recommend this home.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for taking the time to feedback your experiences of Cromwell House. Your comments are much appreciated and I will ensure they are shared with our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anita (Daughter of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Cromwell House for two years now. She is cared for extremely well and always tells me how well she is looked after. As I live far away from Norwich, the staff ensure they keep me informed about mum's health and any changes or concerns. Cromwell House is spacious, clean and has
a fresh smell. Activities are organised for residents that are suitable for them. They even had eggs in an incubator - mum loved to watch the chicks when they hatched.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for your feedback regarding Cromwell House which is much appreciated. I am pleased to hear that your Mum is extremely well cared for and you are kept up to date with any changes or concerns. I will ensure your comments are shared with our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert B (Son of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall impression of the home is very good, however, we hope that following will be accepted as polite constructive criticism:
- Laundry - the in-house facility is questionable in terms of the fact that incorrect items being regularly returned to respective rooms.
- Toilets - common toilets for residents
and visitors needs cleaning more regularly and need deodorisers.
- Entertainment/activities - my mother and other residents say that they would like a more comprehensive programme of activities during the day and that they should last longer.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for taking the time to feedback your comments regarding Cromwell House. Your feedback is important to us. Please be assured that they are received as constructive criticism and will be used to review the service we offer and identify any improvements that can be made. Thank you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stuart F (Son of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother started residing at Cromwell House early July and has settled in very well, no doubt with the assistance and understanding of all the staff. In talking to her she only has praise for the staff, the comfort of her room and very good food. Her only criticism is the portions of food could be larger.

Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for your feedback regarding Cromwell House which is much appreciated. I am pleased to hear that your Mum is extremely well cared for and you are kept up to date with any changes or concerns. I will ensure your comments are shared with our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean A (Resident) assisted by family/friend published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made very welcome when I arrived here on August 18th, made friends very quickly.
A very enjoyable outing to the Norfolk Broads with lunch on the boat, very memorable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Cromwell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.705 for Cromwell House is calculated as follows: ( (144 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 190 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cromwell House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet