Other Care Homes you may be interested in:
Docking House has a Review Score of 8.2 (8.199) out of 10, based on 2 reviews in the last 2 years. Over all time Docking House has 2 reviews.
Review from P E (Partner of Resident) published on 14 March 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Jasmine Sehgal, Company Secretary at Docking House
Thank you for your feedback. We greatly appreciate it. Our residents are our family and we're so happy to know you feel the same. If you have any ideas on how we can improve, feel free to pop in and have a chat with us. Once again, thank you for your valued feedback. Best wishes from the Arms Care Family
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Wendy T (Daughter of Resident) published on 13 April 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Aman Sehgal, Director at Docking House
Dear Wendy,
Thank you so much for your time in writing this lovely review. The staff and management at Docking House will be delighted to hear such amazing feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.2 (8.199) out of 10 for Docking House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.818 for Docking House is calculated as follows: ( (19 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 22 Ratings = 4.818
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.381 Points relating to the number of positive Reviews for Docking House is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8. 2 Positive Reviews ÷ 7.8 = 0.256
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Sep 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet
