Dorrington House (Watton)

73 Norwich Road, Watton, Thetford IP25 6DH
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9.7 81 Reviews
  • Dorrington House (Watton), Thetford
Dorrington House at Watton is a purpose-built home for older people, established in July 1999.

Accommodation is provided in single rooms with en-suite facilities and communal areas include a bright and airy lounge with large windows. There is a large flat screen television in this all the lounges for residents to enjoy and all entertainment takes place in this room, including the use of smart TV facilities. There are also two smaller quieter lounges for residents to use if they prefer. A bar area for residents to use is run by 'Friends of the Home'.

There is good Wi-Fi coverage at the home with video visiting and online care plans available. All areas of the home are accessible, including a large 21 person lift.

Communal areas far exceed the Government's new standards, meeting the physical and emotional needs of residents with privacy, dignity, choice and independence. A large lift provides access to the first floor and a varied menu is offered with special diets catered for, including diabetic, vegetarian and religious requirements and more.

Families are encouraged to take part in the care and spend quality time with their loved ones. Please contact the team for username and password details to view the care plan from home.

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Care Provided by Dorrington House (Watton)

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Geri Ashforth (Manager)
  • Admission Criteria
    • Care for Older People, and those suffering with Dementia, Social Services rates, including self funders
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1999
    • Last Refurbishment: 2025
    • Number of floors: 2

Funding & Fees Guide for Dorrington House (Watton)

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £840 – £926
    • Self-Funded Residential Dementia Care £840 – £926
    • RESPITE Self-Funded Residential Care £840 – £926
    • RESPITE Self-Funded Residential Dementia Care £840 – £926

  • Threshold for Social Services support is £23,250.00 please e-mail steve@dorringtonhouse.com for help and advice to secure support Our fee policy insures fairness and continuity when self funders go below the threshold and apply to NCC avoiding being moved.
  • (these prices are only a guideline, please contact Dorrington House (Watton) to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set visiting hours. Please be mindful during mealtimes, Gp & nurse visits, or when staff are dispensing medication they may be busy. Visitors welcome to spend time with their loved ones, helping, simply ask the staff for advice. You can always e-mail Steve or Lorraine Dorrington, the owners anytime to answer your questions or concerns.


  • Parking

  • Ample Car Parking, close to the town centre, no steps footpaths to the shops for summer walks, weather permitting.


Dorrington House (Watton) Reviews (81)

Total of 81, showing 1-20
9.7

Dorrington House (Watton) has a Review Score of 9.7 (9.675) out of 10, based on 43 reviews in the last 2 years. Over all time Dorrington House (Watton) has 81 reviews.

Overall Experience

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  • 27
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Review from Janet T (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite having mobility issues, my dads health seems to have improved overall along with his cognitive abilities. His skin tone and colour has improved and he seems much happier in himself, he says his food is very good and the staff are wonderful. there must be some truth in that because he is quite
able and happy to have a sing song, this gives us peace of mind knowing he is in the best place for him with his care needs provided for

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)


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Review from M R (Friend of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is being looked after well and over the months he's been at Dorrington, has accepted personal care that he wouldn't accept at home from carers or anyone else. There's a lot of activity going on, which is good to see even though it's not something he would want to take part in. I am a little
disappointed that nothing has been done by way of a hearing test as his deafness is a further barrier for him. He's been referred but months have gone by since then. Also, I have been told about personal care provided in front of him, which seems disrespectful.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)


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Review from Michael A (Son of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very friendly and the staff are excellent the food is varied and well-presented. I would like to say thanks to all at the home for the care given to my mum. I would also like to say thanks to the rest of the family.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)


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Review from Michael T (Son-in-law of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to health and memory issues my father in law was no longer able to live independently so having been at Dorrington House at Watton for a few months we can now appreciate that despite being a difficult decision, it was the best move possible for him. He likes it there says the food is good, and has
of late made some efforts to socialise and says he is happy, and as long as he is happy so are we

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)


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Review from Linda T (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have limited contact with the team as I live far away. The contact I have had has been very positive, the staff very helpful and friendly. There does seem to be a high level of care, and my mum seems happy which has got to be wants important.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)


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Review from Andrew D (Son of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was accepted with great warmth and kindness upon arrival at Dorrington House Watton. He settled very quickly and has really benefitted from the excellent level of care and the outstanding range of activities which are so important to keep him and all the residents stimulated and active in so many
different ways. Not only that but he really enjoys all that is presented to him and it keeps him and so many others smiling! Thank you to the lovely team at Dorrington House

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)


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Review from Hellen H (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently arrived at Dorrington House, and I have been so impressed with the standard of care and empathy that all the staff at all levels shows to my Dad. The improvement in his health and well being is amazing in such a short time, and continues to improve. Its a pleasure to visit Dorrington
House and see the day to day workings of a busy environment which is second to none, the food and snacks served are a good quality and all areas of the house are immaculate.


The care team are always in contact with me and when I call for any updates whilst my Dad transitions into his new life at Dorrington House, I am always dealt with in a very professional and caring manner, nothing is to much trouble.


Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)


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Review from Colin H (Son of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring, helpful staff who are always attentive. The only issue that we have encountered is occasional disturbances during the night, however these are usually dealt with promptly. The facilities are well organised and, if required, management are available at almost any time to listen to concerns.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)


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Review from Tracey M (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was one of the most difficult things I have ever done, having to move our lovely dad into a Care Home, but I can honestly say that Dorrington House has been an incredibly positive move for dad. In fact, he is thriving and looks the best he has been, in many years! You have even managed to get dad
to have baths, that in itself is incredible. Thank you.
This is all down to the amazing care and kindness, shown to dad throughout him settling into the home.
The staff are wonderful and the care that has been shown to dad, has been fantastic.
Dad can become distressed at times and the staff have taken so much time to get to know dad's little ways, ensuring that his care needs are met incredibly well, and in a way that suits dad perfectly.
I know that dad is safe and happy and this means so much to our family, so we can't thank you all enough!
You are providing a home full of warmth, love and happiness!

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)


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Review from Catherine R (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Dorrington since April this year and I can honestly say I feel she is very well cared for. All the staff seem friendly and helpful. I like to attend any medical appointments with Mum and am offered this opportunity which I value. I am kept updated with important information
and if I have voiced any concerns these have been noted and addressed. As someone who has worked in Elderly Care myself, I can honestly say Dorrington House is a lovely Care Home!

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)


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Review from Lyn H (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful and cheerful. You feel like they really care about the residents. I am impressed by the amount of entertainment they arrange for the residents and the general care is excellent.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)


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Review from Donna H (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is bedridden so she relies on the carers to provide her only interaction. My mum is always laughing, and teasing and is happy every day at Dorrington House. She has a smart video device in her room and often the carers help her play music or have a sing-a-long or sometimes other residents go
in her room and have a dance. As her daughter, I find it reassuring to see her laughing and happy. The carers are amazing.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)


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Review from Paul B (Son of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are helpful and happy on arrival mum always seems happy and pleased to be at the home there's always the TV on and background music to keep them entertained and I like the activity which happens during the week all in all a great place for mum to be.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)


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Review from Lisa S (Daughter of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so kind and helpful to Dad. Nothing is ever too much trouble. They always ask if he's happy. Staff always talk to us when we visit. I couldn't be more happy with the care Dad is receiving. They go above and beyond to make certain Dad is happy even spending time with him in his room to talk
to him. He settled so well with someone who has such complex needs it has made life easier. Also, they always listen to me if I have any concerns for Dad.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you.


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Review from Tony M (Son of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find the staff kind and caring towards mum. The home is always clean and well-maintained. They go out of their way to entertain the residents with many things. Mum has been there for a good number of years and I am always kept informed of any issues with mum which they deal with speedily. A very
good care home in my opinion.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)


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Review from M S (Wife of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I am disabled I find it hard to get to be able to visit as much as I wanted but the wonderful people have put some things they have been up to on social media they pleased everyone who knows my husband to share his time there is so lovely we can see his settling in now and that's very comforting
to know so thank you so much

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)


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Review from Shirley W (Sister of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has settled in well and the staff have been really helpful. The care is excellent and the facility is really clean and welcoming. Whenever I visit, I am always made welcome, I am really happy with her care.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider) (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)


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Review from S M (Daughter of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident for the past 10 months and although it took a while for him to settle in everyone has been very kind and caring and helped Dad to feel comfortable in his new home. Dad now joins in with activities and especially enjoys the exercise classes. If I have needed to raise any matters
with the management they have always dealt with them quickly and kept me informed where necessary.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)


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Review from D A (Daughter of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are great very attentive, and always happy to answer any questions we might have. There are activities and exercises most days including weekends, a good choice of food and plenty of hot and cold drinks, my mum is always clean tidy and happy. I like that the residents who are bed-bound or want
to stay in their rooms do not get missed out and also can enjoy the activities, as the staff bring the activity to their rooms.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)


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Review from Hayley G (Daughter of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been very impressed with the care home as a whole. The care is exemplary and my father has settled in considerably well considering his dementia and his tendency to become distressed and unsettled at times. He is cared for in the way that suits him and his care needs are met incredibly
well.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. We take these very seriously and you can email us anytime. Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider)


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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Dorrington House (Watton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Dorrington House (Watton) is calculated as follows: ( (357 Excellents x 5) + (112 Goods x 4) + (24 Satisfactorys x 3) ) ÷ 493 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dorrington House (Watton) is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Dorrington House (Watton)

What types of Care is Dorrington House (Watton) registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dorrington House (Watton) provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Dorrington House (Watton) have?

There are 52 Single Rooms.

What are the Facilities & Services at Dorrington House (Watton)?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dorrington House (Watton) to the centre of Thetford?

11.4 mile(s) as the crow flies, distance by road may be significantly further.