The Crown Rest Home in King's Lynn offers high quality care in a peaceful setting.
There are 18 ensuite rooms and they all have a TV aerial, a phone socket, wifi and a personal nurse call system. Residents are encouraged to personalise their rooms.
There are lots of rooms where residents can socialise and extensive landscaped gardens where they can enjoy the fresh air.
The Crown Rest Home has a Review Score of 9.9 (9.871) out of 10, based on 12 reviews in the last 2 years. Over all time The Crown Rest Home has 19 reviews.
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Review from K C (Daughter of Resident) published on 31 March 2025
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Mum had an outstanding experience in The Crown.
She received excellent care during her two week respite stay.
This was facilitated by the Managers and carers giving her a warm welcome and a clear care plan; which enabled her to settle quickly.
The transition back home was excellent. We look
forward to a further stay going forward.
The Crown is a lovely homely environment, well run with excellent local Carers.
Thank you
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Review from D Q (Son of Resident) published on 27 January 2025
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
The staff are truly wonderful. Very kind, compassionate and caring and always have the best interests of the residents at heart. My family and are genuinely grateful for the wonderful support and care they provided my father.
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Review from Nita C (Daughter of Resident) published on 7 January 2025
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Overall ExperienceOverall Experience5.0 out of 5
The staff are all very professional and caring. I picked this home for my mum as heard lots and lots of good things about the home. My husband and I really liked the atmosphere and feel of the home when viewing. Mum has been here for 4 years and I feel she is looked after well.
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Review from Heather R (Daughter of Resident) published on 12 December 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Having worked in the care industry I was very particular when looking for a care home for my parent. What stood out about The Crown Rest Home was its sense of friendliness and cosiness. The home is kept spotlessly clean, tidy and fresh, with no smells at all. It is also very well maintained. The staff
have a good rapport with the residents as far as I could see. As a relative I am kept up to date with anything going on regarding my parent from seasonal injections to any other medical concerns, which I am very grateful for, often sending me a photo of what my parent has been doing activity-wise. Periodically going out to an art group locally and into a nearby town for tea. My parent tells me they enjoy their meals (most of the time). My parent is encouraged to make decisions on their dress and care even within their limited capacity. The manager is extremely approachable and friendly, and eager to help where she can while remaining professional. Thank you so much.
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Review from A R (Daughter of Resident) published on 12 December 2024
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been at The Crown for 18 months now and is settled and happy there. The staff are very committed to providing a good service and someone is always available to speak with and communication with the senior staff is outstanding - everyone takes the time to make sure my mum is looked after
24/7 and that I and my family have peace of mind.
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Review from Diane C (Daughter of Resident) published on 26 November 2024
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Overall ExperienceOverall Experience5.0 out of 5
My dad has been at The Crown for over two years. The Crown have adapted his care as necessary. Now he is almost bedbound they take the time to make sure he does not feel isolated and he knows there are always people around him who care. This includes everyone there, the manager, care staff, cleaners
and cooks. Thank you for providing exemplary care to my dad.
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Review from Jenny L (Daughter of Resident) published on 26 November 2024
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been in the care of The Crown Rest Home for the last 4 years and 5 months and has received excellent care during all this time. When she arrived it was under the previous ownership. When ownership changed I did wonder what would happen but all the high standards have been maintained. The
staff are excellent and do their best to meet all Mum's care needs. There is a beautiful garden which Mum loves sitting in when the weather is good. The home is always very clean and tidy and the residents seem to enjoy being there. Food is also very good. A big thank you goes to all the staff.
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Review from Sheila H (Daughter of Resident) published on 15 November 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been a resident at The Crown Care Home for over 2 and a half years, having moved there when it became clear she was no longer happy living alone. She is well settled there, and the staff care for her wonderfully - adapting to her changing care needs with compassion and kindness. I am kept
well informed of where her care needs are, and the home responds positively to new adaptations to care plans.
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Review from Ann B (Partner of Resident) published on 4 October 2024
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Overall ExperienceOverall Experience5.0 out of 5
I am so pleased I chose The Crown Rest Home, for my partner to spend the last few months of his life in. The care he received was outstanding, the staff were amazing and a call sent them to the room where he was, as he was not able to press the call button. He didn't want for anything, if he had an
accident, it was dealt with quickly and into fresh clothes. The meals that he was offered were outstanding. There were activities for those who could take part, BBQ in the summer, entertainment, dogs and donkeys came to visit, special days for Birthdays.
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Review from Janet F (Daughter of Resident) published on 25 April 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been a resident there for the last year and has settled in quite quickly. The staff are attentive, very friendly and thoughtful with regard to my mother's needs.
The activities are varied and fun, along with little trips out to tea dances and art clubs for those who are interested.
There
is a lovely large garden for sitting out in during the summer, plus gardening activities again for those who enjoy planting flowers.
Being a small home, all the residents know each other which adds to its homely feel and atmosphere.
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Review from Alison L (Daughter of Resident) published on 10 January 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Mum spent the last 7 months at The Crown, moving her from a home in another town. The level of care The Crown provides is outstanding, nothing is too much trouble, the staff are lovely, genuine, compassionate and caring, the previous home is seriously lacking in comparison. Mum felt settled and well
looked after. We were able to take her own furniture in and make her room her own. What struck me was how clean the home is, absolutely spotless and odorless. Whenever I went into the sitting room other residents were gathered and they all seemed so happy and content, often doing activities or chatting, such a lovely atmosphere. A special thank you to two members of staff in particular who were there for Mum throughout her stay and particularly took great care of her in her final days.
One thing to mention, when my mum arrived it was under new ownership, my concern was it may not maintain the high standards it had a good reputation for, but I didn't need to worry, the place has been outstanding from the start.
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Review from Mary S (Daughter of Resident) published on 24 May 2023
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Overall ExperienceOverall Experience5.0 out of 5
Right up to the point when my father passed away, he was looked after incredibly well. He felt cared for and secure. The staff kept us informed of his condition and were hugely compassionate to us when he died.
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Review from Jane L (Daughter of Resident) published on 19 September 2021
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Overall ExperienceOverall Experience5.0 out of 5
The Staff at the Crown have been looking after my father for the past two years and also my mother before she died, nearly four years ago. Last month, my father had his 95th birthday and all the staff made a tremendous effort to make it memorable for him. He is extremely well cared for by all the staff
and every effort is made to look after him in a first-class and caring way. He is encouraged to integrate where possible and his key worker works with him to widen his experiences. For me the best testament for the Crown is that many of the staff looking after him so well now are the same as those who cared for my mother, this shows that it is a happy caring environment for staff and residents alike.
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Review from Teresa A (Daughter of Resident) published on 7 September 2021
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Overall ExperienceOverall Experience5.0 out of 5
My mother spent the last five months of her life in The Crown Rest Home. The care she received was exceptional, the staff demonstrated genuine affection and respect for her and were a great comfort to our family during the emotional period at the end of Mums life.
The standard and quality of the meals
and the cleanliness of the building is outstanding and the surrounding gardens are immaculately kept.
My family will always be grateful for the care, attention, love and support given by the staff.
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Review from Emma D (Granddaughter of Resident) published on 1 April 2021
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
From the moment Grandad arrived there, the care was exceptional. He was in safe hands, and we are so grateful for the care he recieved in the last weeks of his life and the dignity they gave him right up to the end. Excellent staff who looked after us as well as him.
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Review from Eileen P (Daughter of Resident) published on 16 March 2021
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Overall ExperienceOverall Experience5.0 out of 5
We couldn’t be happier with the care, kindness and nursing expertise offered by The Crown Rest Home. The liaison with our local surgery was effective and efficient, ensuring Mums medical needs were met swiftly. The communication with us, as a family, was so good too. During difficult times of Covid,
rigorous procedures were in place to ensure the safety of all, but with this came reassurance that Mum would be safe. We were also so well supported as a family. Very quickly, with snippets of interests noted, conversations soon developed to settle Mum and make her feel safe and develop a sense of belonging. The Crown is a wonderful home, and it goes without saying, it’s spotless! The care and compassion of the staff were so comforting. The Crown really is a very special place to be, with wonderful staff and the best care.
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Review from Stephanie N (Daughter of Resident) published on 30 November 2020
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Overall ExperienceOverall Experience5.0 out of 5
My mother moved into the Crown in June 2020. She has enjoyed a very impressive level of care and compassion in this small people-centered home. Staff are friendly, well-informed, helpful and knowledgeable. Communication is easy and they have coped admirably with the challenges of Covid. My mother had
suffered bad care in a previous home in Hampshire, almost dying, so it was a great relief when a room became free at the Crown. They undoubtedly saved her life and it is a pleasure to see her smiling at all the staff. Thank you everyone!
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Review from Kevin P (Son of Resident) published on 23 March 2020
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Overall ExperienceOverall Experience5.0 out of 5
The Crown is extremely welcoming and almost immediately my dad felt at home. All the staff are very friendly, kind and responsive to his needs. The clinical lead maintains regular contact with our family ensuring we’re always up to date with our father's health and well-being. The food is of a high
standard with a good level of choice. The home is well managed and cleanliness is maintained to a very high standard.
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Review from Andrew T (Son of Resident) published on 11 December 2018
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Provides a well-managed, homely and loving environment.
Management and staff friendly and efficient.
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Current Review Score: 9.9 (9.871)
Overview of Review Score
The Review Score of 9.9 (9.871) out of 10 for The Crown Rest Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.871 for The Crown Rest Home is calculated as follows:
(
(123 Excellents x 5)
+
(16 Goods x 4)
+
(1 Satisfactorys x 3)
)
÷ 140 Ratings = 4.871
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Crown Rest Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 18 registered maximum number of service users is 3.6, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Frequently Asked Questions about The Crown Rest Home
What types of Care is The Crown Rest Home registered for?
Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does The Crown Rest Home provide?
Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.
How many Rooms does The Crown Rest Home have?
There are 18 Single Rooms.
What are the Facilities & Services at The Crown Rest Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is The Crown Rest Home to the centre of King's Lynn?
16.0 mile(s) as the crow flies, distance by road may be significantly further.
