Culrose House

Norwich Road, Dickleburgh, Diss IP21 4NS
Submit a Review
8.2 16 Reviews
  • Culrose House, Diss
Other Care Homes you may be interested in:
Member Logo
Care Homes belonging to Redlands House
Redlands House
9.6
Member Logo
Care Homes belonging to Brooklands Care Home
Brooklands Care Home
9.8
Group Logo
Care Homes belonging to Lincoln House Care Home
Lincoln House Care Home
9.8
Member Logo
Care Homes belonging to Holmwood House Care Centre
Holmwood House Care Centre
9.8
Member Logo
Care Homes belonging to Ford Place
Ford Place
9.9
Group Logo
Care Homes belonging to Nightingale Care Home
Nightingale Care Home
8.7
Show Culrose House on the Map

Care Provided by Culrose House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • CareEast Ltd
  • Person in charge
  • Leanne Norman (Manager)
  • Admission Criteria
    • Private and NHS
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Culrose House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,189
  • (these prices are only a guideline, please contact Culrose House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome though the day and early evening arrival outside those times would appriciate notification.


  • Parking

  • Visitor carpark spaces at the front of the building and at the rear of the building


Are you the Owner/Manager of Culrose House? View your Advertising Options

Culrose House Reviews (16)

8.2

Culrose House has a Review Score of 8.2 (8.177) out of 10, based on 2 reviews in the last 2 years. Over all time Culrose House has 16 reviews.

Overall Experience

  • 10
  • 6
  • 0
  • 0
  • 0

Date Published

16
0
1
2
14

Review from B S (Husband of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered Curose in March 2023. She was disabled and had advanced dementia. In August 2023 she was placed in 'end of life care'. She died in June 2024.
For the last six months, she could not do anything for herself.
Tender loving care was given to her by all the staff. I cannot rate this care
home highly enough. If I ever need care myself I will be heading to Culrose.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George S (Respite Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a weeks respite stay and was very anxious at first. I found the staff very friendly and helpful, nothing was to much trouble for them. They made me feel very at home.
The food was very good and plentiful. All in all, it was a very nice experience. Would go back again and would definitely recommend
the home. Anyone looking for a home for their family member, this is the home to go to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth H (Wife of Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has Alzheimer's disease and has been living at Culrose House for 8-months. He settled very well, thanks to all the staff. There have been some very difficult times, especially during a 2-week lockdown due to Covid. During this time, the staff seemed to be extra supportive. It is clear to
me that management and staff have their priorities right. Residents' safety, dignity and wellbeing always come first. There is a real family feel at Culrose House. I and our family feel welcome at the home. I am sure this makes it easier for my husband to settle. I am able to spend quite a lot of time with my husband at Culrose House and notice that residents are all treated with genuine care and compassion. I'm pleased that now the Covid restrictions have eased, Culrose House is now able to offer a wider range of activities and entertainment for residents, there seems to be a greater sense of fun.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan C (Daughter of Resident) published on 3 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Back in 2013, of the four care home we visited with Mum, Curlrose was the one Mum felt happiest with. It was "home from home". She read, watched some TV, and enjoyed chatting with the carers. She was well looked after by kind and caring people. Thank you to all at Culrose House; Mum had a lovely eight
years with you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Niece of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A chair would be handy in the room for visitors. Otherwise, no other problems.

Reply from Hannah Clarke, Owner at Culrose House

Thank you for your review. All bedrooms are furnished with a comfortable arm chair, if additional seating is required in the room for visits then visitors are welcome to use a chair from the atrium.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie R (Daughter of Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment my dad arrived at Culrose House he was greeted with love and cared for brilliantly. He arrived the day of the Christmas party and there was a gift for Dad. The manager is great, she shows compassion and has time for service users and their families. My dad was very poorly but he smiled
every time the care staff entered his room. All I can say, is thank you for everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul M (Son of Resident) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad receives at Culrose is fantastic. The staff are so dedicated and are such lovely people. I could not be happier with the care provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine H (Daughter of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved Mum to this care home in late January 2020, as the previous home was lacking in standards.
Upon arrival I was very impressed with the staff and manager. Mum was a little unsure at first, but after a couple of weeks started to settle.
Then in March 2020 we went into lockdown, I was very worried
for Mum as she had only been there for a few weeks, but the staff were really good.
I visited Mum during the summer a few times and all was good, Mum was clean, well dressed and happy.
I am always kept up to date by the manager and staff as to Mum's wellbeing.
Standards at Culrose House are really good, so I feel happy in myself that Mum is well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison K (Daughter-in-law of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking after my father-in-law brilliantly at a very difficult time. Couldn't ask for better.
He can be difficult but the manager and staff have been patient and kind while trying to deal with the whole Covid situation.
Only let down by poor communication from social services!
Oh and the birthday
cakes are fantastic!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from O T (Granddaughter of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had heard that Culrose provides top-quality care and they had opened their new 12 bedroom extension and cafe. On the day we came to view Culrose we had high expectations and we are happy to say the team seem to be dedicated to ensure residents feel safe and happy. It was not easy for my mum to find
a place for my Grandma and we were concerned if it would not feel like a home but more like an institution. From the moment we walked through the front door, Culrose staff made us feel at home and when we came to the Atrium we were impressed. Culrose is so different from other care homes, brilliant.
Food is important for my Grandma, they have a varied and nutritional diet freshly prepared at Culrose. I have also noted that they have good varieties of activities that my Grandma enjoys every week.
My Grandmas room has an en-suite and direct access to the covered Veranda. It is so nice I told the manager “in a joke” I wanted to move in (but as I am only 26). We are happy we found Culrose.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul E (Son of Resident) published on 11 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received the best possible care from staff at Culrose, they have really impressed my family and I. There has never been a time where it has been too much trouble and I have never experienced where they have not put her needs first. They simply have loving, caring staff, helpful and at
no point have I ever been concerned for my mother's wellbeing. I live some distance from Culrose and to visit her has been difficult for me, but staff has been helpful in any way for me to contact her or even using facetime which has been great for both of us. Where Culrose is really different from the other care homes we visited before we chose Culrose is that it is not a large commercial care home which many other care homes now seem to be. Culrose feels like a home not an institution which was important to my mother and the family. There are activities on all through the week, which we as a family have noticed improved my mother's wellbeing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Teresa C (Daughter of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care of my elderly father. Could not ask for better attention.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen T (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Culrose House is homely and warm, which made it the ideal choice for my dad.
The staff are wonderful, they always have time, nothing is too much trouble.
My dad felt safe, cared for and lucky to have found a place here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandy P (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Culrose has a very calm, warm and friendly atmosphere. My father, although confused about many things, is grateful for the care he receives. With 20 residents, Culrose is small enough to be "homely" and not institutional and the staff are always kind to residents and welcoming to visitors. It is a difficult
decision to "put your parent in a home" but my Dad and his family have been happy with our choice of Culrose.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pam R (Daughter of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been living in Culrose for 3 years, during this time she has been very happy. The staff are patient, caring and loving. There is regular entertainment and activities. The food is cooked on the premises and it is appropriate for the clients.
Recently the home has been upgraded and is
looking much fresher and comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C G (Son-in-law of Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we needed a care home for respite for my mother-in-law I phoned the home to be told we could go and view a freshly decorated room for her to stay in, and we viewed it and decided it was for us and for her to stay. She was welcomed into the home by all very friendly staff and she has a lovely room
and very good food, perfect 24hr attention and she has now decided to stay in the home permanently after receiving all the first class attention she has received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.2 (8.177)

Overview of Review Score

The Review Score of 8.2 (8.177) out of 10 for Culrose House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.739 for Culrose House is calculated as follows: ( (17 Excellents x 5) + (6 Goods x 4) ) ÷ 23 Ratings = 4.739

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.438 Points relating to the number of positive Reviews for Culrose House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 2 Positive Reviews ÷ 6.4 = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2023

Overall
Inadequate

  • Caring

    Good

  • Effective

    Inadequate

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Culrose House

What types of Care is Culrose House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Culrose House provide?

Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Culrose House have?

There are 28 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Culrose House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Culrose House to the centre of Diss?

3.8 mile(s) as the crow flies, distance by road may be significantly further.